As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems for customer care. Efficiency, productivity and flexibility are all embodiments of neoliberal market capitalism and are all personified in the call centre operation, as well as the structure of the labour market in general. Thus the individual and the workplace are embedded in a variety of global processes. In order to frame the context in which call centre operations exist today and their employees (mainly young men and women) negotiate the increasingly risky and individualised task of developing an identity or sense of belonging in the world, Labour Markets and Identity on the Post-Industrial Assembly Line sets out the economic, social and political changes over the last three decades that have restructured the labour market, altered the balance between labour, management and the state, and unleashed global market capitalism upon previously sheltered areas of the economy and social life in both Britain and elsewhere. This ground-breaking book offers one of the first real qualitative sociological investigations of a relatively new form of employment, to see what life is like on the 'post-industrial assembly line', whilst also taking a close look at the nature of class, identity and subjectivity in relation to young people coming of age in a world dramatically altered over the last three decades.
Anthony Eden, who served as both Foreign Secretary and Prime Minister, was one of the central political figures of the twentieth century. He had good looks, charm, a Military Cross from the Great War, an Oxford first and a secure parliamentary constituency from his mid-twenties. He was Foreign Secretary at the age of 38, and the first British statesman to meet Hitler, Mussolini and Stalin. Eden's dramatic resignation from Neville Chamberlain's Cabinet in 1938, outlined here in the fullest detail yet, made an international impact. This ground-breaking book examines his controversial life and tells the inside story of the Munich crisis (1938), the Geneva Conference (1954), Eden's battles with Churchill over the modernisation of the post-war Conservative Party and his rivalry with Butler and Macmillan in the early 1950s, culminating in a fascinating analysis of the Suez crisis.
This work shows the importance of analysing the "low" politics of areas that have traditionally been dominated by "high" politics. The role of bodies such as the Liberal Summer School and the Women's Liberal Federation are examined, along with the work of thinkers such as JM Keynes.
What is it about musical theatre that audiences find entertaining? What are the features that lead to its ability to stimulate emotional attachment, to move and to give pleasure? Beginning from the passion musical theatre performances arouse and their ubiquity in London's West End and on Broadway this book explores the ways in which musical theatre reaches out to and involves its audiences. It investigates how pleasure is stimulated by vocal, musical and spectacular performances. Early discussions centre on the construction of the composed text, but then attention is given to performance and audience response. Musical theatre contains disruptions and dissonances in its multiple texts, it allows gaps for audiences to read playfully. This combines with the voluptuous sensations of embodied emotion, contagiously and viscerally shared between audience and stage, and augmented through the presence of voice and music. A number of features are discovered in the construction of musical theatre performance texts that allow them to engage the intense emotional attachment of their audiences and so achieve enormous popularity. In doing this, the book challenges the conception of musical theatre as 'only entertainment'. Entertainment instead becomes a desirable, ephemeral and playful concept.
Great-grandson of a crofter and son-in-law of a Duke, Harold Macmillan (1894-1986) was both complex as a person and influential as a politican. Marked by terrible experiences in the trenches in the First World War and by his work as an MP during the Depression, he was a Tory rebel - an outspoken backbencher, opposing the economic policies of the 1930s and the appeasement policies of his own government. Churchill gave him responsibility during the Second World War with executive command as 'Viceroy of the Mediterranean'. After the War, in opposition, Macmillan was one of the principal reformers of the Conservatives, and after 1951, back in government, served in several important posts before becoming Prime Minister after the Suez Crisis. Supermac examines key events including the controversy over the Cossacks repatriation, the Suez Crisis, You've Never Had It So Good, the Winds of Change, the Cuban Missile Crisis and the Profumo Scandal. The culmination of thirty-five years of research into this period by one of our most respected historians, this book gives an unforgettable portrait of a turbulent age. Shortlisted for the Orwell Prize.
I would highly recommend this book...It is high quality, clear and comprehensive and will no doubt prove an invaluable source of reference. Five stars on all counts." Tim Kevan, co-editor, PIBULJ.COM This book remains the only text of its kind to cover both the medical and legal aspects of medical negligence. Written by a team of more than 60 experts, it continues to provide the most comprehensive and authoritative guidance on all aspects of clinical negligence claims, from bringing an action for damages to presenting expert evidence in court. It also includes detailed consideration of funding and cost implications. Those needing clear guidance to make the best possible preparations for an action will find all they need here. The new 6th edition has been fully revised and restructured, including new chapters on the future of clinical negligence litigation, cardiology, gynaecology, obstetrics, haematology , and also includes coverage and analysis of recent key cases such as: - Williams v Bermuda Hospitals [2016] UKPC 4 (causation) - R (on the application of Maughan) v HM Senior Coroner for Oxfordshire [2020] UKSC 46 (suicide in inquests) - Darnley v Croydon Health Authority [2018] UKSC 50 (duty of care owed by receptionist) - ABC v St George's Hosp [2020] EWHC 455 (Huntington's chorea confidentiality) - Swift v Carpenter [2020] EWCA Civ 1295 (future accommodation costs) - Whittington Hospital NHS Trust v XX [2020] UKSC 14 (damages for surrogacy) - Khan v Meadows [2021] UKSC 21 (scope of duty of care) - Nguyen v HM Assistant Coroner for Inner West London [2021] EWHC 3354 (sufficiency of inquiry) Easy-to-access structure The new edition maintains its easy-to-access, two-part structure. The first part, set out in 16 chapters, deals with legal aspects of medical malpractice, including complaints procedures, poor performance and medical professional governance, preparation of medical evidence, settlements and trial. There are also chapters on product liability, and coronial law. The final 27 chapters in the second part cover the risks associated with particular areas of specialist medical practice. This title is included in Bloomsbury Professional's Clinical Negligence online service.
Focusing on the significance of place, connection and relationship in three poets who are seldom considered in conjunction, Rory Waterman argues that Philip Larkin, R.S. Thomas and Charles Causley epitomize many of the emotional and societal shifts and mores of their age.
Betrayal goes to the heart of US officials’ (and their partners’) self-serving injury to the health and welfare of the United States and the world. US public officials’ abandonment of public health for private wealth leaves the world and nation reeling from one USA-made (deliberate) crisis—of violence and disease, hunger and homelessness, deterioration and diminishment of quality conditions in workplaces and public education—to another. Their all-round acts of “legalized” corruption, their international crimes with impunity, and their deregulation-driven denial of essential needs such as clean water and air, food and work safety, shelter, and life itself constitute ultimate and everlasting betrayal. The nonfiction account in the areas of US politics, domestic affairs and foreign relations, leadership, law and democracy, and war and peace cites examples of callous, crisis-driven betrayal.
The history of Britain after the Second World War is essentially the story of her loss of great power status. Writers discussing this decline often focus on those sources of power which are tangible and capable of measurement: the size of a country’s armed forces, her Gross Domestic Product, or her energy reserves. But there are other real sources of power which are not so easily measured. The morale of a nation, the quality, integrity and stability of a country’s political system and a nation’s sense of unity are all intangible elements. So is diplomatic skill, which is central to the ability of one country to influence another. Roger Makins, the British Ambassador to Washington 1953-1956, was one of the most prominent and powerful diplomats of his time. His career was unusual for a Foreign Office official, in that such a large part of it took place in Washington and London, and was centred on Anglo-American relationships. This book describes his life, times and the important players he dealt with on both sides of the Atlantic. It is history seen through the perspective of the officials trying to serve their countries’ interests, and as such it sheds a new light on how the ‘special relationship’ between Britain and America developed. It also shows the impact on policy a civil servant, who worked and negotiated with almost every important American and British politician and official of his time, can have.
I can say with absolute certainty that, everybody enjoys watching movies, cinema, films and television. But few, if any, know how a film is made: a film has inbuilt special effects or 'tricks'to make it appealing to audiences. MOVING CAMERAS AND LIVING MOVIES reveals to you ALL about films & Filmmaking; it is a hard and tasking enterprise involving tens of thousands of workers and millions of investment dollars. After reading MOVING CAMERAS...your love for movies will triple. Movie technicians and camera gurus have a license to mould, alter, and manipulate the screen to produce or induce rain, sunlight, snow, fire, or fly any object in space in defiance of gravity or even cause 'accidents'or 'raise' the dead to life. Learn the fascinating, exciting world of film, actresses, actors, fashion, and fictional entities.
Examining the development of English cathedral music during a period of liturgical upheaval, Martin Thomas demonstrates that stylistic change in cathedral music was impeded by leading church music figures and organisations resulting in its becoming an identifiable, consistent, and archaic genre. Drawing on primary sources from libraries and archives of cathedrals, Thomas explores contemporary press coverage and the records of church music bodies, publishing practices, secondary literature, and the music itself. This book offers an important resource for music, theology, and liturgy students and ministry teams worldwide.
You could not ask for a more eloquent guide than this book. Essential' Sathnam Sanghera An eye-opening book about how societies are designed to support those in power, at the expense of those without it. COLONIAL POWER In the 1950s, over 10,000 Kenyans were killed by the British during the Mau Mau uprising against a government determined to install a sympathetic post-independence regime and continue to exploit the resources of its former colonies. PATRIARCHAL POWER After the Iranian revolution in 1979, the Islamic Republic systematically removed freedoms from women, relegating them to second-class citizens in the name of religious teachings. EDUCATIONAL POWER There have been fifty-seven prime ministers of the United Kingdom, of whom forty-three have been privately educated, creating a society built by and for the privileged. These are just some of the stories through which Dr Jack Davy illustrates the key factors that allow societies to create and sustain oppressive systems. Some are historical. Others have played out right before our eyes over the last decade. All are rooted in the systems in which we all participate. Read this book, and take action. 'Sharp and insightful. Jack Davy makes complex ideas accessible in this powerful book about the roots of inequality' Caroline Dodds Pennock, author of On Savage Shores: How Indigenous Americans Discovered Europe 'A deeply humane book with true hope in its message' Ray Mattinson, Blackwells
Focusing on the role of genre in the formation of dominant conceptions of death and dying, Desirée Henderson examines literary texts and social spaces devoted to death and mourning in eighteenth- and nineteenth-century America. Henderson shows how William Hill Brown, Susanna Rowson, and Hannah Webster borrowed from and challenged funeral sermon conventions in their novelistic portrayals of the deaths of fallen women; contrasts the eulogies for George Washington with William Apess's "Eulogy for King Philip" to expose conflicts between national ideology and indigenous history; examines Frederick Douglass's use of the slave cemetery to represent the costs of slavery for African American families; suggests that the ideas about democracy materialized in Civil War cemeteries and monuments influenced Walt Whitman's war elegies; and offers new contexts for analyzing Elizabeth Stuart Phelps's The Gates Ajar and Emily Dickinson's poetry as works that explore the consequences of female writers claiming authority over the mourning process. Informed by extensive archival research, Henderson's study eloquently speaks to the ways in which authors adopted, revised, or rejected the conventions of memorial literature, choices that disclose their location within decisive debates about appropriate gender roles and sexual practices, national identity and citizenship, the consequences of slavery, the nature of democratic representation, and structures of authorship and literary authority.
The scope of presidential authority has been a constant focus of constitutional dispute since the Framing. The bases for presidential appointment and removal, the responsibility of the Executive to choose between the will of Congress and the President, the extent of unitary powers over the military, even the ability of the President to keep secret the identity of those consulted in policy making decisions have all been the subject of intense controversy. The scope of that power and the manner of its exercise affect not only the actions of the President and the White House staff, but also all staff employed by the executive agencies. There is a clear need to examine the law of the entire executive branch. The Law of the Executive Branch: Presidential Power, places the law of the executive branch firmly in the context of constitutional language, framers' intent, and more than two centuries of practice. In this book, Louis Fisher strives to separate legitimate from illegitimate sources of power, through analysis that is informed by litigation as well as shaped by presidential initiatives, statutory policy, judicial interpretations, and public and international pressures. Each provision of the US Constitution is analyzed to reveal its contemporary meaning in concert with the application of presidential power. Controversial issues covered in the book include: unilateral presidential wars; the state secrets privilege; extraordinary rendition; claims of "inherent" presidential powers that may not be checked by other branches; and executive privilege.
The extent of mental health concerns in the workforce is becoming increasingly apparent. Stress, depression, anxiety, workplace bullying and other mental health issues are costing businesses billions every year in lost productivity, poor treatments and employee retention. The authors of Mental Illness in the Workplace provide a practical guide to identifying, understanding, treating and preventing individual and organizational mental health issues, drawing on empirical evidence from North America, the United Kingdom, Australia and New Zealand. They illustrate how organizations can save money and improve the health and well-being of their employees by using a psychological disability management approach in the treatment and accommodation of mental health issues. This book will meet the needs of students and practitioners in human resources, psychology and business management.
Read how trusting in Jesus Christ and calling upon His name helped a fifty-nine-year-old bricklayer to go from bricks to books and beyond. This is an inspiring story about how God's Word helped a bricklayer gain the courage to overcome obstacles placed in his path. This book is a reminder that life is a journey, and when the Lord closes one door, he always opens another. My message in this book is that we have to turn the doorknob of our hearts to let Jesus in. Dr. John H. LaManque pushes back against the attack on Christian Church values in foreign lands. Hindu fundamentalists and Muslims who hate Christians have burnt their churches to the ground and killed Christian people. The author sees a greater threat to American Christians coming from within, and he identifies the threat as coming from the secular humanist movement in the form of a new religion. The new religion is led by groups that follow Marxist theology and includes atheists, educators, and the media, who want to sell the idea that sinful behavior is just another alternative lifestyle.
So much of what passes for Christianity today is grounded in feelings, experiences, false teachings, or new revelations. Christians need to know if we are indeed on the right path. All to often as we chug along on our Christian walk we wonder what happened to that first flush of love and enthusiasm that followed being saved. Other times we may feel defeated or overcome by sin. The good news is that there is always more to learn about what holiness is and why we need it, especially in today’s chaotic world. In an inspirational guide tailored for Christians on a walk of faith, Dr. Shirley F. Thurman invites others on a journey into holiness where she examines God’s character, man’s nature, the need for holiness in the life of the believer, and why that is. Throughout her study, Dr. Thurman emphasizes that holiness is not only a great adventure, but the great adventure. While encouraging Christians everywhere to seek out God’s plan for their lives within the pages of His Word the Bible. Equipped for Holiness shares wisdom inspired by scripture that motivates believers to make holiness their number one objective by obeying, trusting, and submitting to God. In an inspirational guide tailored for Christians on a walk of faith, Dr. Shirley F. Thurman invites others on a journey into holiness where she examines God’s character, man’s nature, the need for holiness in the life of the believer, and why that is. Throughout her study, Dr. Thurman emphasizes that holiness is not only a great adventure, but the great adventure. While encouraging Christians everywhere to seek out God’s plan for their lives within the pages of His Word the Bible. Equipped for Holiness shares wisdom inspired by scripture that motivates believers to make holiness their number one objective by obeying, trusting, and submitting to God.
Partnering With the Prophetic is both a practical and scholarly study of and handbook on prophecy, prophets, and prophetic ministry. The book includes numerous Scriptures, biblical characters, and personal examples and case studies from the author's own life as a business professional, financial executive, and ordained minister. Loaded with nuggets of wisdom, fresh insights and revelation, this book elevates prophetic ministry to a science as well as an art by including a taxonomy and classification of the 12 types of prophecy, the 7 levels of the prophetic, the role of prophetic patterns, and a detailed discussion of and process for Judging Prophecy that every church leader and business leader alike will want to read.
American composer Louise Talma (1906-1996) was the first female winner of two back-to-back Guggenheim Awards (1946, 1947), the first American woman to have an opera premiered in Europe (1962), the first female winner of the Sibelius Award for Composition (1963), and the first woman composer elected to the American Academy and Institute of Arts and Letters (1974). This book analyses Talma’s works in the context of her life, focusing on the effects on her work of two major changes she made during her adult life: her conversion to Catholicism as an adult, under the guidance of Nadia Boulanger, and her adoption of serial compositional techniques. Employing approaches from traditional musical analysis, feminist and queer musicology, and women’s autobiographical theory to examine Talma’s body of works, comprising some eighty pieces, this is the first full-length study of this pioneering composer. Exploring Talma’s compositional language, text-setting practices, and the incorporation of autobiographical elements into her works using her own letters, sketches, and scores, as well as a number of other relevant documents, this book positions Talma’s contributions to serial and atonal music in the United States, considers her role as a woman composer during the twentieth century, and evaluates the legacy of her works and career in American music.
During the Victorian era, industrial and economic growth led to a phenomenal rise in productivity and invention. That spirit of creativity and ingenuity was reflected in the massive expansion in scope and complexity of many scientific disciplines during this time, with subjects evolving rapidly and the creation of many new disciplines. The subject of mathematics was no exception and many of the advances made by mathematicians during the Victorian period are still familiar today; matrices, vectors, Boolean algebra, histograms, and standard deviation were just some of the innovations pioneered by these mathematicians. This book constitutes perhaps the first general survey of the mathematics of the Victorian period. It assembles in a single source research on the history of Victorian mathematics that would otherwise be out of the reach of the general reader. It charts the growth and institutional development of mathematics as a profession through the course of the 19th century in England, Scotland, Ireland, and across the British Empire. It then focuses on developments in specific mathematical areas, with chapters ranging from developments in pure mathematical topics (such as geometry, algebra, and logic) to Victorian work in the applied side of the subject (including statistics, calculating machines, and astronomy). Along the way, we encounter a host of mathematical scholars, some very well known (such as Charles Babbage, James Clerk Maxwell, Florence Nightingale, and Lewis Carroll), others largely forgotten, but who all contributed to the development of Victorian mathematics.
Over 10 million copies sold Written by the leading authority on sports card values, this collectors' classic is the definitive guide to organizing and pricing baseball card collections. A bestseller for over 25 years, The Official(R) Price Guide to Baseball Cards continues to cover all major baseball card manufacturers, including Bowman, Donruss/Playoff, Fleer, Topps, and Upper Deck. -Close to 300,000 prices for individual cards and complete sets issued from 1948 to the present -Professional advice on buying, selling, grading, and storing cards -Valuable coupons for discounts on Beckett Grading Services and Beckett magazines
This guide is packed with vital information for collectors and lists more than 40,000 prices for cards identified by manufacturer, year, and size. Advice is provided by the experts on determining the condition of cards; buying, selling, and trading cards profitably; and a glossary of industry terms. 850 photos.
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