Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.
This book, written by a former head trainer at the Walt Disney University, tells readers how to design an individualized customer service system for their industry.
Presenting religion as journalism's silent partner, From Yahweh to Yahoo!provides a fresh and surprising view of the religious impulses at work in contemporary newsrooms. Focusing on how the history of religion in the United States entwines with the growth of the media, Doug Underwood argues that American journalists draw from the nation's moral and religious heritage and operate, in important ways, as personifications of the old religious virtues. Underwood traces religion's influence on mass communication from the biblical prophets to the Protestant Reformation, from the muckraker and Social Gospel campaigns of the late nineteenth and early twentieth centuries to the modern age of mass media. While forces have pushed journalists away from identifying themselves with religion, they still approach such secular topics as science, technology, and psychology in reverential ways. Underwood thoughtful analysis covers the press's formulaic coverage of spiritual experience, its failure to cover new and non-Christian religions in America, and the complicity of the mainstream media in launching the religious broadcasting movement.
How does the parable of the good Samaritan redefine acts of social justice, not just acts of mercy? What does the story of the five talents teach us about daily spiritual life? Fresh Eyes on Jesus’ Parables offers a new perspective on the stories Jesus told to His closest disciples. As in every book in this unique series, Pastor Doug Newton provides life-changing techniques for reading Scripture, such as skills in interpreting one passage using another. Readers will love discovering familiar parables again as if for the first time.
What can readers learn about personal transformation from Jesus turning water to wine? How does His feeding of the five thousand refocus their own call to serve? In Fresh Eyes on Jesus’ Miracles, Pastor Doug Newton finds hidden truths in the gospels’ most familiar stories. From the wedding at Cana to Peter’s miraculous catch, Newton offers cultural context, modern-day insights, and spiritual depth to awaken even the most seasoned reader’s heart and mind. Most importantly, he equips readers to study Scripture with a fresh perspective—and join God’s miraculous work in their most ordinary moments.
What does it mean to “put on the full armor of God”? What does knowing “the kingdom of God is within you” have to do with relationships? How does Jesus’ use of the “Golden Rule” differ from versions of the rule found in other religions? Pastor Doug Newton answers these questions and more using Scripture-reading techniques readers can then use on their own to discover life-changing truths from the Scripture passages they know the most.
When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.
Rossinow revisits the period between the 1880s and the 1940s, when reformers and radicals worked together along a middle path between the revolutionary left and establishment liberalism. He takes the story up to the present, showing how the progressive connection was lost and explaining the consequences that followed.
This book, written by a former head trainer at the Walt Disney University, tells readers how to design an individualized customer service system for their industry.
Successful fathering requires personal ownership. It means developing relationships instead of playing roles. Fatherhood: An Owner's Manual will help you become intentional and effective in owning all your relationships--personal, marital, parental, and family. Beginning now. Book jacket.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.