Donna FLUSS's Books

The Real-Time Contact Center

Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

By: Donna Fluss

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The Real-Time Contact Center

Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

By: Donna Fluss

The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.

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Page Count

241

Publisher

Amacom

Published Date

ISBN 10

0814414435

ISBN 13

9780814414439

Statistical Methods in Diagnostic Medicine

By: Xiao-Hua Zhou,Nancy A. Obuchowski,Donna K. McClish

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Statistical Methods in Diagnostic Medicine

By: Xiao-Hua Zhou,Nancy A. Obuchowski,Donna K. McClish

Praise for the First Edition " . . . the book is a valuable addition to the literature in the field, serving as a much-needed guide for both clinicians and advanced students."—Zentralblatt MATH A new edition of the cutting-edge guide to diagnostic tests in medical research In recent years, a considerable amount of research has focused on evolving methods for designing and analyzing diagnostic accuracy studies. Statistical Methods in Diagnostic Medicine, Second Edition continues to provide a comprehensive approach to the topic, guiding readers through the necessary practices for understanding these studies and generalizing the results to patient populations. Following a basic introduction to measuring test accuracy and study design, the authors successfully define various measures of diagnostic accuracy, describe strategies for designing diagnostic accuracy studies, and present key statistical methods for estimating and comparing test accuracy. Topics new to the Second Edition include: Methods for tests designed to detect and locate lesions Recommendations for covariate-adjustment Methods for estimating and comparing predictive values and sample size calculations Correcting techniques for verification and imperfect standard biases Sample size calculation for multiple reader studies when pilot data are available Updated meta-analysis methods, now incorporating random effects Three case studies thoroughly showcase some of the questions and statistical issues that arise in diagnostic medicine, with all associated data provided in detailed appendices. A related web site features Fortran, SAS®, and R software packages so that readers can conduct their own analyses. Statistical Methods in Diagnostic Medicine, Second Edition is an excellent supplement for biostatistics courses at the graduate level. It also serves as a valuable reference for clinicians and researchers working in the fields of medicine, epidemiology, and biostatistics.

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Page Count

597

Publisher

John Wiley & Sons

Published Date

ISBN 10

1118626044

ISBN 13

9781118626047

Lonely Planet Vienna

By: Lonely Planet,Catherine Le Nevez,Kerry Christiani,Donna Wheeler

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Lonely Planet Vienna

By: Lonely Planet,Catherine Le Nevez,Kerry Christiani,Donna Wheeler

Lonely Planet: The world's leading travel guide publisher Lonely Planet Vienna is your passport to all the most relevant and up-to-date advice on what to see, what to skip, and what hidden discoveries await you. Nibble your way along the market stands of the Naschmarkt, twirl at heady heights on the Prater ferris wheel, then ponder imperial excess in Schloss Schonbrunn; all with your trusted travel companion. Get to the heart of Vienna and begin your journey now! Inside Lonely Planet's Vienna Travel Guide: Full-colour maps and images throughout Highlights and itineraries show you the simplest way to tailor your trip to your own personal needs and interests Insider tips save you time and money, and help you get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - including hours of operation, phone numbers, websites, transit tips, and prices Honest reviews for all budgets - including eating, sleeping, sight-seeing, going out, shopping, and hidden gems that most guidebooks miss Cultural insights give you a richer and more rewarding travel experience - including art, music, architecture, opera, history, etiquette, coffee culture, cuisine, cinema, literature, and more. Useful features - including Walking Tours, Museum Floorplans and Day Trips Coverage of Hofburg, Stephensdom & the Historic Centre, Karlsplatz & Around Naschmarkt, The Museum District & Neubau, Schloss Belvedere, Schloss Schonbrunn and more eBook Features: (Best viewed on tablet devices and smartphones) Downloadable PDF and offline maps prevent roaming and data charges Effortlessly navigate and jump between maps and reviews Add notes to personalise your guidebook experience Seamlessly flip between pages Bookmarks and speedy search capabilities get you to key pages in a flash Embedded links to recommendations' websites Zoom-in maps and images Inbuilt dictionary for quick referencing The Perfect Choice: Lonely Planet Vienna, our most comprehensive guide to Vienna, is perfect for those planning to both explore the top sights and take the road less travelled. About Lonely Planet: Lonely Planet is a leading travel media company and the world’s number one travel guidebook brand, providing both inspiring and trustworthy information for every kind of traveler since 1973. Over the past four decades, we’ve printed over 145 million guidebooks and grown a dedicated, passionate global community of travelers. You’ll also find our content online, and in mobile apps, video, 14 languages, nine international magazines, armchair and lifestyle books, ebooks, and more. Important Notice: The digital edition of this book may not contain all of the images found in the physical edition.

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Page Count

427

Publisher

Lonely Planet

Published Date

ISBN 10

1787010430

ISBN 13

9781787010437

The Cambridge Medical Ethics Workbook

By: Donna Dickenson,Richard Huxtable,Michael Parker

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The Cambridge Medical Ethics Workbook

By: Donna Dickenson,Richard Huxtable,Michael Parker

This new edition of The Cambridge Medical Ethics Workbook builds on the success of the first edition by working from the 'bottom up', with a widely praised case-based approach. A variety of guided exercises are supplemented by short papers and commentaries on legal and ethical issues, challenging readers to develop their own analyses and recommendations. Chapters cover death, genetics, new reproductive technologies, research, long-term care, mental health, children and young people, allocation of scarce resources, and general issues about autonomy and patient choice. An appendix discusses the use of this book in teaching, along with a full bibliography, list of Kennedy Institute keywords, and suggestions for further reading. An interactive CD-ROM packaged with the book provides extra cases, a glossary, legal references and the chance to record a personal learning diary. Its simple, clear style makes this book ideal for individual reference and as a set text for group teaching.

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Page Count

274

Publisher

Cambridge University Press

Published Date

ISBN 10

0521734703

ISBN 13

9780521734707

Lonely Planet Austria

By: Lonely Planet,Marc Di Duca,Kerry Christiani,Catherine Le Nevez,Donna Wheeler

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Lonely Planet Austria

By: Lonely Planet,Marc Di Duca,Kerry Christiani,Catherine Le Nevez,Donna Wheeler

Lonely Planet: The world's leading travel guide publisher Lonely Planet Austria is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. Stroll the palaces and cathedrals of Vienna, ski the slopes of the Austrian Alps, or take a lazy trip through the valleys and lakes of the countryside; all with your trusted travel companion. Get to the heart of Austria and begin your journey now! Inside Lonely Planet Austria Travel Guide: Colour maps and images throughout Highlights and itineraries help you tailor your trip to your personal needs and interests Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - hours of operation, phone numbers, websites, transit tips, prices Honest reviews for all budgets - eating, sleeping, sight-seeing, going out, shopping, hidden gems that most guidebooks miss Cultural insights give you a richer, more rewarding travel experience - history, music, architecture Free, convenient pull-out Vienna map (included in print version), plus over 51 maps Covers Vienna, Danube Valley, Burgenland, Linz, The Traunviertel, The Muhlviertel, The Innviertel, Styria, Graz, The Salzkammergut, Bad Ischl, Slazburg, Salzburgerland, Carinthia, Tyrol, Innsbruck, Vorarlberg and more eBook Features: (Best viewed on tablet devices and smartphones) Downloadable PDF and offline maps prevent roaming and data charges Effortlessly navigate and jump between maps and reviews Add notes to personalise your guidebook experience Seamlessly flip between pages Bookmarks and speedy search capabilities get you to key pages in a flash Embedded links to recommendations' websites Zoom-in maps and images Inbuilt dictionary for quick referencing The Perfect Choice: Lonely Planet Austria , our most comprehensive guide to Austria, is perfect for both exploring top sights and taking roads less travelled. Looking for a guide focused on Vienna? Check out Lonely Planet Vienna guide for a comprehensive look at all the city has to offer. About Lonely Planet: Since 1973, Lonely Planet has become the world's leading travel media company with guidebooks to every destination, an award-winning website, mobile and digital travel products, and a dedicated traveller community. Lonely Planet covers must-see spots but also enables curious travellers to get off beaten paths to understand more of the culture of the places in which they find themselves. The world awaits! Lonely Planet guides have won the TripAdvisor Traveler's Choice Award in 2012, 2013, 2014, 2015, and 2016. 'Lonely Planet. It's on everyone's bookshelves; it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' -- Fairfax Media 'Lonely Planet guides are, quite simply, like no other.' - New York Times Important Notice: The digital edition of this book may not contain all of the images found in the physical edition.

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Page Count

727

Publisher

Lonely Planet

Published Date

ISBN 10

1787010457

ISBN 13

9781787010451

Swaiman's Pediatric Neurology E-Book

Principles and Practice

By: Kenneth F. Swaiman,Stephen Ashwal,Donna M Ferriero,Nina F Schor,Richard S. Finkel,Andrea L. Gropman,Phillip L Pearl

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Swaiman's Pediatric Neurology E-Book

Principles and Practice

By: Kenneth F. Swaiman,Stephen Ashwal,Donna M Ferriero,Nina F Schor,Richard S. Finkel,Andrea L. Gropman,Phillip L Pearl

Since 1975, Dr. Kenneth Swaiman's classic text has been the reference of choice for authoritative guidance in pediatric neurology, and the 6th Edition continues this tradition of excellence with thorough revisions that bring you fully up to date with all that's new in the field. Five new sections, 62 new chapters, 4 new editors, and a reconfigured format make this a comprehensive and clearly-written resource for the experienced clinician as well as the physician-in-training. - Nearly 3,000 line drawings, photographs, tables, and boxes highlight the text, clarify key concepts, and make it easy to find information quickly.

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Page Count

2955

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

0323374816

ISBN 13

9780323374811

Is This Autism?

A Guide for Clinicians and Everyone Else

By: Donna Henderson,Sarah Wayland,Jamell White

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Is This Autism?

A Guide for Clinicians and Everyone Else

By: Donna Henderson,Sarah Wayland,Jamell White

Though our understanding of autism has greatly expanded, many autistic individuals are still missed or misdiagnosed. This highly accessible book clarifies many ways that autism can present, particularly in people who camouflage to hide their autistic traits. The authors take the reader step by step through the diagnostic criteria, incorporating the latest research as well as quotes from over 100 autistic contributors that bring that research to life. They also describe many aspects of autism that are not included in the current diagnostic criteria, such as autistic strengths and co-occurring disorders. Readers will learn about highly relevant topics, such as different types of empathy, sensory systems that are not well known, neuro-crash and burn out, and relative versus absolute thinking. This book provides a deep, current, and neurodiversity-affirmative understanding of the less obvious presentations of autism. It is relevant to all healthcare professionals, educators, family members, autistic individuals, and anyone who is curious about autism. A clinical companion guide, Is This Autism? A Companion Guide for Diagnosing, is available for clinicians who make mental health diagnoses.

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Page Count

222

Publisher

Taylor & Francis

Published Date

ISBN 10

1000887472

ISBN 13

9781000887471

Revenge of the Domestic

Women, the Family, and Communism in the German Democratic Republic

By: Donna Harsch

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Revenge of the Domestic

Women, the Family, and Communism in the German Democratic Republic

By: Donna Harsch

Revenge of the Domestic examines gender relations in East Germany from 1945 to the 1970s, focusing especially on the relationship between ordinary women, the Communist Party, and the state created by the Communists, the German Democratic Republic (GDR). The book weaves together personal stories from interviews, statistical material, and evidence from archival research in Berlin, Potsdam, Leipzig, Merseburg, and Chemnitz to reconstruct the complex interplay between state policy toward women and the family on the one hand, and women's reactions to policy on the other. Donna Harsch demonstrates that women resisted state decisions as citizens, wageworkers, mothers, wives, and consumers, and that in every guise they maneuvered to overcome official neglect of the family. As state dependence on female employment increased, the book shows, the Communists began to respond to the insistence of women that the state pay attention to the family. In fits and starts, the party state begrudgingly retooled policy in a more consumerist and family-oriented direction. This "domestication" was partial, ambivalent, and barely acknowledged from above. It also had ambiguous, arguably regressive, effects on the private gender arrangements and attitudes of East Germans. Nonetheless, the economic and social consequences of this domestication were cumulatively powerful and, the book argues, gradually undermined the foundations of the GDR.

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Page Count

371

Publisher

Princeton University Press

Published Date

ISBN 10

0691190402

ISBN 13

9780691190402

The Handbook of Social Research Ethics

By: Donna M. Mertens,Pauline E. Ginsberg

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The Handbook of Social Research Ethics

By: Donna M. Mertens,Pauline E. Ginsberg

Brings together international scholars across the social and behavioural sciences and education to address those ethical issues that arise in the theory and practice of research within the technologically advancing and culturally complex world in which we live.

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Page Count

689

Publisher

SAGE

Published Date

ISBN 10

1412949181

ISBN 13

9781412949187

Book's by Donna FLUSS

The Real-Time Contact Center

The Real-Time Contact Center

Statistical Methods in Diagnostic Medicine

Statistical Methods in Diagnostic Medicine

Lonely Planet Vienna

Lonely Planet Vienna

The Cambridge Medical Ethics Workbook

The Cambridge Medical Ethics Workbook

Lonely Planet Austria

Lonely Planet Austria

Swaiman's Pediatric Neurology E-Book

Swaiman's Pediatric Neurology E-Book

Is This Autism?

Is This Autism?

Revenge of the Domestic

Revenge of the Domestic

The Handbook of Social Research Ethics

The Handbook of Social Research Ethics

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