The best Six Sigma black belt handbook has been fully revised, updated, and expanded! This third edition has been updated to reflect the most recent ASQ a href="https://asq.org/cert/six-sigma-black-belt"Six Sigma Black Belt, Body of Knowledge (BOK), released in 2015. Among the many additions are: more exercises, particularly to address the more difficult concepts; new tables and figures to clarify concepts; new content between the DMAIC parts of the book (that is, Parts IV, VII) to help smooth the transition between phases and to better relate the underlying concepts of the DMAIC methodology; and more content that ensures that the black belt is fully trained in concepts taught to the green belt. The primary audience for this work is the individual who plans to prepare to sit for the Six Sigma black belt certification examination. A secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book. The accompanying CD contains 180 supplementary problems covering each chapter and a 150-question simulated exam that has problems distributed among chapters per the scheme published in the BOK. New to this edition, the problems are now fully worked so that readers can more readily follow the problem-solving process.
The quality technician is a person responsible for understanding and utilizing quality concepts and tools, statistical techniques, metrology and calibration procedures and protocols, inspection and test techniques, quality auditing, and preventive and corrective action in the context of product/process/service improvement or in correcting problems. Quality technicians frequently work in the quality function of organizations in the various measurement and inspection laboratories, as well as on the shop floor supporting and interacting with quality engineers, mechanical inspectors, and production/service delivery personnel. This book supports individuals preparing for, or those already performing, this type of work. It is intended to serve as a ready reference for quality technicians and quality technicians-in-training, as well as a comprehensive reference for those individuals preparing to take the ASQ Certified Quality Technician (CQT) examination. Examples and problems used throughout the handbook are thoroughly explained, are algebra-based, and are drawn from real world” situations encountered in the quality profession. To assist readers in using the book as a ready reference or as a study aid, the book has been organized so as to conform closely to the 2018 CQT Body of Knowledge (BoK).
Throughout Don Benbow's extensive career, teaching mathematics and statistical courses to college students and corporate employees, one common question always popped up: how do you fix statistical errors in quality? Most textbooks and courses tend to emphasize how to perform statistical analysis and give little attention to errors that can occur in the process. This book intends to teach readers how to avoid common pitfalls by providing examples and scenarios based on similar real-world events. The book also provides caveats (or quick tips) to help readers navigate their way through statistical methodology.
The eight discipline (8D) problem-solving methodology includes the following: Select an appropriate team Formulate the problem definition Activate interim containment Find root cause(s) Select and verify correction(s) Implement and validate corrective action(s) Take preventive steps Congratulate the team This unique book provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice. Anyone who wants to improve quality, regardless of the industry they come from, will benefit from the 8D approach. It has been successfully applied in healthcare, retail, finance, government, and manufacturing.
The eight discipline (8D) problem-solving methodology includes the following: Select an appropriate team Formulate the problem definition Activate interim containment Find root cause(s) Select and verify correction(s) Implement and validate corrective action(s) Take preventive steps Congratulate the team This unique book provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice. Anyone who wants to improve quality, regardless of the industry they come from, will benefit from the 8D approach. It has been successfully applied in healthcare, retail, finance, government, and manufacturing.
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