If you can read financial statements, you can understand what's really happening at the company you work for. You can also make smarter decisions about investing your hard-earned money.
Explains why some individuals have difficulty working with each other, describes a variety of difficult character types and stresses the importance of behavioral feedback
This updated book shows managers how to protect themselves and their companies from legal problems, and treat their employees fairly. It covers a broad range of employer-employee concerns, from hiring to on-the-job relations, to termination.
This valuable new series gives training professionals everything they need to design and deliver workshops on some of the hottest topics in training. Each tool kit is ready to use as is or to adapt to meet specific needs.
You can't always have the right words on the tip of your tongue - particularly if you're a manager facing an uncomfortable conversation with an employee. But rather than put your foot in your mouth, just refer to Why Didn't I Say That?! It's like having a personal scriptwriter to help you prepare, plan, and even rehearse what you want to say in a tight spot - so that you can achieve a positive outcome for everyone involved. Why Didn't I Say That?! presents managers with actual "scripts" - sample dialogs tailor-made for achieving better, productive communication in many workplace situations. These include: performance appraisals, coaching, encouraging shy employees, dealing with hostile employees, taking corrective action, investigating sexual harassment charges, disagreements with the boss, firing and layoffs. The book is full of specific words and phrases that you can use, and features full-length scenarios that will move your conversations from a shaky beginning to a desirable conclusion. Using the author's targeted advice, the dialogs, and side-bars of key words and phrases, you'll be able to: say just the right thing at the right time in the right way, avoid embarrassment and awkwardness, build good relationships and defuse conflict, work with difficult or emotional employees and enhance employee motivation and productivity. "Read this book with an eye toward becoming a more effective communicator, a more productive supervisor, with whom other people want to work and with whom they enjoy talking," says Weiss. The goal is to guide the discussion, not overpower the other person, he cautions. This entails learning what to say and, equally important, what not to say. For each scenario, the author sets the stage with an explanation of the situation and a description of the people involved. He also outlines the principles of good communication, including brief explanations of why certain scripts are recommended, why certain steps are suggested, and a list of alternative steps you can take.
Here’s a step-by-step process to recruit, empower and lead teams. How to Build High-Performance Teams focuses on the how-to keys of team-building—from recruiting the right team members to truly empowering them with authority and responsibility for their decisions and performance. You’ll understand how to build trust, confidence, and group work skills, balancing and fine-tuning the team process as you go. You'll learn how to: • Build and manage teams that live up to their promise of higher productivity and greater problem-solving ability • Maximize team productivity by encouraging group discussion and problem-solving • Overcome organizational, management and employee barriers to teamwork • Manage interpersonal conflicts among team members. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Fair, Square & Legal has long been the essential resource for organizations seeking to stay within the law and avoid violating the rights of their employees. This new, extensively updated edition reflects the latest regulations and court decisions, while retaining all the indispensable information readers have depended on for more than a decade. Readers will find information on a wide variety of legal issues including: * recruitment and hiring * sexual harassment * violation of privacy * evaluations and promotions * affirmative action issues * discipline and firing The book covers the latest discrimination and EEOC guidelines, employee verification, and technology issues. It also updates topics including management best practices and recruitment. Comprehensive and up-to-date, Fair, Square & Legal is still the very best guide to keeping an organization out of hot water.
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