The title of this book comes from an ancient parable about a farmer who, when greeted with fortune or misfortune has the same retort: “Good news, bad news, who can tell?” The parable provides some simple wisdom in approaching turbulence and catastrophe in life, such as living through a pandemic. This book offers a variety of touching stories, lyrics, and poems written by people who represent nine categories of those on the frontlines of the pandemic (educators, COVID survivors, artists, clergy, those who lost loved ones, students, physicians, restauranteurs, and journalists) from the U.S. and India, regarding experiences, lessons and wisdom they acquired. A novel interpretation of the parable is presented as well as a framing (a figure 8) that provides some perspective and guidance as we move through the various trials and tribulations of life, and through challenges of mental illness and substance use. There is also a chapter “signs of the times” which showcases a variety of creative and amusing signs that were all around us during the pandemic. Even some clever bathroom signs. The summary outlines lessons learned and wisdom gained by the editor from struggling through the pandemic in rural West Virginia, as a psychotherapist on the frontlines, and from reading the heartfelt stories and poems in the book. And perhaps the most interesting feature of the book is the last chapter, an opportunity to reflect and write your own lessons, story, poem, and space for your photos to add to the documentation of this experience called “the pandemic.”
MANAGING CUSTOMER RELATIONSHIPS A Strategic Framework Praise for the first edition: "Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies. "—Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of Business Administration, Terry College of Business, University of Georgia "Peppers and Rogers have been the vanguard for the developing field of customer relationship management, and in this book, they bring their wealth of experience and knowledge into academic focus. This text successfully centers the development of the field and its theories and methodologies squarely within the broader context of enterprise competitive theory. It is a must-have for educators of customer relationship management and anyone who considers customer-centric marketing the cornerstone of sound corporate strategy." —Dr. Charlotte Mason, Department Head, Director, and Professor, Department of Marketing and Distribution, Terry College of Business, University of Georgia "Don and Martha have done it again! The useful concepts and rich case studies revealed in Managing Customer Relationships remove any excuse for those of us responsible for actually delivering one-to-one customer results. This is the ultimate inside scoop!" —Roy Barnes, Formerly with Marriott, now President, Blue Space Consulting "This is going to become the how-to book on developing a customer-driven enterprise. The marketplace is so much in need of this road map!" —Mike Henry, Leader for Consumer Insights at Acxiom Praise for the second edition: "Every company has customers, and that's why every company needs a reference guide like this. Peppers and Rogers are uniquely qualified to provide us with the top textbook on the subject, and the essential tool for the field they helped to create." —David Reibstein, William Stewart Woodside Professor of Marketing, The Wharton School, University of Pennsylvania
Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to "treat different customers differently." This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.
Are you ready to generate income for your entire life? Dr. Don Wicker, can help! Author of Goal Setting, Motivation, Attitude is # 1, Job Satisfaction, and Success is for Everyone If you are nearing your 50s, 60s, or 70s it is time to defend yourself with techniques, and knowledge to gain or maintain employment. Being able to generate income for your remaining years is comprehensively taught in this book, simply read the book and follow the steps to develop your plan of action. As the title states, Why is it hard to find a job after 50. In this book we outlined encumbrances that prevent employment after 50 and we discuss specific steps needed to solve this problem. We illustrate ways to utilize your current experiences and knowledge to generate income. Why not utilize your skills and knowledge that you have acquired over the years to guarantee income for life. Additional information can be obtained from our website: www.donwicker.com Testimonials: Dr. Wicker is a professional with ability to write about real-world ideas and concepts to solve problems. He has developed an excellent tool to help people. He is a true asset to his profession. Dr. Brandt, Department Head Brazosport College Dr. Wicker has created another special book to help individuals gain employment and generate income for their entire lives. His book will assist people in discovering what they can do to improve their work life. His book is a life saver for people 50 years of age and over. Dr. Robert Coverson Author of Gods Super Natural Prescription
Anyone who has ever found herself or himself at odds with a boss, a board, a committee, a pastor, family member - or with any other institutional setting of which she or he my be a part - will find this book full of help and insight and wisdom. Conflicting Agendas is an invaluable guide to sorting out the complexities of individual moral existence in an increasingly complex and complicated world.
We are evolving rapidly. Its a good thing, because we have exhausted this current phase in the unfolding evolution of our consciousness. For a couple of millennia, we have been wholly trapped in separateness. In the last 400 years, we also have been trapped in the mesmerizing material world. It has produced a worldview with a vision of the Cosmos as a dead, empty void, mechanically revolving like clockwork, with only a few bits of life, like ourselves, in it. This worldview has left us in desolation and despair. Now things are shifting. All over the world, a new consciousness is emerging. Spawned in large part by the discoveries of quantum physics, this new awareness is moving us toward a re-ensoulment of the world. We are realizing that the Cosmos is awake and aware, and that livingness and consciousness are elements of Its primordial nature. We are realizing, incrementally, that the unfolding of the Cosmos is a single, seamless, creative event, and that we are the end product of that vast emergence. We are realizing that the story of the Cosmos, from the Big Bang to us, is our story, and that we are the Cosmos in human form. This awareness traces ancient realizations, literally thousands of years old. We are now recapturing Living Divinity, which exists all around us, and of which we are an integral part. It comes not a moment too soon.
A collection of twenty cutting-edge essays on issues raised by biotechnology's increasing impact on humans and nature, The Meaning of Life in the 21st Century provides a forward-looking discussion by a wide array of prominent experts on where today's scientific discoveries are taking humankind. The theme is that there are expanded perspectives for retaining unique meanings of being human in the 21st century. This collection is the result of a 2005 conference organized by the Yoko Civilization Research Institute of Japan. Organized into themes by Dr. Don Hanlon Johnson, these essays present deeply informed, sometimes conflicting views of complex issues, which, in the contemporary world, are inescapably global, including: Science and religion in a pivotal age Science, experience, and values Stem cells, embryos, and the meaning of embodiment Enhancement and transformative practices Religion and ecology: a growing alliance Bringing a diversity of prominent thinkers from several continents to the scientific, sociopolitical, and religious issues at the forefront of contemporary challenges, this collection makes clear that the world is now a community which faces these issues together. This serious, thoughtful book, rich in dialogue, provides hope for new perspectives for developing a positive, sustainable future.
The message of the Bible is basically a call to freedom, an idea supported by numerous scriptures. Freedom is where God desires us. Although He calls us to be free to work as kingdom builders, Free to Be also calls us to become even closer to Him. This Christian study explores the possibilities of how we can set ourselves free from long-term bondage with the help of Jesus. Intended both for those ministering to others dealing with past wounds and for those still struggling with the journey toward self-worth and value of self and others. It addresses barriers that may prevent you from reaching for freedom and provides a road map to help you get around those obstacles. God’s call upon our lives is to live in freedom with Him and with our neighbors. There are many steps to this freedom, but God’s Word claims through the atoning sacrifice of His only Son, Jesus our Messiah, that we are free of our sinful nature. And if we have the Son, we are free indeed! Uplifting and personal, this study and testimony encourages you to embrace God’s call to freedom by drawing closer to Him.
The bestselling beginner’s guide to identifying and understanding the nine personality profiles and applying them to your daily life. The leading experts in the field, Don Richard Riso and Russ Hudson have set the standard for determining personality type using the enneagram. Their studies of this ancient symbol and their progress in determining type with increasing accuracy are known, taught, and emulated worldwide. Discovering Your Personality Type is the essential introduction to this system, a psychological framework that can be used practically, in many aspects of daily life. This revised and updated edition features the all-new, scientifically validated Riso-Hudson Type Indicator, and has also been refined and simplified to appeal especially to beginners and anyone interested in unlocking the secrets of personality. The most reliable, most accurate, and most accessible way to identify type, the improved enneagram questionnaire helps identify fundamental character traits, revealing invaluable directions for change and growth. The profile that emerges is useful for a wide variety of purposes: professional development, education, relationships, vocational counseling, and more. Discovering Your Personality Type is the book readers need in order to begin to see the possibilities made available by understanding personality types. More Than 1 Million Riso-Hudson Enneagram Books Sold
Bold new threats put America's elite counterterrorist unit Stony Man on the front lines of a war in which fanatics pursue twisted ideology and spilled blood. As the covert-action arm of the Oval Office, these cybernetic and commando teams work under the radar and in the hot zones to neutralize threats before innocent citizens pay the ultimate price. Rogue organizations within anti-Western nations are banding together to attack their common enemy on a new front. New Dawn Rising is the bad-boys club of the Middle East, Africa and Asia, using money, influence and politics to access global seats of corporate power and cripple the free world from the boardroom. Los Angeles is the target of a violent assault that's about to simultaneously take out, take over...and wreak mass terror.
In the updated second edition of Don Chance’s well-received Essays in Derivatives, the author once again keeps derivatives simple enough for the beginner, but offers enough in-depth information to satisfy even the most experienced investor. This book provides up-to-date and detailed coverage of various financial products related to derivatives and contains completely new chapters covering subjects that include why derivatives are used, forward and futures pricing, operational risk, and best practices.
The authoritative hands-on guide to putting the Six Sigma strategy into practice, written by Mikel Harry, co-founder of the Six Sigma Academy, and Don Linsenmann, the Six Sigma champion who helped to implement Six Sigma across DuPont’s eighteen business divisions. The ideal companion to Mikel Harry and Richard Schroeder’s national bestseller Six Sigma, THE SIX SIGMA FIELDBOOK takes readers inside the nuts and bolts of implementing the Six Sigma breakthrough strategy, showing readers how companies can streamline their operations, improve the quality of their products and services, and dramatically increase their profits. Based on DuPont’s multi-year unrolling of Six Sigma throughout the company’s global business divisions, THE SIX SIGMA FIELDBOOK discusses the opportunities, obstacles, and challenges DuPont faced in making the decision to embrace Six Sigma and attempting to adapt it to DuPont’s unique culture. DuPont Six Sigma champion Don Linsenmann reveals the tools DuPont’s managers needed to introduce and sustain Six Sigma quality at every level of the company, from the corner office of the executive boardroom to the factory level. DuPont used Six Sigma to help reshape their entire business model; as a result, they saved billions of dollars. Using as a framework DuPont’s successful multiyear implementation of Six Sigma across its business divisions, THE SIX SIGMA FIELDBOOK reveals the day-to-day obstacles and challenges managers face in coordinating its efforts to implement and sustain Six Sigma and offers a comprehensive road-map on how companies of all kinds can successfully apply Six Sigma methodology to increase profits and improve quality.
In Healing the Wounds of Childhood and Culture, author Dr. Don St. John offers a new model of wholeness, and he challenges us to embark on an adventure of a lifetime. It awakens us to the multiple effects of personal traumas and of the wounds inflicted by our culture. Blending his personal and clinical experiences, St. John discusses why many have failed to recognize how their potential has been limited. In this guide, he helps you understand the root causes of many of society’s ills: violence, addictions, substance abuse, loneliness, depression, apathy, polarization, and relationship distress. Insightful, Healing the Wounds of Childhood and Culture points the way toward harmony, self-love, and a capacity for deep, emotional intimacy. It provides an understanding of what’s needed to flourish and thrive, especially in relationship to ourselves and our loved ones. It’s what we as individuals and as a culture need to understand to move beyond survival and scarcity and embrace abundance and harmony.
I’ve called my book of poetry, Love’s Ellipsis! The Way to Wisdom! And, for reasons which I hope will become apparent. I’ve found that the Profound in life is often separated from the Ridiculous by only three dots. What a statement three little dots can make!. As you read, be on the lookout for the curious Ellipsis! It’s been used with intentionality! This collection contains a little bit of everything, and a lot of something for everyone. The cover proclaims that it is Poetry to be Shared, and that is my intention. Please feel free to share any or all of it (with attribution, of course) without asking or seeking specific or individual permission from my publisher or me. For example: I’ve written a Poem called Tinker Toys and Fiddlesticks, a tribute to both Spring Fever and my good friends, Jeannie and Brandt Stickel (page 128). If you would like to send that poem to a friend, relative, enemy or otherwise, simply change the names, attribute the poem to me, then just do it. That’s exactly what I did when I changed Stickel to Kellett in the last line of the poem, modified it accordingly, and then sent it to my good friends, Dan, Becky, and their daughter, Jordain, plus their three boys, my “adopted” sons, Kieran, Cael and Jase, my, “My First Family Not Named Claybrook.” I would be remiss if I didn’t mention Cathy Rowbottom, my colleague at the Mendocino Beacon and Fort Bragg Advocate-News. When she retired, I replaced her and we’ve traded puns ever since. She wrote the poem below for me very recently, but didn’t give it a name. She then gave it to me in jest I did the rest; but, I named it, My Replacement! Things like this keep me humble! With friends like Cathy, a man doesn’t need many! A special few will do!
In matters of faith we generally accept what parents, Sunday school teachers, friends or ministers tell us. That was certainly the story of my youth and early years in the ministry. Given the fact that such matters are non-scientific and un-testable by traditional scientific means and that there is a wide range of Christian beliefs, it is perfectly understandable that people are either puzzled or uninterested when trying to make sense of it all. Ghosties & Ghoulies peels away the extraneous ideological debris that encumbers so much Christian thought in order to more clearly reveal the historic God-man Mystery. Undoubtedly some will find a few of their taken-for-granted Christian views challenged. We all need to pull up our theological ideas by the roots from time to time and rethink them. Much of our contemporary Christian beliefs are hand-me-downs from medieval lore and superstition. A Christological thread seeks to tie Ghosties & Ghoulies together. Minimally I hope my thoughts and observations will make one's study of Christianity easier.
For over three hundred years the peoples of the First Nations have tried to live peaceably with the white man. But by the beginning of the new millennium, after many generations have seen their lands, their resources--indeed their very ability to govern themselves--evaporate before their eyes, a new breed of aboriginal decides enough is enough. A well-trained and deadly clandestine warrior group--the Haudenosaunnee Brigade--is launched and proceeds to wreak havoc across the country. The pressure on the government to do something comes to rest on the shoulders of RCMP Chief Superintendent Kevin Mowry and his Counter Terrorist Branch. As events race toward their explosive climax, Mowry is faced with nagging doubts about the loyalty of his good friend, Gerry McNight, who heads up counter terrorist operations at the Canadian Security Intelligence Service and on whom Mowry depends for essential information about his adversary. McNight is half Mohawk.
Designed as sunburn prevention, chemical sunscreen has become an overused, everyday product. The problem is sunscreen chemicals are endocrine disruptors, mutagens, and carcinogens, they block vitamin D production, kill coral reefs, and transform male fish to female. A study of the 500 most popular chemical sunscreen products found that nearly half may actually cause skin cancer, and nearly all--461 out of 500--chemical sunscreen products were actually unsafe to use. None of the chemical sunscreen products prevent skin cancer. In short, the overuse of chemical sunscreen is pandemic and is contributing to many deficiency diseases affecting large populations across many countries. Today the chemical sunscreen industry easily pulls in $5 billion a year. Chemical sunscreen, SPF (Sunburn Prevention Factor), is found in suntan lotion, lip balm, lipstick, facial creams, body lotion, shampoos, and yes, even night creams. To turn an occasional-use product into a daily-use product, cosmeceutical companies fabricated a state of fear known as Sun Scare. You don't have to avoid the sun or sunbeds, just avoid sunburn. SPF Zero proves nature got it right; you need sunshine like you need food, air, and water.
FROM SCIENCE FICTION TO SCIENCE FACTS" is the non-fiction companion study guide to the fantastic science-fiction novel, "Accused By Facet-Eyes". It is a unique teaching/learning approach, which pairs literary entertainment with fascinating life science facts. Academic enrichment for nature-loving readers, middle-, high-school and college students. Intended for mainstream, supplementary and home schooling education. Readers will learn why honeybees are endangered worldwide; their pivotal role in pollination and will better appreciate the essential, mutual interdependence with humankind. Eye-opening life science facts point out important interactions of biology, chemistry and physics with contemporary issues in ecology and human-induced environmental hazards from a global, social perspective. "From Science Fiction To Science Facts" is a great time-saver for busy educators. Over 400 easily accessed references support the science facts; an overview of the science topics shows their relevance to the National Science Education Standards categories; the analytical format and discussion questions encourage critical thought and debates; C.B. Don's original, captivating photographs bring foraging honeybees on garden flowers to life!
I am amazed at the unexpected dynamic that took hold once I decided that I would deploy a methodology that would allow events to be seen in the perspective of the Scriptures’ first listeners. I wanted to get another perspective, but never dreamed I would see things that I would never have seen had I been locked-in to my limited perspective, one that I had learned while growing up in a Christian home...one that I had continued to develop in eight straight years of seminary culminating in three advanced degrees. I will be forever thankful that the Lord led me to experiment with a new method for studying Scripture. I am truly blessed. I hope that you will be too. Cover photo credit: Don Claybrook, Jr. Painting by Don Claybrook, Sr.
Klaus Hauptmann, a young German, is in the US interviewing for a job. While he and a friend are shopping in a convenience store, he is shot by men intent on robbing the store. He is rushed to the hospital, and just as the doctor is pronouncing him dead, he suddenly and unexpectedly revives. However, he can't remember who or where he is. As he searches for his identity, he begins to realize something is wrong. He's a German, but he finds himself thinking in English, and although seeing his parents and hearing about his past life do not jog his memory at all, he does get feelings that he knows people and places in the US he shouldn't know. Eventually, with the help of friends of a man named Greg Miles, who recently died, he comes to realize that he is living with Greg's memories in the body of Klaus. The story follows Greg/Klaus as he tries to live the life of Klaus with only the memories of Greg and to deal with a surprising problem from Klaus's earlier life. And always in the background is the question, "why did this happen?
Let's get real! Many people will never go to therapy. In addition, many people who go to therapy will make little or no progress largely because of the inability of the therapist. It is a monumental task to explore someone's psyche or to reconstruct human psychological functioning. When it comes to psychotherapy, we continue to fool ourselves and waste precious time. We need to tap into our own inner resources and use common sense to improve our lives. Be your own healer! Take responsibility for your life. Strive towards personal improvement. Rely on your own inner strength.You can hange yourself. Dr. Bacchus, in his book, Beyond Psychotherapy, provides 123 life changing ideas that will help you on your journey through life. You have much more ability within you than you realize. You can heal yourself. You can have a great life!
Loss of Being deals with the core illness of modern Western consciousness-separation from Being, the living, unmanifest field of our existence. The separation leaves us empty, alienated, threatened, and in despair, producing the angst and desolation that characterizes the modern Western mind. This book is presented as a personal journey wrapped around a teaching. In 1985, Don Nix entered a time of personal crisis and emotional disintegration, which he defined as burnout. He and his wife moved to California and spent a year at Esalen Institute, then moved to San Francisco and joined a transformational work-school. In that experience, he discovered that burnout was only a symptom of his real problem, loss of Being. The book traces his ten-year experience in the work-school, and includes the teachings that took him back to health. It will appeal to those seeking healing from burnout, those looking for spiritual depth and meaning, and those in despair at modern life. A deep, almost desperate hunger exists in our culture for fresh and grounded spiritual insight. This book speaks directly to that longing.
Impressionistic sketches of a young waiter's reaction to life in the late 1970s - musings on existence, politics, and the restaurant business. Handwritten while high on 'shrooms and naked for all the world to see. An attempt to find meaning in a culture dominated by celebrities and materialism. Seen thru' the prism of the Tibetan Book of the Dead, Tarot Cards, the Bible and the Bistro, the European restaurant at which he worked. Some of the themes; Work is good, Become yourself, Face the Void, Align with the Divine by listening to the Little Voice
Developed by D. Don Welch during his 28 years of teaching ethics and public policy, the rationale behind A Guide to Ethics and Public Policy is to present a comprehensive guide for making policy judgments. Rather than present specific cases that raise moral issues or discuss the role a few concepts play in the moral analysis of policy, this book instead provides a broad framework for the moral evaluation of public policies and policy proposals. This framework is organized around guiding five principles: benefit, effectiveness, fairness, fidelity, and legitimacy. These principles identify the factors that should be taken into account and the issues that should be addressed as citizens address the question of what the United States government should be able to do. Organized by concept, with illustrations and examples frequently interspersed, the book covers both theory and specific issues. A Guide to Ethics and Public Policy outlines a comprehensive ethical framework, provides content to the meaning of the five principles that comprise that framework through the use of illustrations and examples, and offers guidance about how to navigate one’s way through the conflicts and dilemmas that inevitably result from a serious effort to analyze policies.
More than any other textbook, Don and Sandra Hockenbury's Psychology relates the science of psychology to the lives of the wide range of students taking the introductory course. Now Psychology returns in a remarkable new edition that shows just how well-attuned the Hockenburys are to the needs of today's students and instructors.
Rural Ireland in the days of the great famine, Canada and confederation, Controversial life of a cross dresser who was elected to Parliament in 1871, Feminist, Impersonaors, History - Canada.
This reader-friendly book attempts to comprehend all the scattered and diverse understandings of Contemporary Management Thought in a systematic and structured manner into a nutshell. It will enable the reader to take a leap jump to the current frontiers of the turbulent and dynamic business world today. The first chapter comprises an in-depth analysis of the four parameters that govern modern business; Uncertainty, Ambiguity, Paradox and Chaos. Despite the fact that business executives fear and resent to deal with such realities, exponential financial gains can be made within very short periods by exploring the enormous business potential and emerging opportunities associated with them. The second chapter deals with the significance of knowledge in modern management with numerous value additions, supplemented by examples. The third chapter on Paradigms, a buzzword in modern management, encapsulates all the existing concepts with a new philosophical interpretation. Also, it highlights the missed opportunities owing to paradigm shifts and paradigm blindness and the need to redefine the corporate mission from an end-use perspective, rather than from the conventional end-user perspective. The fourth chapter identifies a global process error and summarizes the entire industrial revolution from a strategy evolution and transformation perspective.
This updated book includes all the new features of the iMac operating system and serves as a complete cyberculture and technology resource for beginning Apple users.
The first book to use colorful sports anecdotes as business tools, TeamThink illustrates the importance of skills that athletes take for granted--training, leadership, coordination, and motivation--and provides valuable wisdom on how to make business objectives as clear as any goal line.
Eleven vivacious episodes, enlivened with humorous verses and original hand-drawn illustrations, vividly satirize the interplay between managers and their Research and Development (R&D) staff in a typical high-tech company. The unforgettable Company characters and wickedly barbed lampoons, which highlight serious underlying workplace issues, have brought worldwide acclaim to Management By Vice. Executive consultants have recommended this book for forward-looking global leaders. It is a must-read for business management students, offers case studies for human resources and entertainment for anyone who appreciates meaningful, satirical humor. This hardcover edition is now available as a high-quality trade paperback!
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