Dianne Miethner's Books

Winning at Store Management

Discover How to Hire Quality Staff, Train and Motivate Them Well, Manage Your Time / Hours Effectively and Make Your Store a Success Machine!

By: DMSRetail,Dianne Miethner,Matt Parmaks

Write a review Read reviews Take a Quiz Solve Book Puzzle

Winning at Store Management

Discover How to Hire Quality Staff, Train and Motivate Them Well, Manage Your Time / Hours Effectively and Make Your Store a Success Machine!

By: DMSRetail,Dianne Miethner,Matt Parmaks

This guide will show you how to maximize your success in many of the most important areas of your store management. You’ll learn techniques on hiring the best people, training and motivating them to achieve great results and managing hours in the store to achieve maximum effectiveness. These are very important skills you can bring to a store management role. Your people represent you and your company to customers and prospective customers. Just how well are they doing at that? You want to have confidence that your employees are always doing an incredible job...not just when you are in the store. Hiring the right people is crucial to your success. You absolutely must have people who can help you get the desired results. They have to be able to make a meaningful, quantifiable contribution to the performance of your store. To move up in the organization, Store Manager has to get attention and recognition from top management. Great people will help you to showcase your talents while achieving your objectives. It’s a win-win situation all around.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Publisher

DMSRetail Inc.

ISBN 10

0973914106

ISBN 13

9780973914108

Retailer's Guide to Emotional Hot Buttons

And How to Press Them to Sell More Things to More People More Often

By: DMSRetail,Dianne Miethner,Matt Parmaks

Write a review Read reviews Take a Quiz Solve Book Puzzle

Retailer's Guide to Emotional Hot Buttons

And How to Press Them to Sell More Things to More People More Often

By: DMSRetail,Dianne Miethner,Matt Parmaks

Once you discover the secrets contained in this guide, you'll be able to use them to your advantage to transform prospective buyers into "sold" customers time after time after time. The quality of your product/service is important to your success, but not as important as your ability to become a Doctor of Psychology…SALES Psychology that is. Mastering the techniques…that’s what will really open the financial floodgates... Why? Because, despite everything we know, we are all much more susceptible to persuasion than we think. Question for you… Are you trying to appeal to your prospects hearts or to their minds? If your sales presentations lead with a list of your product's features and/or how great you or your company is, then it’s over before you even get started.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

119

Publisher

DMSRetail Inc.

Published Date

ISBN 10

973914134X

ISBN 13

9789739141345

22 Ways of Highly Successful Retail Managers

A DMSRetail Success Guide to Solve Retail Management Problems

By: DMSRetail,Dianne Miethner,Matt Parmaks

Write a review Read reviews Take a Quiz Solve Book Puzzle

22 Ways of Highly Successful Retail Managers

A DMSRetail Success Guide to Solve Retail Management Problems

By: DMSRetail,Dianne Miethner,Matt Parmaks

Every so often a book comes along that really resonates with you; a book that you read with such intense interest that you don’t want to put it down. These books add value to your life because you actually take away something that can help you; something you suddenly realize that you have been waiting for, even though you didn’t necessarily know that you were waiting for it. But what a difference it makes. All at once you see through what’s been bothering you – even if it was just a little nagging doubt or thought about what you’re doing in your career. Well, 22 Ways of Highly Successful Retail Managers is that book. It’s the book that you will carry around with you for easy reference. It’s the one that will be ‘dog eared’ due to constant use; the one that you will tell others about. You’ll take excerpts out of the book and post them on your bulletin board, or maybe even your bathroom mirror, to help you remember a particular piece that really hits home with you.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

106

Publisher

DMSRetail Inc.

Published Date

ISBN 10

9739141331

ISBN 13

9789739141338

Store Manager Organizer/Planner 2nd Edition

How to Stay on Top of Your Retail Game

By: DMSRetail,Dianne Miethner,Matt Parmaks

Write a review Read reviews Take a Quiz Solve Book Puzzle

Store Manager Organizer/Planner 2nd Edition

How to Stay on Top of Your Retail Game

By: DMSRetail,Dianne Miethner,Matt Parmaks

DMSRetail™ offers this unique organizer for Store Managers. The DMSRetailer™ is the only organizer you will ever need. Most organizers assume that Store Managers do not schedule any, or very few, meetings, tasks or events for evenings and weekends. What’s with that? The Retail Manager absolutely needs an organizer that accommodates their work schedule…an organizer that works when they do. DMSRetail recognizes Store Managers as professional career people who need an organizer - planner that works to assist them in their professional lives. The DMSRetailer™ includes sections that correspond to actual activities that take place in a retail store and other sections that allow you to customize in an organized fashion. All of these sections are invaluable as reminders and become an integral part of the Store Manager’s planning process.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

115

Publisher

DMSRetail Inc.

Published Date

ISBN 10

9739141315

ISBN 13

9789739141314

Retail Math-Made Simple 5th Edition

For a full understanding of what is going on in your retail business, you need retail math knowledge.

By: DMSRetail,Matt Parmaks,Dianne Miethner

Write a review Read reviews Take a Quiz Solve Book Puzzle

Retail Math-Made Simple 5th Edition

For a full understanding of what is going on in your retail business, you need retail math knowledge.

By: DMSRetail,Matt Parmaks,Dianne Miethner

This book will give you all of the information you need to start using retail math with confidence. You will understand how to make the calculations and what to do with the answers you get. There is a lot more content like Open-to-Buy, Sell-Through and Web Analytics as well as Big Data considerations are included with this 5th Edition. Table of Contents: 1. Introduction .....................................................................3 2. Glossary of Terms Used in Retail Math Made Simple ..5 3. Key Performance Indicators .........................................12 4. Commonly Used Formulas ............................................24 5. Open to Buy (Definitions, Formulas) .............................45 6. Sell Thru ..........................................................................48 7. Typical Profit/Loss Statement (Operating Statement) .50 8. Test Your Knowledge (Retail Math Quiz) and Answers 54 9. Retail Math Presentation & Presentation Notes ...........63 10. Website Metrics & Measurements ............................174 11. Utilization of Big Data and Analytics in Retail............187

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

205

Publisher

DMSRetail Inc.

Published Date

ISBN 10

0973914114

ISBN 13

9780973914115

Retail Customer Service Fundamentals 2nd Edition

How to Be a Customer Service Champion

By: DMSRetail,Dianne Miethner,John Callaghan,Matt Parmaks

Write a review Read reviews Take a Quiz Solve Book Puzzle

Retail Customer Service Fundamentals 2nd Edition

How to Be a Customer Service Champion

By: DMSRetail,Dianne Miethner,John Callaghan,Matt Parmaks

Here is what you'll discover: Two perfect statements to make to a prospective employer which will win you the job hands down. Or, if you already have the job, these statements will make it obvious to anyone that you ‘get it’ with regard to customer service and you’ll move up fast. Page 7. The 3 really simple and common things you have to be really, really good at to make sure you stand out from the crowd. Page 30. The one simple move you can learn to make which ensures you will never fail to greet your customer – no matter what you are doing. Page 11. How to start building instant rapport with your customers in a comfortable, non-threatening way. Page 14. 7 things that you cannot say or do if you expect customers to respond favorably to you. Page 34. 7 rules of proper conduct to make sure you not only keep your job, but set a shining example for those around you. Page 29. 5 ways to spot team shoplifting in action. Page 27. How to be a customer service fanatic. Page 48. The important connection between customer satisfaction and your work ethic. Page 7. How to use ‘sales talk’ to your best advantage. Page 44. The clear difference between sales orientation and task orientation. Page 43. Avoiding the cookie cutter approach to customers. Page 38. 13 tips on how to make sure you present a great image to your customers. Page 32. 5 things to do when you encounter a suspected shoplifter. Page 27. 3 statements that will help your customer out of an embarrassing situation. Page 21. Tips on how to handle telephone calls like an expert. Page 24. 11 must do’s when it comes to store maintenance standards. Page 26. The 6 steps of the sales process, fully explained. Page 13. Explanations and examples of open ended questions. Page 14. 4 examples of closing statements. Page 17. When to stop trying to overcome the customers’ objections, and why. Page 16. The 7 basics of a positive shopping experience. Page 9. 10 ways that you can personally impact the positive shopping experience. Page 10. 2 amazing facts about customer complaints. Page 22. Learn the golden rule of Customer Service and when it does not apply. Page 7. Success tip for learning the basics of the sales process in a comfortable, no anxiety way. Page 17. 6 ways to become an expert in handling multiple customers at the same time. Page 19. The 3 main ways to show customers that you value their time. Page 20. 2 things that must be done, at the check-out, to ensure that you leave a great lasting impression. Page 22. Learn how to know the difference between shoppers who are customers and shoppers who are not. Page 8 And so much more...

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Publisher

DMSRetail Inc.

Published Date

ISBN 10

0973914122

ISBN 13

9780973914122

I Succeed Retail Employee Evaluation System

How to Turn Boring Review Sessions into Dynamic and Motivating Performance Evaluations

By: DMSRetail,Dianne Miethner,Matt Parmaks

Write a review Read reviews Take a Quiz Solve Book Puzzle

I Succeed Retail Employee Evaluation System

How to Turn Boring Review Sessions into Dynamic and Motivating Performance Evaluations

By: DMSRetail,Dianne Miethner,Matt Parmaks

With this system you will be able to: Identify employee issues Set a truly motivational program in motion Understand how recognition of employees’ strengths can benefit your business Confirm that your current organization is still working for you Create a platform for new action plan initiatives Evaluate your employees’ progress in a consistent and timely manner Establish truly meaningful succession and training plans Develop a foundation for on-going dialogue with your employees You’ll be amazed how easily this evaluation system can provide you with all of the above. " I Succeed™ " is the only tool you will ever need to evaluate your retail employees. It’s a comprehensive evaluation tool that walks you through all of the steps necessary to determine how your employees are really doing. This methodology is definitely a unique and superior evaluation process and, unlike standard review process, it does not require a large time commitment on the part of the appraiser or the employee yet it produces drastically new understanding and achievement levels.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Publisher

DMSRetail Inc.

Published Date

ISBN 10

9739141323

ISBN 13

9789739141321

Book's by Dianne Miethner

Winning at Store Management

Winning at Store Management

Retailer's Guide to Emotional Hot Buttons

Retailer's Guide to Emotional Hot Buttons

22 Ways of Highly Successful Retail Managers

22 Ways of Highly Successful Retail Managers

Store Manager Organizer/Planner 2nd Edition

Store Manager Organizer/Planner 2nd Edition

Retail Math-Made Simple 5th Edition

Retail Math-Made Simple 5th Edition

Retail Customer Service Fundamentals 2nd Edition

Retail Customer Service Fundamentals 2nd Edition

I Succeed Retail Employee Evaluation System

I Succeed Retail Employee Evaluation System

Username

Password

Username

Password

Password again

Birthday

Email