The world is experiencing a leadership crisis. The Essence of Leadership addresses this concern by empowering self-differentiated leadership. The authors draw on family systems thinking, foundational to family therapy, psychodynamic theory, a recognized lens on human nature, and proven process management tools. The core message explored over seven chapters is that a leader’s management of their own anxiety and the anxiety in a system has direct implications for their effectiveness in bringing change. The authors believe that leadership is mastering emotional and relational processes seeking to bring change according to clearly defined goals and ethical principles. As such, leadership is poorly defined as a cognitive-rational, economic, charismatic, democratic, data-based, or expert-driven "How to ..." skill. Rather, anxiety’s flow and management greatly determine the likelihood of systemic transformation. After reading this book, leaders will be empowered with a growing understanding of the role anxiety plays in systemic change even as they are equipped to lead with less anxiety. Though the theory and practices in the book are applicable to all leaders, leadership is illustrated through numerous case studies from their extensive experience empowering leaders in both the for profit and nonprofit sectors. Callouts throughout the book, along with questions for reflection, invite the reader into deeper contemplation.
Our built environments can affect us in many subtle ways. Simply sensing fresh air and natural light or seeing greenery and open space can uplift our mood and improve our wellbeing. But these healthy environments are increasingly difficult to achieve in practice. The vital collaboration between the many people involved in designing and producing buildings is often not achieved. Then there is the pressing need to reduce waste and pollution. Managing these demands is a challenge, especially in a traditional climate of short-term thinking. Designing Buildings for People explores how we can learn from buildings of the past, vernacular architecture and the natural world around us, while still harnessing the opportunities presented by technology, to think creatively, work collaboratively and exercise a transdisciplinary approach. The book features over 200 images, exhibiting the acclaimed work of internationally recognized and research-led designers from the fields of architecture, engineering and management. It is a prime reference work for professionals and students who want to build the sustainable buildings of the future.
Medical Pharmacology & Therapeutics provides all the information medical and healthcare students need throughout their degree programme and beyond, including for professional qualifications such as the PSA. This all-round textbook covers basic pharmacology through to drug prescribing in clinical contexts, covering the pathogenic mechanisms of disease; drug actions, side effects, and the therapeutic principles of drug use. It takes a helpful systems-based approach that orders information according to body systems and disease areas, rather than by drug class. Now in its sixth edition, the book has been fully updated to include latest scientific understanding of drug action and administration and current best practice in prescribing medications, informed by the latest national guidelines. - A clinical focus throughout – suitable for medical, nursing and other healthcare students throughout their training - Thorough update of clinically-relevant medicines to ensure best practice - Information aligned with the British National Formulary (BNF), NICE guidelines and relevant professional benchmarks - Comprehensive drug compendia allow all drugs to be identified and placed within their respective classes - Extensive self-assessment questions to support learning and revision - New to this edition Expanded discussion of the pathophysiology and management of shock - Revised discussion of the management of chronic pain - Consideration of treatment of Covid-19 - Expanded discussion of the pathophysiology and management of shock - Revised discussion of the management of chronic pain - Consideration of treatment of Covid-19
Musicians rapping in kriolu--a hybrid of Portuguese and West African languages spoken in Cape Verde--have recently emerged from Lisbon's periphery. They popularize the struggles with identity and belonging among young people in a Cape Verdean immigrant community that shares not only the kriolu language but its culture and history. Drawing on fieldwork and archival research in Portugal and Cape Verde, Derek Pardue introduces Lisbon's kriolu rap scene and its role in challenging metropolitan Portuguese identities. Pardue demonstrates that Cape Verde, while relatively small within the Portuguese diaspora, offers valuable lessons about the politics of experience and social agency within a postcolonial context that remains poorly understood. As he argues, knowing more about both Cape Verdeans and the Portuguese invites clearer assessments of the relationship between the experience and policies of migration. That in turn allows us to better gauge citizenship as a balance of individual achievement and cultural ascription. Deftly shifting from domestic to public spaces and from social media to ethnographic theory, Pardue describes an overlooked phenomenon transforming Portugal, one sure to have parallels in former colonial powers across twenty-first-century Europe.
Copublished with History Colorado Colorado Day by Day is an engaging, this-day-in-history approach to the key figures and forces that have shaped Colorado from ancient times to the present. Historian Derek R. Everett presents a vignette for each day of the calendar year, exploring Colorado’s many facets through distilled tales of people, places, events, and trends. Entries incorporate tales from each of the state’s sixty-four counties and feature both well-known and obscure cultural moments, including events in Native American, African American, Asian American, Hispano, and women’s history. Allowing the reader to explore the state’s heritage as individual threads or as part of the greater tapestry, Colorado Day by Day recovers much lost history and will be an entertaining and useful source of lore for anyone who enjoys or is curious about Colorado history.
Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive overview of how these data may be related to critical business outcomes. Perhaps more importantly, researchers with mature customer satisfaction systems may use the techniques described in this book to maximize the value of their existing programs. While no technique or methodology can guarantee a strong link between customer satisfaction and key business outcomes, this book can ensure that appropriate scales, variables, and assumptions are used.
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