The health-care system in the United States is by far the most expensive in the world, yet its outcomes are decidedly mediocre in comparison to those of other countries. Poor communication between doctors and patients, Dennis Rosen argues, is at the heart of this disparity, a pervasive problem that damages not only the well-being of the patient but also the integrity of the health-care system and society as a whole. Drawing upon research in biomedicine, sociology, and anthropology and integrating personal stories from his medical practice in three different countries (and as a patient), Rosen shows how important good communication between physicians and patients is to the provision of high-qualityÑand less-expensiveÑcare. Without it, treatment adherence and preventive services decline, and the rates of medical complications, hospital readmissions, and unnecessary testing and procedures rise. Rosen illustrates the consequences of these problems from both the caregiver and patient perspectives and explores the socioeconomic and cultural factors that cause important information to be literally lost in translation. He concludes with a prescriptive chapter for patients and physicians aimed at building the cultural competencies and communications skills necessary for higher-quality, less-expensive care, making medicine more satisfying for all involved.
Since I was a kid, I had always prided myself on my discipline in the things that really mattered-in the weight room, on the court (forget the refs), defense, rebounding, in how I play the game. Off court was my business; but suddenly things had changed.After the motorcycle accident, my agent, Darren Prince, was so worried about my partying that he called in the cavalry, my former bodyguard, Wendell "Big Will" Williams-a six-foot-four-inch, 400-pound black man to whom people, including Dennis Rodman, tend to listen. Wendell was coming out of bodyguard retirement to make sure I did what I was supposed to do when I was supposed to do it. He started out strong at the Radio Music Awards in Las Vegas. It was exactly a week after the Treasures motorcycle crash. Despite my usual protests-"I don't want to do this. This is bullshit. It's not gonna help my career"-that afternoon Wendell managed to get me, sober no less, to this series of round-robin interviews with every radio station in America. This went on for hours before the actual awards show that night, and Wendell wouldn't let me drink. Afterwards, it was like I'd just run a marathon, and I went out by the pool to relax with a cool one while he went upstairs to shower. When Wendell got back down, I was wasted. This was all new to him. In the three years since he'd worked with me, I'd started spending much more time with my friend, Herr Jdgermeister, and this was his first time to see Dennis Rodman, Daytime Drunk.Darren was on my ass. Wendell was on my ass. My best friend, Thaer, was on my ass. Even my wife, Michelle, was on my ass. Anyway, after the motorcycle accident and my skid-row-drunk performance at the Radio Music Awards, ESPN satdown Michelle for an interview. "I'm done. I'm ready for a divorce," she told the interviewer. This from a woman who has "Mrs. Rodman" tattooed just above her butt in letters about an inch high.By the end of October 20
How many more Americans would you have killed if you hadn't fought in combat?" the President asked Rosen. " Every leader from every civilization since time began uses god, guns, and gut philosophies to recruit their best and their worst without prejudice." Wondering about murder as a device to survive? Dennis J. Stevens, a celebrated criminologist's new book, traces Rosen through Chicago's gang streets to black power brokers and corporate America to the Oval Office. Rosen learns the art of warfare through Vietnam to Chicago's Democratic National Convention where cop violence cures-all. Killing is a way up and out of genetic grief for some of us. Know who's standing next to you? A clear and present danger emerges from this book about murder, love, and betrayal, despite America's love of predators. With the 2016 election of a shoot-first President, predators will freely roam American streets groping whomever won't fight back.
The author explains how to bring customers back to the business and improve the bottom line. Emphasis is placed on finding highly valued, low-cost-to-implement actions that create an emotional tie with customers and give a competitive advantage in customer service. Topics covered include the importance of going beyond the basics of performance, customer perceptions, managing customer expectations, motivating employees and complaint handling.
A su padre lo timaron. Siempre quiso tener un pedazo del Oeste, un jardín privado, un lugar donde poder echar a volar la imaginación y descansar al final del día. Acabó fiándose de una inmobiliaria que prometía el paraíso. Tras una cena en un Holiday Inn, un agente sin escrúpulos le endilgó un terreno de una hectárea en River Ranch Acres, Florida. En el folleto aparecían parejas montadas a caballo y riendo alrededor de fogatas y carromatos, águilas calvas y puestas de sol de una belleza inigualable. La casa piloto tenía el aire rústico de los westerns que tanto le gustaban: vigas a la vista, animales disecados, espuelas, hierros de marcar, bridas e insignias de sheriff incrustadas en ámbar. Todo mentira. Lo que al final compró, como muchos otros incautos, fue un terreno baldío infestado de serpientes y cerdos salvajes, dejado de la mano de Dios. Y, para más inri, ocupado ilegalmente por los socios de un siniestro Club de Caza, unos zombis antigubernamentales armados hasta los dientes que se comunican con radios de banda ciudadana y dejan tripas de jabalí colgadas de las vallas y cajas de mierda humana para ahuyentar a los propietarios. Esa fue la herencia que recibió Dennis Covington. Y ese fue el pequeño trozo de Sueño Americano que, a la muerte de su padre, como en una versión quijotesca de Duelo de titanes, se dispuso a reclamar. «Era estadounidense de nacimiento y de Alabama por la gracia de Dios, y no iba a dejar que un puñado de patanes de Florida me avasallara o me intimidara.»
How many more Americans would you have killed if you hadn't fought in combat?" the President asked Rosen. " Every leader from every civilization since time began uses god, guns, and gut philosophies to recruit their best and their worst without prejudice." Wondering about murder as a device to survive? Dennis J. Stevens, a celebrated criminologist's new book, traces Rosen through Chicago's gang streets to black power brokers and corporate America to the Oval Office. Rosen learns the art of warfare through Vietnam to Chicago's Democratic National Convention where cop violence cures-all. Killing is a way up and out of genetic grief for some of us. Know who's standing next to you? A clear and present danger emerges from this book about murder, love, and betrayal, despite America's love of predators. With the 2016 election of a shoot-first President, predators will freely roam American streets groping whomever won't fight back.
In May, 1539, a young, German mathematician named Georg Joachim Rheticus traveled hundreds of miles across Europe in the hopes of meeting and spending a few days with the legendary astronomer, Nicolas Copernicus, in Frombork, Poland. Two and a half years later, Rheticus was still there, fascinated by what he was discovering, but largely engaged in trying to convince Copernicus to publish his masterwork-De revolutionibus (On the Revolutions of the Heavens), the first book to posit that the sun was the center of the universe. That he was finally able to do so just as Copernicus was dying became a turning point for science and civilization. That he then went on to a legendary career of his own-he founded the field of trigonometry, for example-will be one of the many surprises in this eye-opening book, which will restore Rheticus to his rightful place in the history of science.
Clair Bee (1896-1983) was a hugely successful basketball coach at Rider College and Long Island University with a 412 and 87 record before his career was derailed in 1951 by a point-shaving scandal. In the trial that sent his star player, Sherman White, to prison, the judge excoriated Bee for creating a morally lax culture that contributed to his players' involvement with gambling. To a certain extent, Bee agreed with the judge's scolding, concluding that coaches, himself included, had become so driven to succeed on the court that they had lost sight of the educational role sports should play. His coaching career effectively over, Bee launched an effort to reform the ills he saw in college sports, and he did so in the pages of the Chip Hilton novels for young readers. He began the series in 1948, but it was the post-scandal books that he used as teaching tools. The books mirrored some of the events of the gambling scandal and were Bee's attempt to reform the problems plaguing college sports. He used his fiction to posit a better sports world that he hoped his young readers would construct and inhabit. The Chip Hilton books were extremely popular and have become a classic series, with over two million copies sold to date. Hoop Crazy is the fascinating story of Clair Bee and his star character Chip Hilton and the ways in which their lives, real and fictional, were intertwined.
This book offers the most up-to-date examination of campaigns and elections, along with the threats to democracy coming from the 2020 presidential election, the Big Lie, and more recent attempts to stifle democratic involvement. Frequent and fair elections, open to all, are fundamental elements of a democracy. The United States, through its local, state, and national con-tests holds more elections, more often, than any other democracy in the world. But in recent years, there have been troubling signs that our system of campaigns and elections has become much more fragile than we had previously thought. Campaigns have changed profoundly: social media and viral messaging compete with traditional media, Supreme Court decisions on campaign finance law now encourage mega-donors and have given the green light to all-out partisan gerrymandering. Voters are more polarized, and thanks mostly to Donald Trump, the whole legitimacy of elections is called into question. Further, we have faced the threat of foreign influence in our national elections. This book addresses fundamental questions about who votes in American elections, how legislative districts are drawn up, the empty charges of voter fraud, the pros and cons of reforming the Electoral College, the impact of dark money on campaigns, and the role of political consultants. This is not simply a book on how campaigns are run, but why campaigns and elections are integral components of American democracy and how those fundamental elements are vulnerable to abuse"--
Weaving theory and practice, this comprehensive textbook has been thoroughly revised to feature a wealth of new case studies, revised material and content, and an updated website for extra learning support.
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