Incorporated in 1785, Shapleigh and Acton once comprised a single town covering approximately 32,000 acres. Due to the several large lakes at its center, the land was divided into east and west parishes. After much controversy and disagreement, the west parish was incorporated as the Town of Acton in 1830. With its abundant timber, fertile farmland, and extensive bodies of water, the area grew quickly and prospered. Today many local farmers work the same land and live in the same homes as their forefathers. Each summer, countless families throughout New England migrate to the numerous lakes that lie within the Shapleigh and Acton area, and motorists enjoy the the area's rolling hills, stone walls, picturesque mountains, and sparkling lake views. Nestled between the rocky Maine coastline and the White Mountains of New Hampshire, Shapleigh and Acton are charming, historic towns that capture the spirit of Maine and "The Way Life Should Be.
This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Topics in People Management include: *Organizational structure *Staffing *Hiring and retention *Turnover *Training *Performance objectives *Monitoring and coaching *Motivation and culture *Career development *Legal and regulatory issues
ICMI Press (International Customer Management Institute)
Published Date
ISBN 10
0970950748
ISBN 13
9780970950741
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