The definitive account of one of the greatest Special Forces missions ever, the Raid of Entebbe, by acclaimed military historian Saul David. On June 27, 1976, an Air France flight from Tel Aviv to Paris was hijacked by a group of Arab and German terrorists who demanded the release of 53 terrorists. The plane was forced to divert to Entebbe, in Uganda -- ruled by the murderous despot Idi Amin, who had no interest in intervening. Days later, Israeli commandos disguised as Ugandan soldiers assaulted the airport terminal, killed all the terrorists, and rescued all the hostages but three who were killed in the crossfire. The assault force suffered just one fatality: its commander, Yoni Netanyahu (brother of Israel's Prime Minister.) Three of the country's greatest leaders -- Ehud Barak, Shimon Peres and Yitzhak Rabin -- planned and pulled off one of the most astonishing military operations in history.
Rethinking Rural Studies presents an explicitly trans-disciplinary perspective on rural social science. David L. Brown and Mark Shucksmith identify emerging issues and research avenues on the topic, highlighting opportunities for rural studies to contribute towards greater collective wellbeing.
This student edition features over 50 new or completely revised tables, most of which are in the areas of fluid properties and properties of solids. The book also features extensive references to other compilations and databases that contain additional information.
Canada's House of Commons has come under considerable attack in recent years. Many critics have contended that the House has been unresponsive to public opinion, and that its party leaders have too much control, while leaving individual MPs essentially powerless. The House has also faced challenges by the courts since the introduction of the Charter, a powerful bureaucracy equipped with specialized knowledge, and new telecommunications systems that are redefining the transfer of information. Through an examination of academic, judicial, political, and legal commentary, The People's House of Commons explores the role of the House as a public institution. While addressing much of the criticism that has been levelled at the House, David E. Smith considers the competing political models and inherent tensions and their affect on public understanding. Smith maintains that court decisions are transforming the political system from one dominated by parties to one that promotes individual participation. He argues that reforms such as fixed election dates or stronger parliamentary committees have constitutional significance since their implementation would alter the practice of responsible government, which for more than a century has been a party government. A definitive work by one of Canada's foremost experts in the field of political science, The People's House of Commons explores the ramifications of many of the changes currently being proposed to Canada's political system, with particular reference to their affect on prerogative power, parliamentary privilege, party discipline, bicameralism, and the role of the opposition.
Thinking Government: Public Administration and Politics in Canada, fourth edition, is a comprehensive introduction to public administration and public sector management. This book places Canadian government and public administration within its political context and covers such important topics as the institutions of the federal government, financial and human resources management, and accountability and responsibility. Fully updated throughout, Thinking Government, fourth edition, is perfect for Canadian public administration courses."--
This comprehensive and much-needed resource helps health care ethicists to meet the demand of challenges such as managed care, medical technology, and patient activism. Through a review of core principles and a rich selection of cases, practitioners and students will learn to apply ethics in the day-to-day administration of health care organizations. The authors are from the Park Ridge Center, the nationally acclaimed consulting and research firm.
Originally published in 1989, the primary aim of this text was to provide a guide to the interview assessment of a wide range of common adult psychological problems. Emphasis is placed on the kinds of problems that were frequently encountered in outpatient centres at the time. The authors provide a general introduction to the nature and causes of each of the selected problems, with a focus on the kind of background knowledge that may be useful in the planning of initial interviews and the selection of appropriate interventions. Detailed examples are provided of the questions that may help elicit information on the history, severity, and causes of the problems for individual clients, and there is also a brief discussion of selected formal assessment instruments for each problem area. A major aim of the text is to teach basic principles of problem identification, behavioural analysis and a structured approach to assessment.
What is the future of the monarchy in Canada? A strong republican movement in Canada stresses that the monarchy is archaic and anti-democratic, an embarrassing vestige of our colonial past. An equally vibrant monarchist movement, however, defends its loyalty to royalty, asserting that the Queen is a living link to a political and constitutional tradition dating back over a thousand years. But is the monarchy worth keeping? Battle Royal answers this question and many more: What does the Queen really do? What are the powers of the governor general? Has the Crown strengthened or weakened Canadian democracy? If we abolish the monarchy, what do we replace it with? And will we have to re-open the constitution? Charles will soon become King of Canada, but a Canada highly ambivalent to his reign. This presents the representatives of the Crown with the opportunity to build a better monarchy in both Britain and Canada, one relevant to the twenty-first century.
Canada's Deep Crown looks at the role of the Sovereign from the perspective of political science, history, and law to assess its role and influence in respect to how Canadians govern themselves.
This book examines the division of labour between nurses and other health professions and occupations. It connects classic sociological concerns with practical problems affecting the contemporary NHS, such as: skill-mix in hospitals; the emergence of new roles; the shifting boundaries between medicine and nursing; and the barriers to change that exist. The book contains a series of case studies illustrating tensions, conflict and accommodation observable when occupations, or sub-groups within occupations, negotiate new working relationships.
David A. Good's The Politics of Public Money examines the extent to which the Canadian federal budgetary process is shifting from one based on a bilateral relationship between departmental spenders and central guardians to one based on a more complex, multilateral relationship involving a variety of players.
Many geologists have an equivocal attitude to fluid movements within the crust and the associated changes in the chemical and physical properties of crustal rocks. The controversies earlier this centuary between the "soaks" and the "pontiffs" memorably summarised by H. H. Read (1957) in The Granite Controversy have largely been resolved. Few would now advocate the formation of large granitic bodies by in situ transformation of pre-existing crust as the result of the passage of ichors without the formation of a granitic melt. To many geochemists fluid transport and metasomatism have become slightly suspect processes which at the most locally disturb the primary geochemical and isotopic signatures. While there is common agreement that there are marked differences in the composition of the lower and upper crust, the role of fluid movement as one of the controls of this differentiation is often neglected in favour of suggested primary differences in the composition of igneous rocks emplaced at different depths. Selective fluid transport however provides many geologists with their livelyhood. Without the secondary concentration of commercially important elements by fluids within the crust the mining industry, geological science and human activities based on their products would be very different.
War has evolved, and so have Canada’s security needs. A key asset in any military is high-quality personnel. However, the Canadian Armed Forces ability to attract quality personnel hinges on the success of Veteran Affairs Canada’s ability to care for service men and women, and their families. The essays in this book identify failures within the Government of Canada and Veterans Affairs Canada to address the needs of veterans, especially the wounded and their families. The Government of Canada advertises benefits and services that veterans are supposed to receive, but institutional bias and indifference prevent them from accessing these much-needed resources. In addition to outlining various problems within the current system, this book offers numerous solutions to help policymakers, veterans, and others work together to rectify this situation, enabling Canada to continue to meet its military needs and obligations both at home and abroad.
The success of Brazil in the large-scale production and use of fuel ethanol has been widely discussed and analyzed by other countries interested in adopting policies designed to encourage the use of biofuels. Within this context, certain questions arise: Could the Brazilian experience be replicated in other countries? What were the conditions that enabled the creation of the Brazilian Proálcool (National Ethanol Program and what lessons can be learned? To examine these issues, it is important to understand the functioning of the key, interconnected markets (those for sugarcane, sugar and ethanol), which, from their inception, were the objects of extensive government intervention until 1999. Two main conditions enabled the creation of Proálcool: robust production of sugarcane and sugar (tightly regulated by the government, which applied the numerous regulations then in place); and the military regime that was in place at the time, whose decision-making and enforcement powers were quite broad, facilitating the carrying out of the necessary actions, as well as making it easier to coordinate the activities of the various stakeholders and sectors involved. This book increases understanding of the functioning of the sugarcane supply chain in Brazil, not only during the phase of government intervention but also in recent years (in the free-market environment). The lessons, positive and negative, gleaned from the Brazilian experience can contribute to reflection on and the development of alternative modalities of biofuel production in other countries, making the book of interest to scholars and policy-makers concerned with biofuel and renewable resources as well as economic development.
This adaptation of the JPS translation of the Torah (1962) will appeal to readers who are interested in a historically based picture of social gender roles in the Bible as well as those who have become accustomed to gender-sensitive English in other aspects of their lives. Many contemporary Bible scholars contend that the Bible's original audience understood that the references to God as male simply reflected gendered social roles at the time. However, evidence for this implicit assumption is ambiguous. Accordingly, in preparing this new edition, the editors sought language that was more sensitive to gender nuances, to reflect more accurately the perceptions of the original Bible readers. In places where the ancient audience probably would not have construed gender as pertinent to the text's plain sense, the editors changed words into gender-neutral terms; where gender was probably understood to be at stake, they left the text as originally translated, or even introduced gendered language where none existed before. They made these changes regardless of whether words referred to God, angels, or human beings. For example, the phrase originally translated in the 1962 JPS Torah as "every man as he pleases" has been rendered here "each of us as we please" (Deut. 12:8). Similarly, "man and beast" now reads "human and beast" (Exod. 8:14), since the Hebrew word adam is meant to refer to all human beings, not only to males. Conversely, the phrase "the persons enrolled" has been changed to "the men enrolled" (Num. 26:7), to reflect the fact that only men were counted in census-taking at this time. In most cases, references to God are rendered in gender neutral language. A special case in point: the unpro-nounceable four-letter name for the Divine, the Tetragammaton, is written in unvocalized Hebrew, conveying to the reader that the Name is something totally "other"-- beyond our speech and understanding. Readers can choose to substitute for this unpronounceable Name any of the numerous divine names offered by Jewish tradition, as generations have before our time. In some instances, however, male imagery depicting God is preserved because it reflects ancient society's view of gender roles. David Stein's preface provides an explanation of the methodology used, and a table delineates typical ways that God language is handled, with sample verses. Occasional notes applied to the Bible text explain how gender is treated; longer supplementary notes at the end of the volume comment on special topics related to this edition. In preparing this work, the editors undertook a thorough and comprehensive analysis of the Torah's gender ascriptions. The result is a carefully rendered alternative to the traditional JPS translation. The single most innovative aspect of the gender-sensitive translation offered in The Contemporary Torah is its treatment of the Hebrew word 'ish as a term of affiliation more than of gender. Scholars seeking a fuller explanation of that treatment are invited to read David E.S. Stein's articles in the Journal of Hebrew Scriptures (2008) and in Hebrew Studies (2008).
Minerals existed long before any forms of life, playing a key role in the origin and evolution of life; an interaction with biological systems that we are only now beginning to understand. Exploring the traditional strand of mineralogy, which emphasises the important mineral families, the well-established analytical methods (optical microscopy and X-ray diffraction) and the dramatic developments made in techniques over recent decades, David Vaughan also introduces the modern strand of mineralogy, which explores the role minerals play in the plate tectonic cycle and how they interact with the living world. Demonstrating how minerals can be critical for human health and illness by providing essential nutrients and releasing poisons, Vaughan explores the multitude of ways in which minerals have aided our understanding of the world. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.
This text presents foundations of correctional intervention, including overviews of the major systems of therapeutic intervention, diagnosis of mental illness, and correctional assessment and classification. Its detailed descriptions and cross-approach comparisons can help professionals better determine which of several techniques might be especially useful in their particular setting. Includes key concepts and terms as well as discussion questions.
The Willowbrook Wars is a dramatic and illuminating account of the effort to close down a scandal-ridden institution and return its 5,400 handicapped residents to communities in New York. The wars began in 1972 with Geraldo Rivera's televised raid on the Willowbrook State School. They continued for three years in a federal courtroom, with civil libertarian lawyers persuading a conservative and conscience-stricken judge to expand the rights of the disabled, and they culminated in a 1975 consent decree, with the state of New York pledging to accomplish the unprecedented assignment in six years. From 1975 to 1982, David and Sheila Rothman observed this remarkable chapter in American reform of mental disabilities care. Would the state live up to its agreement without "dumping" residents into other nightmarish institutions? Would the lawyers prove as interested in meeting client needs as in securing client rights? Could a tradition-bound bureaucracy create a new network of community services? And finally, would a governor and a legislature tolerate such outside intervention, and if so, for how long? In answering these questions, The Willowbrook Wars takes us behind the scenes to clarify the role of the judiciary, the fate of the underprivileged, and the potential for social justice. In their new afterword, the authors bring the story up to date, describing the results of the closing of the institution in 1987 from the experiences of integrating the former residents into communities to the legal battles between the state of New York and advocates for the mentally handicapped.
David Good's The Politics of Public Management is a 'textbook case' in public administration; it deals with the events and circumstances surrounding the scandal of the grants and contributions audit at Human Resources Development Canada (HRDC). More specifically, Good argues that the HRDC scandal or crisis was the result of a complex series of factors, which transformed a fixable administrative matter into media headlines alleging that the government had lost one billion dollars. The author further contextualizes this scandal by analyzing the dichotomies and contradictions inherent in public administration and supporting the larger premise that certain trade-offs must be made in the administration of any public organization. Good skillfully weaves together into a coherent and comprehensible whole both theoretical (or conceptual) and practical considerations. He draws on current scholarship throughout his analysis and captures for the reader the nuances and complexities of public administration. The first and only extensive critical examination to date of the events surrounding the scandal at HRDC, this text offers an original and groundbreaking contribution to current scholarship on public administration and management in Canada.
Elizabeth Taylor's own story was more dramatic than any part she ever played on the screen. C. David Heymann brings her magnificently to life in this acclaimed biography--updated with a new chapter covering her final years. She was an icon, one of the most watched, photographed, and gossiped-about personalities of our time. Child star, daughter of a controlling stage mother, Oscar-winning actress, seductress and eight-time wife, mother of four children and grandmother of ten, champion of funding for AIDS research, purveyor of perfumes and jewelry, close friend of celebrities and tycoons—Elizabeth Taylor, for almost eight decades, played most completely, beautifully, cunningly, flamboyantly, and scandalously her greatest role of all: herself. The basis of an Emmy Award-nominated miniseries, Liz portrays Taylor’s life and career in fascinating, revealing detail and includes an additional new chapter, bringing her beloved fans up to date on her final years. By way of more than a thousand interviews with stars, directors, producers, designers, friends, family, business associates, and employees and through extensive research among previously disclosed court, business, medical, and studio documents, bestselling author Heymann reminds readers of her very public escapades and unveils her most private moments. Here are the highs and lows of her film career and the intimate circumstances of her marriages to Nicky Hilton, Michael Wilding, Mike Todd, Eddie Fisher, Richard Burton, Senator John Warner, and Larry Fortensky. Here, too, is the truth about Taylor’s father and her friendships with leading men Montgomery Clift, James Dean, and Rock Hudson, as well as with the eccentric Malcolm Forbes and Michael Jackson. From her illnesses, injuries, weight issues, and battles against drug and alcohol, to her sexual exploits, diamond-studded adventures, and tumultuous love affairs, this is the enormously contradictory and glamorous life of Hollywood’s last great star.
In most municipalities across Canada, the top public servant is the chief administrative officer (CAO) or city manager. Compared to elected politicians such as the mayor and the council, the work of a CAO is often overlooked and not well understood. In Leaders in the Shadows, David Siegel brings the CAO into the limelight, examining the leadership qualities of effective municipal managers. Using the examples of five exceptional CAOs who have worked in municipalities of varying sizes across Canada, Siegel identifies the leadership traits, skills, and behaviours which have made them successful. Interweaving the stories of his subjects with insights drawn from leadership theory, Siegel offers an engrossing account of how CAOs must lead “up, down, and out” in order to succeed. Offering well-rounded accounts of the challenges and opportunities faced by public servants at the municipal level, Leaders in the Shadows is a valuable resource for academics and practitioners alike.
The steady expansion of college enrollment rates over the last generation has been heralded as a major step toward reducing chronic economic disparities. But many of the policies that broadened access to higher education—including affirmative action, open admissions, and need-based financial aid—have come under attack in recent years by critics alleging that schools are admitting unqualified students who are unlikely to benefit from a college education. In Passing the Torch, Paul Attewell, David Lavin, Thurston Domina, and Tania Levey follow students admitted under the City University of New York’s “open admissions” policy, tracking its effects on them and their children, to find out whether widening college access can accelerate social mobility across generations. Unlike previous research into the benefits of higher education, Passing the Torch follows the educational achievements of three generations over thirty years. The book focuses on a cohort of women who entered CUNY between 1970 and 1972, when the university began accepting all graduates of New York City high schools and increasing its representation of poor and minority students. The authors survey these women in order to identify how the opportunity to pursue higher education affected not only their long-term educational attainments and family well-being, but also how it affected their children’s educational achievements. Comparing the record of the CUNY alumnae to peers nationwide, the authors find that when women from underprivileged backgrounds go to college, their children are more likely to succeed in school and earn college degrees themselves. Mothers with a college degree are more likely to expect their children to go to college, to have extensive discussions with their children, and to be involved in their children’s schools. All of these parenting behaviors appear to foster higher test scores and college enrollment rates among their children. In addition, college-educated women are more likely to raise their children in stable two-parent households and to earn higher incomes; both factors have been demonstrated to increase children’s educational success. The evidence marshaled in this important book reaffirms the American ideal of upward mobility through education. As the first study to indicate that increasing access to college among today’s disadvantaged students can reduce educational gaps in the next generation, Passing the Torch makes a powerful argument in favor of college for all.
The essence of democracy is the peaceful and legitimate transfer of government. In 1995 in Ontario, the omens for a successful transition weren't promising. Almost no one had expected Mike Harris's Common Sense Revolution to catapult his Progressive Conservatives from third-party obscurity to victory in the June election. The Harris manifesto declared its intention to dismantle almost every policy of the defeated NDP administration of Bob Rae. Weeks of confrontation and confusion seemed inevitable. Yet, as Cameron and White compellingly describe, the transition was a surprising success, involving necessary co-operation between political mortal enemies. Cycling into Saigon has important lessons for everyone involved or interested in this key stage of the electoral process, wherever it takes place.
This work is based on the observation that further major advances in geochemistry, particularly in understanding the rules that govern the ways in which elements come together to form minerals and rocks, will require the application of the theories of quantum mechanics. The book therefore outlines this theoretical background and discusses the models used to describe bonding in geochemical systems. It is the first book to describe and critically review the application of quantum mechanical theories to minerals and geochemical systems. The book consolidates valuable findings from chemistry and materials science as well as mineralogy and geochemistry, and the presentation has relevance to professionals in a wide range of disciplines. Experimental techniques are surveyed, but the emphasis is on applying theoretical tools to various groups of minerals: the oxides, silicates, carbonates, borates, and sulfides. Other topics dealt with in depth include structure, stereochemistry, bond strengths and stabilities of minerals, various physical properties, and the overall geochemical distribution of the elements.
The most important people in government are not the prime minister, premiers, and senior bureaucrats but the people who work in government field offices across the country, providing service to Canadians. The first book to focus exclusively on the role of field-level public servants in Canada, Service in the Field examines the work they do and the relationship between field and head offices.
Canadian Science, Technology, and Innovation Policy presents new critical analysis about related developments in the field such as significantly changed concepts of peer review, merit review, the emergence of big data in the digital age, and the rise of an economy and society dominated by the internet and information. The authors scrutinize the different ways in which federal and provincial policies have impacted both levels of government, including how such policies impact on Canada’s natural resources. They also study key government departments and agencies involved with science, technology, and innovation to show how these organizations function increasingly in networks and partnerships, as Canada seeks to keep up and lead in a highly competitive global system. The book also looks at numerous realms of technology across Canada in universities, business, and government and various efforts to analyze biotechnology, genomics, and the Internet, as well as earlier technologies such as nuclear reactors, and satellite technology. The authors assess whether a science-and-technology-centred innovation economy and society has been established in Canada – one that achieves a balance between commercial and social objectives, including the delivery of public goods and supporting values related to redistribution, fairness, and community and citizen empowerment. Probing the nature of science advice across prime ministerial eras, including recent concerns over the Harper government’s claimed muzzling of scientists in an age of attack politics, Canadian Science, Technology, and Innovation Policy provides essential information for academics and practitioners in business and government in this crucial and complex field.
Regarded by his contemporaries as one of television’s premier comedy creators, Nat Hiken was the driving creative force behind the classic 1950s and 1960s series Sgt. Bilko and the hilarious Car 54, Where Are You? King of the Half Hour, the first biography of Hiken, draws extensively on exclusive first-hand interviews with some of the well-known TV personalities who worked with him, such as Carol Burnett, Fred Gwynne, Alan King, Al Lewis, and Herbert Ross. The book focuses on Hiken’s immense talent and remarkable career, from his early days in radio as Fred Allen’s head writer to his multiple Emmy-winning years as writer-producer-director on television. In addition to re-establishing Hiken's place in broadcast history, biographer, David Everitt places him in the larger story of early New York broadcasting. Hiken’s career paralleled the rise and fall of television’s Golden Age. He embodied the era’s best qualities—craftsmanship, a commitment to excellence and a distinctive, uproariously funny and quirky sense of humor. At the same time, his uncompromising independence prevented him from surviving the changes in the industry that brought the Golden Age to an end in the 1960s. His experiences bring a fresh and until now unknown perspective to the medium’s most extraordinary period.
This book documents how Israel emerged as one of the world's leading centers of high technology over the last three decades and the impact that it has had, or failed to have, on the wider economy and politics. Based on the study of start-up companies, the project attributes the rise of Israel's tech economy to its unique history, political system, and culture, and shows how those same factors have failed it in the quest to diversify its economy to make it more inclusive and equitable. This work will interest economists, political scientists, Israeli studies academics, investors, policy makers, journalists, and business readers.
The standing committees of the House of Commons and Senate make it possible for practically any person or group to access the policy-making process and become a lobbyist. This handy and complete guide coaches prospective witnesses to do it right. Targeted primarily at those who have a stake in advancing a cause "on the hill," this guide reveals the lessons and advice of experienced parliamentarians and those who work behind the doors of Parliament. It is a "how-to" for lobbyists and advisors and "must-read" for students of political science and public administration. This refreshed edition has been updated to reflect key developments in procedure and committee practices in an ever-changing parliamentary environment.
This study of the transformation of the relationship between doctors and patients from the mid-Sixties to the mid-Seventies has acquired the status of a minor classic. In this paperback edition the author has added an afterword on patient autonomy that encompasses some more recent changes in the practice of medicine and the evolving field loosely, but inexactly, characterized as bioethics. He has left intact his portrayal of the earlier, epochal changes that are the subject of the book.
The Geology of Australia provides a vivid and informative account of the evolution of the Australian continent over the last 4400 million years. Starting with the Precambrian rocks that hold clues to the origins of life and the development of an oxygenated atmosphere, it goes on to cover the warm seas, volcanism and episodes of mountain building, which formed the eastern third of the Australian continent. This illuminating history details the breakup of the supercontinents Rodinia and Gondwana, the times of previous glaciations, the development of climates and landscapes in modern Australia, and the creation of the continental shelves and coastlines. Separate chapters cover the origin of the Great Barrier Reef, the basalts in Eastern Australia, and the geology of the Solar System. This second edition features two new chapters, covering the evolution of life on Earth while emphasising the fossil record in Australia, and providing a geological perspective on climate change. From Uluru to the Great Dividing Range, from earthquakes to dinosaurs, from sapphires to the stars The Geology of Australia is a comprehensive exploration of the timeless forces that have shaped this continent.
Our landscape is constantly changing, but before the dramatic effects of erosion and mass movement take place, more subtle forces work on the rocks, minerals and soils around us. Weathering is the initial process which exposes the top few layers of the Earth to the potential for change. This book provides an introduction to the scientific principles behind mechanical, chemical and biological weathering. Starting with a consideration of the chemical and physical properties of rocks and water, the authors proceed to an accessible explanation of the weathering processes themselves, concluding with a review of weathering rates and intensities, and a survey of the effects of weathering on the landscape. Assuming little background knowledge, the authors develop ideas from first principles to provide a straightforward introduction to weathering for students of geography, geology and earth and environmental science.
“An unusually deep and wide-ranging study” by a sociologist who spent years listening to and living among workers at a New Jersey chemical plant (Journal of American Studies). Over a period of six years during the late 1970s, at factory and warehouse, at the tavern across the road, in their homes and union meetings, on fishing trips and social outings, David Halle talked and listened to workers of an automated chemical plant in New Jersey’s industrial heartland—white, male, and mostly Catholic. He has emerged with an unusually comprehensive and convincingly realistic picture of blue-collar life in America during this era. Throughout the book, Halle illustrates his analysis with excerpts of workers’ views on everything from strikes, class consciousness, politics, job security, and toxic chemicals to marriage, betting on horses, God, home-ownership, drinking, adultery, the Super Bowl, and life after death. Halle challenges the stereotypes of the blue-collar mentality and provides a detailed, in-depth portrait of one community of workers at a time when it was relatively affluent and secure. “Absorbing reading.”—Business Week
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