With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
Charles Woolverton emigrated from England sometime before 1693 and settled in New Jersey. He married Mary in about 1697. They had nine children. Descendants and relatives lived mainly in New Jersey, Pennsylvania, New York, Virginia, Ohio, Indiana and Michigan.
Praise for THE SPECIFIC DENSITY OF SCIENTISTS: As an expert in understanding and defining the cult mentality, David Conn manages, through logic and his strong faith, to explain the inability, or the refusal, of many scientists to separate the spiritual self from the scientifically driven self (in other words, "to bifurcate"). This, he boldly says, is their real path to illumination, to Jesus Christ, the only source of Truth, the creator not only of science, but of the entire universe. Mr. Conn bolsters his case by way of an inarguable and mathematically proven truism. --Lillian Carucio, author, Humility, A Lost Virtue and the Search for Truth In his latest book, THE SPECIFIC DENSITY OF SCIENTISTS, Mr. Conn deals with the cult mentality that has invaded the realm of science and scientists. He explains four major concepts that the unbifurcated wing of science has either refused to consider or has fearfully and illogically swept aside. He exposes the weakness of the unbifurcated scientists, their minions, and the growing majority of a general population who, having themselves been infused with unscientific scientism, see to it that their children, their students, their spouses, and their friends, are also steeped in it. This errant scientism is a mentality that people are unaware of, but that flows in and out of them in torrents through public institutions, workplaces, artistic expressions, and social networks until it reaches a remarkable status of being something that Everybody knows and believes! Four major concepts in THE SPECIFIC DENSITY OF SCIENTISTS were introduced in Mr. Conns last book, the Christian science fiction novel, LEDNORFS DILEMMA. One of these concepts, Graths Paradox, is a Terminal Corruption Hypothesis. It is tenuous, at best, as analysts attempt to discern whether the United States has or has not reached the point of no return. In this latest book, Mr. Conn says: If the point of no return has not been reached, the only hope for a healthy realignment lies with Americas intellectual community and its general citizenry coming to understand that scientists and other intellectuals are wrong to think their brains and education give them special advantages in determining whether or not God exists and participates in the lives of His people. The masses, therefore, should no longer be swayed by scientists who have no special authority in these spiritual matters. It is critical that they pursue the one source of Truth with all their hearts, souls and minds. David Conn was for ten years a lead analyst with Chevrons big environmental laboratory and then joined the Department of Defense as a Quality Control Representative, a liaison among several Naval and Air Force bases and the Defense Department, performing surveillance over chemicals and fuels and the occasional fueling of Air Force One. Aside from LEDNORFS DILEMMA, David Conn also co-authored THE CULT THAT DIED (G. P. Putnam's Sons, New York, 1980).
Prove It With Figures" displays some of the tools of the social and statistical sciences that have been applied to the proof of facts in the courtroom and to the study of questions of legal importance. It explains how researchers can extract the most valuable and reliable data that can conveniently be made available, and how these efforts sometimes go awry. In the tradition of Zeisel's "Say It with Figures," a standard in the field of social statistics since 1947, it clarifies, in non-technical language, some of the basic problems common to all efforts to discern cause-and-effect relationships. Designed as a textbook for law students who seek an appreciation of the power and limits of empirical methods, the work also is a useful reference for lawyers, policymakers, and members of the public who would like to improve their critical understanding of the statistics presented to them. The many case histories include analyses of the death penalty, jury selection, employment discrimination, mass torts, and DNA profiling. Hans Zeisel was Professor of Law and Sociology Emeritus at the University of Chicago, where he pioneered the application of social science to the law. Earlier, he had a distinguished career in public opinion and market research. He has written on a wide variety of topics, ranging from research methodology and history to law enforcement, juries, and Sheakespeare. He was elected Fellow of the American Statistical Assoication and the American Association for the Advancement of Science, and in 1980 he was inducted into the Market Research Hall of Fame. David Kaye is Regents Professor at the Arizona State University, where he teaches evidence and related topics. An author of several law textbooks and treatises, his work also has appeared in journals of
Thoreau's journal of 1851 reveals profound ideas and observations in the making, including wonderful writing on the natural history of Concord. For more than seventy years, Penguin has been the leading publisher of classic literature in the English-speaking world. With more than 1,700 titles, Penguin Classics represents a global bookshelf of the best works throughout history and across genres and disciplines. Readers trust the series to provide authoritative texts enhanced by introductions and notes by distinguished scholars and contemporary authors, as well as up-to-date translations by award-winning translators.
Nuclear medicine is the bridge between a particular clinical problern and a relevant test using radionuclides. It began as a minor technical tool used in a few branches of medicine, notably endocrinology and nephrology. However, throughout the world it has now become established as a clinical discipline in its own right, with specific training programmes, special skills and a particular approach to patient management. Although the practising nuclear medicine physician must necessarily learn a great deal of basic science and technology, a sound medical training and a clinical approach to the subject remains of fundamental importance. It is for this reason that we have attempted in this book to approach the subject from a clinical standpoint, including where necessary relevant physiological material. There exist many excellent texts which cover the basic science and technology of nuclear medicine. We have, therefore, severely limited our coverage of these aspects of the subject to matters which we felt tobe essential, particularly those which have been less well covered in other texts- for example, the contents of Chapter 20 on Measurement by Royal and McNeill. Similarly, we have limited details of methodology to skeletal summaries of protocol (Appendix 1) and have included at the end of some chapters descriptions of particular techniques where we and the authors felt that it would be helpful.
Modern Hybrid Electric Vehicles provides vital guidance to help a new generation of engineers master the principles of and further advance hybrid vehicle technology. The authors address purely electric, hybrid electric, plug-in hybrid electric, hybrid hydraulic, fuel cell, and off-road hybrid vehicle systems. They focus on the power and propulsion systems for these vehicles, including issues related to power and energy management. They concentrate on material that is not readily available in other hybrid electric vehicle (HEV) books such as design examples for hybrid vehicles, and cover new developments in the field including electronic CVT, plug-in hybrid, and new power converters and controls. Covers hybrid vs. pure electric, HEV system architecture (including plug-in and hydraulic), off-road and other industrial utility vehicles, non-ground-vehicle applications like ships, locomotives, aircrafts, system reliability, EMC, storage technologies, vehicular power and energy management, diagnostics and prognostics, and electromechanical vibration issues. Contains core fundamentals and principles of modern hybrid vehicles at component level and system level. Provides graduate students and field engineers with a text suitable for classroom teaching or self-study.
This Companion Textbook supplements the ActivEpi CD-ROM, sold separately. The ActivEpi CD-ROM provides a multimedia presentation of concepts, commonly taught in an introductory epidemiology course. ActivEpi mixes a full array of media to motivate, explain, visualize and apply epidemiological concepts. Virtually all of the material on the ActivEpi CD-ROM is included in the Companion Textbook. Because individuals differ in their learning skills, the ActivEpi CD-ROM and the ActivEpi Companion Textbook offer readers different but related options on how to learn epidemiology. The Textbook can be used as a hardcopy reference of the textual materials contained on the CD-ROM, as a resource for the practice exercises, as a general reference, or even a self-contained textbook. ActivEpi includes 15 lessons and over 50 hours of content via more than 250 launchable activities and homework exercises. It can be used in a variety of teaching formats: distance learning, self-paced learning, on-campus courses, and short courses. For the latest additions to ActivEpi, visit David Kleinbaum's website.
In the nearly three years since the publication of the ActivEpi companion text, the authors received several suggestions to produce an abbreviated version that narrows the discussion to the most "essential" principals and methods. A Pocket Guide to Epidemiology contains less than half as many pages as the ActivEpi Companion Text and is a stand-alone introductory text on the basic principals and concepts of epidemiology.
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