New Tools and Best Practices for Driving More Sales and Profits with Salesforce.com From Chatter to the Service Cloud, Salesforce.com now offers unprecedented opportunities to supercharge business performance. But most SFDC customers won't achieve that potential. Salesforce.com(R) Secrets of Success, Second Edition, is the one guide that will help you transform these opportunities into profit. Drawing on his personal experience with more than a hundred deployments, David Taber guides you through every aspect of Salesforce.com planning, implementation, and management. Building on a first edition that earned rave reviews, Taber focuses on the most valuable innovations in Salesforce.com's most recent releases. Reflecting all that's been learned about making Salesforce.com work, Taber offers results-focused best practices for sales, marketing, customer service, finance, legal, IT, and beyond. You'll find indispensable new insights into accelerating user adoption, achieving stronger operational results, and overcoming today's key obstacles to maximizing the value of Salesforce.com. New coverage in this revised edition includes Using the Service Cloud to cut costs, accelerate time to revenue, improve agility, and maximize customer lifetime value Leveraging tablets and smartphones to build your CRM strategy Identifying prospects and delighting customers through Salesforce.com's Social CRM capabilities Promoting more effective internal and external collaboration with Chatter Identifying best practices for going "all Cloud"--and managing the attendant risks Establishing realistic "hard" and "soft" metrics for everything from productivity and profitability to social CRM performance Discovering today's most valuable third-party AppExchange products Together with its companion website (SFDC-secrets.com), this new edition offers updated questionnaires, worksheets, templates, checklists, and other resources for every executive, team member, developer, and stakeholder.
Drive Better Productivity and Increase Saleswith Salesforce.com–Starting Now Discover Real-World Best Practices—Without Paying Expensive Consultants You’re investing in Salesforce.com for one reason: to drive major performance improvements across your entire organization. Salesforce.com® Secrets of Success will help you do just that. Drawing on his experience with dozens of deployments, author David Taber offers expert guidance on every aspect of Salesforce.com deployment, with results-focused best practices for every area of the organization touched by Salesforce.com, including sales, marketing, customer service, finance, legal, and IT. This is information you’d otherwise have to pay a consultant $300/hour to get...information you won’t find in any other book! Taber walks you through developing a comprehensive and effective implementation strategy, followed by tactics and specifics to overcome every challenge you face, including internal politics. Through this book and its companion Web site, www.SFDC-secrets.com, Taber provides questionnaires, step-by-step guides, and extensive resources–all part of the Revenue Overdrive™ system that gives your organization maximum results from Salesforce.com. Achieve higher end-customer satisfaction and dramatic sales productivity gains Use the SFA Maturity Model™ to assess readiness, fill gaps, and gain early, deep user adoption Overcome “people, product, and process” pitfalls that can limit the value of Salesforce.com Learn which tools, add-ons, features, and extensions are right for your implementation This book’s start-to-finish roadmap for success can be used by companies of all sizes in all industries–with specific chapters for executives, team leaders, implementation team members, developers, and users throughout the business.
My maternal Grandmother was born in Waterloo, Quebec, Canada, and married a dairy farmer who chose to make his fortune in life by moving his family to the tiny Village of Ballston Spa, New York. While living in Canada, she bore and raised four children, Eric, Janie, Jim and Dick. Upon my birth in New York she became a grandmother three short years before my grandfather sold his dairy farm & ice cream store to Friendly's, after which the two of them retired to Chula Vista, California. Her first poetry book was published in 1940, entitled Dream Dust. She subsequently published three more books, Echoes of a Singing Heart in 1955, Chiaroscuro in 1965, and Wings on the Wind in 1976. Her poetry has been prominently featured in both Popular Poetry Magazine and The Poetry Digest. Besides her poetry, she was an accomplished artist that lovingly worked in charcoal, watercolor, oils, ceramics and more. She also contentedly dabbled daily in her expansive rose and vegetable gardens. My most precious memories of her are of strolling amongst the beaches and tide pools of Coronado Island and La Jolla, California, our myriad visits to the San Diego Zoo, Balboa Park and numerous museums, as well as playing Scrabble, checkers, chess, backgammon, and other thought-provoking games and art-related projects on her screened-in porch. To this very day I still miss her dearly. * * * * * David H. V. H. Meisburger I was born on August 1, 1953, in Ballston Spa, New York, and raised on the family dairy farm for my first few years of life while my father served aboard a ship in the U. S. Navy during the Korean War. The farm had an honest-to-goodness spring in the far corner of their fenced property which fed a small brook, home to ravenous trout that bit at just about anything that was dropped in their path. As a toddler I explored everywhere I could get to; the barn, hayloft, cow and horse pastures, grain fields, farm equipment, and more. In my grandmother's first poem about me, I'm related as being a terror, well representative of my Leo's horoscope sign. I've traveled to and enjoyed the sights, sounds, and merriment in forty-eight of our fifty states, only missing Alaska and Idaho. I'm now 63 and officially retired, but I still help out my friends with their work whenever they're in need, as they do the same for me. Due to my grandmother, I began writing and appreciating art in all its myriad forms at a very early age, which has inspired me to compile and compose this book in her honor.
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