Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
In Origins of Agriculture in Western Central Asia, archaeologist David R. Harris addresses questions of when, how, and why agriculture and settled village life began east of the Caspian Sea. The book describes and assesses evidence from archaeological investigations in Turkmenistan and adjacent parts of Iran, Uzbekistan, and Afghanistan in relation to present and past environmental conditions and genetic and archaeological data on the ancestry of the crops and domestic animals of the Neolithic period. It includes accounts of previous research on the prehistoric archaeology of the region and reports the results of a recent environmental-archaeological project undertaken by British, Russian, and Turkmen archaeologists in Turkmenistan, principally at the early Neolithic site of Jeitun (Djeitun) on the southern edge of the Karakum desert. This project has demonstrated unequivocally that agropastoralists who cultivated barley and wheat, raised goats and sheep, hunted wild animals, made stone tools and pottery, and lived in small mudbrick settlements were present in southern Turkmenistan by 7,000 years ago (c. 6,000 BCE calibrated), where they came into contact with hunter-gatherers of the "Keltiminar Culture." It is possible that barley and goats were domesticated locally, but the available archaeological and genetic evidence leads to the conclusion that all or most of the elements of the Neolithic "Jeitun Culture" spread to the region from farther west by a process of demic or cultural diffusion that broadly parallels the spread of Neolithic agropastoralism from southwest Asia into Europe. By synthesizing for the first time what is currently known about the origins of agriculture in a large part of Central Asia, between the more fully investigated regions of southwest Asia and China, this book makes a unique contribution to the worldwide literature on transitions from hunting and gathering to agriculture.
Butterworth-Heinemann's CIM Coursebooks have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications.' Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing 'Here in Dubai, we have used the Butterworth-Heinemann Coursebooks in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation.' Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab Emirates Butterworth-Heinemann's official CIM Coursebooks are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty. Now in full colour and a new student friendly format, key information is easy to locate on each page. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along. .The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing). .Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory. .Past examination papers and examiners' reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time. .Extensive online materials support students and tutors at every stage. Based on an understanding of student and tutor needs gained in extensive research, brand new online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Explore marketingonline.co.uk and access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann. INTERACTIVE, FLEXIBLE, ACCESSIBLE ANY TIME, ANY PLACE www.marketingonline.co.uk * Written specially for the Customer Communications module by the Level Verifier * The only coursebook fully endorsed by CIM * Contains past examination papers and examiners' reports to enable you to practise what has been learned and help prepare for the exam
The extent of Christ’s atoning work on the cross is one of the most divisive issues in evangelical Christianity. In The Extent of the Atonement: A Historical and Critical Review, David L. Allen makes a biblical, historical, theological, and practical case for a universal atonement. Through a comprehensive historical survey, Allen contends that universal atonement has always been the majority view of Christians, and that even among Calvinist theologians there is a considerable range of views. Marshalling evidence from Scripture and history, and critiquing arguments for a limited atonement, Allen affirms that an unlimited atonement is the best understanding of Christ’s saving work. He concludes by showing that an unlimited atonement provides the best foundation for evangelism, missions, and preaching.
If there has been some modest advance, since Karl Popper's death in 1994, in the general understanding of his critical rationalist theory of knowledge and philosophy of science, there is still widespread resistance both to it and to the recognition of the magnitude of his contribution. Popper long ago diagnosed the logical problems of traditional enlightenment rationalism (as did some irrationalists), but instead of pretending that they are readily solved or embracing irrational defeatism (as do postmodernists), he provided a cogent and liberating rationalist alternative. This book promotes, defends, criticizes, and refines this alternative. David Miller is the foremost exponent of the purist critical rationalist doctrine and here presents his mature views, discussing the role that logic and argument play in the growth of knowledge, criticizing the common understanding of argument as an instrument of justification, persuasion or discovery and instead advocating the critical rationalist view that only criticism matters. Miller patiently and thoroughly undoes the damage done by those writers who attack critical rationalism by invoking the sterile mythology of induction and justification that it seeks to sweep away. In addition his new material on the debate on verisimilitude is essential reading for all working in this field.
Communications and Mobility is a unique, interdisciplinary look at mobility, territory, communication, and transport in the 21st century with extended case studies of three icons of this era: the mobile phone, the migrant, and the container box. Urges scholars in media and communication to return to broader conceptions of the field that include mobility of all kinds—information, people, and commodities Embraces perspectives from media studies, science and technology studies, sociology, media anthropology, and cultural geography Discusses ideas of virtual and embodied mobility, network geographies, de-territorialization, sedentarism, nomadology, connectivity, containment, and exclusion Integrates the often-neglected transport studies into contemporary communication studies and theories of globalization
Originally published in 1980, this book draws together a wide range of studies dealing with various aspects of land use in a text specifically designed to guide students through the complexities of the subject. It examines the history of the subject, its techniques, applications, the models that it applies and the frameworks within which it has been carried out. Land use remains a central political and practical issue in contemporary society.
The figure of Stalin continues to intrigue, fascinate, and repel historians into the 21st century, while in the Russian Federation, he has returned to the status of a figure to be respected, principally as the leader who led his country through industrialization and militarization, enabling it to defeat Nazi Germany in the Second World War, thereby saving Europe and much of the world from the "brown plague" of Fascism. He presided over some of the most cataclysmic events of the 20th century, some of which he was the architect: collectivization of agriculture, famine, the Purges, and the Second World War. Joseph Stalin: A Reference Guide to His Life and Works captures his life, and legacy. It features a chronology, an introduction offers a brief account of his life, a dictionary section lists entries on Stalin's associates from the period of the Russian Empire in the late 19th century to the leader's death in 1953, and beyond, highlighting their careers and the main events.
This title is the second volume in a four volume series on the cemeteries of Jackson and Sandy Ridge Townships in Union County, North Carolina. It contains information on 144 cemeteries and 27,524 graves.
Observing birds often raises many intriguing questions. Such as what is the incubation time for those robin eggs sitting in the nest above the porch light? What kinds of flowers attract humming birds? What are the migratory distances of various species? What are the major causes of bird deaths? The Bird Almanac is an invaluable resource, impressive in scope and depth and complemented with tables and illustrations. This Second Edition has been reformatted for easier use and now features quick-find tabs and an index. The first section of the book comprehensively covers the history, biology and behavior of birds. Bird physiology, biological systems and anatomy are explained in easy-to-understand terms and annotated illustrations. Other topics include: Fossil history of birds Reproduction and mortality Threatened and endangered species Major birding festivals and competitions How to attract specific species to the backyard Extensive resources for bird-lovers including the top birding locations in America Birding code of ethics The second section consists of an authoritative world checklist of bird species. The birds are organized by taxonomic order and listed by common and Latin name. The valuable information in The Bird Almanac fills in the gaps in knowledge of even the most seasoned birder.
Now in its Second Edition, this book helps to unravel the processof evidence-based practice, which requires clinicians to evaluateand collate information from the journals they read.Understanding Clinical Papers, SecondEdition uses actual papers to illustrate how tounderstand and evaluate published research, but goes beyond this toprovide an explanation of a range of important research-relatedtopics. Understanding Clinical Papers, Second Edition: Covers everything necessary to understand a clinical researchpaper Examples are illustrated and based uniquely on tables,abstracts and exerts from published clinical research papers Amazingly clear, lively, accessible style The new edition has been markedly improved and extended,containing, for example, new material on measurement scales,systematic reviews, writing a paper, statistics software andcritical appraisal “What strikes the reader... straight away isclarity… promises to become a recommended text forundergraduate and postgraduate courses." JOURNAL OF TROPICALPEDIATRICS “The writing style is amazingly clear and does notrequire formal course work in biostatistics orepidemiology…We strongly recommend it for beginners and foreasy entry into a complex domain and to experts who we think willenjoy it and who will find it useful as they teach, advise and helpothers.” QUALITY IN HEALTH CARE “What makes this book unique is that each pointpresented is illustrated with excerpts from actual papers, oftenthree or four per chapter... this is a very effective teachingdevice." JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION “This book should be an essential addition to thepersonal libraries of all health care workers who need to usearticles in journals. In these days of evidence-based medicine,this should apply to all physicians, nurses and other healthprofessionals.” ONCOLOGY Understanding Clinical Papers, Second Edition isan invaluable resource for everyone involved directly or indirectlyin health care – an ultimate guide for those who readclinical literature.
Over 15,000 years ago, a band of hunter-gatherers became the first people to set foot in the Americas. They soon found themselves in a world rich in plants and animals, but also a world still shivering itself out of the coldest depths of the Ice Age. The movement of those first Americans was one of the greatest journeys undertaken by ancient peoples. In this book, David Meltzer explores the world of Ice Age Americans, highlighting genetic, archaeological, and geological evidence that has revolutionized our understanding of their origins, antiquity, and adaptation to climate and environmental change. This fully updated edition integrates the most recent scientific discoveries, including the ancient genome revolution and human evolutionary and population history. Written for a broad audience, the book can serve as the primary text in courses on North American Archaeology, Ice Age Environments, and Human evolution and prehistory.
Between 1980 and 1996 the number of arrests has increased considerably for offenders ages 12 and under. This increase is a cost to society in two ways: the cost of the crime and the cost of multiple agencies involved with these children. Several questions have developed due to this increase: How does the juvenile justice system deal with child delinquents? Is child delinquency a predictor of serious, violent, and chronic offending? How early can we predict, and what are early warning signs? In an effort to develop answers for these questions and many more, editors Rolf Loeber and David Farrington organized a study group on Very Young offenders comprising 39 experts on juvenile delinquency and child problem behavior. Over a two-year period of intense and collaborative work these individuals have produced the book Child Delinquents: Development, Intervention, and Service Needs. Presenting empirically derived insights, Child Delinquents is the definitive statement to date on the working knowledge of prevalence, development, risk and protective factors, and optimal intervention with preteen offenders. This book is an excellent source for a broad audience of researchers, scholars, psychiatry, and practitioners at the administrative level.
Did You Know? In 1884 the Circle Line opened and was described in The Times as ‘a form of mild torture which no person would undergo if he could conveniently help it.’ According to one psychologist, Tube commuters can experience greater levels of stress than a police officer facing a rioting mob or even a fighter pilot going into a dogfight. Underground trains have only twice been used to transport deceased people in coffins: William Gladstone and Dr Barnardo. Some of the most bizarre items handed in to lost property include 250lb of sultanas, a 14ft canoe, a child’s garden slide, a harpoon gun, a pith helmet, an artificial leg, someone’s brother’s ashes and a sealed box containing three dead bats. WITH well over a billion passengers a year, more than 250 miles of track, literally hundreds of different stations and a history stretching back at least 160 years, the world’s oldest underground railway might seem familiar, but how well do you actually know it? This book offers a feast of Tube-based trivia for travellers and lovers of London alike.
For most of us, the term 'recovery' in mental health implies hope and normality for those suffering from emotional distress. It is understandable why recovery has therefore become a significant goal for mental health services. But what does recovery mean for those who are struggling to see it through? Is the emphasis on recovery always a positive thing. This book takes a critical sociological look at personal and public assumptions and understandings. In particular: - It explores what the recovery movement signifies today, offering readers a critical, reflexive view of its scientific, policy and political consequences - It considers what recovery means from social, medical and patient perspectives, and the implications of these conflicting views - It reveals some of the risks and benefits for people with mental health problems encountering a system that expects them to recover Offering a comprehensive and thought-provoking overview of the concept of recovery from mental illness, this book is a must-have for students studying mental health across a range of subjects, including sociology, social work, psychology and nursing.
The human urinary bladder is subject to a unique and extraordinarily diverse array of congenital, inflammatory, metaplastic, and neoplastic abnormalities. This book provides contemporary, comprehensive, and evidence-based practice information for pathologists, urologists, oncologists, and other medical professionals. In Bladder Pathology, a full spectrum of pathologic conditions that afflict the bladder and urothelium are described and lavishly illustrated. With its emphasis on diagnostic criteria and differential diagnoses, this book is of particular value to practicing pathologists—assisting in the pathologist’s recognition, understanding, and accurate interpretation of the light microscopic findings in bladder specimens. Features and benefits of this new volume include: • 1,741 high-quality, color illustrations and 112 tables to illustrate the wide range of pathologic and clinical features in the urinary tract • An evidence-based approach to diagnosis and patient management for infectious, nonneoplastic, and neoplastic conditions • Recent advances in the molecular genetics of the urinary bladder with discussion of their current or potential impact on diagnosis and personalized patient care • With emphasis on the scientific validation of current diagnostic methods and their direct application in clinical practice, Bladder Pathology is a cutting-edge resource that not only offers comprehensive research and clinical information for practicing surgical pathologists, urologists, oncologists, and their clinical colleagues, but also captures a genuine sense of excitement about recent advances in this vital, ever-evolving field.
If the defining goal of modern-day business can be isolated to just one item, it would be the search for competitive advantage. And, as everyone in business knows, it's a lot harder than it used to be. On the one hand, competition is more intense than ever--technological innovation, consumer expectations, government deregulation, all combine to create more opportunities for new competitors to change the basic rules of the game. On the other hand, most of the old reliable sources of competitive advantage are drying up: the hallowed strategies employed by GM, IBM, and AT&T to maintain their seemingly unassailable positions of dominance in the 1960s and 70s are as obsolete as the calvary charge. So in this volatile, unstable environment, where can competitive advantage be found? As David Nadler and Michael Tushman show, the last remaining source of truly sustainable competitive advantage lies in "organizational capabilities": the unique ways each organization structures its work and motivates its people to achieve clearly articulated strategic objectives. For too long, too many managers have thought about "organization" merely in terms of rearranging the boxes and lines on an organizational chart--but as Competing by Design clearly illustrates, organizational strength is found far beyond one-dimensional diagrams. Managers must, argue Nadler and Tushman, understand the concepts and learn the skills involved in designing their organization to exploit their inherent strengths. All the reengineering, restructuring, and downsizing in the world will merely destabilize a company if the change doesn't address the fundamental patterns of performance--and if the change doesn't recognize the unique core competencies of that company. In this landmark volume, the authors draw upon specific cases to illustrate the design process in practice as they provide a set of powerful, yet simple tools, for using strategic organization design to gain competitive advantage. They present a design process, explore key decisions managers face, and list the guiding principles for incorporating the design function as a continuing and integral process in organizations that are looking to the future. In 1918, Henry Ford's Dearborn assembly plant was the model of the new assembly-line technology. Today, the assembly plant is an aging relic, but, incredibly, the organizational architecture it spawned lives on in steep hierarchies, centralized bureaucracies, and narrowly defined jobs. As companies are coming to realize they can't compete successfully in the 21st century with organizations based on 19th century ideas, Competing by Design shows clearly and persuasively why--and, most importantly how--to harness the power of organizational architecture to unleash the competitive strengths embedded in each organization.
Many health experts agree that childhood obesity is an epidemic in the modern world. In the United States alone, government data suggest that the number of overweight or obese children is nearly triple the number of 1980, and there are no signs that this incidence is decreasing. Information like this cannot be ignored or trivialized because excess weight can prove damaging to general wellness. Indeed, overweight or obese children and youth risk a wide range of medical complications. Extra pounds can also negatively impact their well-being, which can cause long-term mental health problems. In short, if the childhood obesity crisis is left forsaken, an unprecedented generation of youth will have a diminished quality of life. Expanding Waistlines is ideal for child advocates and youth-serving professionals who seek to learn more about childhood obesity. A prominent feature of Expanding Waistlines is that each chapter poses a series of questions relevant to school personnel, such as: • What can I do at my school and in my classroom? • How should I approach my students who are overweight or obese? • What are some key elements I should look for when evaluating a potential program? Specifically, the book explores the factors that contribute to obesity in society and the associated risks of excess weight on children and youth. Subsequent chapters discuss how to promote healthy eating practices and regular physical activity at school and home. The final chapters report on specific resources. Expanding Waistlines also features the latest demographic data, BMI calculations and classifications, recommended guidelines for health, Wellness Policy requirements, and food label information.
The fourth edition of Cost-Benefit Analysis is an authoritative, market-leading textbook that provides a practical introduction to cost-benefit analysis through problem solving. The text uses a consistent application of a nine-step framework for interpreting a cost-benefit analysis. This edition has been fully revised, updated and re-organized to provide the material more effectively. It presents application over abstract theory and clear discussion over mathematics to appeal to a larger, more diverse audience.
Sustainable Tourism comprehensively examines the theoretical and applied dimensions of contemporary sustainable tourism from a global perspective. Using international case studies and examples, it provides cutting edge coverage of the latest developments in the area, both theoretically and practically. It takes the reader through all aspects of sustainable tourism from the emergence of the paradigm to sustainability issues in all types of tourism and all components of the industry. Divided into 11 chapters it covers* ?Alternative tourism? (AT), or small-scale tourism and its associated pros and cons * Sustainable tourism within the conventional ?mass? tourism sector: the ?green consumer?, transportation, accommodation, attractions and tour operator considering issues and developments in quality control * Destination sustainability: issues of community empowerment and ideal sustainability models * Conclusions for the future of sustainable tourism The wide variety of international case studies used include: backpacking in Australia and Spain, Volunteer tourism in the US, Six Continents and Marriott hotels, Disney World, the Grand Prix, the Grand Canyon, mountain gorilla parks in Uganda and many more. Specifically written for courses in the specific topic area of sustainable tourism, this textbook considers the needs of both students and lecturers as follows: * Ideal for a semester course (or a 42-hour course) * Global perspective throughout the chapters and in the breadth of illustrative boxed case studies; * Chapters exceptionally well-integrated through frequent cross-references * End-of-chapter questions that prompt deeper integrative thinking on the part of the reader. * Online resources for the lecturer, including PowerPoint presentations and multiple choice exercises
`This is a very clear and concise summary of media studies, present and future. There is no other book that can both be used as a teaching tool and can help scholars organize their thinking about new media as this book can′ - Steve Jones, University of Chicago This book offers an introduction to communication theory that is appropriate to our post-broadcast, interactive, media environment. The author contrasts the `first media age′ of broadcast with the `second media age′ of interactivity. Communication Theory argues that the different kinds of communication dynamics found in cyberspace demand a reassessment of the methodologies used to explore media, as well as new understandings of the concepts of interaction and community (virtual communities and broadcast communities). The media are examined not simply in terms of content, but also in terms of medium and network forms. Holmes also explores the differences between analogue and digital cultures, and between cyberspace and virtual reality. The book serves both as an upper level textbook for New Media courses and a good general guide to understanding the sociological complexities of the modern communications environment.
This compact resource synthesizes current research on bullying in the schools while presenting strengths-based approaches to curbing this growing epidemic. Its international review of cross-sectional and longitudinal studies unravels the complex dynamics of bullying and provides depth on the range of negative outcomes for bullies, victims, enablers, and victims who bully. Chapters on protective factors against bullying identify personal competencies, such as empathy development, and keys to a positive school environment, featuring findings on successful school-based prevention programs in different countries. Throughout, the authors clearly define bullying as a public health/mental health issue, and prevention as a deterrent for future antisocial and criminal behavior. Included in the coverage: · School bullying in different countries: prevalence, risk factors, and short-term outcomes. · Personal protective factors against bullying: emotional, social, and moral competencies. · Contextual protective factors against bullying: school-wide climate. · Protecting children through anti-bullying interventions. · Protecting bullies and victims from long-term undesirable outcomes. · Future directions for research, practice, and policy. With its wealth of answers to a global concern, Protecting Children against Bullying and Its Consequences is a definitive reference and idea book for the international community of scholars in criminology and developmental psychology interested in bullying and youth violence, as well as practitioners and policymakers.
Change is sweeping the globe, and at the government level, operational changes are prompting many public administrators to develop new management styles and ways of delivering services to their citizens. In the process, they are changing the face of government. The New Face of Government: How Public Managers are Forging a New Approach to Governance explores how national leaders are changing the art and practice of government and how public managers are shaping and guiding government’s response to the transformation. Includes a Field-Tested Survey for Diagnosing Institutional Disequilibrium Focusing on change at the federal, state, and local levels, this book addresses policy dimensions such as: Strategic and knowledge management Enterprise architecture Information and communications technology Organizational performance assessment Technological and organizational improvement It evaluates how these areas enable agencies from the public and private sectors to become more cost-effective, performance-oriented learning organizations. Not all the ambiguities in policy making and administration have been resolved. However, there is much hope for the future of government and governance. The successes and failures included in The New Face of Government: How Public Managers are Forging a New Approach to Governance illustrate this promise and provide guideposts for public managers who find themselves faced with similar problems and new challenges. About the Author: David E. McNabb teaches a variety of public and private administration and management courses both in the U.S. and abroad, including college and university programs in Latvia, Bulgaria, Germany, the United Kingdom, Italy, France, and Belgium. He is the author of nearly 80 peer-reviewed conference papers and articles. This is his seventh book.
During the past fifty years few issues in British politics have generated such heated controversy as Britain's approach to European integration. Why has Europe had such an explosive impact on British politics? What impelled British policymakers to embrace a European destiny and why did they take such a cautious approach? These are some of the key issues addressed inThe Reluctant Europeans. This new study draws upon recently available source material providing a clear chronological account and covering events right up to Blair's first year in office and the launch of the Euro.
Real estate is the American dream. The litigation over its bounties is one of the most complex and aggressive pursuits in the law. This book serves as a guide for successfully getting you through all of real estate litigation's twists and turns. Written by an experienced real estate litigator, the book provides guidance on litigating complex cases involving boundaries, easements, access, title, and other real estate disputes. Includes sample pleadings, motions, injunctions and more.
Biochemistry: The Chemical Reactions of Living Cells is a well-integrated, up-to-date reference for basic chemistry and underlying biological phenomena. Biochemistry is a comprehensive account of the chemical basis of life, describing the amazingly complex structures of the compounds that make up cells, the forces that hold them together, and the chemical reactions that allow for recognition, signaling, and movement. This book contains information on the human body, its genome, and the action of muscles, eyes, and the brain.* Thousands of literature references provide introduction to current research as well as historical background* Contains twice the number of chapters of the first edition* Each chapter contains boxes of information on topics of general interest
Biochemistry: The Chemical Reactions of Living Cells is a well-integrated, up-to-date reference for basic biochemistry, associated chemistry, and underlying biological phenomena. Biochemistry is a comprehensive account of the chemical basis of life, describing the amazingly complex structures of the compounds that make up cells, the forces that hold them together, and the chemical reactions that allow for recognition, signaling, and movement. This book contains information on the human body, its genome, and the action of muscles, eyes, and the brain.* Thousands of literature references provide introduction to current research as well as historical background * Contains twice the number of chapters of the first edition * Each chapter contains boxes of information on topics of general interest
This book examines the construction of national, regional, and group identities in the football journalism of five European countries: England, France, Germany, Italy and Spain. Notions of the respective national stereotypes are explored in each of the countries studied.
A provocative look at the unconscious mind that challenges contemporary perceptions and exposes the indefensible science that fostered them. How much of a role does the unconscious play in our decision making? In Open Minded: Searching for Truth about the Unconscious Mind, authors Ben R. Newell and David R. Shanks would argue: not very much. Behavioral science and public discourse have placed an outsized emphasis on the unconscious mind when it comes to understanding human behavior. Pursuing trails of fraud, intrigue, and claims about the power of unconscious thought, Newell and Shanks scrutinize the science that has contributed to our conventional wisdom and offer an important counterpoint to the ever-stronger traction that the unconscious mind has gained in public debate, such as the now ubiquitous claim that unconscious bias plays a large role in people’s decisions and behavior. Open Minded is divided into two sections: the first examines the modern understanding of the conscious mind, and the second shifts the focus to how to reform current research. Focusing on the core processes of decision making, Newell and Shanks cut through many questionable claims about unconscious behavior. Then, they delve into the nuts-and-bolts of methodology, challenging not only psychology and the behavioral sciences but also medicine and science more broadly. In this against-the-grain approach, Newell and Shanks chart new possibilities for how we may be more open to understanding how our minds actually work.
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