David P. Norton's Books

Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

By: Robert S. Kaplan,David P. Norton

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Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

By: Robert S. Kaplan,David P. Norton

This collection highlights the most important ideas and concepts from Robert S. Kaplan and David P. Norton, authors of The Balanced Scorecard, a revolutionary performance measurement system that allows organizations to quantify intangible assets such as people, information, and customer relationships. Also included are Strategy Maps, which enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible; The Execution Premium, which describes a multistage system to help companies to gain measurable benefits from carefully formulated business strategy; and The Strategy-Focused Organization, which introduces a new approach to make strategy a continuous process owned not just by top management, but by everyone.

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1553

Publisher

Harvard Business Review Press

Published Date

ISBN 10

1633691802

ISBN 13

9781633691803

Strategy Maps

Converting Intangible Assets Into Tangible Outcomes

By: Robert S. Kaplan,David P. Norton

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Strategy Maps

Converting Intangible Assets Into Tangible Outcomes

By: Robert S. Kaplan,David P. Norton

The authors of "The Balanced Scorecard" and "The Strategy-Focused Organization" present a blueprint any organization can follow to align processes, people, and information technology for superior performance.

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480

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Harvard Business Press

Published Date

ISBN 10

1591391342

ISBN 13

9781591391340

The Execution Premium

Linking Strategy to Operations for Competitive Advantage

By: Robert S. Kaplan,David P. Norton

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The Execution Premium

Linking Strategy to Operations for Competitive Advantage

By: Robert S. Kaplan,David P. Norton

The authors describe a multistage system that enables you to gain measurable benefits from your carefully formulated business strategy. Drawing on extensive research and detailed case studies from a broad array of industries, they present a systematic framework for achieving the financial results promised by your strategy.

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337

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Harvard Business Press

Published Date

ISBN 10

142212116X

ISBN 13

9781422121160

The HR Scorecard

Linking People, Strategy, and Performance

By: Brian E. Becker,Mark A. Huselid,David Ulrich

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The HR Scorecard

Linking People, Strategy, and Performance

By: Brian E. Becker,Mark A. Huselid,David Ulrich

An ongoing study of some 3,000 firms is the basis for this measurement system for evaluating the role and value of the human resource department. The system is designed to embed human resources within a firm's overall strategy and to manage the human resources architecture as a strategic asset. Examples from leading companies show how to develop and implement the system and how to link the human resources department's results to measures, such as profitability and shareholder value, that line managers and senior executives can understand. Becker is professor and chair of organizations and human resources at the State University of New York-Buffalo. c. Book News Inc.

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268

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Harvard Business Press

Published Date

ISBN 10

1578511364

ISBN 13

9781578511365

The Balanced Scorecard

Translating Strategy Into Action

By: Robert S. Kaplan,David P. Norton

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The Balanced Scorecard

Translating Strategy Into Action

By: Robert S. Kaplan,David P. Norton

Here is the book - by the recognized architects of the Balanced Scorecard - that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals. Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories - financial performance, customer knowledge, internal business processes, and learning and growth - to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard. The Balanced Scorecard provides the management system for companies to invest in the long term - in customers, in employees, in new product development, and in systems - rather than managing the bottom line to pump up short-term earnings. It will change the way you measure and manage your business.

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348

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Harvard Business Press

Published Date

ISBN 10

0875846513

ISBN 13

9780875846514

The British Conservative Party and One Nation Politics

By: David Seawright

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The British Conservative Party and One Nation Politics

By: David Seawright

Won the 2011 Prize for best publication on Conservatives and Conservatism awarded by the specialist group 'Conservatives and Conservatism' of the UK Political Studies Association.

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364

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Bloomsbury Publishing USA

Published Date

ISBN 10

1441161112

ISBN 13

9781441161116

The Strategy-focused Organization

How Balanced Scorecard Companies Thrive in the New Business Environment

By: Robert S. Kaplan,David P. Norton

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The Strategy-focused Organization

How Balanced Scorecard Companies Thrive in the New Business Environment

By: Robert S. Kaplan,David P. Norton

A Powerful New Approach to Performance Management from the Creators of the Balanced Scorecard In Today's business environment, strategy has never been more important. Yet research shows that most companies fail to execute strategy successfully. Behind this abysmal track record lies an undeniable fact: many companies continue to use management processes-top-down, financially driven, and tactical-that were designed to run yesterday's organizations. Now, the creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies-including Mobil, CIGNA, Nova Scotia Power, and AT and T Canada-Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their ground-breaking tool to the next level. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems. Kaplan and Norton articulate the five key principles required for building Strategy-Focused Organizations: (1) translate the strategy to operational terms, (2) align the organization to the strategy, (3) make strategy everyone's everyday job, (4) make strategy a continual process, and (5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements. Presenting a practical, proven framework steeped in rich case study experience, The Strategy-Focused Organization helps solve a universal management problem-not just how to formulate strategy, but how to make it work. Building on one of the most revolutionary business ideas of our time, this important book shows how today's leaders can shape their own companies to meet the challenges and reap the rewards of a new competitive era.

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418

Publisher

Harvard Business Press

Published Date

ISBN 10

1578512506

ISBN 13

9781578512508

Alignment

Using the Balanced Scorecard to Create Corporate Synergies

By: Robert S. Kaplan,David P. Norton

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Alignment

Using the Balanced Scorecard to Create Corporate Synergies

By: Robert S. Kaplan,David P. Norton

How to align all organisational units to the organisational strategy. Amplifies the ideas in the Balanced Scorecord and Strategy Maps.

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312

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Harvard Business Press

Published Date

ISBN 10

1591396905

ISBN 13

9781591396901

Financial Planning, Budgeting, and Forecasting: Financial Intelligence Collection (7 Books)

By: Harvard Business Review,Karen Berman,Joe Knight,David A. Moss,Jeremy Hope

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Financial Planning, Budgeting, and Forecasting: Financial Intelligence Collection (7 Books)

By: Harvard Business Review,Karen Berman,Joe Knight,David A. Moss,Jeremy Hope

Don’t let your fear of finance get in the way of your success. This digital collection, curated by Harvard Business Review, brings together everything a manager needs to know about financial intelligence. It includes Financial Intelligence, called a “must-read” for decision makers without expertise in finance; A Concise Guide to Macroeconomics, which covers the essentials of macroeconomics and examines the core ideas of output, money, and expectations; Essentials of Finance and Budgeting, which explains everything HR professionals need to know to make wise financial decisions; Ahead of the Curve, Joseph H. Ellis’s forecasting method to help managers and investors understand and predict the economic cycles that control their businesses and financial fates; Beyond Budgeting; which offers a coherent management model that overcomes the limitations of traditional budgeting; Preparing a Budget, packed with handy tools, self-tests, and real life examples to help you hone critical skills; and HBR Guide to Finance Basics for Managers, which will give you the tools and confidence you need to master the fundamentals of finance.

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2452

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Harvard Business Review Press

Published Date

ISBN 10

1633691829

ISBN 13

9781633691827

The Definitive Guide to Effective Innovation (Collection)

By: Tony Davila,Marc Epstein,Robert Shelton,Andy Bruce,David M. Birchall,Luke Williams,Jonathan M. Cagan,Craig M. Vogel

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The Definitive Guide to Effective Innovation (Collection)

By: Tony Davila,Marc Epstein,Robert Shelton,Andy Bruce,David M. Birchall,Luke Williams,Jonathan M. Cagan,Craig M. Vogel

A brand new collection of state-of-the-art guides to business innovation and transformation 4 authoritative books help you infuse innovation throughout everything your business does: not just once, but constantly! This extraordinary collection shows how to make breakthrough, high-profit innovation happen – again and again. Start with the recently updated edition of Making Innovation Work: a formal innovation process proven to help ordinary managers drive top and bottom line growth from innovation. This guidebook draws on unsurpassed innovation consulting experience, and the most thorough review of innovation research ever performed. It shows what works, what doesn’t, and how to use management tools and metrics to dramatically increase the payoff of innovation investments. You’ll learn to define the right strategy for effective innovation; structure organizations, management systems, and incentives for innovation, and much more. Next, Innovation: Fast Track to Success helps you get six key things right about innovation: planning, pipeline, process, platform, people, and performance. You’ll learn how to deeply integrate innovation throughout team structure, so you can move from buzzwords to achievement. Then, in Disrupt: Think the Unthinkable to Spark Transformation in Your Business, frog design’s Luke Williams shows how to start generating (and executing on) a steady stream of disruptive strategies and unexpected solutions. Williams combines the fluid creativity of “disruptive thinking” with the analytical rigor that’s indispensable to business success. The result: a simple yet complete five-stage process for imagining a powerful market disruption, and transforming it into reality that can catch an entire industry by surprise. Finally, in the highly-anticipated Second Edition of Creating Breakthrough Products: Revealing the Secrets that Drive Global Innovation, Jonathan Cagan and Craig Vogel offer an indispensable roadmap for uncovering new opportunities, identifying what customers really value today, and building products and services that redefine (or create entirely new) markets. This edition contains brand-new chapters on service design and global innovation, new insights and best practices, and new case studies ranging from Navistar’s latest long-haul truck to P&G’s reinvention of Herbal Essence. With even more visual maps and illustrations, it’s even more intuitive, accessible, and valuable! From world-renowned business innovation and transformation experts Tony Davila, Marc Epstein, Robert Shelton, Andy Bruce, David Birchall, Luke Williams, Jonathan Cagan, and Craig Vogel

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1873

Publisher

FT Press

Published Date

ISBN 10

0133448584

ISBN 13

9780133448580

Representative democracy?

Geography and the British electoral system

By: Ron Johnston,Charles Pattie,David Rossiter

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Representative democracy?

Geography and the British electoral system

By: Ron Johnston,Charles Pattie,David Rossiter

Members of Parliament in the United Kingdom are elected to represent geographic constituencies; but how are these defined and what are the consequences for democracy? Tracing the UK’s system of parliamentary representation from its origins in the thirteenth century right through to the present, this comprehensive new survey reveals how a system initially designed to restrain the power of monarchs gradually evolved to serve their interests, then those of political parties before the twentieth century ‘settlement’ of an independent process for revising the constituency map. That settlement is now under pressure, with the traditional pattern of constituencies representing communities about to be replaced by one which elevates numbers above community. Advanced under the slogan of ‘making votes equal’, this new regime promises fairness yet, as the authors show, is destined to fail to address the disproportional and biased election results that have long been a feature of UK politics. Concluding with a detailed consideration of the ways in which various parts of the UK have embraced alternatives to first-past-the-post over the last two decades, this book serves as a timely reminder that the needs of political parties do not always coincide with those of us, the electors.

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273

Publisher

Manchester University Press

Published Date

ISBN 10

1526139901

ISBN 13

9781526139900

New Public Administration in Britain

By: John Greenwood,Robert Pyper,David Wilson

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New Public Administration in Britain

By: John Greenwood,Robert Pyper,David Wilson

First published in 1984 this book has established itself as the leading text in British public administration. The third edition builds on the previous edition's success to bring the considerable changes and very latest developments in the field. This edition includes: * a new chapter on the influence of Europe * a focus on new developments that have emerged in recent years such as managerialism, privatisation, consumerism, charters, contracting and regulation * new features include boxed summaries of key concepts and facts, guides to further reading as well as an extensive bibliography. Written by three leading authorities in the field, this text will be essential reading for those who want an authoritative and comprehensive introduction to public administration.

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308

Publisher

Routledge

Published Date

ISBN 10

1134561083

ISBN 13

9781134561087

The ValueReporting Revolution

Moving Beyond the Earnings Game

By: Robert G. Eccles,Robert H. Herz,E. Mary Keegan,David M. H. Phillips

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The ValueReporting Revolution

Moving Beyond the Earnings Game

By: Robert G. Eccles,Robert H. Herz,E. Mary Keegan,David M. H. Phillips

Provides a comprehensive framework for achieving higher levels of corporate information disclosure and transparency In order to decide whether or not a company is a good investment, analysts and investment professionals need to know as much as possible about the company's tangible and intangible assets, as well as a variety of critical performance measures. Written by an international team of experts, The Value Reporting Revolution clearly explains why corporations must move toward greater transparency and, more importantly, it provides a comprehensive framework for achieving that goal. Among other important lessons, readers learn how to identify the gaps between how corporate managers perceive their disclosure practices versus how the markets see them, as well as how to leverage their organizations' electronic communications technology and tools to ensure easy access to vital information and more meaningful data analysis. Robert Eccles (Jupiter, FL) is President of Advisory Capital Partners, Inc. Robert H. Herz (New York, NY) is a Partner at PricewaterhouseCoopers, US. David Phillips (London, UK) is a Partner at PricewaterhouseCoopers, UK. Mary M. Keegan (London, UK) is head of Global Corporate Reporting at PricewaterhouseCoopers, UK.

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369

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471046655

ISBN 13

9780471046653

Key Performance Indicators

Developing, Implementing, and Using Winning KPIs

By: David Parmenter

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Key Performance Indicators

Developing, Implementing, and Using Winning KPIs

By: David Parmenter

The new edition of the bestselling guide on creating and using key performance indicators—offers significant new and revised content Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization’s current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex—essentially rendering them ineffectual, or at worse, counterproductive. Key Performance Indicators provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards. Now in its fourth edition, this bestselling guide has been extensively revised and updated to incorporate practical lessons drawn from major implementations. Fresh content includes a more concise KPI methodology with clear implementation guidance, original insights on how other areas of performance management can be corrected, and new in-depth case studies. A revised starter kit is included to identify critical success factors, and the KPI resource kit contains updated worksheets, workshop programs, and questionnaires. Helping readers to better define and measure progress toward goals, this important guide: Dispels the myths of performance measurement and explains a simple, yet powerful KPI methodology Explains the 12-step model for developing and using KPIs with guidelines Helps readers brainstorm performance measures, sell KPI projects to the Board and senior management, and accurately report performance Features the “KPI Project Leaders Corner” which provides readers with essential information and useful exercises Includes an array of practical tools—templates, checklists, performance measures—and a companion website (www.davidparmenter.com) Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 4th Edition is important resource for C-suite executives, senior management, project teams, external project facilitators, and team coordinators involved in all aspects of performance management systems.

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290

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John Wiley & Sons

Published Date

ISBN 10

1119620821

ISBN 13

9781119620822

The Path to Perspective

Rethinking Practices and Priorities in 21st Century Business

By: Neil David Martin

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The Path to Perspective

Rethinking Practices and Priorities in 21st Century Business

By: Neil David Martin

The Path to Perspective is nothing short of a manifesto for business in the new millennium, a classic account of why challenging assumptions is the starting point for successful companies in the 21st Century. In his first book Neil David Martin offers fresh and innovative thinking on the struggle to maximise performance in today's challenging business environment. "Experience is what you get when you don't get what you want. Fix the roof while the sun shines. Short statements make us think. Reality is often very different from how we might first perceive it. Neil's new book explains exactly why perspective is so important to business. Sharpen your thinking tools with "The Path to Perspective". (Richard Grace, Serial Entrepreneur and former Senior Manager at Xerox) Together with a compelling vision of what our organisations could be, The Path to Perspective outlines a convincing case for people-first, values-driven, free thinking business, which begins with rethinking your company's practices and priorities. It is packed with over 40 powerful concepts and a step-by-step plan to help you translate the ideas in this book into meaningful practices for your business. The author also offers us several important and eye-opening insights, including: - Why most companies still struggle to differentiate, to attract and retain employees and customers, to maximise productivity, and to innovate successfully. - Why focusing on profit as the ultimate goal of your business is actually NOT the best way of maximising profits. - Why a focus on behaviours is NOT enough to bring about a shift in attitudes within your business.

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379

Publisher

AuthorHouse

Published Date

ISBN 10

1449031919

ISBN 13

9781449031916

Distribution Planning and Control

Managing in the Era of Supply Chain Management

By: David Frederick Ross

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Distribution Planning and Control

Managing in the Era of Supply Chain Management

By: David Frederick Ross

This third edition provides operations management students, academics and professionals with a fully up-to-date, practical and comprehensive sourcebook in the science of distribution and Supply Chain Management (SCM). Its objective is not only to discover the roots and detail the techniques of supply and delivery channel networks, but also to explore the impact of the merger of SCM concepts and information technologies on all aspects of internal business and supply channel management. This textbook provides a thorough and sometimes analytical view of the topic, while remaining approachable from the standpoint of the reader. Although the text is broad enough to encompass all the management activities found in today's logistics and distribution channel organizations, it is detailed enough to provide the reader with a thorough understanding of essential strategic and tactical planning and control processes, as well as problem-solving techniques that can be applied to everyday operations. Distribution Planning and Control: Managing in the Era of Supply Chain Management, 3rd Ed. is comprised of fifteen chapters, divided into five units. Unit 1 of the text, The SCM and Distribution Management Environment, sets the background necessary to understand today’s supply chain environment. Unit 2, SCM Strategies, Channel Structures and Demand Management, reviews the activities involved in performing strategic planning, designing channel networks, forecasting and managing channel demand. Unit 3, Inventory Management in the Supply Chain Environment, provides an in-depth review of managing supply chain inventories, statistical inventory management, and inventory management in a multiechelon channel environment. Unit 4, Supply Chain Execution, traces the translation of the strategic supply chain plans into detailed customer and supplier management, warehousing and transportation operations activities. Finally Unit 5, International Distribution and Supply Chain Technologies, concludes the text by exploring the role of two integral elements of SCM: international distribution management and the deployment of information technologies in the supply chain environment. Each chapter includes summary questions and problems to challenge readers to their knowledge of concepts and topics covered. Additionally supplementary materials for instructors are also available as tools for learning reinforcement.

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936

Publisher

Springer

Published Date

ISBN 10

1489975780

ISBN 13

9781489975782

Aspirations and Anxieties

New England Workers and the Mechanized Factory System, 1815-1850

By: David A. Zonderman

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Aspirations and Anxieties

New England Workers and the Mechanized Factory System, 1815-1850

By: David A. Zonderman

Aspirations and Anxieties is a working class intellectual history of early factory operatives in antebellum New England. The book focuses on the operatives' perceptions of technological and socio-economic changes in the mechanized workplace. The study uncovers a complex debate over many facets of the factory system--the machines and factory buildings, wages and hours, relations between managers and workers, and the content and character of protest. Finally, the book argues that the roots of this debate lie in the struggle to define the meaning of work itself in a period of profound social change.

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368

Publisher

Oxford University Press

Published Date

ISBN 10

0195363388

ISBN 13

9780195363388

Breast Pathology, E-Book

By: David J Dabbs

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Breast Pathology, E-Book

By: David J Dabbs

Written with useful practicality in mind, Breast Pathology, 3rd Edition, provides surgical pathologists with authoritative guidance on the selection and best use of proper diagnostic techniques when reporting on breast specimens. Dr. David J. Dabbs and a team of internationally acclaimed pathologists incorporate genomic and molecular information, gross and microscopic findings, radiologic and laboratory diagnosis, theranostics, and immunohistochemistry to cover every aspect of benign and malignant lesions of the breast, helping you minimize diagnostic variation and error in the sign-out room. - Brings you fully up to date with recent advances, including new molecular information for breast entities, new surgical techniques, more widely used multigene prognostic tests, and assays used to determine treatment, such as PD-L1 as a new immunotherapy biomarker for triple-negative breast cancer. - Incorporates the latest classifications of breast pathology and molecular diagnosis. - Organizes each topical chapter around relevant genomic and molecular information, clinical presentation, gross and microscopic pathologic findings and diagnostic and molecular immunohistochemistry. - Maps immunohistochemistry for each entity according to diagnostic, theranostic, and genomic applications, with specific regard to disease entities in each chapter. - Discusses breast specimen handling in detail to assure proper sampling and processing for optimal molecular and immunohistochemistry resulting. - Supplies a convenient quick reference at the beginning of each chapter that includes all relevant diagnostic, theranostic, and genomic data for fast retrieval. - Features approximately 2,000 full-color pathological images that clearly depict clinical, radiological, molecular, immunohistochemical, and theranostic aspects of disease. - Includes biomarker guideline updates throughout. - Reflects updates to new tumor staging data in the American Joint Committee on Cancer (AJCC) 8th Edition and updated ASCO/CAP guidelines for interpreting HER2 assays.

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1008

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

0323795234

ISBN 13

9780323795234

Strategic Management

Concepts and Cases

By: Jeffrey H. Dyer,Paul Godfrey,Robert Jensen,David Bryce

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Strategic Management

Concepts and Cases

By: Jeffrey H. Dyer,Paul Godfrey,Robert Jensen,David Bryce

Strategic Management delivers an insightful and concise introduction to strategic management concepts utilizing a strong mix of real-world contemporary examples. Written in a conversational style, this product sparks ideas, fuels creative thinking and discussion, while engaging students with the concepts they are studying.

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504

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Wiley Global Education

Published Date

ISBN 10

1119411629

ISBN 13

9781119411628

The Developing British Political System

The 1990s

By: Ian Budge,David McKay

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The Developing British Political System

The 1990s

By: Ian Budge,David McKay

Examines the state of the British political system during the 1990s covering such areas as: economic difficulties and government response; bureaucratic networks; parties and electors; political communications; and relations with outside governments.

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290

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Routledge

Published Date

ISBN 10

1317895541

ISBN 13

9781317895541

Decision and Deliberation

The Parliament of New South Wales 1856-2003

By: David Clune,Gareth Griffith

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Decision and Deliberation

The Parliament of New South Wales 1856-2003

By: David Clune,Gareth Griffith

This book is an authoritative history of the NSW Parliament from its establishment in 1856 to 2003. It gives comprehensive accounts of both the Legislative Assembly and the Legislative Council, including analyses of their performance based on contrasting 'liberal' and 'executive' models of Parliament.The history of the Parliament is contextualised by the changing political background in which it operated over 150 years. It is enlivened by portraits of colourful Members, such as WP 'Paddy' Crick, drunken brawler and master of Parliamentary procedure, and accounts of incidents such as George Fuller's seven hour Government and the siege by trade unionists in 2003.On a broader level, the book is a dissertation on the nature of State politics and Parliaments and on the theoretical study of parliamentary institutions. A NSW Sesquicentenary of Responsible Government publication.

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794

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Federation Press

Published Date

ISBN 10

186287591X

ISBN 13

9781862875913

Global HR Competencies: Mastering Competitive Value from the Outside-In

By: David Ulrich

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Global HR Competencies: Mastering Competitive Value from the Outside-In

By: David Ulrich

Global HR Competencies provides a general overview of the developing state of the practice of HR and then details how these competencies are being adapted in each part of the world. It covers will current practices in Asia, Australia, China, Europe, India, Latin America, Middle East, United States.

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322

Publisher

McGraw Hill Professional

Published Date

ISBN 10

0071802681

ISBN 13

9780071802680

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