Known for encouraging step-by-step problem solving and for connecting techniques to real-world scenarios, David Ammons’ Tools for Decision Making covers a wide range of local government practices—from the foundational to the advanced. Brief and readable, each chapter opens with a problem in a hypothetical city and then introduces a tool to address it. Thoroughly updated with new local government examples, the second edition also incorporates chapters devoted to such additional techniques as sampling analysis, sensitivity analysis, financial condition analysis, and forecasting via trend analysis. Numerous tables, figures, exhibits, equations, and worksheets walk readers through the application of tools, and boxed features throughout each chapter present other uses for techniques, helpful online resources, and common errors. A handy guide for students and an invaluable resource and reference for practitioners.
Ammons (public administration, U. of North Carolina) put together this guide to benchmarks for mayors, city council members, city managers, department heads, management analysts, and citizens who want a measuring rod for local government services. He includes national standards, engineered standar
Highly applicable – the choice of featured techniques is weighted heavily toward those that have been field-tested in local government settings and shown to work in that arena. Very clearly organised into sections by clustering techniques that share particular characteristics. The simplified, practical approach will make this a popular primary text for professors seeking to shift the balance in their analysis course toward techniques more likely to be used by their students on the job. A website with online resources, including Excel templates, provided.
This study explores the work life of mayors, city managers, and other top executives in city government. Based on a survey of 527 city executives and enlivened with numerous anecdotes, the book documents time allocation patterns and work routines. City Executives makes comparisons with previous studies to show how city executives compare with managers in other types of organizations. The authors also note how city managers' role has changed over a 20-year period. City executives are shown to be like their private-sector counterparts. For example, they function at a relentless pace, are frequently interrupted in their work, and are generally overburdened. However, because city workers operate in an environment open to public scrutiny, they are left with only a minority of their professional time to attend to matters that they describe as priorities. Instead, they must constantly respond to intergovernmental demands, emergencies, and the needs of citizens and legislative officials.
Managing Urban America guides students through the challenges, politics, and practice of urban management—including managing conflict through politics, adapting to demographic and social changes, balancing budgets, and delivering a myriad of goods and services to citizens in an efficient, equitable, and responsive manner. The Eighth Edition has been thoroughly updated to include a discussion of the difficulties cities confront as they deal with the lingering economic challenges of the 2008 recession, the concept of e-government and how it affects the theory and practice of management, and the implications of environmental issues for urban government management.
Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)
Managing America's Small Communities charts several key aspects of the largely unexamined world of small city management. This book describes the democraphic trends, structural features, executive behavior and service quality among small communities. Are small cities growing, declining or have they remained untouched by the force of change? To what extent have the structural changes and reforms that have swept through larger cities touched small communities? What are the characteristics and behaviors of small city chief executives and how involved are different executives in the dimensions of the governmental process? How do chief executives in small cities make decisions about local services and programs? Are there differences in the extent to which appointed managers and elected mayors are responsive to community interests? The book also examines the frequency with which small communities provide various services, the quality of services provided and how small city officials can diagnose problems with service quality and performance. The book's theme is the value added to small communities that evidence professionalism in city administration. The benefits that accrue to having a professional city manager are most apparent in the extent to which city managers are engaged in decisions related to each of the dimensions of the governmental process, the level of service quality provided, and the prospects for measuring service performance.
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