David Haworth's Books

Safety and Security in Tourism

Relationships, Management, and Marketing

By: C Michael Hall,Dallen J. Timothy,David Timothy Duval

Write a review Read reviews Take a Quiz Solve Book Puzzle

Safety and Security in Tourism

Relationships, Management, and Marketing

By: C Michael Hall,Dallen J. Timothy,David Timothy Duval

How will the travel and tourism industry respond to the terrorist attacks on America?The recent terrorist attacks in the United States and their repercussions for the travel and leisure industries have focused more attention on tourism safety and security issues than ever before. The impact on tourism destinations and businesses, as well as on traveler behavior, will be significant. Recent events require further analysis not only of how travel safety may be improved but also how security issues may be seen in terms of tourism marketing and management so that the industry is able to better respond to such challenges.In this, an era of turbulent global relationships, the need for destination marketing organizations to demonstrate that they are safe for tourists has become increasingly important. Negative publicity, often unrelated to on-the-ground reality, may also serve to affect tourist perceptions.Safety and Security in Tourism: Relationships, Management, and Marketing examines: the effects of the September 11, 2001 attacks on the tourism industry and how the industry is responding the importance of safety as a factor in destination or activity choice case studies of destination and business responses to past political instability and/or attacks against tourists safety, security and destination image the role of the media in influencing consumer perceptions of travel safety consumer awareness of travel advisories and their influence on behavior the role of insurance in the travel industry consumer awareness and acceptance of security measures in travel and tourism safety and security as a component in destination marketing crisis and risk management in the tourism industry cross-border security and visa controls and their implications for tourism safety and security measures for tourists in different sectors and in airportsTourism has often been cited as a force for peace, yet tourism is typically one of the first industrial casualties of war and political unrest. This book examines tourism safety and security issues to give you a better knowledge base from which to respond to future events.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

344

Publisher

Routledge

Published Date

ISBN 10

1136408193

ISBN 13

9781136408199

The Image of God and the Psychology of Religion

By: Richard L Dayringer,David Oler

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Image of God and the Psychology of Religion

By: Richard L Dayringer,David Oler

What are the implications of a client’s image of God? Improve your confidence—and your practice skills—by enhancing your knowledge of how individuals are likely to perceive God, and of how those perceptions impact the way they function as human beings. Theologians have long speculated and theorized about how humans imagine God to be. This book merges theology with science, presenting empirical research focused on perceptions of God in a variety of populations living in community and mental health settings. Each chapter concludes with references that comprise an essential reading list, and the book is generously enhanced with tables that make data easy to access and understand. “Liberating Images of God” discusses the constriction and impoverishment of God images due to the traditional restrictions of God images to those that are male and personified. This chapter examines the potential for the client and counselor’s co-creation of images of God which embrace the feminine as well as the masculine, the nurturer as well as the warrior, and the natural world in all its dimensions as well as the human world, to liberate, enrich, sustain, and transform the client’s relationships with God and with him/herself. “Attachment, Well-Being, and Religious Participation Among People with Severe Mental Disorders” examines the relationship between attachment states of mind and religious participation among people diagnosed with severe mental illness. “Concepts of God and Therapeutic Alliance Among People with Severe Mental Disorders” explores the transferential aspects of God representation among severely mentally ill adults. It highlights research on the relationship between a patient’s image of God and that patient’s working relationship with his/her case manager, and discusses the implications for clinical practice of those findings. “The Subjective Experience of God” presents a theory about the psychological basis for the experience of God that argues that this experience is essentially a form of projection and as such is an internal event that does not exist independent of an individual’s psyche. This chapter draws a distinction between faith in a particular belief—namely, faith in the existence of a loving, omnipotent God—and an attitude of faith, which is the basis for experiences of transcendence. “Relationship of Gender Role Identity and Attitudes” presents the results of a study in which nearly 300 Catholic attendees at three university Catholic centers completed the Bern Sex Role Inventory, the Attitudes Toward Women Scale, and the Perceptions of God Checklist. This chapter looks at images of God as masculine or feminine, and at the connection for people between the way they perceive God and the way they relate towards men and women. “Reflections on a Study in a Mental Hospital,” brings you groundbreaking new research on perceptions of God in an inpatient population. This chapter examines the positive effects (as opposed to the negative effects previously portrayed by the psychological community) of religious belief and practice for residential care patients in a psychiatric hospital.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

146

Publisher

Routledge

Published Date

ISBN 10

1136434518

ISBN 13

9781136434518

Program Evaluation and Family Violence Research

By: Sally K. Ward,David Finkelhor

Write a review Read reviews Take a Quiz Solve Book Puzzle

Program Evaluation and Family Violence Research

By: Sally K. Ward,David Finkelhor

Understand and evaluate family violence programs for your community! Twenty years ago, the major issue in creating interventions to prevent domestic violence was persuading the courts, the funding agencies, and society that domestic violence was a serious problem worthy of time, trouble, and money. Now that the importance of domestic violence has been established, we need safe and effective ways to evaluate those interventions to see which ones are working and how they can be improved. Program Evaluation and Family Violence Research brings together some of the best minds in the field discussing such vital evaluation issues as policy implications, alternative designs for evaluation studies, and ethical concerns. This comprehensive book approaches the vexed question of evaluation with compassion as well as scientific rigor. Clearly, traditional double-blind studies and control groups are difficult to conduct when family violence is the subject; it is ethically indefensible to sit back and watch abusers hurt their mates or children when interventions are available. Yet finding usable methods of program evaluation is also essential. Program Evaluation and Family Violence Research confronts these questions and discusses practical ways to evaluate a variety of domestic violence programs. Program Evaluation and Family Violence Research draws on years of experience to address the difficult questions raised, including: going beyond evaluating program effectiveness to analyze why and how interventions help change behavior creating new research designs to adapt to the unique concerns of the family violence field using meta-analysis for program evaluation research determining the interaction between research and program results identifying barriers between community activists and social scientists that may impede research Program Evaluation and Family Violence Research offers fresh and creative ways to do program evaluations, guarantee subjects’physical and emotional safety, and make good science humane.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

330

Publisher

Routledge

Published Date

ISBN 10

1317719999

ISBN 13

9781317719991

The Brontës

By: David Orme

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Brontës

By: David Orme

This volume is part of the Writers in Britain series which introduces children to great literary figures. Describing the background of the Bronte family, this book puts their life and work in the context of the great social, political, and economic changes that took place during their lives.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Publisher

Evans Brothers

Published Date

ISBN 10

0237517442

ISBN 13

9780237517441

Organic Chemistry

By: David R. Klein

Write a review Read reviews Take a Quiz Solve Book Puzzle

Organic Chemistry

By: David R. Klein

In Organic Chemistry, 3rd Edition, Dr. David Klein builds on the phenomenal success of the first two editions, which presented his unique skills-based approach to learning organic chemistry. Dr. Klein’s skills-based approach includes all of the concepts typically covered in an organic chemistry textbook, and places special emphasis on skills development to support these concepts. This emphasis on skills development in unique SkillBuilder examples provides extensive opportunities for two-semester Organic Chemistry students to develop proficiency in the key skills necessary to succeed in organic chemistry.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

1312

Publisher

John Wiley & Sons

Published Date

ISBN 10

111944425X

ISBN 13

9781119444251

Organic Chemistry, Student Study Guide and Solutions Manual

By: David R. Klein

Write a review Read reviews Take a Quiz Solve Book Puzzle

Organic Chemistry, Student Study Guide and Solutions Manual

By: David R. Klein

This is the Student Study Guide and Solutions Manual to accompany Organic Chemistry, 3e. Organic Chemistry, 3rd Edition is not merely a compilation of principles, but rather, it is a disciplined method of thought and analysis. Success in organic chemistry requires mastery in two core aspects: fundamental concepts and the skills needed to apply those concepts and solve problems. Readers must learn to become proficient at approaching new situations methodically, based on a repertoire of skills. These skills are vital for successful problem solving in organic chemistry. Existing textbooks provide extensive coverage of, the principles, but there is far less emphasis on the skills needed to actually solve problems.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

1103

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119378699

ISBN 13

9781119378693

Assessing Forest Ecosystem Health in the Inland West

By: David L. Adams

Write a review Read reviews Take a Quiz Solve Book Puzzle

Assessing Forest Ecosystem Health in the Inland West

By: David L. Adams

Inland West, their historical origins, assessments of available management tools, and analyses of the various choices available to policymakers. Its goal is to help people understand the Inland West forests so that public policies can reflect a constructive and realistic framework in which forests can be managed for sustained health. This resource is the product of a scientific workshop where 35 participants, including scientists, resource managers, administrators, and environmentalists, addressed the forest health problem in the Inland West. Synthesis chapters integrate the diverse knowledge and experience which participants brought to the workshop. They identify and link together many of the ecological, social, and administrative conditions which have created the forest health problem in the West. The book is unique in that it reflects a process that fostered the use of academic research, field realities, and industrial knowledge to define an interdisciplinary problem, establish rational policy objectives, and set-up “do-able” management approaches. The following topics are analyzed: Assessing forest ecosystem health in the Inland West Historical and anticipated changes in forest ecosystems in the Inland West Defining and measuring forest health Historical range of variability as a tool for evaluating ecosystem change Administrative barriers to implementing forest health problems Economic and social dimensions of the forest health problem Fire management Ecosystem and landscape management

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

504

Publisher

Routledge

Published Date

ISBN 10

135146552X

ISBN 13

9781351465526

Foundations of Organic Chemistry

Unity and Diversity of Structures, Pathways, and Reactions

By: David R. Dalton

Write a review Read reviews Take a Quiz Solve Book Puzzle

Foundations of Organic Chemistry

Unity and Diversity of Structures, Pathways, and Reactions

By: David R. Dalton

This book differs from other organic chemistry textbooks in that it is not focused purely on the needs of students studying premed, but rather for all students studying organic chemistry. It directs the reader to question present assumptions rather than to accept what is told, so the second chapter is largely devoted to spectroscopy (rather than finding it much later on as with most current organic chemistry textbooks). Additionally, after an introduction to spectroscopy, thermodynamics and kinetics, the presentation of structural information of compounds and organic families advances from hydrocarbons to alcohols to aldehydes and ketones and, finally, to carboxylic acids.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

1440

Publisher

John Wiley & Sons

Published Date

ISBN 10

1118005384

ISBN 13

9781118005385

The Pastoral Voice of Robert Perske

By: William C. Gaventa,David L. Coulter

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Pastoral Voice of Robert Perske

By: William C. Gaventa,David L. Coulter

Well known in mental health circles for his writing on mental retardation and community inclusion, Robert Perske is an important advocate for the developmentally disabled today. The Pastoral Voice of Robert Perske examines the earlier works (from 1963 to 1971) of Robert Perske, focusing on his role as a pastor and chaplain at the Kansas Neurological Institute. These articles were some of the first on ministry and mental retardation, yet they can easily be applied to the mental health and pastoral issues of today. Not only is this collection useful to clergy and spiritual administrators as well as mental health professionals, but the words of Robert Perske can be enlightening to the families of those who are developmentally disabled.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

204

Publisher

Psychology Press

Published Date

ISBN 10

0789022567

ISBN 13

9780789022561

Internet Guide to Herbal Remedies

By: David J. Owen

Write a review Read reviews Take a Quiz Solve Book Puzzle

Internet Guide to Herbal Remedies

By: David J. Owen

The next best thing to knowing something is knowing where to find it. Samuel Johnson The Internet Guide to Herbal Remedies helps you find reliable online resources for the information you need about herbs used to treat a variety of medical conditions, including cancer, heart disease, depression, and AIDS. This easy-

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

134

Publisher

CRC Press

Published Date

ISBN 10

1482269406

ISBN 13

9781482269406

Anadenanthera

Visionary Plant of Ancient South America

By: Constantino M Torres,David B Repke

Write a review Read reviews Take a Quiz Solve Book Puzzle

Anadenanthera

Visionary Plant of Ancient South America

By: Constantino M Torres,David B Repke

A multidisciplinary study of pre-Columbian South America—centering on the psychoactive plant genus Anadenanthera As cultures formed and evolved in pre-Columbian South America, Anadenanthera became one of the most widely used shamanic inebriants. Anadenanthera: Visionary Plant of Ancient South America is more than a comprehensive reference on shamanic visionary substances; it is a useful tool for archeologists and pre-Columbian art historians. This thorough book examines the ritual and cultural use of Anadenanthera from prehistory to the present, along with its botany, chemistry, pharmacology, anthropology, and archeology. The earliest evidence for the use of psychoactive plants in South America is provided by remains of seeds and pods recovered from archeological sites four millennia old. Various preparations were derived from it with the intent of being a shamanic inebriant. Inhaled through the nose, smoked in pipes or as cigars, and prepared in fermented drinks, Anadenanthera served a central role in the cultural development of indigenous societies in South America. Anadenanthera: Visionary Plant of Ancient South America explores the full spectrum of information gleaned from research, covering numerous archeological sites in the Andean region, as well as discussing Amazonian shamanic rituals and lore. Analyses of the artistic expressions within the decorations of associated ceremonial paraphernalia such as ritual snuffing tubes and snuff trays are included. The text is richly illustrated with photographs and images of decorated ritual implements, and provides a comprehensive bibliography. Anadenanthera: Visionary Plant of Ancient South America explores: botanical aspects, taxonomy, and geographical distribution of Anadenanthera ethnographical, historical, and traditional aspects of Anadenanthera use chemical and pharmacological investigations of the genus and the various visionary preparations derived from it—with emphasis on the biologically active constituents theories of the mechanisms of action of the active tryptamines and carboline alkaloids comparisons of wood anatomy, morphology, and percentage of alkaloid content evaluation of stylistic and iconographic traits Anadenanthera: Visionary Plant of Ancient South America is a thorough, useful resource for archeologists, anthropologists, chemists, researchers, pre-Columbian art historians, and any layperson interested in pre-Columbian art, archeology, or visionary plants.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

348

Publisher

Routledge

Published Date

ISBN 10

1317955161

ISBN 13

9781317955160

Managing Sustainable Tourism

A Legacy for the Future

By: David L. Edgell, Sr

Write a review Read reviews Take a Quiz Solve Book Puzzle

Managing Sustainable Tourism

A Legacy for the Future

By: David L. Edgell, Sr

Intelligently designed tourism strategies for the twenty-first century! Successful tourism development and marketing are dependent on maintaining a delicate balance between economic growth and the protection of environments. Managing Sustainable Tourism: A Legacy for the Future tackles the tough issues of tourism such as negative environmental impact and cultural degradation, and provides answers that don’t sacrifice positive economic growth. This essential book offers practical plans for fostering harmonious relationships among local communities, the private sector, not-for-profit organizations, academic institutions, and governments at all levels as well as develops management practices and philosophies that protect natural, built, and cultural environments while reinforcing positive and orderly economic growth. Managing Sustainable Tourism discusses in-depth the sensible guidelines for protecting environment, heritage sites, and local culture while developing realistic tourism goals for compatible economic growth. Useful strategies for sustainable tourism are detailed for each tourism type, along with useful tried-and-true marketing techniques aimed at cooperation and respect for all types of environments. Case studies, research, and supplemental reading lists clearly illustrate ideas and the author’s qualified suggestions. Managing Sustainable Tourism explores: the future of the tourism industry understanding sustainable tourism the economics of community growth through tourism marketing the sustainable tourism product nature tourism heritage tourism cultural tourism rural tourism practical guidelines for sustainable tourism a workable global sustainable tourism initiative Managing Sustainable Tourism is an ideal resource for educators, students, developers, entrepreneurs, investors, tourism strategists, planners, policymakers, and anyone interested in sustainable tourism for the new millennium.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

178

Publisher

Routledge

Published Date

ISBN 10

1136772871

ISBN 13

9781136772870

Organic Chemistry, 4e Student Solution Manual and Study Guide

By: David R. Klein

Write a review Read reviews Take a Quiz Solve Book Puzzle

Organic Chemistry, 4e Student Solution Manual and Study Guide

By: David R. Klein

Success in organic chemistry requires mastery in two core aspects: fundamental concepts and the skills needed to apply those concepts and solve problems. With Organic Chemistry, Student Solution Manual and Study Guide, 4th Edition, students can learn to become proficient at approaching new situations methodically, based on a repertoire of skills. These skills are vital for successful problem solving in organic chemistry.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

1234

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119659582

ISBN 13

9781119659587

The Theological Voice of Wolf Wolfensberger

By: William C Gaventa,David Coulter

Write a review Read reviews Take a Quiz Solve Book Puzzle

The Theological Voice of Wolf Wolfensberger

By: William C Gaventa,David Coulter

Do people with mental retardation have a special prophetic role? In the field of developmental disabilities, Wolf Wolfensberger is famous for his seminal book Normalization. But Wolfensberger is also a theologian, and the two strands of his thought are inextricable. The Theological Voice of Wolf Wolfensberger showcases his theories on the spiritual meaning of mental retardation and other disabilities. Up until now, Wolfensberger's work has been available only in small, hard-to-find publications, mostly in the field of human services. Thus his theological perspectives have not yet been heard in many religious circles. The Theological Voice of Wolf Wolfensberger brings together his essays and presentations from the past thirty years, giving the reader a unique pathway into his pioneering ideas on the spiritual implications of developmental disabilities. In addition, the volume includes critiques of his thought by several noted scholars and practitioners, along with Wolfensberger's response to those critiques. The Theological Voice of Wolf Wolfensberger expresses powerful opinions, some outrageous, all courageous. You will find yourself intently engaged with his provocative theories, including: why installing wheelchair access ramps may actually block full participation of the handicapped in the life of the church how the “deathmaking” culture of the modern world prevents Christians from understanding the meaning of suffering why people with mental retardation are the prophets of our times why most Christians ignore the powerful Biblical call to communality which special gifts of grace people with mental retardation may possess how handicapped and societally devalued patients can be protected from the neglect (or worse) of hospital staff The Theological Voice of Wolf Wolfensberger is challenging, inspiring, and sometimes infuriating. It is bound to stir up controversy among health care professionals, disability advocates, and anyone concerned with spiritual matters. You may not agree with Wolfensberger, as some of the contributors to this volume do not, but he will make you think . . . hard.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

185

Publisher

Routledge

Published Date

ISBN 10

1135024065

ISBN 13

9781135024062

Spirituality and Intellectual Disability

International Perspectives on the Effect of Culture and Religion on Healing Body, Mind, and Soul

By: William C Gaventa,David Coulter

Write a review Read reviews Take a Quiz Solve Book Puzzle

Spirituality and Intellectual Disability

International Perspectives on the Effect of Culture and Religion on Healing Body, Mind, and Soul

By: William C Gaventa,David Coulter

Learn about inclusive religious practices from around the world!With a multidisciplinary and anthropological perspective, Spirituality and Intellectual Disability: International Perspectives on the Effect of Culture and Religion on Healing Body, Mind, and Soul takes a fresh, innovative look into the world of religious and spiritual practices for the intellectually disabled. Containing vital insights from the first strand on spiritualit and disability at the quadrennial conference of the International Association for Scientific Study of Intellectual Disability (Seattle, 2000), this book provides a framework for bridging the gap between science and faith. It explores the ways in which faith traditions, cultural backgrounds, and professional roles can help bring about a consensus about what spiritual health means within specific cultures and faiths and across disciplines. This informative book examines and provides cutting-edge information on: recognition of spirituality in health care defining and assessing spirituality and spiritual supports perspectives on intellectual disability from Judiasm, Islam, Roman Catholicism, and Native American spirituality creative models of community ministry and religious education liturgical celebrations with people who have severe mental disabilities

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

210

Publisher

Routledge

Published Date

ISBN 10

1317788117

ISBN 13

9781317788119

Aerobic Wastewater Treatment Processes

By: David F. Tilley

Write a review Read reviews Take a Quiz Solve Book Puzzle

Aerobic Wastewater Treatment Processes

By: David F. Tilley

Aerobic Wastewater Treatment Processes: History and Development discusses the widely differing influences on the development of aerobic treatment such as water supply, toxic trade effluents, microscopy and population growth in urban areas. It covers the historical development of sewage treatment and the emergence of aerobic biological treatment from the early nineteenth century to the present day. The importance of water supply and the influence this had on the water-carriage system is examined, as is the consequent discharge of sewage into rivers. The factors which govern process selection and process development are discussed. There is a continued impetus to reduce land area, capital costs, running costs, and to optimise performance and process control. The discovery of the activated sludge process is detailed including the development, in the early 1900s, of many forms of this process. Industrial wastes were discharged to biological treatment systems and the impact of such pollutants is reviewed. The work of Royal Commissions, River Boards and the National Rivers Authority is summarised, and the advances in chemical analysis and “on-line” measurement of chemical quality characteristics. Later developments such as reed beds and the use of hybrid treatment systems are covered. Examples are included such as the “fixed film” activated sludge process which has found application for small communities in package form, and also for large-scale municipal treatment plants. Aerobic Wastewater Treatment Processes: History and Development is valuable reading for students of the following courses on CIWEM Dip examination, WITA and B Tech and Environmental Science and Civil Engineering.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

113

Publisher

IWA Publishing

Published Date

ISBN 10

1843395428

ISBN 13

9781843395423

Child Mental Health

Exploring Systems of Care in the New Millennium

By: John Y Powell,David Dosser,Dorothea Handron,Susan Mccammon,Sandra A. Spencer

Write a review Read reviews Take a Quiz Solve Book Puzzle

Child Mental Health

Exploring Systems of Care in the New Millennium

By: John Y Powell,David Dosser,Dorothea Handron,Susan Mccammon,Sandra A. Spencer

Use these system-of-care concepts to better serve children with serious emotional problems and their families!Providing services to children with emotional problems and their families continues to be a major challenge for social workers, family therapists, child mental health advocates, and psychologists in the new century. This valuable book addresses that challenge, detailing theory, principles, and application issues from the vantage points of both consumers and service providers. System-of-care values and practices were developed to address these concerns and meet the needs of these children and families, who tend to receive either no services at all or services that are far too restrictive, at a large cost to the organization providing the services.Child Mental Health: Exploring Systems of Care in the New Millennium identifies salient issues and offers suggestions for addressing the complexities of providing services for these troubled families. It also provides hope and encouragement for family members and professionals by identifying roles and practices that are effective in building collaborative community-based services.This book takes an incisive look at: the benefits and difficulties of partnering between practitioners and families the need for and benefits of partnering between practitioners of various disciplines within the system of care a working model of a wraparound process (the hallmark of the system of care) barriers that prevent effective wraparound services and what causes them the need to help social workers learn parent partnering skills the roles that families can play in the system of care the need for specialized training so that practitioners can learn to assess, understand, and integrate a family's spiritual beliefs into the system of care the development of an interdisciplinary, collaborative practice course at East Carolina University experiential training and shared-classroom experiences for students Child Mental Health: Exploring Systems of Care in the New Millennium is a tool that will aid practitioners and consumers alike as they shift their point of view from the provider-as-expert paradigm to one of building partnerships.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

199

Publisher

Routledge

Published Date

ISBN 10

1317719654

ISBN 13

9781317719656

Internal Relationship Management

Linking Human Resources to Marketing Performance

By: Michael D Hartline,David Bejou

Write a review Read reviews Take a Quiz Solve Book Puzzle

Internal Relationship Management

Linking Human Resources to Marketing Performance

By: Michael D Hartline,David Bejou

Use these techniques to improve staff performance! Internal Relationship Management: Linking Human Resources to Marketing Performance shows how businesses can develop and maintain positive interactions between managers and employees. This book provides cutting-edge research on the management of internal customers (i.e., employees) that offers practical suggestions to improve internal service, employee performance, and—ultimately—external marketing performance. This useful resource contains many special features to augment the text, including tables, figures, and models. Internal Relationship Management explores key issues, such as: internal relationship management—managing relationships with internal customers human resources activities—actions taken to influence employee attitudes and work-related behaviors career entry—the initial stages of the internal relationship management process organizational support—services provided to employees in an effort to support them With this book, you’ll gain a better understanding of: boundary spanners’ appraisals of career entry transition—from telecommunications, insurance, manufacturing, accounting, and retail firms the recruitment, selection, and retention of customer-contact service employees how internal communication processes affect boundary spanners’ satisfaction with organizational support services employee branding—employees internalize the firm’s desired brand image to project it to customers and external stakeholders the internal customer mindset—the importance employees place on serving internal customers The authors of Internal Relationship Management are established scholars in both marketing and management, providing an integrated, state-of-the-art perspective on how internal relations affect marketing performance. This book presents extensive research and case studies to emphasize how employee satisfaction results in customer satisfaction.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

120

Publisher

Routledge

Published Date

ISBN 10

1136423877

ISBN 13

9781136423871

Transforming New Technologies into Cash Flow

Creating Market-Focused Strategic Paths for Business-to-Business Companies

By: J David Lichtenthal,Roger More

Write a review Read reviews Take a Quiz Solve Book Puzzle

Transforming New Technologies into Cash Flow

Creating Market-Focused Strategic Paths for Business-to-Business Companies

By: J David Lichtenthal,Roger More

Create market-focused strategies that make maximum use of your company’s technologies What separates the best from the rest among professional managers? The ability to constantly create, rethink, and revamp strategies by creating and applying powerful new concepts. But a major problem for managers in technology-intensive companies is how to successfully integrate their choice of technologies into competitive market strategies. Transforming New Technologies into Cash Flow develops and applies a simple but powerful new set of concepts to help managers in technology-intensive companies integrate their technology choices with marketing strategies that drive profits high and keep cash flowing. This unique book helps managers map and plan new strategic paths that successfully integrate bundles of technologies, product functionalities, end-user segments, and market networks to create market-focused strategies and competitive differentiation. The book uses case examples and provides a “Management Application Toolkit” of simple and tested maps, worksheets, and interactive cash flow spreadsheets to connect strategic path choices to long-term net cash flow that results in real financial success. Transforming New Technologies into Cash Flow examines: a management process perspective the importance of creating market focus strategic paths; integrating technology choices organizing management teams around strategic paths major management problems with new technologies strategic path mapping, analysis, and integration managing the technology development and adoption processes integrating strategic path bundles: managing transformation processes creating powerful competitive differentiation creating “hot” zones on strategic paths driving cash flow with stategic paths the critical role of pricing and much more! Transforming New Technologies into Cash Flow is an essential professional resource for senior and middle multifunction managers in technology-intensive companies, technical, R&D, and engineering managers, and managers in executive education workshops. This book is part of The Foundation Series in Business Marketing, which also includes Fundamentals of Business Marketing Research and Fundamentals of Business Marketing Education: A Guide for University-Level Faculty and Policymakers (Series Senior Editor: J. David Lichtenthal, PhD, MBA, Zicklin School, Baruch College, City University of New York).

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

268

Publisher

Routledge

Published Date

ISBN 10

1317954742

ISBN 13

9781317954743

Digital Libraries

Philosophies, Technical Design Considerations, and Example Scenarios

By: David Stern

Write a review Read reviews Take a Quiz Solve Book Puzzle

Digital Libraries

Philosophies, Technical Design Considerations, and Example Scenarios

By: David Stern

An unparalleled overview of current design considerations for your digital library! Digital Libraries: Philosophies, Technical Design Considerations, and Example Scenarios is a balanced overview of public services, collection development, administration, and systems support, for digital libraries, with advice on adopting the latest technologies that appear on the scene. As a professional in the library and information science field, you will benefit from this special issue that serves as an overview of selected directions, trends, possibilities, limitations, enhancements, design principals, and ongoing projects for integrated library and information systems. In Digital Libraries, you will discover the latest ideas and research on digitizing and distributing online library material, including information on: organization and administration of new digital library facilities collection development in digital libraries technological infrastructures for seamlessly integrated computer databases over the Internet XML and other new standards for displaying data on the web interface design issues in the search environment object oriented interfaces and improved searching possibilities a brief history of patents on the internet Digital Libraries is a working reference for your digital library-specific problems. Split into three related sections: Philosophies, Technical Design Considerations, and Example Scenarios, Digital Libraries addresses the many complexities and new issues that have evolved with the development of digital libraries and their future technologies. You will gain a thorough understanding of the public service and design considerations that are necessary to take your digital library into the 21st century.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

254

Publisher

Routledge

Published Date

ISBN 10

1134730756

ISBN 13

9781134730759

New Dimensions in Agroecology

By: Anil Shrestha,David Clements

Write a review Read reviews Take a Quiz Solve Book Puzzle

New Dimensions in Agroecology

By: Anil Shrestha,David Clements

Reduce the environmentally negative aspects of industrial agriculture with an ecologically sound philosophy! New Dimensions in Agroecology explores the latest developments in the emerging science of agroecology, focusing on how these new concepts and cutting-edge tools will help minimize the impact of agriculture on the environment and fos

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

566

Publisher

CRC Press

Published Date

ISBN 10

1482298015

ISBN 13

9781482298017

Customer Relationship Management in Electronic Markets

By: Gopalkrishnan R Iyer,David Bejou

Write a review Read reviews Take a Quiz Solve Book Puzzle

Customer Relationship Management in Electronic Markets

By: Gopalkrishnan R Iyer,David Bejou

Discover an important tool in the development of new marketing strategies for satisfying online customers! Edited by two experts in the fields of business and marketing, Customer Relationship Management in Electronic Markets is designed to help you build Internet relationships that lead to customer retention and long-term loyalty. With this book, you will be able to offer customers the benefits they seek in the virtual marketplace and serve their best interests. Examining Web sites, e-mail, data mining, and other technology, this valuable tool can help you attract and keep the customers who will be the most profitable for your business. Despite many predictions that electronic marketing would create high profits for lower costs, many businesses have been discouraged by low yields due to ineffectual methods of obtaining and maintaining customers. Customer Relationship Management in Electronic Markets provides multiple frameworks, strategies, and techniques around which to organize your company’s electronic marketing plans. It shows you how to calculate trends, predict customer loss and gain, and prevent dissolution through analysis of the customer’s ever-changing needs. This volume also utilizes examples of real successful companies that have used the Internet to the fullest extent, like Staples, Dell, and Amazon.com. Customer Relationship Management in Electronic Markets is an excellent resource for individuals engaged in any aspect of business relationships, from customer service managers, consultants and corporate trainers in marketing, to owners of major corporations, online businesses and entrepreneurs, and students in the field. Specifically, you will gain information on the following: business-to-business (B2B) and business-to-customer (B2C) exchanges—similarities, differences, and how the Internet has changed these relationships the prospects of the Internet for marketing and customer relationships—predictions, positive effects, and negative effects from its inception to today how to develop and maintain a loyal customer base via the Internet improving B2B exchanges and business buyer relationship management through seamless Internet integration how to create a Web site that satisfies loyal customers and draws in new customers Featuring several charts, tables, and graphs, this guide provides effective measures that you can institute to ensure your company’s longevity. Customer Relationship Management in Electronic Markets will help you create marketing strategies that will successfully meet the needs of your customers and enhance your business reputation.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

124

Publisher

Routledge

Published Date

ISBN 10

1317718798

ISBN 13

9781317718796

Burnley FC Miscellany

Everything you ever needed to know about The Clarets

By: David Clayton

Write a review Read reviews Take a Quiz Solve Book Puzzle

Burnley FC Miscellany

Everything you ever needed to know about The Clarets

By: David Clayton

Everything you ever needed to know about Burnley.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Publisher

Amberley Publishing Limited

Published Date

ISBN 10

144564245X

ISBN 13

9781445642451

Medicine and Healing Practices in Ancient Egypt

By: Rosalie David,Roger Forshaw

Write a review Read reviews Take a Quiz Solve Book Puzzle

Medicine and Healing Practices in Ancient Egypt

By: Rosalie David,Roger Forshaw

Medicine and Healing Practices in Ancient Egypt provides a new perspective on healthcare and healing treatments in Egypt from the Predynastic to the Roman periods. Rather than concentrating exclusively on diseases and medical conditions as evidenced in ancient sources, it provides a ‘people-focused’ perspective, asking what it was like to be ill or disabled in this society? Who were the healers? To what extent did disease occurrence and treatment reflect individual social status? As well as geographical, environmental and dietary factors, which undoubtedly affected general health, some groups were prone to specific hazards. These are discussed in detail, including soldiers’ experience of trauma, wounds and exposure to epidemics; and conditions - blindness, sand pneumoconiosis, trauma and limb amputations – resulting from working conditions at building and other sites. Methods of diagnosis and treatment were derived from special concepts about disease and medical ethics. These are explored, as well as the individual contributions and professional interactions of various groups of healers and carers. Medical training and practice occurred in various locations, including temples and battlefields; these are described, as well as the treatments and equipment that were available. Ancient writers generally praised the Egyptian healers’ knowledge, expertise, and professional relationship with their patients. A brief comparison is drawn between this approach and those prevailing elsewhere in Mesopotamia, Greece and Rome. Finally, Egypt’s legacy, transmitted through Greek, Roman and Arabic sources, is confirmed as the source of some principles and practices still found in modern ‘Western’ medicine. Combining information from the latest studies on human remains and the authors’ biomedical research, this book brings the subject up to date, enabling a wide readership to access often scattered information in a fascinating synthesis.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

238

Publisher

Liverpool University Press

Published Date

ISBN 10

1835536298

ISBN 13

9781835536292

Social Services in the Workplace

Repositioning Occupational Social Work in the New Millennium

By: Michàlle E. Mor-Barak,David Bar-Gal

Write a review Read reviews Take a Quiz Solve Book Puzzle

Social Services in the Workplace

Repositioning Occupational Social Work in the New Millennium

By: Michàlle E. Mor-Barak,David Bar-Gal

Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium will help you meet the challenges that the rapidly changing world of work today presents. These challenges offer new opportunities for you as a social work professional in general and for the field of occupational social work in particular.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

234

Publisher

Psychology Press

Published Date

ISBN 10

0789008386

ISBN 13

9780789008381

Vitamin C

Its Chemistry and Biochemistry

By: Michael B. Davies,John Austin,David A. Partridge

Write a review Read reviews Take a Quiz Solve Book Puzzle

Vitamin C

Its Chemistry and Biochemistry

By: Michael B. Davies,John Austin,David A. Partridge

Provides an in-depth, interdisciplinary study of the history, chemistry, biochemistry and medical importance of Vitamin C. Of interest to school, polytechnic and university students and chemists or lay persons carrying out research in this area.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

182

Publisher

Royal Society of Chemistry

Published Date

ISBN 10

0851863337

ISBN 13

9780851863337

Rules of Thumb for the Physical Scientist

By: David Fisher

Write a review Read reviews Take a Quiz Solve Book Puzzle

Rules of Thumb for the Physical Scientist

By: David Fisher

This book collects together the many simple empirical correlations which have been observed between diverse properties. These correlations are of invaluable help in estimating unknown properties and in forecasting the likely properties of unknown systems.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

285

Publisher

Trans Tech Publications Ltd

Published Date

ISBN 10

3035739587

ISBN 13

9783035739589

Organic Chemistry

A Short Course

By: Harold Hart,Leslie E. Craine,David J. Hart

Write a review Read reviews Take a Quiz Solve Book Puzzle

Organic Chemistry

A Short Course

By: Harold Hart,Leslie E. Craine,David J. Hart

Through its emphasis on applications, thorough problem-solving pedagogy and excellent problem sets, this volume presents a solid introduction to modern organic chemistry.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

600

Published Date

ISBN 10

0618215433

ISBN 13

9780618215430

Book's by David Haworth

Username

Password

Password again

Birthday

Email