David H. Maister's Books

First Among Equals

How To Manage A Group Of Professionals

By: Patrick J. McKenna,David H. Maister

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First Among Equals

How To Manage A Group Of Professionals

By: Patrick J. McKenna,David H. Maister

Managing people when you're not their boss is a challenge, particularly in professional service firms where, increasingly, top professionals are being tapped to lead their peers. Now Patrick McKenna and David Maister provide a 'play book' for professionals trying to be both a team member and coach. In industies ranging from banking and insurance to law and engineering, as well as in research labs and software companies, management responsibility is increasingly delegated - ususally without guidance - to those who head up smaller teams of professionals. FIRST AMONG EQUALS speaks directly to those who have gone from focusing on their own performance to being a group manager in charge of leading others. From understanding the group leader role to setting terms of reference and effectively dealing with talented prima donnas, McKenna and Maister present a thorough introduction to managing and orchestrating talent.

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Page Count

303

Publisher

Simon and Schuster

Published Date

ISBN 10

1471108694

ISBN 13

9781471108693

Managing The Professional Service Firm

By: David H. Maister

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Managing The Professional Service Firm

By: David H. Maister

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.

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Page Count

479

Publisher

Simon and Schuster

Published Date

ISBN 10

1471109658

ISBN 13

9781471109652

Managing The Professional Service Firm

By: David H. Maister

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Managing The Professional Service Firm

By: David H. Maister

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479

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Simon and Schuster

Published Date

ISBN 10

1471109658

ISBN 13

9781471109652

First Among Equals

How To Manage A Group Of Professionals

By: Patrick J. McKenna,David H. Maister

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First Among Equals

How To Manage A Group Of Professionals

By: Patrick J. McKenna,David H. Maister

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Page Count

303

Publisher

Simon and Schuster

Published Date

ISBN 10

1471108694

ISBN 13

9781471108693

The Trusted Advisor

By: David H. Maister,Robert Galford,Charles Green

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The Trusted Advisor

By: David H. Maister,Robert Galford,Charles Green

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable "Trusted Advisor" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

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Page Count

234

Publisher

Simon and Schuster

Published Date

ISBN 10

147110964X

ISBN 13

9781471109645

F1rst Among Equals

How to Manage a Group of Professionals

By: Patrick J. McKenna,David H. Maister

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F1rst Among Equals

How to Manage a Group of Professionals

By: Patrick J. McKenna,David H. Maister

In this guide to managing in professional environments, two renowned consultants show professional group managers lacking formal authority how to lead colleagues to peak performance. 15 tables.

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Page Count

328

Publisher

Simon and Schuster

Published Date

ISBN 10

0743225511

ISBN 13

9780743225519

Practice What You Preach

What Managers Must Do To Create A High-achievement Culture

By: David H. Maister

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Practice What You Preach

What Managers Must Do To Create A High-achievement Culture

By: David H. Maister

In today's highly competitive realm of professional service firms, the quest for individual stardom is at an all-time high. The temptation to rack up the most billable hours and out-perform one's fellow advisers is often irresistible. But it is also shortsighted and terribly counterproductive, according to world-renowned authority and acclaimed author David Maister. In this groundbreaking book, Maister issues a much-needed wake-up call to today's professional service firms. Arguing that a far greater contribution to a firm's success can come from those who find fulfilment in seeing other's succeed rather than those who assume the role of "most valuable player". The author outlines and discusses in detail the nine key "people" issues upon which successfully managed and profitable organisations rely. Supporting his findings with a range of compelling data, Maister demonstrates how and why firms that emphasise the highest standards of employee professionalism are invariably more financially successful than those that don't.

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Page Count

269

Publisher

Simon and Schuster

Published Date

ISBN 10

1471105687

ISBN 13

9781471105685

True Professionalism

The Courage To Care About Your Clients & Career

By: David H. Maister,Robert Galford,Charles Green

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True Professionalism

The Courage To Care About Your Clients & Career

By: David H. Maister,Robert Galford,Charles Green

Are some technically competent professionals who work hard and long hours 'true professionals' or are they just cruisers? In this deeply illuminating call to arms, David Maister, the world's premier consultant to professional service firms, vigorously challenges individuals to examine closely the meaning of their work and reach beyond their grasp. The pursuit of the highest standards, Maister argues, is the primary road to commercial success. He presents a visionary reconception of professionalism that encompasses a lifelong dedication to self-improvement, a personal commitment to excellence, and a true spirit of service to clients. Looking first at the individual professional, Maister dares those good corporate citizens who 'do their duty' to discover what they truly love to do. Turning to the institution, Maister focuses on what he calls the 'instability' of professional service firms today, and offers advice on how to invest in skill building. David Maister's message is a recipe for success and for professional satisfaction making TRUE PROFESSIONALISM a worthy successor to his previous writings.

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Page Count

290

Publisher

Simon and Schuster

Published Date

ISBN 10

1471108511

ISBN 13

9781471108518

Aesop and the CEO

Powerful Business Lessons from Aesop and America's Best Leaders

By: David Noonan

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Aesop and the CEO

Powerful Business Lessons from Aesop and America's Best Leaders

By: David Noonan

It is easy to be overwhelmed by the sheer volume of business books flooding the market today. Even more daunting is the task of weeding through them to find the "golden nugget" of wisdom inside. In Aesop and the CEO, David Noonan has simplified the process by providing this well-researched primer of the most essential advice from the greatest business books ever written. Further, in a clever melding of modern business sense and ancient wisdom, he has used the animal-based stories of Aesop as springboards to launch these 50 lessons. Both entertaining and informative, Aesop and the CEO includes advice from well-known leaders such as Bill Gates, Sam Walton, Donald Trump, and Lee Iacocca. The short, easy-to-read vignettes cover every aspect of corporate life: negotiations, hiring and firing, mergers and acquisitions, marketing and sales, and day-to-day management.

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Page Count

190

Publisher

HarperCollins Leadership

Published Date

ISBN 10

141851327X

ISBN 13

9781418513276

The Trusted Advisor: 20th Anniversary Edition

By: Charles H. Green,Robert M. Galford,David H. Maister

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The Trusted Advisor: 20th Anniversary Edition

By: Charles H. Green,Robert M. Galford,David H. Maister

Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors. In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

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Page Count

236

Publisher

Simon and Schuster

Published Date

ISBN 10

0743205448

ISBN 13

9780743205443

The Behavioral Advantage

What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena

By: Terry Bacon,David Pugh

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The Behavioral Advantage

What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena

By: Terry Bacon,David Pugh

In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena.The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business.Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage -- and reap the profits that come with it.

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Page Count

320

Publisher

AMACOM

Published Date

ISBN 10

0814413137

ISBN 13

9780814413135

Aesop & the CEO

Powerful Business Insights from Aesop's Ancient Fables

By: David Noonan

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Aesop & the CEO

Powerful Business Insights from Aesop's Ancient Fables

By: David Noonan

David Noonan believes it's time for a return to the time-tested maxims of yesteryear. Inside, he offers a fresh perspective on the universal truths embedded in Aesop's compact morality plays, including: Slow and steady wins the race. The overeager make bad decisions. It is wise to prepare today for the needs of tomorrow. No good deed, however small, is ever wasted. Using the experiences and writings of well-known industry and government notables, Aesop and the CEO illustrates powerful business insights-lessons of both success and failure-and draws a business moral from each. The world of business has changed enormously since Aesop's time, but people haven't. As the corporate culture cries out for strong, ethical leadership, this book confirms that integrity, reliability, honesty, and respect continue to be as essential to a business's long-term survival as is the bottom line. Book jacket.

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Page Count

226

Publisher

Nelson Books

Published Date

ISBN 10

0785260102

ISBN 13

9780785260103

The Trusted Advisor

By: David H. Maister,Robert Galford,Charles Green

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The Trusted Advisor

By: David H. Maister,Robert Galford,Charles Green

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Page Count

234

Publisher

Simon and Schuster

Published Date

ISBN 10

147110964X

ISBN 13

9781471109645

The Trusted Advisor: 20th Anniversary Edition

By: Charles H. Green,Robert M. Galford,David H. Maister

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The Trusted Advisor: 20th Anniversary Edition

By: Charles H. Green,Robert M. Galford,David H. Maister

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Page Count

236

Publisher

Simon and Schuster

Published Date

ISBN 10

0743205448

ISBN 13

9780743205443

True Professionalism

The Courage To Care About Your Clients & Career

By: David H. Maister,Robert Galford,Charles Green

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True Professionalism

The Courage To Care About Your Clients & Career

By: David H. Maister,Robert Galford,Charles Green

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Solve jigsaw puzzle

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Page Count

290

Publisher

Simon and Schuster

Published Date

ISBN 10

1471108511

ISBN 13

9781471108518

Practice What You Preach

What Managers Must Do To Create A High-achievement Culture

By: David H. Maister

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Practice What You Preach

What Managers Must Do To Create A High-achievement Culture

By: David H. Maister

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Solve jigsaw puzzle

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Page Count

269

Publisher

Simon and Schuster

Published Date

ISBN 10

1471105687

ISBN 13

9781471105685

Book's by David H. Maister

First Among Equals

First Among Equals

Managing The Professional Service Firm

Managing The Professional Service Firm

Managing The Professional Service Firm

Managing The Professional Service Firm

First Among Equals

First Among Equals

The Trusted Advisor

The Trusted Advisor

F1rst Among Equals

F1rst Among Equals

Practice What You Preach

Practice What You Preach

True Professionalism

True Professionalism

Aesop and the CEO

Aesop and the CEO

The Trusted Advisor: 20th Anniversary Edition

The Trusted Advisor: 20th Anniversary Edition

The Behavioral Advantage

The Behavioral Advantage

Aesop & the CEO

Aesop & the CEO

The Trusted Advisor

The Trusted Advisor

The Trusted Advisor: 20th Anniversary Edition

The Trusted Advisor: 20th Anniversary Edition

True Professionalism

True Professionalism

Practice What You Preach

Practice What You Preach

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