David H. Halsey's Books

A KNOWLEDGE ODYSSEY

By: David Halsey

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This book depicts a knowledge odyssey guided by engineering and physics concepts that are honed into pathways that help define certain parts of the natural world as we believe it to be. Stark differences are drawn from our interface with this virtual world that societies have concocted throughout the eons of time. This odyssey travels from the microcosm to the macrocosm; from infinity to infinity.

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Page Count

145

Publisher

Lulu.com

Published Date

ISBN 10

1329640659

ISBN 13

9781329640658

The Collegial Tradition in the Age of Mass Higher Education

By: Ted Tapper,David Palfreyman

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The Collegial Tradition in the Age of Mass Higher Education

By: Ted Tapper,David Palfreyman

Much of our writing re?ects a long-term commitment to the analysis of the col- gial tradition in higher education. This commitment is re?ected most strongly in Oxford and the Decline of the Collegiate Tradition (2000), which we are pleased to say will re-appear as a considerably revised second edition (Oxford, The Collegiate University: Con?ict, Consensus and Continuity) to be published by Springer in the near future. To some extent this volume, The Collegial Tradition in the Age of Mass Higher Education, is a reaction to the charge that our work has been too narrowly focussed upon the Universities of Oxford and Cambridge (Oxbridge). Not surpr- ingly, you would expect us to reject that critique, while responding constructively to it. The focus may be narrow, and although the relative presence and, more arguably, the in?uence of Oxford and Cambridge may have declined in English higher e- cation, they remain important national universities. Moreover, as the plethora of so-called world-class higher education league tables would have us believe, they also have a powerful international status. This, however, is essentially a defensive response dependent upon the alleged reputations of the two universities. This book is intent on making a more substantial argument. To examine the c- legial tradition in higher education means much more than presenting a nostalgic look at the past.

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Page Count

189

Publisher

Springer Science & Business Media

Published Date

ISBN 10

9048191548

ISBN 13

9789048191543

The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

By: Bill Price,David Jaffe

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The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

By: Bill Price,David Jaffe

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

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Age

Page Count

341

Publisher

John Wiley & Sons

Published Date

ISBN 10

1118039394

ISBN 13

9781118039397

Book's by David H. Halsey

A KNOWLEDGE ODYSSEY

A KNOWLEDGE ODYSSEY

The Collegial Tradition in the Age of Mass Higher Education

The Collegial Tradition in the Age of Mass Higher Education

The Best Service is No Service

The Best Service is No Service

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