Daniela Sangiorgi's Books

Design for Services

By: Anna Meroni,Daniela Sangiorgi

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In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

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Page Count

299

Publisher

CRC Press

Published Date

ISBN 10

1317152387

ISBN 13

9781317152385

CoDesign for Public-Interest Services

By: Daniela Selloni

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CoDesign for Public-Interest Services

By: Daniela Selloni

This books focuses on co-design, and more specifically, on the various forms co-design might take to tackle the most pressing societal challenges, introducing public-interest services as the main application field. To do so, it presents an extensive study conducted within a particular community of residents in Milan: this is a social innovation story integrated into the discipline of service design, which simultaneously deepens the related concepts of co-design, co-production and co-management of services. Drawing upon this experience and further studies, the book presents the idea of a collaborative infrastructure and its related infrastructuring process in ten steps, in order to explore the issues of incubation and replication of services and to extensively investigate the creation of those experimental spaces in which citizen participation is fostered and innovation in the public realm is pursued. Lastly, the book develops other lines of reflection on co-design seen, for example, as a form of cultural activism, as an instrument for building citizenship, and as a key competence for the public administration and thus as a public service itself. The idea of co-design as a way to regenerate the practices of democracy is a recurring theme throughout the book: co-design is a process that seeks to change the state of things and it is intentionally presented as a long and complex path in which the role of designer is not only that of a facilitator, but also that of a cultural operator who contributes with ideas and visions, hopefully fostering a real cultural change.

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Page Count

206

Publisher

Springer

Published Date

ISBN 10

331953243X

ISBN 13

9783319532431

Service Design for Urban Commons

By: Anna Meroni,Daniela Selloni

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Service Design for Urban Commons

By: Anna Meroni,Daniela Selloni

This book explores the application of service design to urban commons. It originates from a project developed by the research group of POLIMI DESIS Lab of Politecnico di Milano, aimed at imagining the future of the Reggio Emilia Ducal Palace and its park - the Reggia di Rivalta. The peculiarity of the project lays in the idea that the design of a (public) space should be informed by the design of its services, because the development of specific activities actually builds a fundamental part of the identity of a place, conceiving both the tangible and intangible dimensions as part of a single creative process. The combination of a participatory process and the integration of spatial and service design led to infrastructuring a multi-stakeholder participatory action research of envisioning the future of a public good. This effort has been thus framed into a working methodology, specific tools and progressive outputs, which are defined as Service Master Planning (the process), and Service Master Plan (the product), allowing service design professionals to expand their knowledge and develop skills for a new field of application connected to urban planning.

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Page Count

128

Publisher

Springer Nature

Published Date

ISBN 10

3031060350

ISBN 13

9783031060359

Design for Services

By: Anna Meroni,Daniela Sangiorgi

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Design for Services

By: Anna Meroni,Daniela Sangiorgi

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

299

Publisher

CRC Press

Published Date

ISBN 10

1317152387

ISBN 13

9781317152385

Book's by Daniela Sangiorgi

Design for Services

Design for Services

CoDesign for Public-Interest Services

CoDesign for Public-Interest Services

Service Design for Urban Commons

Service Design for Urban Commons

Design for Services

Design for Services

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