Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
The 2nd edition (green cover) is now available and the first edition (brown cover) is now obsolete. The new edition makes use of the MOSAIC package in R (see www.mosaic-web.org/StatisticalModeling) introduces inference earlier, and incorporates suggestions and corrections offered by readers of the first edition. We continue to make the first edition available for students seeking to match the book used in a class that still uses the first edition. Statistical Modeling: A Fresh Approach introduces and illuminates the statistical reasoning used in modern research throughout the natural and social sciences, medicine, government, and commerce. It emphasizes the use of models to untangle and quantify variation in observed data. By a deft and concise use of computing coupled with an innovative geometrical presentation of the relationship among variables, A Fresh Approach reveals the logic of statistical inference and empowers the reader to use and understand techniques such as analysis of covariance that are widely used in published research but hardly ever found in introductory texts.Recognizing the essential role the computer plays in modern statistics, A Fresh Approach provides a complete and self-contained introduction to statistical computing using the powerful (and free) statistics package R.Exercises, software and datasets for the book are available at http://www.mosaic-web.org/StatisticalModeling.
From a review of the first edition: "Modern Data Science with R... is rich with examples and is guided by a strong narrative voice. What’s more, it presents an organizing framework that makes a convincing argument that data science is a course distinct from applied statistics" (The American Statistician). Modern Data Science with R is a comprehensive data science textbook for undergraduates that incorporates statistical and computational thinking to solve real-world data problems. Rather than focus exclusively on case studies or programming syntax, this book illustrates how statistical programming in the state-of-the-art R/RStudio computing environment can be leveraged to extract meaningful information from a variety of data in the service of addressing compelling questions. The second edition is updated to reflect the growing influence of the tidyverse set of packages. All code in the book has been revised and styled to be more readable and easier to understand. New functionality from packages like sf, purrr, tidymodels, and tidytext is now integrated into the text. All chapters have been revised, and several have been split, re-organized, or re-imagined to meet the shifting landscape of best practice.
The Hate That Never Dies Is a fast paced novel and moves between Manchester and the warrens of the Orthodox Jewish neighbourhood of Stamford Hill in London. A guilt-ridden young man blunders in search of the mysterious and ancient sect which has murdered his father. What secret are they hiding? Will he succeed in his quest or will he, too, become the next sacrificial victim of the Hate that Never Dies?
Statistical Modeling: A Fresh Approach introduces and illuminates the statistical reasoning used in modern research throughout the natural and social sciences, medicine, government, and commerce. It emphasizes the use of models to untangle and quantify variation in observed data. By a deft and concise use of computing coupled with an innovative geometrical presentation of the relationship among variables. A Fresh Approach reveals the logic of statistical inference and empowers the reader to use and understand techniques such as analysis of covariance that appear widely in published research but are hardly ever found in introductory texts."-- book cover
Due to the graphic nature of this program, viewer discretion is advised." Most of us have encountered this warning while watching television at some point. It is typically attached to a brand of reality crime TV that Paul Kaplan and Daniel LaChance call "crimesploitation": spectacles designed to entertain mass audiences by exhibiting "real" criminal behavior and its consequences. This book examines their enduring popularity in American culture. Analyzing the structure and content of several popular crimesploitation shows, including Cops, Dog: The Bounty Hunter, and To Catch a Predator, as well as newer examples like Making a Murderer and Don't F**K with Cats, Kaplan and LaChance highlight the troubling nature of the genre: though it presents itself as ethical and righteous, its entertainment value hinges upon suffering. Viewers can imagine themselves as deviant and ungovernable like the criminals in the show, thereby escaping a law-abiding lifestyle. Alternatively, they can identify with law enforcement officials, exercising violence, control, and "justice" on criminal others. Crimesploitation offers a sobering look at the depictions of criminals, policing, and punishment in modern America.
Home to Chicago's Polish Village, impressive examples of architecture, and the legendary Olson Waterfall, Avondale is often called "the neighborhood that built Chicago." Images of America: Avondale and Chicago's Polish Village sheds light on the little known history of the community, including its fascinating industrial past. From its beginnings as a sleepy subdivision started by a Michigan senator, it became a cultural mecca for Chicago's Polish community, playing a crucial role in Poland's struggles for independence. Many people from all over the world also called Avondale home, such as Scottish proprietors, African American freedmen, Irish activists, Swedish shopkeepers, German tradesmen, Jewish merchants, Filipino laborers, and Italian entrepreneurs; a diversity further enriched as many from the former Soviet Bloc and Latin America settled here. Avondale would be unrecognizable today from its humble origins, but the strong sense of community these neighbors have will never change.
A celebration of Jewish men's voices in prayer—to strengthen, to heal, to comfort, to inspire from the ancient world up to our own day. "An extraordinary gathering of men—diverse in their ages, their lives, their convictions—have convened in this collection to offer contemporary, compelling and personal prayers. The words published here are not the recitation of established liturgies, but the direct address of today's Jewish men to ha-Shomea Tefilla, the Ancient One who has always heard, and who remains eager to receive, the prayers of our hearts." —from the Foreword by Rabbi Bradley Shavit Artson, DHL This collection of prayers celebrates the variety of ways Jewish men engage in personal dialogue with God—with words of praise, petition, joy, gratitude, wonder and even anger—from the ancient world up to our own day. Drawn from mystical, traditional, biblical, Talmudic, Hasidic and modern sources, these prayers will help you deepen your relationship with God and help guide your journey of self-discovery, healing and spiritual awareness. Together they provide a powerful and creative expression of Jewish men’s inner lives, and the always revealing, sometimes painful, sometimes joyous—and often even practical—practice that prayer can be. Jewish Men Pray will challenge your preconceived ideas about prayer. It will inspire you to explore new ways of prayerful expression, new paths for finding the sacred in the ordinary and new possibilities for understanding the Jewish relationship with the Divine. This is a book to treasure and to share.
Self-awareness is the bedrock of emotional intelligence that enables you to see your talents, shortcomings, and potential. But you won't be able to achieve true self-awareness with the usual quarterly feedback and self-reflection alone. This book will teach you how to understand your thoughts and emotions, how to persuade your colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses. This volume includes the work of: Daniel Goleman Robert Steven Kaplan Susan David HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Racism and Discourse in Latin America investigates how public discourse is involved in the daily reproduction of racism in Latin America. The essays examine political discourse, mass media discourse, textbooks and other forms of text, and talk by the white symbolic elites, looking at the ways these discourses express and confirm prejudices against indigenous people and against people from African descent. The essays show that ethnic and racial inequality in Latin America continue to exacerbate the chasm between the rich and the poor, despite formal progress in the rights of minorities during the last decades. Teun A. van Dijk brings together a multidisciplinary team of linguists and social scientists from eight Latin American countries (Mexico, Guatemala, Colombia, Venezuela, Brazil, Argentina, Chile, and Peru), creating the first work in English that provides comprehensive insight into discursive racism across Latin America.
This IBM® Redbooks® publication focuses on operational and managerial aspects for DataPower® appliance deployments. DataPower appliances provide functionality that crosses both functional and organizational boundaries, which introduces unique management and operational challenges. For example, a DataPower appliance can provide network functionality, such as load balancing, and at the same time, provide enterprise service bus (ESB) capabilities, such as transformation and intelligent content-based routing. This IBM Redbooks publication provides guidance at both a general and technical level for individuals who are responsible for planning, installation, development, and deployment. It is not intended to be a "how-to" guide, but rather to help educate you about the various options and methodologies that apply to DataPower appliances. In addition, many chapters provide a list of suggestions.
This IBM® Redbooks® publication will help you to better understand the effective use of the WebSphere® DataPower® family of appliances. It provides guidance on the best methods identified to date for building the various components that implement solutions, such as handling MQ-based message flows or creating authentication and authorization policies. The information and recommendations in this publication are the result of real world experiences using the appliances. Such experience shows that taking the time to plan a solution implementation before beginning the work yields the greatest savings in time and energy and the highest quality outcome. This publication begins with a checklist of items to consider when planning a DataPower solution. This publication is intended to provide answers or guidance to implementation problems often encountered by users of the appliance. This book is not intended to present complete solutions or templates because experience shows that every customer uses the appliance in their own unique environment with unique requirements. Thus, this publication provides a compendium of information about particular aspects of a solution. Use the Table of Contents or Index to find your current issue, and return to this publication when the next issue or question arises. Refer to the related IBM Redbooks publication entitled DataPower SOA Appliance Administration, Deployment, and Best Practices, SG24-7901 for more information.
Lars Ahlfors's Lectures on Quasiconformal Mappings, based on a course he gave at Harvard University in the spring term of 1964, was first published in 1966 and was soon recognized as the classic it was shortly destined to become. These lectures develop the theory of quasiconformal mappings from scratch, give a self-contained treatment of the Beltrami equation, and cover the basic properties of Teichmuller spaces, including the Bers embedding and the Teichmuller curve. It isremarkable how Ahlfors goes straight to the heart of the matter, presenting major results with a minimum set of prerequisites. Many graduate students and other mathematicians have learned the foundations of the theories of quasiconformal mappings and Teichmuller spaces from these lecture notes. This editionincludes three new chapters. The first, written by Earle and Kra, describes further developments in the theory of Teichmuller spaces and provides many references to the vast literature on Teichmuller spaces and quasiconformal mappings. The second, by Shishikura, describes how quasiconformal mappings have revitalized the subject of complex dynamics. The third, by Hubbard, illustrates the role of these mappings in Thurston's theory of hyperbolic structures on 3-manifolds. Together, these threenew chapters exhibit the continuing vitality and importance of the theory of quasiconformal mappings. This book is a collection of research and expository papers reflecting the interfacing of two fields: nonlinear dynamics (in the physiological and biological sciences) and statistics. It presents theproceedings of a four-day workshop entitled ''Nonlinear Dynamics and Time Series: Building a Bridge Between the Natural and Statistical Sciences'' held at the Centre de Recherches Mathematiques (CRM) in Montreal in July 1995. The goal of the workshop was to provide an exchange forum and to create a link between two diverse groups with a common interest in the analysis of nonlinear time series data. The editors and peer reviewers of this work have attempted to minimize the problems ofmaintaining communication between the different scientific fields. The result is a collection of interrelated papers that highlight current areas of research in statistics that might have particular applicability to nonlinear dynamics and new methodology and open data analysis problems in nonlinear dynamicsthat might find their way into the toolkits and research interests of statisticians. Features: A survey of state-of-the-art developments in nonlinear dynamics time series analysis with open statistical problems and areas for further research. Contributions by statisticians to understanding and improving modern techniques commonly associated with nonlinear time series analysis, such as surrogate data methods and estimation of local Lyapunov exponents. Starting point for both scientists andstatisticians who want to explore the field. Expositions that are readable to scientists outside the featured fields of specialization. Information for our distributors: Titles in this series are copublished with the Fields Institute for Research in Mathematical Sciences (Toronto, Ontario,Canada).
This collection of essays from leading psychotherapists taps into the current literature on the efficacy of working with parents in solving their children's problems. Wachs and Jacobs focus on identifying and evaluating a variety of approaches and their effects on standard questions of attachment, identity and reflection.
Packed full of real circuits to build and test, Hands-On Electronics is a unique introduction to analog and digital electronics theory and practice. Ideal both as a college textbook and for self-study, the friendly style, clear illustrations and construction details included in the book encourage rapid and effective learning of analog and digital circuit design theory. All the major topics for a typical one semester course are covered including RC circuits, diodes, transistors, op-amps, oscillators, TTL logic, counters, D/A converters and more. There are also chapters explaining how to use the equipment needed for the examples (oscilloscope, multimeter and breadboard) together with pin-out diagrams and manufacturers' specifications for all the key components referred to in the book.
A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Michael E. Porter to Daniel Kahneman and company examples from P&G to Adobe, this volume brings the most current and important management conversations to your fingertips. This book will inspire you to: Reconsider what keeps your customers coming back Create visualizations that send a clear message Assess how quickly disruptive change is coming to your industry Boost engagement by giving your employees the freedom to break the rules Understand what blockchain is and how it will affect your industry Get your product in customers' hands faster by accelerating your research and development phase This collection of articles includes "Customer Loyalty Is Overrated," by A.G. Lafley and Roger L. Martin; "Noise: How to Overcome the High, Hidden Cost of Inconsistent Decision Making," by Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, and Tom Blaser; "Visualizations That Really Work," by Scott Berinato; "Right Tech, Wrong Time," by Ron Adner and Rahul Kapoor; "How to Pay for Health Care," by Michael E. Porter and Robert S. Kaplan; "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "Let Your Workers Rebel," by Francesca Gino; "Why Diversity Programs Fail," by Frank Dobbin and Alexandra Kalev; "What So Many People Don’t Get About the U.S. Working Class," by Joan C. Williams; "The Truth About Blockchain," by Marco Iansiti and Karim R. Lakhani; and "The Edison of Medicine," by Steven Prokesch.
Never before in our networked societies has the subject of personal privacy protection been so hotly debated. And never have so many methods been employed to capture and use personal data. Never have there been so many that have published so much about themselves on line... Paradox ? Lack of awareness ? Hypocrisy ? Or emergence of a new way to defend and exercise freedom, which we protect only in order to better project ourselves towards others, to the world ? This book offers new keys to understanding the relationship between computer science, freedom, privacy and identity. It proposes to replace a defensive approach to identity and privacy with a strategic approach. The aim is to share powerful technology, and equip individuals to the same degree as the services and organizations that want to learn more about them. The book explores new avenues, new tools, sometimes new rights, to grant privacy its true value: the ability to choose and control one's public life.
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