D. Francis's Books

Entrepreneurship, Private and Public

By: Ruth C. Young,Joe D. Francis,Christopher H. Young

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Entrepreneurship, Private and Public

By: Ruth C. Young,Joe D. Francis,Christopher H. Young

Entrepreneurship, Private and Public is a unique study that explores the regional structure of small manufacturers, the nature of their operations, and their relationship to larger industry and public agencies. It examines the role of entrepreneurship in modern society through a survey of small businesses and the economic development agencies that help them in upstate New York. Previous research on this topic has not addressed the impact of the public agencies that are run by and for entrepreneurs on small manufacturers. The results of this study challenge existing theories on small businesses, finding that they engage in a complex web of economic relationships with larger industry. Rather than being replaced, small manufacturers often fill specialized niches that serve larger industry. In this sense, small businesses are essential to understanding larger economic structures. Those with interests in small business development, rural sociology and agricultural economy will find this volume enlightening.

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Page Count

268

Publisher

University Press of America

Published Date

ISBN 10

0761814477

ISBN 13

9780761814474

Global Business Ethics

Responsible Decision Making in an International Context

By: Ronald D Francis,Guy Murfey

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Global Business Ethics

Responsible Decision Making in an International Context

By: Ronald D Francis,Guy Murfey

Corporate social responsibility, sustainability and acting ethically are all accepted business aims, but their meaning and implementation in a global context is far less clear-cut. Global Business Ethics cuts through the confusion to provide a coherent basis for ethical decision-making within the complications of the international business landscape. Underpinned by theory and including worked-through examples of ethical dilemmas and their solutions, this textbook will guide the reader beyond theory to real-world business decisions. Practical tools such as decision trees and suggested principles to apply in dilemma situations give readers the skills and confidence to tackle the ethical challenges they face. Global Business Ethics offers a unique working code of ethics provided as a model with guidance to readers for adaptation and implementation. Case studies include: Walmart, Hershey's, Citibank, Ford, Nike, Johnson & Johnson, Harley-Davidson, The Body Shop and Procter and Gamble. A chapter on the legal aspects of ethics provides guidance on the complex relationship between law and ethics in international business. The final part takes an in-depth look at the practical application of ethics in business life. Covering all the major theories of ethics, including an examination of the role of quantification of ethics, Global Business Ethics demonstrates how their principles can be applied to inform better business decisions. Online supporting resources for this book include instructor's manual, lecture slides and appendices.

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Page Count

248

Publisher

Kogan Page Publishers

Published Date

ISBN 10

0749473967

ISBN 13

9780749473969

Customer Relationship Management

Concepts, Applications and Technologies

By: Daniel D. Prior,Francis Buttle,Stan Maklan

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Customer Relationship Management

Concepts, Applications and Technologies

By: Daniel D. Prior,Francis Buttle,Stan Maklan

This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers. Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM. The fifth edition has been fully updated to include: A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments A greater emphasis on managerial applications of CRM through new content to help guide managers An updated account of new and emerging technologies relevant to CRM Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM) Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions.

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Page Count

445

Publisher

Taylor & Francis

Published Date

ISBN 10

100096583X

ISBN 13

9781000965834

Ethics for Psychologists

By: Ronald D. Francis

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Ethics for Psychologists

By: Ronald D. Francis

Ethics for Psychologists, 2nd Edition is a comprehensivehandbook covering the full range of ethical challenges thatconfront psychologists in practice and research Written for all psychology practitioners and researchers Addresses new concerns such as'whistleblowing', quantifying ethics, andInternet-related issues Features greatly expanded section of case studies, resolutions,and work exercises Suitable for all English-speaking countries beyond just NorthAmerica Includes guidance on a variety of national ethics codes,including the European Meta-Code of Ethics and the UNDeclaration of Human Rights

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Page Count

328

Publisher

John Wiley & Sons

Published Date

ISBN 10

1444306529

ISBN 13

9781444306521

Policing in Africa

By: D. Francis

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Policing in Africa

By: D. Francis

This wide-ranging collection offers fresh insights into a critical factor in development and politics on the African continent. It critically examines and illustrates the centrality of policing in transition societies in Africa, and outlines and assesses the emergence and impact of the diversity of state and non-state policing agencies.

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Page Count

219

Publisher

Palgrave Macmillan

Published Date

ISBN 10

1349342262

ISBN 13

9781349342266

Hiking

By: D. Francis Morgan

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Hiking

By: D. Francis Morgan

You will have built up for yourselves a wonderful store of memories which will not leave you as long as you live: memories of sun and wind, of the songs of birds, the patter of rain upon the leaves and the smell of the warm, wet earth: memories of white, dusty roads, clear streams and cool, shady places: perhaps, too, of dark clouds and great winds: but, most of all, you know that you will remember the sparks rising from your camp fire and the small circle of flickering light keeping the darkness at bay.

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Page Count

131

Publisher

Garrett County Press

Published Date

ISBN 10

189105306X

ISBN 13

9781891053061

Birthplace, Migration and Crime

The Australian Experience

By: Ronald D. Francis

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Birthplace, Migration and Crime

The Australian Experience

By: Ronald D. Francis

An historical and contemporary account of migrant crime in Australia, this book explores a range of issues from mental health and victimology to immigration policy and legal analysis, arguing that it is birthplace, not race, which impacts upon crimes committed by migrants.

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Page Count

255

Publisher

Springer

Published Date

ISBN 10

1137386487

ISBN 13

9781137386489

Naked Truth: A Fight Against Racism, Religious Discrimination, and Retaliation in My Federal Government Career

By: Ph. D. Jean Francis

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Naked Truth: A Fight Against Racism, Religious Discrimination, and Retaliation in My Federal Government Career

By: Ph. D. Jean Francis

Jean served successfully for eighteen years in various government agencies-until her stellar career came to a screeching halt. Naked Truth is the riveting true story of one woman's experiences with discrimination, racism, and unlawful retaliation from the government entity meant to watch over and protect the people. After seven years of suffering under widespread corruption, lies, and mismanagement, Jean uses this deeply painful and personal experience to help motivate, empower, and inspire others who seek justice, are committed to ending systemic racism, and are determined to speak truth to power.

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Publisher

Koehler Books

Published Date

ISBN 10

1646639677

ISBN 13

9781646639670

Does She Know

By: Jacob D Francis

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Does She Know

By: Jacob D Francis

The phrase "Keeping up with the Joneses" was coined in 1913 and has since been used to describe several situations, such as feuding neighbors or in-laws. In 2020, it was the title of a podcast before the host teamed up with a detective as an unlikely duo to uncover and expose the truth about Robert and Olivia Jones, a husband and wife found brutally murdered in their home years earlier. The investigation turned up so much more than either could have imagined. Wrongful convictions, more victims, and crooked officials. Can years get a wrong be right?

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Publisher

Fulton Books

Published Date

ISBN 13

9798894270333

The First 100 Days

45th President of the United States of America, Donald Trump

By: Daniel Francis

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The First 100 Days

45th President of the United States of America, Donald Trump

By: Daniel Francis

The First 100 Days", provides a selection of speeches by the President of the United States, during his first days in office.His speeches provide the reader with key insight into the political circumstances surrounding America during these first 100 days. It is crucial to the understanding of what Trump aims to achieve and demonstrates how he entertains the masses. His Vision of America - "Make America Great Again" was at the forefront of his political campaign and coupled with his opinions on socio-economic and political attitudes led to a successful entrepreneur becoming one of the most openly spoken presidents to date. The First 100 Days, Part 2, is the second of two books that together cover his first 100 days in office.

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Page Count

748

Publisher

Df Books Limited

Published Date

ISBN 10

0992854849

ISBN 13

9780992854843

Black Gold in California

The Story of California Petroleum Industry

By: Robert Francis

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Black Gold in California

The Story of California Petroleum Industry

By: Robert Francis

An illustrated history of the petroleum industry in the state of California paired with the stories of companies that helped shape the industry.

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Page Count

276

Publisher

Industry

Published Date

ISBN 10

1944891137

ISBN 13

9781944891138

Book's by D. Francis

Entrepreneurship, Private and Public

Entrepreneurship, Private and Public

Global Business Ethics

Global Business Ethics

Customer Relationship Management

Customer Relationship Management

Ethics for Psychologists

Ethics for Psychologists

Policing in Africa

Policing in Africa

Hiking

Hiking

Birthplace, Migration and Crime

Birthplace, Migration and Crime

Naked Truth: A Fight Against Racism, Religious Discrimination, and Retaliation in My Federal Government Career

Naked Truth: A Fight Against Racism, Religious Discrimination, and Retaliation in My Federal Government Career

Does She Know

Does She Know

The First 100 Days

The First 100 Days

Black Gold in California

Black Gold in California

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