In December of 2011, during the worst national economic collapse since the 1930s,Las Vegas architect and business owner Craig Galati found his firm more than $800,000 in debt. To make matter worse, the company's founding partner had just resigned, the organization had used up all it's cash reserves, and there was next-to-no work in the pipeline. Although a partner in the firm, 51-year-old Galati had to this point enjoyed his role in business development, never needing to assume a leadership position. Racked by fear and self-doubt, Galati nevertheless stepped into the breach. Rather than hiding behind bankruptcy protection, he and his remaining partners vowed to pay off every creditor, rehire their furloughed workforce and turn the company around. With brutal honesty, a profound sense of obligation and a heartfelt desire to help others, Galati is not afraid to shine a light on his failures and successes as he worked around-the-clock to pull his firm back from the brink.
When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say "wow!
We are here to transition. And that transition is a way of becoming closer to who we are so we can be one with the universe." -Craig Galati, from A Man in Transition In the self-described "midsummer" of his life, Craig Galati picked up a pen and began writing from the heart. It was as though the words flowed through him. The result is the book you have before you, a series of deeply personal reflections on relationships, leadership and life as seen through the prism of "transition." Like all of us, Craig occupies many roles: Architect. Consultant. Family man. Writer. Concerned citizen. Human being. From these diverse perspectives, he begins to make sense of the transitional nature of life. Never pretentious, always engaging, Craig explores such far-ranging and universal themes as commitment, intention, selflessness, authenticity and the power of caring with a keen eye and a deft touch. Clearly comfortable in the midst of his own transitions, Craig takes us on a journey that ultimately becomes our own.
The most user-friendly and authoritative resource on missing data has been completely revised to make room for the latest developments that make handling missing data more effective. The second edition includes new methods based on factored regressions, newer model-based imputation strategies, and innovations in Bayesian analysis. State-of-the-art technical literature on missing data is translated into accessible guidelines for applied researchers and graduate students. The second edition takes an even, three-pronged approach to maximum likelihood estimation (MLE), Bayesian estimation as an alternative to MLE, and multiple imputation. Consistently organized chapters explain the rationale and procedural details for each technique and illustrate the analyses with engaging worked-through examples on such topics as young adult smoking, employee turnover, and chronic pain. The companion website (www.appliedmissingdata.com) includes datasets and analysis examples from the book, up-to-date software information, and other resources. New to This Edition *Expanded coverage of Bayesian estimation, including a new chapter on incomplete categorical variables. *New chapters on factored regressions, model-based imputation strategies, multilevel missing data-handling methods, missing not at random analyses, and other timely topics. *Presents cutting-edge methods developed since the 2010 first edition; includes dozens of new data analysis examples. *Most of the book is entirely new.
In December of 2011, during the worst national economic collapse since the 1930s,Las Vegas architect and business owner Craig Galati found his firm more than $800,000 in debt. To make matter worse, the company's founding partner had just resigned, the organization had used up all it's cash reserves, and there was next-to-no work in the pipeline.Although a partner in the firm, 51-year-old Galati had to this point enjoyed his role in business development, never needing to assume a leadership position.Racked by fear and self-doubt, Galati nevertheless stepped into the breach. Rather than hiding behind bankruptcy protection, he and his remaining partners vowed to pay off every creditor, rehire their furloughed workforce and turn the company around.With brutal honesty, a profound sense of obligation and a heartfelt desire to help others, Galati is not afraid to shine a light on his failures and successes as he worked around-the-clock to pull his firm back from the brink.
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