Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition. A new and revised version of this best-selling reference! For over eighteen years, best-selling Cancer Nursing: Principles and Practice has provided oncology nurses with the latest information on new trends in the rapidly changing science of oncology. Now, in its Seventh Edition, Cancer Nursing has been completely revised and updated to reflect key new developments. New topics covered include targeted therapy, hypersensitivity reactions, mucositis, and family and caregiver issues. With 27 new chapters featuring insights from key authors, the Seventh Edition is a must-have resource for every oncology nurse.
“Connie Bruck traces the rise of this empire with vivid metaphors and with a smooth command of high finance’s terminology.” —The New York Times “The Predators’ Ball is dirty dancing downtown.” —New York Newsday From bestselling author Connie Bruck, The Predators’ Ball dramatically captures American business history in the making, uncovering the philosophy of greed that dominated Wall Street in the 1980s. During the 1980s, Michael Milken at Drexel Burnham Lambert was the Billionaire Junk Bond King. He invented such things as “the highly confident letter” (“I’m highly confident that I can raise the money you need to buy company X”) and the “blind pool” (“Here’s a billion dollars: let us help you buy a company”), and he financed the biggest corporate raiders—men like Carl Icahn and Ronald Perelman. And then, on September 7, 1988, things changed... The Securities and Exchange Commission charged Milken and Drexel Burnham Lambert with insider trading and stock fraud. Waiting in the wings was the US District Attorney, who wanted to file criminal and racketeering charges. What motivated Milken in his drive for power and money? Did Drexel Burnham Lambert condone the breaking of laws?
This book explores the nature of grassroots unity in the British charismatic renewal in the 1970s and its significance to ecumenism. The study is based on the five international conferences of the Fountain Trust and focuses on two grassroots activities: worship in general and the celebration of the Eucharist in particular. Worship in this setting nurtured unity through charisms, but the Eucharist exposed the inadequacy of this grassroots unity because of doctrinal and ecclesiological differences. This book aims to suggest a way forward by searching for the complementarity of institution and charisms, and Christology and Pneumatology in a charismatic context. It argues that the two emphases of the charismatic renewal, charisms, and the Holy Spirit, complement the institutional commitments of the church and ecumenism. The concepts of Christus praesens and Spiriti praesens are considered intrinsic to the charisms, and thus Christology and Pneumatology should both be considered significant for ecumenism. The study finally discusses the complementarity of ecumenical institutions and the charismatic renewal, the convergence of ecumenical streams, and continuity in modern ecumenical history.
Cancer Nursing: Principles and Practice, Eighth Edition continues as the gold standard in oncology nursing. With contributions from the foremost experts in the field, it has remained the definitive reference on the rapidly changing science and practice of oncology nursing for more than 25 years. Completely updated and revised to reflect the latest research and developments in the care of patients with cancer, the Eighth Edition includes new chapters on the biology of cancer, sleep disorders, and palliative care across the cancer continuum. The Eighth Edition also includes significant updates to the basic science chapters to reflect recent increases in scientific knowledge, especially relating to genes and cancer. Also heavily revised are the sections devoted to the dynamics of cancer prevention, detection, and diagnosis, as well as treatment, oncologic emergencies, end of life care, and professional and legal issues for oncology nurses.
Cancer Symptom Management, Fourth Edition covers multiple symptoms inherent in the treatment of cancer. Each symptom is examined in terms of its cause, pathophysiology, assessment, management, evaluation of therapeutic approaches, and patient self-care. New Chapters: * Hypersensitivity * Extravasation * Ocular and Otis * Terminal Symptoms Designed to assist clinical oncology nurses in skillfully relieving and diminishing the cancer patient's symptoms, this new edition provides essential information and the tools necessary to provide quality care to cancer patients.
Science has been ubiquitous in public decision making in the United States in the 1980s and promises to serve no less a role in the decade and new century ahead. Government actions are justified on the basis of scientific evidence in an overwhelming array of issue areas. Legislating health warnings on cigarette packaging in the 1960s, banning the use of cyclamates, phasing down the lead content of gasoline in the 1970s, and denying construction permits for projects in ecologically sensitive locations are just a few of the multitudinous ways that our public agencies at various levels of government have availed of scientific expertise to assist in the making of public policy throughout the recent decades. Relying on science to make decisions or to resolve disputes is a political tactic, however, and one that threatens to subvert democratic decision making.
From the bestselling author of Sugar Shock!—the book that Mehmet Oz said "spills the beans" on the shocking impact of sugar and simple carbohydrates—comes Beyond Sugar Shock, the first book to provide a simple, practical, mind-body-spirit plan to help readers break free of their sugar or carb addiction. For the millions of people who suffer with problems such as low libido, excess weight, overpowering fatigue, and many other unexplained ailments, Beyond Sugar Shock provides a step-by-step, six-week program to gently guide readers to a healthier life. In this friendly, compassionate book, they’ll find: • A playful, but serious Sugar Shock Quiz to help readers learn about their personal sugar addiction. • Easy, tried-and-true techniques that Connie used—and that her clients and Sugar Freedom Now participants now use—to successfully quit her sugar habits. • Dozens of easy tips and tactics to stomp out carb cravings. • Simple meal plans, tasty recipes, and a food/lifestyle pyramid that shows readers how to let go of quickie carbs and nonfoods (the Standard American Diet or SAD) and instead enjoy real, wholesome, health-giving nutrition. • Entertaining, interactive "adventurcises" (adventurous exercises) such as "Do Sugary Soul Searching," "Party with the Produce," and "Snatch the E-Z Vitamins." • Affirmations to refresh, rejuvenate, and renew the mind, body, and spirit. • Remarkable success stories with before-and-after photos. In Beyond Sugar Shock, readers will find out that letting go of their sugar or carb addiction is much simpler than it seems—and it can even be fun! And once they’ve addressed their addiction, readers will not only look and feel better, but will also experience an overpowering sensation of joyous freedom and a sweeter, balanced life.
One of those rare, unforgettable novels that are as chilling as they are insightful, as thought-provoking as they are terrifying, award-winning author Connie Willis's Passage is an astonishing blend of relentless suspense and cutting-edge science unlike anything you've ever read before. It is the electrifying story of a psychologist who has devoted her life to tracking death. But when she volunteers for a research project that simulates the near-death experience, she will either solve life's greatest mystery -- or fall victim to its greatest terror. At Mercy General Hospital, Dr. Joanna Lander will soon be paged -- not to save a life, but to interview a patient just back from the dead. A psychologist specializing in near-death experiences, Joanna has spent two years recording the experiences of those who have been declared clinically dead and lived to tell about it. It's research on the fringes of ordinary science, but Joanna is about to get a boost from an unexpected quarter. A new doctor has arrived at Mercy General, one with the power to give Joanna the chance to get as close to death as anyone can. A brilliant young neurologist, Dr. Richard Wright has come up with a way to manufacture the near-death experience using a psychoactive drug. Dr. Wright is convinced that the NDE is a survival mechanism and that if only doctors understood how it worked, they could someday delay the dying process, or maybe even reverse it. He can use the expertise of a psychologist of Joanna Lander's standing to lend credibility to his study. But he soon needs Joanna for more than just her reputation. When his key volunteer suddenly drops out of the study, Joanna finds herself offering to become Richard's next subject. After all, who better than she, a trained psychologist, to document the experience? Her first NDE is as fascinating as she imagined it would be -- so astounding that she knows she must go back, if only to find out why this place is so hauntingly familiar. But each time Joanna goes under, her sense of dread begins to grow, because part of her already knows why the experience is so familiar, and why she has every reason to be afraid.... And just when you think you know where she is going, Willis throws in the biggest surprise of all -- a shattering scenario that will keep you feverishly reading until the final climactic page is turned.
Since the late 1990s, marijuana grow operations have been identified by media and others as a new and dangerous criminal activity of epidemic proportions. With Killer Weed, Susan C. Boyd and Connie Carter use their analysis of fifteen years of newspaper coverage to show how consensus about the dangerous people and practices associated with marijuana cultivation was created and disseminated by numerous spokespeople including police, RCMP, and the media in Canada. The authors focus on the context of media reports in Canada to show how claims about marijuana cultivation have intensified the perception that this activity poses significant dangers to public safety and thus is an appropriate target for Canada's war on drugs. Boyd and Carter carefully show how the media draw on the same spokespeople to tell the same story again and again, and how a limited number of messages has led to an expanding anti-drug campaign that uses not only police, but BC Hydro and local municipalities to crack down on drug production. Going beyond the newspapers, Killer Weed examines how legal, political, and civil initiatives that have emerged from the media narrative have troubling consequences for a shrinking Canadian civil society.
Drawing from the latest scientific research, as well as numerous illustrative case studies, The Faith Factor offers convincing proof that religious practices can and do enhance the healing powers of medicine. And nationally renowned physician Dale A. Matthews offers a program any patient can follow to incorporate faith into their own healing. Dr. Matthews points out that encouraging an integration of religious beliefs and practices in medical settings can have important benefits for the entire medical community, from patients and doctors to national health policy makers. He shows how the national trend toward rediscovering religious values has led many patients to use prayer in conjunction with conventional treatment, and that the results have already confirmed that faith and religious practice can be valuable medicine. Finally, Dr. Matthews helps readers explore the connection between faith and medicine in their own lives through methods of prayer, community worship, and study of Scripture.
Within every picture is a hidden language that conveys a message, whether it is intended or not. This language is based on the ways people perceive and process visual information. By understanding visual language as the interface between a graphic and a viewer, designers and illustrators can learn to inform with accuracy and power. In a time of unprecedented competition for audience attention and with an increasing demand for complex graphics, Visual Language for Designers explains how to achieve quick and effective communications. New in paperback, this book presents ways to design for the strengths of our innate mental capacities and to compensate for our cognitive limitations. Visual Language for Designers includes: —How to organize graphics for quick perception —How to direct the eyes to essential information —How to use visual shorthand for efficient communication —How to make abstract ideas concrete —How to best express visual complexity —How to charge a graphic with energy and emotion
Book 2 “The Wedding Planner” Series Can an innocent wedding planner ever hope to be a bride? As the niece of the most sought after wedding planner in all of England, Evelyn Whyte is desperate to save her aunt’s foundering business. All she needs is the perfect venue for a wedding. And there is no more perfect venue than North Cross Abbey, the ancestral mansion of Justin Powell, the man whose reputation she had saved from scandal-wagging tongues ten years before. Justin Powell is a man who believes in paying his debts. When Evie comes to him for help, he has no choice but to surrender his home to the determined duke’s granddaughter. But Evie invades his heart as well, putting the daring double life he is living—and her own life—at risk. As Evie strives to turn a simple wedding into the social event of the season, she finds herself falling beneath the spell of Justin’s amiable charms, not realizing they mask a dangerous secret. Justin vows to keep Evie safe, but who will protect him from the tantalizing peril of falling in love? “Connie Brockway’s work brims with warmth, wit, sensuality and intelligence.”—Amanda Quick, New York Times bestselling author “Romance with strength, wit, and intelligence. Connie Brockway delivers!” — Tami Hoag, New York Times bestselling author “If it’s smart, sexy, and impossible to put down, it’s a book by Connie Brockway — Christina Dodd, New York Times bestselling author “If you’re looking for passion, tenderness, wit, and warmth, you need look no further. Connie Brockway is simply the best.” — Teresa Medeiros, New York Times bestselling author “Brockway’s lush, lyrical writing style is a perfect match for her vivid characters, beautiful atmospheric setting, and sensuous love scenes.” — Library Journal “Connie Brockway’s work belongs on every reader’s shelf!”—Romantic Times
Why is it critical for faculty development centers to reexamine their core mission today?The core argument of this book – that a necessary and significant role change is underway in faculty development – is a call for centers to merge the traditional responsibilities and services of the past several decades with a leadership role as organizational developers. Failing collectively to define and outline the dimensions and expertise of this new role puts centers at risk of not only marginalization, but of dissolution. When a TLC is busy and in demand, it is hard to believe that it may be, despite all the activity and palpable array of daily outcomes, institutionally marginalized. The actual and increasing potential of marginalization and center closings may help motivate this field to recognize the danger of complacency or remaining stuck in an old paradigm that exclusively defines itself as instructional development or supportive service. Proposing a newly defined organizational development role for academic and faculty developers and directors of teaching and learning centers, Coming in from the Margins examines how significant involvement in broader institutional change initiatives is becoming a critical aspect of this work. Although undefined and unrecognized as a significant dimension of this work, the organizational development role increasingly demanded of developers is far more attuned with the demand for change facing higher education than ever before. The book provides evidence-based research into what directors of centers are currently doing as organizational developers, and how they shape, influence, and plan institutional initiatives that intersect with teaching and learning. Directors of centers, their supervisors, and leaders in the field provide models, from a wide range of institutional contexts, as well as the strategies they have employed to successfully engage in significant organizational development. They also demonstrate how they handled the challenges that ensued. The strategies in each chapter provide a practical resource and guide for re-examining the mission and structure of existing centers, or for designing new centers of teaching and learning and, most importantly, to develop their role as change agents.The book covers such topics as: Center mission statements; Center staffing; Center advisory boards; committee involvement; unique expertise, knowledge and skills; embedding Centers in strategic planning; Center vision; organizational change processes; collaboration and partnerships; institutional priorities and initiatives; relationships with upper administration.
Montessori: Living the Good Life will surprise you more than you can imagine. With a masters degree in theology, author Connie Ripley Lujan delves deep into Marias spiritual understanding of the roots of war. Passionately she explains how we can make a difference. Maria Montessori discovered the secret miracle of childhood over one hundred years ago. Her vision of peace lives on in this passionate memoir of a disciple of her spirit. Marias enlightened revelation of the newborns talent to construct his future life with his own mind is illuminated step by step as each chapter probes deeper into mankinds existence. The key to assisting the new ones, Maria tells us, lies in the adults willingness to collaborate with the childs desire for an appropriate environment. Education, for the child and the adult, is the crucial element. A thoughtful guide for mothers, fathers, grandparents, and all educators and citizens concerned for peace in the home, schools, and world, Montessori-Living the Good Life, about the child in your arms and the child in your heart, is for everyone. The author goes where no one dares to go, explicating Marias concepts of the origins of war and peace and how we can make a difference.
Up from the Mudsills of Hell analyzes agrarian activism in Tennessee from the 1870s to 1915 within the context of farmers’ lives, community institutions, and familial and communal networks. Locating the origins of the agrarian movements in the state’s late antebellum and post-Civil War farm economy, Connie Lester traces the development of rural reform from the cooperative efforts of the Grange, the Agricultural Wheel, and the Farmers’ Alliance through the insurgency of the People’s Party and the emerging rural bureaucracy of the Cooperative Extension Service and the Tennessee Department of Agriculture. Lester ties together a rich and often contradictory history of cooperativism, prohibition, disfranchisement, labor conflicts, and third-party politics to show that Tennessee agrarianism was more complex and threatening to the established political and economic order than previously recognized. As farmers reached across gender, racial, and political boundaries to create a mass movement, they shifted the ground under the monoliths of southern life. Once the Democratic Party had destroyed the insurgency, farmers responded in both traditional and progressive ways. Some turned inward, focusing on a localism that promoted--sometimes through violence--rigid adherence to established social boundaries. Others, however, organized into the Farmers’ Union, whose membership infiltrated the Tennessee Department of Agriculture and the Cooperative Extension Service. Acting through these bureaucracies, Tennessee agrarian leaders exerted an important influence over the development of agricultural legislation for the twentieth century. Up from the Mudsills of Hell not only provides an important reassessment of agrarian reform and radicalism in Tennessee, but also links this Upper South state into the broader sweep of southern and American farm movements emerging in the late nineteenth century.
Peck leads readers through foolproof strategies for negotiating conflict so that both partners win. She shows how couples can tackle tough problems together by scheduling time to negotiate; exploring each other's interests; managing emotions; and building options into win-win situations.
International Human Rights Law is a comprehensive introductory treatise, intended for all concerned about this critical area of international law, including students, lawyers, other advocates, teachers, and academics.
[Book title] documents a descriptive case study of teenage girls who created autobiographical avatars for their social online spaces. It explores the complex and often conflcited negotiations behind girlhood identity and representation in a cyber-social world."--Back cover.
This book provides a comprehensive examination of the many factors that influence the internationalisation of SMEs into China. SMEs represent more than 50 percent of the economic activity and employment in China. This book explores the experiences of SMEs that have internationalised to China from Australia. Australian SMEs are at the forefront of foreign SMEs in China with over 5000 Australian SMEs currently operating in China and a long history of association. The book is unique in that it presents a multidisciplinary perspective of the subject, considering seven different discipline perspectives (internationalisation, innovation, entrepreneurship, networks, resources, human resource management and barriers and liabilities). This makes the book one of the most comprehensive treatments of internationalisation to China so far. Each chapter in the book deals with a different perspective and includes own separate analysis. The chapters commence with a consideration of the current knowledge on internationalising to China for each perspective, analyse the interviews of representatives of 35 SMEs operating in China and then draw conclusions which are relevant to students, scholars and professionals. Each chapter includes extensive examples from the interviews. This integrated book is particularly useful for small business owners, international business management consultants, instructors and students.
Analyze alternative national and international strategies and policies for meeting foof needs of the developing world on a sustainable basis, with particular emphasis on low-income countries and on the poorer groups in those countries.
Examines the life and writings of Flannery O'Connor, including detailed synopses of her works, explanations of literary terms, biographies of friends and family, and social and historical influences.
In When Hollywood Had a King, the distinguished journalist Connie Bruck tells the sweeping story of MCA and its brilliant leader, a man who transformed the entertainment industry— businessman, politician, tactician, and visionary Lew Wasserman. The Music Corporation of America was founded in Chicago in 1924 by Dr. Jules Stein, an ophthalmologist with a gift for booking bands. Twelve years later, Stein moved his operations west to Beverly Hills and hired Lew Wasserman. From his meager beginnings as a movie-theater usher in Cleveland, Wasserman ultimately ascended to the post of president of MCA, and the company became the most powerful force in Hollywood, regarded with a mixture of fear and awe. In his signature black suit and black knit tie, Was-serman took Hollywood by storm. He shifted the balance of power from the studios—which had seven-year contractual strangleholds on the stars—to the talent, who became profit partners. When an antitrust suit forced MCA’s evolution from talent agency to film- and television-production company, it was Wasserman who parlayed the control of a wide variety of entertainment and media products into a new type of Hollywood power base. There was only Washington left to conquer, and conquer it Wasserman did, quietly brokering alliances with Democratic and Republican administrations alike. That Wasserman’s reach extended from the underworld to the White House only added to his mystique. Among his friends were Teamster boss Jimmy Hoffa, mob lawyer Sidney Korshak, and gangster Moe Dalitz—along with Presidents Johnson, Clinton, and especially Reagan, who enjoyed a particularly close and mutually beneficial relationship with Wasserman. He was equally intimate with Hollywood royalty, from Bette Davis and Jimmy Stewart to Steven Spielberg, who began his career at MCA and once described Wasserman’s eyeglasses as looking like two giant movie screens. The history of MCA is really the history of a revolution. Lew Wasserman ushered in the Hollywood we know today. He is the link between the old-school moguls with their ironclad studio contracts and the new industry defined by multimedia conglomerates, power agents, multimillionaire actors, and profit sharing. In the hands of Connie Bruck, the story of Lew Wasserman’s rise to power takes on an almost Shakespearean scope. When Hollywood Had a King reveals the industry’s greatest untold story: how a stealthy, enterprising power broker became, for a time, Tinseltown’s absolute monarch.
Licking County is located at the geographic center of Ohio. The history of the county began over 2,000 years ago when an ancient people known as the Hopewells occupied the area. While they disappeared for no apparent reason, the large earthen mounds left behind give modern man clues to their type of culture. Licking County is home to a countless number of these mounds with the Great Circle Earthworks being the largest. In 1808, Licking County was established with Newark as its county seat. The construction of the Ohio Canal began in 1825 and finished in 1833. The canal brought a new era to Licking County, and Newark became a beehive of activity. The railroads came and the canal gradually began to lose its value. In 1908, the great Ohio Canal was filled in. For the past 200 years, many people have had a connection to Licking County, and their names continue to keep the history of the county alive.
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