Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.
This style book provides ideas and inspiration for every aspect of the reader's wedding, from initial concerns to attire, decor, flowers, table design, invitations, ceremony, music, menus and gifts.
From celebrity stylemaker and wedding guru Colin Cowie comes the ultimate style guide for the modern bride. Like its companion volume, For the Groom, For the Bride offers expert guidance on everything from creating an unforgettable wedding to making a graceful transition to life as a newlywed. Colin begins by walking you through the planning, ordering, and arranging necessary for a memorable wedding that everyone will enjoy. He covers all the details from flowers to dresses, registry to reception, with tips on how to tactfully negotiate the guest list and how to make your wedding a personal expression of your identity as a couple. Colin goes on to demonstrate how to let the momentum of your wonderful wedding celebration set the tone for your upcoming life together. Your wedding can and should be a springboard for a lifetime of welcoming family into your home and entertaining friends with charm and verve. Of course, marriage is more than just a succession of parties. Which is why Colin has also devoted attention to the practical marital arts: how to communicate, merge your finances, settle disagreements, and keep the romantic spark alive. With its gorgeous black and white photos, timeless advice, and elegance of tone, Colin Cowie's For the Bride is as indispensable as it is beautiful, and a natural engagement gift for any woman. In FOR THE BRIDE, Colin walks future brides through the planning, ordering, and arranging necessary for a memorable wedding that everyone will enjoy, covering all the details from engagement to reception. From flowers to dresses, from selecting items for the bridal registry to negotiating the guest list and seating chart, Colin's got itcovered. FOR THE GROOM, written with Colin's trademark charm and practicality, guides husbands-to-be through it all, from how to propose to what to buy for the first anniversary gift. With all the answers the bride wishes the groom already knew: how to assess the quality of a diamond, how to host a rehearsal dinner, how to win over her parents, and much more, FOR THE GROOM is a natural engagement gift for any and every guy soon to be married. Illustrated with photographs from weddings Colin has planned and written with a warm, engaging tone, FOR THE BRIDE and FOR THE GROOM offer practical advice and romantic, inspired suggestions to create both a memorable wedding day and a graceful, stylish start to married life. -->
From Colin Cowie, celebrity stylemaker and wedding guru, comes the ultimate style guide for the modern groom. Like its companion volume, For the Bride, For the Groom offers expert guidance for husbands-to-be on how to participate in creating an unforgettable wedding and making a graceful transition to life as a newlywed. Here is everything the bride wishes her groom-to-be already knew, from how to propose to how to win over her parents to what to buy for her first anniversary. Colin goes on to demonstrate how to let the momentum of your wonderful wedding celebration set the tone for your upcoming life together. Your wedding can and should be a springboard for a lifetime of welcoming family into your home and entertaining friends with charm and verve. Of course, marriage is more than just a succession of parties, and For the Groom is more than just a book of wedding etiquette. It is a blueprint for being a gentleman in the truest sense of the word, from the art of being a host to the myriad ways you can keep romance and passion alive in your married life. With its gorgeous black and white photos, timeless advice, and elegance of tone, Colin Cowie's For the Groom is as indispensable as it is beautiful, and a natural engagement gift for any man. In FOR THE BRIDE, Colin walks future brides through the planning, ordering, and arranging necessary for a memorable wedding that everyone will enjoy, covering all the details from engagement to reception. From flowers to dresses, from selecting items for the bridal registry to negotiating the guest list and seating chart, Colin's got it covered. FOR THE GROOM, written with Colin's trademark charm and practicality, guideshusbands-to-be through it all, from how to propose to what to buy for the first anniversary gift. With all the answers the bride wishes the groom already knew: how to assess the quality of a diamond, how to host a rehearsal dinner, how to win over her parents, and much more, FOR THE GROOM is a natural engagement gift for any and every guy soon to be married. Illustrated with photographs from weddings Colin has planned and written with a warm, engaging tone, FOR THE BRIDE and FOR THE GROOM offer practical advice and romantic, inspired suggestions to create both a memorable wedding day and a graceful, stylish start to married life. -->
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.
The Later Prehistory of North-West Europe provides a unique, up-to-date, and easily accessible synthesis of the later prehistoric archaeology of north-west Europe, transcending political and language barriers that can hinder understanding. By surveying changes in social forms, landscape organization, monument types, and ritual practices over six millennia, the volume reassesses the prehistory of north-west Europe from the late Mesolithic to the end of the pre-Roman Iron Age. It explores how far common patterns of social development are apparent across north-west Europe, and whether there were periods when local differences were emphasized instead. In relation to this, it also examines changes through time in the main axes of contact between the various regions of continental Europe, Britain, and Ireland. Key to the volume's broad scope is its focus on the vast mass of new evidence provided by recent development-led excavations. The authors collate data that has been gathered on thousands of sites across Britain, Ireland, northern France, the Low Countries, western Germany, and Denmark, using sources including unpublished 'grey literature' reports. The results challenge many aspects of previous narratives of later prehistory, allowing the volume to present a distinctively fresh perspective.
- The ultimate source book on the life and times of Britain's greatest naval hero - Includes the latest findings and controversies surrounding the famous admiral - Provides an ideal introduction to the world of the Royal Navy at the pinnacle of its success
A comparative approach to the American Indians and Scottish Highlanders, this book examines the experiences of clans and tribal societies, which underwent parallel experiences on the peripheries of Britain's empire in Britain, the United States, and Canada.
An argument that nativism is true and important but mysterious, examining the particular case of ideas of sensible qualities. In this book, Colin McGinn presents a concise, clear, and compelling argument that the origins of knowledge are innate—that nativism, not empiricism, is correct in its theory of how concepts are acquired. McGinn considers the particular case of sensible qualities—ideas of color, shape, taste, and so on. He argues that these, which he once regarded as the strongest case for the empiricist position, are in fact not well explained by the empiricist account that they derive from interactions with external objects. Rather, he contends, ideas of sensible qualities offer the strongest case for the nativist position—that a large range of our knowledge is inborn, not acquired through the senses. Yet, McGinn cautions, how this can be is deeply problematic; we have no good theories about how innate knowledge is possible. Innate knowledge is a mystery, though a fact. McGinn describes the traditional debate between empiricism and nativism; offers an array of arguments against empiricism; constructs an argument in favor of nativism; and considers the philosophical consequences of adopting the nativist position, discussing perception, the mind–body problem, the unconscious, metaphysics, and epistemology.
An Oxford student of C.S. Lewis's said he found his new tutor interesting, and was told by J.R.R. Tolkien, 'Interesting? Yes, he's certainly that. You'll never get to the bottom of him.' You can learn a great deal about people by their friends and nowhere is this more true than in the case of C.S. Lewis, the remarkable academic, author, populariser of faith - and creator of Narnia. He lost his mother early in life, and became estranged from his father, much to his regret. Throughout his life, key relationships mattered deeply to him, from his early days in the north of Ireland and his schooldays in England, as still a teenager in the trenches of World War One, and then later in Oxford. The friendships he cultivated throughout his life proved to be vital, influencing his thoughts, his beliefs and his writings. What did Arthur Greeves, a life-long friend from his adolescence, bring to him? How did J.R.R. Tolkien, and the other members of the now famous Inklings, shape him? Why, in his early twenties, did he move in with a single mother twice his age, Janie Moore, and live with her for so many years until her death? And why did he choose to marry so late? What of the relationship with his alcoholic and gifted brother, who eventually joined his unusual household? In this sparkling new biography, which draws on material not previously published, Colin Duriez brings C.S. Lewis and his friendships to life.
This text, now in its fully-updated third edition, continues to offer a comprehensive synthesis of the key issues associated with tourism, leisure and recreation.
This book constitutes the refereed proceedings of the 10th Australasian Conference on Information Security and Privacy, ACISP 2005, held in Brisbane, Australia in July 2005. The 45 revised full papers presented together with 3 invited papers were carefully reviewed and selected from 185 submissions. The papers are organized in topical sections on network security, cryptanalysis, group communication, elliptic curve cryptography, mobile security, side channel attacks, evaluation and biometrics, public key cryptosystems, access control, digital signatures, threshold cryptography, protocols, group signatures, credentials, and symmetric cryptography.
The mental health and emotional wellbeing of children is fantastically important. It has a huge impact on learning and development and more and more, there is recognition of the importance of mental health for everyone. Despite this, many school staff feel overwhelmed and lack confidence when it comes to dealing with these issues in their classrooms. This new text is written for all those working in primary schools. It supports schools to develop strategies to enhance the importance of mental health and emotional wellbeing, to work on preventative strategies and to support children when they need more intervention. The text explores what we mean by mental health and wellbeing. Many children will not reach the threshold for clinical diagnosis, but they nonetheless need support. This text will outline lots of effective strategies for working with children who are struggling to manage the school day. It offers advice for engaging meaningfully with parents and considers the importance of working with school staff to ensure they are fully supported.
Presents a concise survey of lexicology. This book surveys the study of words, providing an overview of basic issues in defining and understanding the word as a unit of language. It also examines the history of lexicology, the evolution of dictionaries and developments in the field. It is of interest to undergraduate students of linguistics.
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