This book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey that Blomberg and Darrah have been on for the better part of a decade from their respective positions helping to establish a services research group within a large global enterprise and an applied anthropology master's program at a Silicon Valley university. They delve into the world of services to understand both how services are being conceptualized today and the possible benefits that might result from taking an anthropological view on services and their design. The authors argue that the anthropological gaze can be useful precisely because it combines attention to details of everyday life with consideration of the larger milieu in which those details make sense. Furthermore, it asks us to reflect upon and assess our own perspectives on that which we hope to understand and change. Central to their exploration is the question of how to conceptualize and engage with the world of services given their heterogeneity, the increasing global importance of the service economy, and the possibilities introduced for an engaged scholarship on service design. While discourse on services and service design can imply something distinctively new, the authors point to parallels with what is known about how humans have engaged with each other and the material world over millennia. Establishing the ubiquity of services as a starting point, the authors go on to consider the limits of design when the boundaries and connections between what can be designed and what can only be performed are complex and deeply mediated. In this regard the authors outline a practice approach to designing that acknowledges that designing involves participating in a social context, that design and use occur in concert, that people populate a world that has been largely built by and with others, and that formal models of services are impoverished representations of human performance. An Anthropology of Services draws attention to the conceptual and methodological messiness of service worlds while providing the reader with strategies for intervening in these worlds for human betterment as complex and challenging as that may be.
This book explores the possibility for an anthropology of services and outlines a practice approach to designing services. The reader is taken on a journey that Blomberg and Darrah have been on for the better part of a decade from their respective positions helping to establish a services research group within a large global enterprise and an applied anthropology master's program at a Silicon Valley university. They delve into the world of services to understand both how services are being conceptualized today and the possible benefits that might result from taking an anthropological view on services and their design. The authors argue that the anthropological gaze can be useful precisely because it combines attention to details of everyday life with consideration of the larger milieu in which those details make sense. Furthermore, it asks us to reflect upon and assess our own perspectives on that which we hope to understand and change. Central to their exploration is the question of how to conceptualize and engage with the world of services given their heterogeneity, the increasing global importance of the service economy, and the possibilities introduced for an engaged scholarship on service design. While discourse on services and service design can imply something distinctively new, the authors point to parallels with what is known about how humans have engaged with each other and the material world over millennia. Establishing the ubiquity of services as a starting point, the authors go on to consider the limits of design when the boundaries and connections between what can be designed and what can only be performed are complex and deeply mediated. In this regard the authors outline a practice approach to designing that acknowledges that designing involves participating in a social context, that design and use occur in concert, that people populate a world that has been largely built by and with others, and that formal models of services are impoverished representations of human performance. An Anthropology of Services draws attention to the conceptual and methodological messiness of service worlds while providing the reader with strategies for intervening in these worlds for human betterment as complex and challenging as that may be. Table of Contents: Preface / Acknowledgments / Getting Started / From Services to Service Worlds / The Human Condition / Service Concepts / Design and its Limits / Service Design / An anthropology of Services / References / Author Biographies
When one asks me if I believe in angels, I always answer yes! I cannot prove there are any otherworldly/spiritual beings “out there”; the angels in which I believe are those who have graced my life—some for long periods of time, others for but moments. Whichever, at the time, each was crucial to my emotional survival. Most of these I list in categories, as to name them individually would fill another book. First, I list my parents, Herman and Bertha McCullough, and siblings (Lee, Al, Eileen, Paul, and Doyle) who, though at times mystified by my struggles for faith, have loved me no less. Next, I mention the members of the church congregations I served (all United Methodists): Camp Creek Emmanuel and Manhattan College Avenue in Kansas and Rivera, Mission First, Oxford, and Helotes Hills in Texas. Others who hold a special place in my soul, listed from my youth forward, are Bob and Marie Gaither, Bill Gaither, J. T. Truax, Uncle Floyd Goins, cousin Howard Goins, Leo Slagg, Walter and Naomi Larsen, A. Bond Woodruff, Elmore E. Vail, Dick Neiderhiser, Jim Mitchell, Wendy Parsons, Delbert Gish, Joe Grider, Cecil Findley, Larry Guillot, Clyde Miller, Bob Winkler, Byron Hollinger, Muriel Hunkins, John Lewis, Mel Witmer, Bryce Kramer, Martin Pike, Jay Brown, Patty Johnson, Don Carper, Jerry J. Smith, Homer Bain, and my canasta-playing friends, who have endured twelve years of listening to my angry complaints against what I consider to be the madness of the status quo. My daughters, Kira and Dana, somehow survived despite my, at times, being adrift in near mental illness. Thus I am deeply indebted to their patience and love. And finally, I make tribute to my wife, Jean, who, though not religious, is the most nurturing—and, thus, spiritual—person I have ever known. - Xlibris Podcast Part 1: http://www.xlibrispodcasts.com/gaithers-corner-1/ - Xlibris Podcast Part 2: http://www.xlibrispodcasts.com/gaithers-corner-2/ - Xlibris Podcast Part 3: http://www.xlibrispodcasts.com/gaithers-corner-3/ - Xlibris Podcast Part 4: http://www.xlibrispodcasts.com/gaithers-corner-4/ - Xlibris Podcast Part 5: http://www.xlibrispodcasts.com/gaithers-corner-5/
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