Total Value Development provides a framework to help businesses innovate and derive greater value from the services they offer. The secret is to devise an innovative model built on total value creation, identified as the total value development (TVD) model.The TVD model has broad applicability for any large organization. Here, case studies are presented showing the effectiveness of the TVD model in its practical application within companies. Statistical evidence is used to recommend improvements to performance outcomes, such as time compression, cost reduction, quality and innovation. Studies of over 100 service enterprises in the United States and the United Kingdom provide compelling evidence for benefits from business model innovation. Additional material in the form of guidance forms give readers the tools needed for the implementation and recording of successful in-project value development.Providing both a practical framework and real-life examples of adding value to current business practices, this book is essential reading for executives, managers and researchers in the field of business and innovation.
Brian Friel is Ireland's foremost living playwright, whose work spans fifty years and has won numerous awards, including three Tonys and a Lifetime Achievement Arts Award. Author of twenty-five plays, and whose work is studied at GCSE and A level (UK), and the Leaving Certificate (Ire), besides at undergraduate level, he is regarded as a classic in contemporary drama studies. Christopher Murray's Critical Companion is the definitive guide to Friel's work, offering both a detailed study of individual plays and an exploration of Friel's dual commitment to tradition and modernity across his oeuvre. Beginning with Friel's 1964 work Philadelphia, Here I Come!, Christopher Murray follows a broadly chronological route through the principal plays, including Aristocrats, Faith Healer, Translations, Dancing at Lughnasa, Molly Sweeney and The Home Place. Along the way it considers themes of exile, politics, fathers and sons, belief and ritual, history, memory, gender inequality, and loss, all set against the dialectic of tradition and modernity. It is supplemented by essays from Shaun Richards, David Krause and Csilla Bertha providing varying critical perspectives on the playwright's work.
The love story between Christopher Isherwood and Don Bachardy--in their own words Christopher Isherwood was the celebrated middle-aged English author of Goodbye to Berlin when he met the Californian teenager Don Bachardy on a Santa Monica beach in 1952. Defying convention, the two created an enduring relationship out of that initial spark--living as an openly gay couple for more than three decades in the closeted world of Hollywood. The Animals is the testimony in letters of their extraordinary partnership, which lasted until Isherwood's death in 1986--despite a thirty-year age gap, affairs, jealousies, the pressures of literary fame, and the disdain of twentieth-century America for love between two men. In romantic letters to each other, they invented the private world of the Animals. Chris was Dobbin, a stubborn old workhorse; Don was a rash, spirited white kitten named Kitty. The ability to create a world, a safe and separate milieu, was a great talent of Isherwood's--and a necessary one as a gay man in mid-twentieth-century America. But Isherwood knew how to spread hay around his stable and attract beauty. He drew Bachardy into his semisecret realm and together they invented a place for their love to thrive. Bold, transgressive, and playful, The Animals shows us the devotion between two creative spirits in tenderness and storms"--
A lot of my plays begin as comedies and mutate in the course of the evening, because my instinct is that you have to welcome the audience in and make sure they're sitting comfortably before you can give them an adequate punch on the jaw.'Since the acclaimed London première of his first play in 1966, Christopher Hampton has established himself as one of Britain's most prominent, and least predictable, dramatists.From his best-known play, Les Liaisons Dangereuses, and its Oscar-winning film version, Dangerous Liaisons, to personal and critical favourites like Total Eclipse and Tales from Hollywood; from his films as writer-director (Carrington, Imagining Argentina) to his work as screenwriter-for-hire (Mary Reilly, The Quiet American); from translations (Art) to musicals (Sunset Boulevard), Hampton eloquently - and entertainingly - explores his varied career with interviewer Alistair Owen, and discusses its recurring theme: the clash of liberal and radical thought, exemplified by his most recent play, The Talking Cure, about the fathers of psychoanalysis, Jung and Freud.
Beginning HTML5 and CSS3 is your introduction to the new features and elements of HTML5—as a web developer you'll learn about all the leaner, cleaner, and more efficient code available now with HTML5, along with some new tools that will allow you to create more meaningful and richer content. For everyone involved in web design, this book also introduces the new structural integrity and styling flexibility of CSS 3—which means better-looking pages and smarter content in your website projects. For all forward-looking web professionals who want to start enjoying and deploying the new HTML5 and CSS3 features right away, this book provides you with an in-depth look at the new capabilities—including audio and video—that are new to web standards. You’ll learn about the new HTML5 structural sections, plus HTML5 and CSS3 layouts. You’ll also discover why some people think HTML5 is going to be a Flash killer, when you see how to create transitions and animations with these new technologies. So get ahead in your web development through the practical, step-by-step approaches offered to you in Beginning HTML5 and CSS3.
This energetic and thought-provoking book encourages a reflexive, non-nationalistic approach to doing world research and sets out how to understand, plan, do and use this research. Williams introduces a range of frameworks, from desk-based studies and traditional ethnography to the use of internet, satellites, robots, drones and ‘big data’, and provides exciting, interdisciplinary examples. This book is presented in a clear international style and uses creative approaches to researching peoples, places and world systems. It explains: desk-based research using international data including documentaries, museum objects, archives, data-sets and working with groups such as refugees, tourists and migrants distance research using online videos, surveys and remote methods such as video conferencing and crowdsourcing fieldwork abroad, including ethnography, street observation and mapping. The book is also accompanied by a website, with the following features: For Students Weblinks for each chapter Examples/summaries/templates related to text marked with Additional thinking zones An overview of data capture technologies For Lecturers Copies of all the figures and thinking zones for use in teaching material PowerPoint slides for each chapter Built upon the foundations of the author’s 30 years of research experience, and including original case studies from international students, this is an essential guide for anyone in the social sciences using or doing international and global research.
Researchers in developing countries often find that the particular country in which they work presents a range of unforeseen challenges. Indeed, their ability to carry out effective scholarship is often highly dependent on these factors. The great differences between working in countries as varied as India, China, Bolivia and Kenya can often come as a shock to the system. An ability to negotiate a bewildering array of cultural and logistical obstacles is therefore essential. Overseas Research II: A Practical Guide distils essential lessons learned by scores of students and scholars who have collected data and done fieldwork abroad. The authors fill the reader in on the many crucial pieces of advice: how to prepare for the field, how and where to find funding for one’s fieldwork, issues of personal safety and security, and myriad logistical and relational issues that often define one’s research experience abroad. As Christopher B. Barrett and Jeffrey Cason suggest, "Fieldwork is a sequence of decisions, some about the conduct of research, some about the conduct of life." The book focuses new field researchers’ attention on that productive intersection, and includes many real-life accounts from experienced professionals whose own work abroad can inform those facing the field for the first time.
When conducting research in developing countries, an ability to negotiate a bewildering array of cultural and logistical obstacles is essential. Overseas Research: A Practical Guide distills essential lessons from scores of students and scholars who have collected data and done fieldwork abroad, including how to prepare for the field, how and where to find funding for one’s fieldwork, issues of personal safety and security, and myriad logistical and relational issues. By encouraging researchers to think through the challenges of research before they begin it, Overseas Research will help prepare fieldworkers for the practical, logistical, and psychological considerations of very demanding work, help save valuable time, make the most of scarce financial resources, and enhance the quality of the field research. This third edition contains new material on social media, including representation of research subjects/collaborators, students’ digital branding and image, and representing universities abroad when posting publicly. It also covers emerging technologies such as solar panels for power in remote locations, new ways of digitally sending and receiving money, and incorporates more perspectives of women, LGBTQ+ people, and people of color researching abroad. The book will be of interest to overseas fieldworkers, and also to undergraduates in subjects such as anthropology, economics, geography, history, international studies, politics, sociology, and development studies.
Go where there's violence. Silicon Valley. The future. A rocket launches. Luke is an aerospace billionaire who can talk to anyone. But God is talking to him. He sets out to change the world. Only violence stands in his way. Christopher Shinn's gripping play received its world premiere at the Almeida Theatre on 12 August 2017 in a production directed by Ian Rickson and featuring Ben Whishaw as Luke.
Context Matters: Institutions and Entrepreneurship analyzes the connection between entrepreneurship and institutions. The goal is to provide a discussion of the literature on institutions in economics, develop the argument on the relationship between institutions and entrepreneurship and apply this logic to a variety of entrepreneurial settings - private for-profit, private non-profit and political. In addition to exploring entrepreneurship within several institutional settings, the authors also consider entrepreneurship on institutional arrangements. Context Matters: Institutions and Entrepreneurship develops the notion of institutions and provide insight into what this concept entails. The authors show how institutions matter for entrepreneurship and economic development. This if followed by a consideration of 'social entrepreneurship', 'political entrepreneurship', and the role of 'institutional entrepreneurs' and their impact on the formation and evolution of institutions. The authors end with a discussion of the implications for future research.
Christopher Reich dazzled readers and defied expectations with his New York Times bestseller, Numbered Account, a breathtaking classic of modern suspense. Now Reich returns to the world of international thrillers with a no-holds-barred powerhouse of a novel set against the seething backdrop of post—World War II Germany.... July 1945. U.S. attorney Devlin Judge has come to Europe as part of an international tribunal to try Nazi war criminals. But Judge has his own personal agenda: to find Erich Siegfried Seyss, the man responsible for his brother’s death. An SS officer and former Olympic sprinter, Seyss has just escaped from a POW camp, leaving a trail of bodies in his wake. But he won’t escape Devlin Judge. Between the two men are miles of German countryside ... and the beautiful daughter of one of Nazi Germany’s most powerful families — a woman loved by them both. But as Judge hunts his prey across a devastated nation, he finds himself caught up in a staggering conspiracy. Because Erich Seyss is no rogue SS killer. He is a man running a final race to make one last, unforgettable contribution to the Fatherland. And he is acting on orders from the last person anyone would ever suspect.
In his explosive debut thriller, Christopher Reich tells the harrowing story of a young man willing to risk everything--his career, his integrity, and even his life--to hunt down his father's killer. Set in the secret, labyrinthine world of Swiss banking, Numbered Account, with its detail and intelligence, could have been written only by an insider--the author himself worked at a major Swiss bank for three years. Former U.S. marine and Harvard Business School graduate Nicholas Neumann seems to have it all: a dream job, a beautiful fiance, a future bright with promise. But beneath the dazzling veneer of this golden boy is a man haunted by the brutal killing of his father seventeen years before. And when new evidence implicates the venerable United Swiss Bank in the crime, Nick finds himself willing to do whatever it takes to uncover the truth. Leaving behind everything he holds dear, Nick takes a job in Zurich with the United Swiss Bank, and is soon plunged into a world where everything--loyalty, power, even life and death--can be bought and sold for the right price. As the secrets of the venerable bank are laid bare, suddenly Nick knows far too much--about the offer he never should have accepted, about the money he never should have handled, about the woman he never should have loved. And as the darkness gathers around him, Nick is faced with a shattering truth: To catch the criminal who murdered his father, he must become a criminal himself. A work of searing intelligence and sheer storytelling genius, Numbered Account is one of those rare thrillers that not only make you sweat, but make you think. BONUS: This edition includes an excerpt from Christopher Reich's The Prince of Risk.
This isn't the story of Icarus and Daedalus. It's Yasmin and Jack. And we won't fly too close to the sun. We'll fly through the f***er." Yasmin is young and feisty and lives on the edge. A young mum, her Scarborough isn't sandcastles, arcades and donkey rides. She's been dealt a rough hand and has to decide whether to give in or get smart. But can the thing which threatens to ruin her life be the one thing which saves her? Can she still be the architect of her own destiny? An explosive and passionate portrait of a young heroine of our times.
This book traces the evolution of the great palaces of the Louvre and Versailles, from Pierre Lescot’s designs for expanding the former in the mid-16th century to the successive grands projets for the transformation of the latter over the course of the 18th century. Detailed architectural analysis is set in the context of the development of the medieval monarchy towards absolutism, the significance of Hispano-Burgundian court etiquette as a formative influence on planning, and the effect of the French monarchy’s financial incontinence on royal building ambitions. On the basis of exhaustive original research, recalling contemporary testimony and re-examining the works themselves, the book challenges recent scholarly accounts of the contributions of Claude Perrault and François Mansart to the Louvre and demonstrates the influence of schemes by Italian masters Pietro Cortona and Bernini on Ange-Jacques Gabriel’s designs for rebuilding Versailles. Finally, the book looks at the influence of the great French palaces on those seeking to emulate their ambition, from Stockholm in the late-17th century to the deliriously opulent late-19th century palace of Ludwig II of Bavaria at Herrenchiemsee. The book includes a wealth of illustrative material and supporting documents, which bring this comprehensive and authoritative text to life.
In 20th century Britain, the literary landscape underwent a fundamental change. Aspiring authors included factory workers writing amid chaotic home lives, and married women joining writers' clubs in search of creative outlet. This work reveals the history of 'ordinary' voices and reconstructs the literary culture of a democratic age.
First published in 1999, this volume aims to develop the field of theatre studies by promoting the study of performative elements and thus fostering their consideration in the critical interpretation of dramatic literature. The authors additionally suggest ways of approaching and evaluating the work of individual performers, as well as of directors, designers and producers. It is an archival guide which covers manuscript and ephemera, rather than published texts, and attempts to indicate the potential value of the documentary material listed. This unique reference guide provides descriptions and evaluations of archive manuscript materials and ephemera relating to twentieth-century British and American theatre. Over 100 archives across Europe, North America and Britain were examined in the compilation of this volume. The documents include: unpublished playscripts; state and costume designs; directors' books; prompt books; lighting plots; stage photos; correspondence; theatre programmes. One hundred and seventy five entries are arranged alphabetically and cover playwrights, directors, designers and actors. By its nature, theatre is a collaborative enterprise, a facet which is recognised in the comprehensive cross-referencing of entries. The last twenty years has seen a shift in drama studies from text-based criticism to analysis of performance. The materials covered in this book have therefore become essential to future research in the field.
“Creator, do you have a family?” said my youngest. And he answered! Thus began our healing through awareness with Mina (how we address the human person—God—who built our universe), the archangels, and many others in spirit world. Our explosive conversation over the next 18 hours revealed God, angels, humanity, why we are as we are, and our universe as never before imagined. Spirit mediums Christopher McKeon and his daughters Ayako and El shatter the paradigms and magical thinking handed down to us through history by religion, philosophy, mysticism, and science. Experience, as we did, healing of your trauma, pain, and suffering through gaining awareness of your true reality. Included are ten historical spirit persons who give short testimonies of their experiences to help explain certain aspects of our—your—life reality. You'll never feel the same, or look at the world around you the way you did, as your awareness takes flight from unawareness with new wings on new winds. Be prepared for a story of life like nothing you've ever experienced. Best of all, you'll learn how you, too, can talk to Mina, 'angels,' your spirit family and guides, and willing spirit persons to get your own answers (without having to take ours on faith) as a ground-floor participant in the nascent worldwide energy testing community! For Mina, this book is all about healing your pain and suffering by revealing our personal, and larger, human reality. You'll find it all inside. A chapter summary: Part I is a narrative of our experience discovering energy testing and our shocking meet-up with our ‘creator;’ Part II describes how you and our universe are infinite and eternal as existence, time, space, and consciousness, including: —an overview regarding our true natural reality: matter, energy, gravity, mass, lightspeed (normal and actual), relativity and the quantum, black holes, the Big Bang, quantum entanglement/tunneling, how the natural universe interacts with the supranatural (spirit) universe; —what is All Existence of which our universe is a part; —all about consciousness (psyche) and how our physical body interacts with our spirit body; —‘psyche fundamental force’ (Intentionality); —and culture as the individual; Part III describes the origin of humanity and includes: —the birth of humanity; —who and what our creator is —how our universe came to be our home —why human life seems destructive and filled with pain and suffering; Part IV is the real ‘woo-woo’ of the book and includes: —how we exist and live as physicospirit-embodied individuals; —our mind, conscience, PTSD; —killing, abortion, euthanasia, suicide; —lineage and DNA; —what happens at death; —fate, destiny, and free will; —suffering, hope, depression, reincarnation, and the origin of slavery; —happiness, love and hate; —government and society; —evil; —beauty and ugliness; —spirit world; —the chakras and aura as they really are and what they do; —Intentionality; —who and what ‘angels’ really are; —history of Earth’s humanity and radiometric dating; —our physicospirit self; —religion; —what is healing, how to heal; —human freedom; —astral projection, the Akashic Records; —marriage, sex; —animal familials; —ten historical spirit persons' testimony: Duke Wen of Zhou, Hitler, Hannibal Gisco, Mio, Mnidho of Nihoa, Tethys, Jesus, Sun-myung Moon, Muhammad, Buddha; Part V teaches you energy testing so you can learn how to talk to Mina (God), 'angels,' your spirit family, spirit guides, and any willing spirit person to get your own answers to life.
Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.Supplementary Material Resources:Resources are available to instructors who adopt this textbook for their courses. These include: (1) Instructor's Manual, (2) Case Teaching Notes, (3) PowerPoint deck, and (4) Test Bank. Please contact sales@wspc.com.Key Features:
In this first full-length biography of William McKell in nearly thirty years, Christopher Cunneen provides a vivid portrait of the development of this important and in some ways enigmatic Labor figure, and an insight into New South Wales politics during a key period in twentieth century history."--BOOK JACKET.
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
The study of religion and popular culture is an increasingly significant area of scholarly inquiry. Surprisingly, however, Christopher Partridge's The Lyre of Orpheus is the first general introduction to the subject of religion and popular music. His aim in this book is to introduce a range of theoretical and methodological perspectives to be used in the study of religion and popular music and popular music subcultures. He addresses a range of issues from postcolonialism to postmodernism, from sex to drugs, from violence to the demonic, and from misogyny to misanthropy. Part One provides a general overview of the history of popular music scholarship and the key approaches that have been taken. Part Two looks at approaches from the perspectives of theology and religious studies, examining key themes relating to particular genres and subcultures. Part Three narrows the focus and examines key artists and bands mentioned in Part Two, including Elvis, Bob Dylan, Madonna and Björk. Written to be accessible to the undergraduate, The Lyre of Orpheus will also appeal to general readers interested in the role of religion in our culture.
This practical, extensively illustrated handbook covers the procedures that are undertaken in andrology and ART laboratories to analyse and assess male-factor infertility, and to prepare spermatozoa for use in assisted conception therapy. The content is presented as brief, authoritative overviews of the relevant biological background for each area, plus detailed, step-by-step descriptions of the relevant analytical procedures. Each technical section includes quality control considerations and the optimum presentation of results. In addition to the comprehensive 'basic' semen analysis, incorporating careful analysis of sperm morphology, the handbook provides established techniques for the use of computer-aided sperm analysis and sperm functional assessment. The interpretation of laboratory results in the clinical context is highlighted throughout, and safe laboratory practice is emphasized. Fully revised, incorporating the new ISO TS 23162 on basic human semen analysis throughout, this is an invaluable resource to all scientists and technicians who perform diagnostic testing for male-factor infertility.
This book examines the influence of American poetry on Seamus Heaney’s achievement by close attention to the themes, style, and resonances of his poetry at different stages of his career, including his appointments in Berkeley and Harvard. Beginning with an examination of Heaney’s education at Queen’s University, this study presents comparative close readings which explore the influence of five American poets he read during this period: Robert Frost, John Crowe Ransom, Theodore Roethke, Robert Lowell, and Elizabeth Bishop. Laverty demonstrates how Heaney returned to several of these poets in response to difficulty and to consolidate later aesthetic developments. Heaney’s ambivalent critical treatment of Sylvia Plath is investigated, as is his partial misreading of Bishop, who is understood today more sensitively than in her lifetime. This study also probes the reasons for his elision of other prominent American writers, making this the first comprehensive assessment of American influence on Heaney’s poetry.
The history of the British Isles is the story of four peoples linked together by a process of state building that was as much about far-sighted planning and vision as coincidence, accident and failure. It is a history of revolts and reversal, familial bonds and enmity, the study of which does much to explain the underlying tension between the nations of modern day Britain. The Making of the British Islesrecounts the development of the nations of England, Scotland, Wales and Ireland from the time of the Anglo-French dual monarchy under Henry VI through the Wars of the Roses, the Reformation crisis, the reigns of Henry VIII and Elizabeth I, the Anglo-Scottish dynastic union, the British multiple monarchy and the Cromwellian Republic, ending with the acts of British Union and the Restoration of the Monarchy.
English Reformations takes a refreshing new approach to the study of the Reformation in England. Christopher Haigh's lively and readable study disproves any facile assumption that the triumph of Protestantism was inevitable, and goes beyond the surface of official political policy to explorethe religious views and practices of ordinary English people. With the benefit of hindsight, other historians have traced the course of the Reformation as a series of events inescapably culminating in the creation of the English Protestant establishment. Dr Haigh sets out to recreate the sixteenthcentury as a time of excitement and insecurity, with each new policy or ruler causing the reversal of earlier religious changes. This is a scholarly and stimulating book, which challenges traditional ideas about the Reformation and offers a powerful and convincing alternative analysis.
Alabamians in Blue offers an in-depth scholarly examination of Alabama’s black and white Union soldiers and their contributions to the eventual success of the Union army in the western theater. Christopher M. Rein contends that the state’s anti-Confederate residents tendered an important service to the North, primarily by collecting intelligence and protecting logistical infrastructure. He highlights an underappreciated period of biracial cooperation, underwritten by massive support from the federal government. Providing a broad synthesis, Rein’s study demonstrates that southern dissenters were not passive victims but rather active participants in their own liberation. Ecological factors, including agricultural collapse under levies from both armies, may have provided the initial impetus for Union enlistment. Federal pillaging inflicted further heavy destruction on plantation agriculture. The breakdown in basic subsistence that ensued pushed Alabama’s freedmen and Unionists into federal camps in garrison cities in search of relief and the opportunity for revenge. Once in uniform, Alabama’s Union soldiers served alongside northern regiments and frustrated Confederate General Nathan Bedford Forrest’s attempts to interrupt the Union supply efforts in the 1864 Atlanta campaign, which led to the collapse of Confederate arms in the western theater and the eventual Union victory. Rein describes a “hybrid warfare” of simultaneous conventional and guerilla battles, where each significantly influenced the other. He concludes that the conventional conflict both prompted and eventually ended the internecine warfare that largely marked the state’s experience of the war. A comprehensive analysis of military, social, and environmental history, Alabamians in Blue uncovers a past of biracial cooperation in the American South, and in Alabama in particular, that postwar adherents to the “Myth of the Lost Cause” have successfully suppressed until now.
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