Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
#1 New York Times Bestseller. For more than a year, Christopher Darden argued tirelessly for the prosecution, giving voice to the victims in the 0.J. Simpson murder trial. In Contempt is an unflinching look at what the television cameras could not show: behind-the-scenes meetings, the deteriorating relationships between the defense and prosecution teams, the taunting, baiting, and pushing matches between Darden and Simpson, the intimate relationship between Darden and Marcia Clark, and the candid factors behind Darden's controversial decision for Simpson to try on the infamous glove, and much more. Out of the sensational frenzy of "the trial of the century" comes this haunting memoir of duty, justice, and the powerful undertow of American racism. A stunning masterpiece told with brutal honesty and courage.
This textbook provides students with the skills and techniques necessary to analyse business case studies from a strategic perspective. With career development and impact in mind, the book goes beyond simply listing tools, instead teaching students how to prepare for a major strategic business case analysis project, how to position their analysis on a spectrum from reductionist to holistic approaches, how to critically engage with theory and case data, as well as how to leverage their work after completion. A logical approach is offered, taking the reader through the analysis journey, from preparing to analyse a case study to conducting the analysis and maximising the impact going forwards. A comprehensive analysis task is incorporated, which asks the reader to reflect on a range of case data, understand the choices of analytical positioning and tool selection, and develop an analysis based on this positioning. Further pedagogical features include: Reflective practice exercises at the end of chapters, allowing the student to self-identify areas of strength and weakness as they develop through the process. Worked examples based on cases reproduced in the book, allowing the student to follow the analytical process that the author went through in different analysis modes. Quotes and analysis insights from former students who have previously conducted a strategic business case analysis, aiding reflective practice. As case study analysis continues as a core component of teaching across business schools, this unique text will help to build key skills in advanced undergraduate, postgraduate, MBA, and executive education students conducting strategic business case analysis. Support material includes PowerPoint slides as well as video content.
Excluding the capture of New Orleans, the military affairs in southeast Louisiana during the American Civil War have long been viewed by scholars and historians has having no strategic importance during the war. As such, no such serious effort to chronicle the war in that portion of the state has been attempted, except Peas earlier book, Touched By War: Battles Fought in the Lafourche District (1998). That book covered the military affairs in southeast Louisiana that led to the five major battles fought in that region between fall 1862 and summer 1863. Beyond that point, little is chronicled, until now. In this thoroughly researched and authoritative book, Scarred By War: Civil War in Southeast Louisiana, Christopher Pea has revised and updated his earlier work and expanded the scope to include a study of the remaining two years of the war, a period filled with intense Confederate guerilla warfare. The literary result is a book that recounts the political, social, military, and economic aspects of the war as they played out in southeast Louisianas bayou country.
A young attorney at the most pretigious African American law firm on the west coast, Mercer Early finds his career and his life on the line after he becomes embroiled in a complex murder case.
A young attorney at a leading law firm, Mercer Early is handed the seemingly routine case of an L.A. cop accused of shooting and killing his wife, a case complicated by two more police officers who kill their spouses.
Deputy D.A. Nikki Hill returns, taking on a high-profile murder case. While trying to keep her sanity and build a love life with Detective Virgil Sykes, Nikki prosecutes a rich man charged with killing his fiance. During the sensational trial, Nikki watches as her case unravels--and suddenly finds herself in an explosive drama of big-time crooks and at least one murderous psychopath who won't stop killing.
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