Christian Matuschek's Books

Re-organising Service Work

Call Centres in Germany and Britain

By: Karen A. Shire,Ursula Holtgrewe,Christian Kerst

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Re-organising Service Work

Call Centres in Germany and Britain

By: Karen A. Shire,Ursula Holtgrewe,Christian Kerst

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.

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Page Count

244

Publisher

Routledge

Published Date

ISBN 10

1351765183

ISBN 13

9781351765183

Linguistic Linked Data

Representation, Generation and Applications

By: Philipp Cimiano,Christian Chiarcos,John P. McCrae,Jorge Gracia

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Linguistic Linked Data

Representation, Generation and Applications

By: Philipp Cimiano,Christian Chiarcos,John P. McCrae,Jorge Gracia

This is the first monograph on the emerging area of linguistic linked data. Presenting a combination of background information on linguistic linked data and concrete implementation advice, it introduces and discusses the main benefits of applying linked data (LD) principles to the representation and publication of linguistic resources, arguing that LD does not look at a single resource in isolation but seeks to create a large network of resources that can be used together and uniformly, and so making more of the single resource. The book describes how the LD principles can be applied to modelling language resources. The first part provides the foundation for understanding the remainder of the book, introducing the data models, ontology and query languages used as the basis of the Semantic Web and LD and offering a more detailed overview of the Linguistic Linked Data Cloud. The second part of the book focuses on modelling language resources using LD principles, describing how to model lexical resources using Ontolex-lemon, the lexicon model for ontologies, and how to annotate and address elements of text represented in RDF. It also demonstrates how to model annotations, and how to capture the metadata of language resources. Further, it includes a chapter on representing linguistic categories. In the third part of the book, the authors describe how language resources can be transformed into LD and how links can be inferred and added to the data to increase connectivity and linking between different datasets. They also discuss using LD resources for natural language processing. The last part describes concrete applications of the technologies: representing and linking multilingual wordnets, applications in digital humanities and the discovery of language resources. Given its scope, the book is relevant for researchers and graduate students interested in topics at the crossroads of natural language processing / computational linguistics and the Semantic Web / linked data. It appeals to Semantic Web experts who are not proficient in applying the Semantic Web and LD principles to linguistic data, as well as to computational linguists who are used to working with lexical and linguistic resources wanting to learn about a new paradigm for modelling, publishing and exploiting linguistic resources.

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Page Count

289

Publisher

Springer Nature

Published Date

ISBN 10

3030302253

ISBN 13

9783030302252

Conscious Reader, the Plus MyWritingLab -- Access Card Package

By: Caroline Shrodes,Late, Caroline F Shrodes,Michael F. Shugrue,Christian Matuschek,Marc F. DiPaolo

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Conscious Reader, the Plus MyWritingLab -- Access Card Package

By: Caroline Shrodes,Late, Caroline F Shrodes,Michael F. Shugrue,Christian Matuschek,Marc F. DiPaolo

This classic thematic anthology is widely admired for its exceptionally rich collection of essays, personal writing, fiction and poetry, and for its ground-breaking inclusion of classic and contemporary images.

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Page Count

750

Publisher

Longman Publishing Group

Published Date

ISBN 10

0133975401

ISBN 13

9780133975406

Conscious Reader

By: Caroline Shrodes,Michael Shugrue,Christian J. Matuschek,Marc DiPaolo

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Conscious Reader

By: Caroline Shrodes,Michael Shugrue,Christian J. Matuschek,Marc DiPaolo

ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- This classic thematic anthology is widely admired for its exceptionally rich collection of essays, personal writing, fiction and poetry, and for its ground-breaking inclusion of classic and contemporary images.

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Page Count

776

Publisher

Longman Publishing Group

Published Date

ISBN 10

0321881974

ISBN 13

9780321881977

Book's by Christian Matuschek

Re-organising Service Work

Re-organising Service Work

Linguistic Linked Data

Linguistic Linked Data

Conscious Reader, the Plus MyWritingLab -- Access Card Package

Conscious Reader, the Plus MyWritingLab -- Access Card Package

Conscious Reader

Conscious Reader

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