When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service. Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has become a business celebrity, including being featured in the most recent round of American Express television ads. Featured in the New York Times and in Associated Press articles and bestowed numerous awards for its unique business practices and outstanding customer relations, Zane's Cycles has produced ideas thought by many to be pie-in-the-sky. But these counterintuitive concepts have proven to be hard-headed and effective. For example, Zane's offers a trade-in program for families who can turn in bicycles their kids have outgrown for a 100 percent credit toward new ones. Initially thought impossibly generous, this program has proven to be good business. Experience and a clear understanding of the lifetime value of a customer makes this program, and many others Zane's implements, work. In Reinventing the Wheel, commonly overlooked elements that make a business exceptional are revealed. Zane produces a case study unlike any other—one that shows the importance of investing in customers and employees and how businesses are really selling experiences, not products. His philosophies and tried-and-true methods of guerilla marketing will show entrepreneurs and business owners how to knock out the competition while thriving in any kind of economy and doing good for the community along the way.
*From National Book Award nominee Chris Lynch* Zane's wired life is about to be unplugged. . . Zane lives a life of luxury in a completely wired world. He doesn't ever have to leave his building to have exciting (virtual) experiences. His room knows everything he eats and what he needs for school. Even his pet dog is wired. There's only one problem: When Zane gets a device that enables animals to talk to him, he finds out that his world is a lie. The animals don't want to be wired -- they want to rebel. And Zane's going to be a part of their revolution, whether he likes it or not. In the process, he'll have to enter a world he's never confronted before: Nature. Join award-winning author Chris Lynch on a nonstop adventure through a not-so-distant future, where one lone kid has to prove he can be an animal's best friend.
From National Book Award nominee Chris Lynch, the third action-and-humor-filled futuristic series about talking pets who are tired of being pets ... and the boy who must help them. Zane and his animal comrades have foiled Dr. Gristle's terrible plots twice--he can't talk to animals, and he can't get at the heart of what makes them wild. Zane can talk to them. He can understand them. He almost is one. Almost. Zane keeps getting in Dr. Gristle's way though - and he's being sent as far out of the way as Gristle can get him. In fact, he's being sent right into the middle of a new plot of the bad doctor's--and in his new, utterly foreign surroundings, he's entirely too human.
USA Today bestselling author Chris Taylor’s latest book is a real page turner... As a junior lawyer at the prestigious Sydney Legal, Meghan Chifley knows that if she works hard enough, one day she’ll reap the rewards. In the meantime, she prays her family doesn’t self-destruct. Always the peacemaker, lately it’s become a fulltime job refereeing the battles between her father and her brother. To make things worse, her half-sister also has plenty to say and not all of it is nice. Meghan despairs her family will survive the pain they seem determined to inflict upon each other. Then her father is brutally murdered. Her world is turned upside down when she’s forced to acknowledge his killer might very well be one of her siblings. Detective Sergeant Zane Sullivan doesn’t know what it’s like to have a family. Put up for adoption within hours of his birth, he spent his childhood being passed from one uncaring foster home to another. He knows firsthand how badly family can treat each other and he’s not at all surprised when the evidence points toward a family member being responsible for Grant Chifley’s murder. The only question is, which one? Steeling himself against the sad vulnerability and kindness he sees in Meghan Chifley’s beautiful eyes, he holds himself at a distance. Hiding behind that appealing façade could very well be a cold-blooded killer. A man has been brutally murdered and Zane’s determined to find the person responsible. Is Meghan hiding a deadly secret, or is it someone else she’s protecting? The answer will leave everyone gasping… If you love Sandra Brown, Liliana Hart, Karen Rose and J.D. Robb, you’ll love USA Today bestselling author Chris Taylor’s Sydney Legal Series. Start reading today!
USA Today bestselling author Chris Taylor doesn’t disappoint with her latest book. Jessica Wolfe’s career as a lawyer at the prestigious Sydney Legal was going from strength to strength until her brother, Alistair Wolfe, decided to get involved in illegal human tissue trafficking. Alistair’s subsequent arrest and conviction brought with it a mountain of negative publicity and has damaged Jessica’s prospects of a partnership at the law firm. Despite her brother’s criminality, Jessica is determined to prove her worth by working harder than any other lawyer. Then she receives a phone call from an old high school flame that will change her life forever… Mackenzie Callaway is a successful property developer. A former high school football jock, he’s defied everyone’s expectations by scraping his way through college and graduating with a business degree. Sheer hard work, a whole lot of charm and a fair amount of luck has enabled him to accumulate wealth like he’d never dreamed possible. Then his ex-girlfriend’s body is found in a suitcase hidden inside the air conditioning vent in one of his buildings and all hell break’s loose. The police think they have enough circumstantial evidence to charge Mackenzie with her murder and his perfect life begins to spiral out of control. His only hope is the girl he’s known since high school who just happens to be a damned fine criminal defense lawyer. Can Jessica and Mackenzie ignore the spark of attraction between them in order to save Mackenzie from being convicted of a crime he didn’t commit…? If you love Sandra Brown, Liliana Hart, Karen Rose and J.D. Robb, you’ll love USA Today bestselling author Chris Taylor’s Sydney Legal Series. Start reading today!
In a future where electronic surveillance has taken the place of love, a veterinarian is putting computer chips in animals to control them, and those creatures choose young Zane, who understands their speech, to release captives and bring them to a technology-free safety zone.
War is raging. Numbers are dwindling. It's a dangerous world for an underdog. The Underdogs of Spitfire’s Rise are falling apart. In the series’ penultimate novel, the remnants of Britain’s last army are called into battle again – this time to avert the violent deaths of tens of thousands of prisoners. The neurodiverse skills and defiant bravery of the Underdogs are pitched against the might of military science and the terrifying Acceleration project. Meanwhile, Oliver Roth has been offered a promotion that would make him the second most powerful person in Britain. But it’s conditional on the success of his next mission: the discovery and annihilation of Spitfire’s Rise. The Underdogs fight for the safety of countless prisoners, clueless that their home is being hunted. As each side launches their respective attacks, it’s only a matter of time until one triumphs decisively over the other.
From National Book Award nominee Chris Lynch, the second action-and-humor-filled futuristic series about talking pets who are tired of being pets ... and the boy who must help them. Zane has made an enemy for life in the evil scientist Dr. Gristle. Not only is Gristle angry about the damage Zane has done to his reputation, he's also extraordinarily jealous of Zane's ability to use technology to talk to animals. The result? He's now working on a new device to control animals' movements and speech - and Zane's dog, Hugo, is one of the first targets.
The World is in My Garden is based on a simple premise: the idea that the private garden is a metaphor for everything that goes on in the macrocosm, including ecological, social, personal, and spiritual issues. Chris and Zane Maser work the metaphor of the garden in a rich way. Chris is an environmental scientist and activist who has worked around the world to protect and preserve the world's ecosystems. The Masers show us how to connect what seems like a simple personal act (the home garden) to larger issues. Written with passion, warmth, and a deep understanding of the worlds of matter and consciousness, The World is in My Garden is a book that teaches us how to live in a more balanced way with all of life.
What about the twenty-first century? Will we finally accept our responsibilities as guardians of planet Earth, the biological living trust, for the beneficiaries, the children of today, tomorrow, and beyond? Or, will it too be a century of lethal, economic struggle among the polarized positions of the supremely dysfunctional among us? Are they—once again—to be allowed to determine the legacy we, as a society, as a nation, bequeath those who follow us? The choice is ours, the adults of the world. How shall we choose?" So writes Chris Maser in this compelling study of three interactive spheres of the ecosystem: atmosphere (air), litho-hydrosphere (rock that comprises the restless continents and the water that surrounds them), and biosphere (all life sandwiched in between). Rich in detail and insightful analogies, Earth in Our Care addresses key issues including land-use policies, ecological restoration, forest management, local living, and sustainability thinking. Exploring our interconnectedness with the Earth, Maser examines today's problems and, more importantly, provides solutions for the future.
Why we choose companies and brands in the same way that we unconsciously perceive, judge, and behave toward one another People everywhere describe their relationships with brands in a deeply personal way—we hate our banks, love our smartphones, and think the cable company is out to get us. What's actually going on in our brains when we make these judgments? Through original research, customer loyalty expert Chris Malone and top social psychologist Susan Fiske discovered that our perceptions arise from spontaneous judgments on warmth and competence, the same two factors that also determine our impressions of people. We see companies and brands the same way we automatically perceive, judge, and behave toward one another. As a result, to achieve sustained success, companies must forge genuine relationships with customers. And as customers, we have a right to expect relational accountability from the companies and brands we support. Applies the social psychology concepts of "warmth" (what intentions others have toward us) and "competence" (how capable they are of carrying out those intentions) to the way we perceive and relate to companies and brands Features in-depth analyses of companies such as Hershey's, Domino's, Lululemon, Zappos, Amazon, Chobani, Sprint, and more Draws from original research, evaluating over 45 companies over the course of 10 separate studies The Human Brand is essential reading for understanding how and why we make the choices we do, as well as what it takes for companies and brands to earn and keep our loyalty in the digital age.
*From National Book Award nominee Chris Lynch* Zane's wired life is about to be unplugged. . . Zane lives a life of luxury in a completely wired world. He doesn't ever have to leave his building to have exciting (virtual) experiences. His room knows everything he eats and what he needs for school. Even his pet dog is wired. There's only one problem: When Zane gets a device that enables animals to talk to him, he finds out that his world is a lie. The animals don't want to be wired -- they want to rebel. And Zane's going to be a part of their revolution, whether he likes it or not. In the process, he'll have to enter a world he's never confronted before: Nature. Join award-winning author Chris Lynch on a nonstop adventure through a not-so-distant future, where one lone kid has to prove he can be an animal's best friend.
I watched the river from dawn 'til dusk, from season to season, year to year, and I found myself moving inward and evolving with it. The river, fluid in its motion and flexible in its moods, instructed me in the current of life, that I might navigate it safely without undue resistance and thus without tiring. The river's song informed me that I was a vital but momentary passing, like everything borne on its current, from birth to maturity to death to memory to birth again in some other form-an atom in a water lily, a catfish, or a tiger beetle. Its mixing of the two ingredients, silt and water, taught me that creation and extinction are no more than seemingly opposite sides of the same dynamic-change-that manifests itself through the irreversible novelty of eternal becoming. But, the most valuable lesson of all was that obstacles are temporary and can be transcended with patience, persistence, and the accrual of insight.
Curse of Osiris By Elaine Hopper Zane Ryan broke Alexis' heart four years ago so she isn't pleased when he returns with a crazy story about saving her and the world from imminent doom. But when an Egyptian god with supernatural powers wants to marry and sacrifice her, her only hope is Zane. Reader Advisory: Contains a mildly explicit sex scene. Fate's Little Trick By Sheryl Hames Torres When fate robs Gemma of something precious it happens at Christmas. After losing her family and her hearing she runs to her childhood home to escape the pain around her. Can she keep fate at bay when the past comes back to haunt her just days before Christmas? Ghosts of Auld Lang Syne By Maureen McMahon Stacey Christian and Peter Mansfield reunite to celebrate the new year with friends at a remote New England homestead. Are the incidents that befall the guests really just accidents? Why does the restless specter of a young woman walk the halls? And will Stacey and Peter finally acknowledge their true feelings for each other before it's too late? Haunted Hearts By Kim Cox Will Lana Malloy solve the twenty-year-old double murder of her great-aunt and her great-aunt's fiance by Valentine's Day? If she can, they'll spend eternity together. If she can't, they'll be stuck as haunted hearts for another year. Mistletoe Medium By Elizabeth Delisi Can psychic Lottie Baldwin and the handsome new man in her life pool their talents and solve the mystery before the bandit strikes again? Valentine's Inn By Chris Grover After being injured in an automobile accident that killed three friends, Rianna Gordon hopes to erase the past by hiding herself away. She has no idea it's the past that holds the key to her happiness-until one cold February morning when a stranger and a stray cat show up and she starts smelling violets everywhere she goes. Publisher Note. Enchanted Holidays was previously published elsewhere.
The Dead of Life is a world that is quickly consumed by an unnatural force gripping the dead. Driven by their hunger for flesh of the living they sweep across the lands, beneath the seas, unchecked. Even with the collapse of the federal government, an organization of scientists works diligently for a way of combating the viruses that is responsible for reanimating the dead. All a while leaving those who have will to live, struggle for survival- with no law to bind ethics, the worst of humanity arises . . . but for your own life, how much are you willing to sacrifice. How much is too much till you no longer see yourself as, human. At what cost?
One hundred years ago, Leonard Franklin Slye was born in Cincinnati, Ohio. His family later moved to the small hamlet of Duck Run, where they worked a farm that produced a meager living. Young Len wanted a lot more from life, and he eventually got it-as Roy Rogers, King of the Cowboys, hero to millions of American children and a star of both big-screen and small-screen productions. Roy began his storied career right here in Lone Pine, where his first starring film-Under Western Stars-was made in early 1938. We go into some detail on that motion picture in the article that follows. For better or worse, Roy's career crisscrossed and intersected that of Gene Autry, the screen's first singing-cowboy star and the top box-office draw of Republic Pictures, where both men plied their trade for years. In his 1976 book Hollywood Corral, film historian Don Miller recognized their unique connection and decided to cover Gene and Roy together. His essay, "The Men from Music Mountain," was of course included in the 1992 Riverwood Press reissue of Hollywood Corral. But both versions of Miller's invaluable history have been out of print for many years now, and we're confident that many people reading Don's essay here will be seeing it for the first time. Chris Langley, a former director of the Lone Pine Film Festival and still on the board of the Museum of Film History, has been contributing to Lone Pine in the Movies since we published the first issue in 2003. From that number-which, like Hollywood Corral, is long out of print-we have reprinted by popular demand his groundbreaking article on silent-era director Clarence Badger. Chris is also represented in these pages with his latest essay, an overview of the career of director Lesley Selander, a frequent visitor to Lone Pine whose Westerns shot here include the vehicles of such major Western stars as Buck Jones and Tim Holt, as well as many entries in the Hopalong Cassidy series starring William Boyd.This year, with his superb article on Brigham Young (1940), we enlist in our Writers Brigade a distinguished new contributor. James V. D'Arc, Ph.D., has been at Brigham Young University's L. Tom Perry Special Collections since 1976. He is curator of the BYU Motion Picture Archive, the BYU Film Music Archive and the Arts and Communications Archive, and also runs the BYU Motion Picture Archive Film Series.Jim is responsible for acquiring and assisting patrons with access to BYU's motion picture-related manuscript collections that include Cecil B. DeMille, Merian C. Cooper, Henry Koster, James Stewart, Andy Devine, Max Steiner, Ernest Gold, Hugo Friedhofer, Ken Darby, Jack Mathis, and the Republic Pictures Music Archive. Since 1995, he has produced limited edition original soundtrack albums from the Max Steiner Collection at BYU, with a total of 18 titles in print. He provided the audio commentary for Fox Home Entertainment's DVD of Brigham Young and can be seen on various documentaries, including American Epic: Cecil B. DeMille, Hello, I'm King Kong!, and The Ten Commandments: Making Miracles. Jim is the author of When Hollywood Came to Town: A History of Moviemaking in Utah (Layton, UT: Gibbs Smith, 2010), a hardcover book with more than 350 illustrations with behind the scenes stories and that also identifies locations for the dozens of great western classic films made in Utah since 1924. This is his second time at the Lone Pine Film Festival. He previously visited us in 2009, when he graciously allowed us to screen one of BYU's treasures, the classic 1943 Republic serial Daredevils of the West. Once again we're greatly in his debt, and we guarantee you'll enjoy his impeccably researched article.Finally, in responses to dozens-perhaps hundreds-of requests we've received over the last five years or so, we are including a revised and updated checklist of films made wholly or partially on locations in Lone Pine and the eastern Sierras.
From National Book Award nominee Chris Lynch, the second action-and-humor-filled futuristic series about talking pets who are tired of being pets ... and the boy who must help them. Zane has made an enemy for life in the evil scientist Dr. Gristle. Not only is Gristle angry about the damage Zane has done to his reputation, he's also extraordinarily jealous of Zane's ability to use technology to talk to animals. The result? He's now working on a new device to control animals' movements and speech - and Zane's dog, Hugo, is one of the first targets.
The wait for this book was absolutely worth it. From beginning to end, this book did not disappoint. Another fantastic story by Chris Cannon." -No Escape Like a Book Bryn’s hopes for a peaceful new semester at school go up in smoke when someone tries to kill her—again. She’s not sure which is scarier, facing the radicals who want to sacrifice her for their cause, or her impending nightmare of a Directorate-arranged marriage to her nemesis, Jaxon. The one bright spot in her life is Valmont, her smoking-hot knight who is assigned to watch over her twenty-four hours a day. Is what she feels for him real or just a side effect of the dragon-knight bond? At this point, stopping the impending civil war might be easier than figuring out her love life. She may have to live in their world, but she doesn’t have to play by their rules. The Going Down in Flames series is best enjoyed in order Reading Order: Book #1- Going Down in Flames Book #2- Bridges Burned Book #3- Trial by Fire Book #4- Fanning the Flames Book #5- Burning Bright
USA Today bestselling author Chris Taylor’s latest book is a real page turner... As a junior lawyer at the prestigious Sydney Legal, Meghan Chifley knows that if she works hard enough, one day she’ll reap the rewards. In the meantime, she prays her family doesn’t self-destruct. Always the peacemaker, lately it’s become a fulltime job refereeing the battles between her father and her brother. To make things worse, her half-sister also has plenty to say and not all of it is nice. Meghan despairs her family will survive the pain they seem determined to inflict upon each other. Then her father is brutally murdered. Her world is turned upside down when she’s forced to acknowledge his killer might very well be one of her siblings. Detective Sergeant Zane Sullivan doesn’t know what it’s like to have a family. Put up for adoption within hours of his birth, he spent his childhood being passed from one uncaring foster home to another. He knows firsthand how badly family can treat each other and he’s not at all surprised when the evidence points toward a family member being responsible for Grant Chifley’s murder. The only question is, which one? Steeling himself against the sad vulnerability and kindness he sees in Meghan Chifley’s beautiful eyes, he holds himself at a distance. Hiding behind that appealing façade could very well be a cold-blooded killer. A man has been brutally murdered and Zane’s determined to find the person responsible. Is Meghan hiding a deadly secret, or is it someone else she’s protecting? The answer will leave everyone gasping… If you love Sandra Brown, Liliana Hart, Karen Rose and J.D. Robb, you’ll love USA Today bestselling author Chris Taylor’s Sydney Legal Series. Start reading today!
Featuring the work of: Lawrence Block, Chris Simms, Brian G Ross, Deborah Sheldon, Alan Baxter, Kathryn Hore, Vanessa Skye, Cameron Ashley, Andrew Nette, Brooke Maggs, Will Elliot and Zane Lovitt.
Secure today's mobile devices and applications Implement a systematic approach to security in your mobile application development with help from this practical guide. Featuring case studies, code examples, and best practices, Mobile Application Security details how to protect against vulnerabilities in the latest smartphone and PDA platforms. Maximize isolation, lockdown internal and removable storage, work with sandboxing and signing, and encrypt sensitive user information. Safeguards against viruses, worms, malware, and buffer overflow exploits are also covered in this comprehensive resource. Design highly isolated, secure, and authenticated mobile applications Use the Google Android emulator, debugger, and third-party security tools Configure Apple iPhone APIs to prevent overflow and SQL injection attacks Employ private and public key cryptography on Windows Mobile devices Enforce fine-grained security policies using the BlackBerry Enterprise Server Plug holes in Java Mobile Edition, SymbianOS, and WebOS applications Test for XSS, CSRF, HTTP redirects, and phishing attacks on WAP/Mobile HTML applications Identify and eliminate threats from Bluetooth, SMS, and GPS services Himanshu Dwivedi is a co-founder of iSEC Partners (www.isecpartners.com), an information security firm specializing in application security. Chris Clark is a principal security consultant with iSEC Partners. David Thiel is a principal security consultant with iSEC Partners.
Secure Your Systems Using the Latest IT Auditing Techniques Fully updated to cover leading-edge tools and technologies, IT Auditing: Using Controls to Protect Information Assets, Second Edition, explains, step by step, how to implement a successful, enterprise-wide IT audit program. New chapters on auditing cloud computing, outsourced operations, virtualization, and storage are included. This comprehensive guide describes how to assemble an effective IT audit team and maximize the value of the IT audit function. In-depth details on performing specific audits are accompanied by real-world examples, ready-to-use checklists, and valuable templates. Standards, frameworks, regulations, and risk management techniques are also covered in this definitive resource. Build and maintain an internal IT audit function with maximum effectiveness and value Audit entity-level controls, data centers, and disaster recovery Examine switches, routers, and firewalls Evaluate Windows, UNIX, and Linux operating systems Audit Web servers and applications Analyze databases and storage solutions Assess WLAN and mobile devices Audit virtualized environments Evaluate risks associated with cloud computing and outsourced operations Drill down into applications to find potential control weaknesses Use standards and frameworks, such as COBIT, ITIL, and ISO Understand regulations, including Sarbanes-Oxley, HIPAA, and PCI Implement proven risk management practices
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