Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
A comprehensive illustrated guide to the Old World family of birds in the Helm Identification series. Starlings range from familiar species such as Common Starling and Common Myna, which are closely associated with people and have been introduced to many parts of the world, to little-known forest birds with a very restricted distribution. The family is centred on tropical Asia and tropical Africa, where two separate evolutionary radiations have occurred. This is the first monograph on the starling family, and summarises the current knowledge of all speices, with a comprehensive bibliography. Information from the avicultural literature is included since for some species nesting and other behaviour have never been observed in the field. Many starlings are highly social, some even nest in colonies, and cooperative breeding ('helpers at the nest') occurs in a number of African species highlights areas where information is lacking, particularly for those starlings whose existence is threatened by habitat destruction.
What connects the Murder of Maria Marten, the Luddites, Baring's Bank, the Castlemaine Gold Rush, the Marquiss of Normandy, Knutsford Prison, the Archibishop of York Wentworth Woodhouse, the Earl of Mulgrave, W B Yeats and a Ghost of Denby Dale? They all feature in this fourth addition to the influentialand highly successful series Denby & District. Amongst a wealthof absorbing new research this book features the Green family, corn millers of Denby Dale; Elijah Hinchcliffe, a convicted felon from Cumberworth who was transported to Tasmania for his crimeand the Kelso family of Denby Dale, comedians and travelling music hall artistes. The book also includes a fascinating, in depth analysis of the lives, careers and families of the curates of Upper Denby church, from 1627, which has thrown up a wealth of previously unknown information, made available here for the first time. Illustrated with numerous family trees and well over a hundred never before published photographs, the book is a must for anyone with an interest in the area and continues the high standards and traditions set by previous volumes in the series.
This beautifully illustrated guide shows how, over the years, the landscape has influenced the wildlife and the incredible human history of the area that takes in the seaside towns of Brixham, Paignton, Torquay and Babbacombe.
Entertainments and popular cultures played a major part in the lives of those experiencing the First World War. This collection of studies spans the role of newspapers, films, posters and music and much more, looking at the different ways, different media entertainments were produced and consumed during the war.
This book interprets insights from the complexity sciences to explore seven types of complexity better to understand the predictable unpredictability of social life. Drawing on the natural and social sciences, it describes how complexity models are helpful but insufficient for our understanding of complex reality. Taking an interdisciplinary approach, the book develops a complex theory of action more consistent with our experience that our plans inevitably lead to unexpected outcomes, explains why we are both individuals and thoroughly social, and gives an account of why, no matter how clear our message, we may still be misunderstood. The book investigates what forms of knowledge are most helpful for thinking about complex experience, reflects on the way we exercise authority (leadership) and thinks through the ethical implications of trying to co-operate in a complex world. Taking complexity seriously poses a radical challenge to more orthodox theories of managing and leading, based as they are on assumptions of predictability, control and universality. The author argues that management is an improvisational practice which takes place in groups in a particular context at a particular time. Managers can influence but never control an uncontrollable world. To become more skilful in complex group dynamics involves taking into account multiple points of view and acknowledging not knowing, ambivalence and doubt. This book will be of interest to researchers, professionals, academics and students in the fields of business and management, especially those interested in how taking complexity seriously can influence the functioning of businesses and organizations and how they manage and lead.
It has long been recognized that the landscape of Britain is one of the 'richest historical records we possess', but just how old is it? The Fields of Britannia is the first book to explore how far the countryside of Roman Britain has survived in use through to the present day, shaping the character of our modern countryside. Commencing with a discussion of the differing views of what happened to the landscape at the end of Roman Britain, the volume then brings together the results from hundreds of archaeological excavations and palaeoenvironmental investigations in order to map patterns of land-use across Roman and early medieval Britain. In compiling such extensive data, the volume is able to reconstruct regional variations in Romano-British and early medieval land-use using pollen, animal bones, and charred cereal grains to demonstrate that agricultural regimes varied considerably and were heavily influenced by underlying geology. We are shown that, in the fifth and sixth centuries, there was a shift away from intensive farming but very few areas of the landscape were abandoned completely. What is revealed is a surprising degree of continuity: the Roman Empire may have collapsed, but British farmers carried on regardless, and the result is that now, across large parts of Britain, many of these Roman field systems are still in use.
A shop girl wins a newspaper competition and is transformed overnight into a transatlantic celebrity. An aristocrat swaps high society for the film studio when she 'consents' to perform in a series of films, thus legitimising acting for what some might have considered a 'low' art. Stories like these were the stuff of newspaper headlines in 1920s and reflected a 'craze' for the cinema. They also demonstrated radical changes in attitudes and values within society in the wake of World War I. Chris O'Rourke investigates the myths and material practices that grew up around film actors during the silent era. The book sheds light on issues such as the social and cultural reception of cinema, the participatory film culture expressed through fan magazines, instructional booklets and movie star competitions, and the working conditions encountered by actors behind-the-scenes of silent films. Drawing on extensive research and a wealth of archival materials, O'Rourke examines how dreams of stardom were fuelled and exploited in the interwar period, and reconstructs the personal narratives and experiences of the first generation to imagine making a living on screen.In doing so, he reveals a missing - and much sought after - piece of cinematic history to bring to life the developing industries, social attitudes and norms of a period of enormous change.
With cases reflecting the classic presentation format of each disease process, this book prepares students for patient encounters during their oral and maxillofacial surgery rotations. It also helps residents learn and review "high yield" material that is commonly found in oral and maxillofacial training and on board examinations. It highlights clinical information that is commonly asked during rounds, in the operating room, and during examinations. For each case, it includes an overview of the most common clinical presentation, physical exam findings, diagnostic tools, complications, treatment, and a discussion of any controversial issues that may surround the case. The authors describe Clinical Review of Oral and Maxillofacial Surgery as "A little reach for the dental student, right on target for the OMS resident, and a strong refresher for OMS board certification." This title includes additional digital media when purchased in print format. For this digital book edition, media content is not included. Case-based format prepares students and residents to pass the OMSSAT, with the Table of Contents corresponding to the exam's categories and questions. 95 clinical cases focus on essential information regarding each disease process. Detailed illustrations -- including radiographs and clinical photographs or drawings -- provide a visual guide to conditions, techniques, diagnoses, and key concepts. Contributing authors include recent graduates or senior residents in oral and maxillofacial surgery, so they are fully cognizant of students' and residents' needs as they prepare for cases, exams, and surgical procedures. Complements other Elsevier books such as Peterson: Contemporary Oral and Maxillofacial Surgery, Fonseca: Oral and Maxillofacial Surgery, and Ward Booth: Maxillofacial Surgery.
This definitive encyclopaedia describes all the major battles in which Australians have fought over more than 200 years up-dated to include Australia's involvements in the Middle East and Afghanistan.
Just in time for the 2000 Olympics, this guide goes down under to provide in-depth accounts of every region, from Tasmania to the tropics, from wildlife to wild Melbourne nightlife. This fully updated edition features more information on exploring the Outback and adventure activities as well as the latest on getting to - or staying away from - the Olympic Games.
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