Chris Oleson's Books

Achieving IT Service Quality

The Opposite of Luck

By: Chris Oleson,Mike Hagan,Christophe DeMoss

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Achieving IT Service Quality

The Opposite of Luck

By: Chris Oleson,Mike Hagan,Christophe DeMoss

Many IT organizations suffer from poor system and service quality with costly consequences. Every day it seems there's a new media report of a system failure damaging a company's bottom line or reputation. Don't let your business be next. Achieving IT Service Quality demonstrates that achieving superior IT system results is the opposite of luck. Whether you currently employ a service quality framework such as ITIL or not, this book can help your organization: -stop relying on expensive Band-Aids to put IT systems back together during a crisis -integrate innovative practices in technology, process, and organizational design -learn a practical and realistic methodology to dramatically improve IT service quality -build a culture of prevention and improvement for the short- and long-term Built on the experiences and proven techniques of three IT professionals with a combined 40 years in the industry, this book provides insights on the dos and don'ts of equipping your business with high-performing, competitive IT services.

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290

Publisher

BookPros, LLC

Published Date

ISBN 10

0982314027

ISBN 13

9780982314029

Hawgeye

By: Chris W. Weston

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Hawgeye

By: Chris W. Weston

The simplest things can bring the greatest rewards. Twelve-year-old Billy loves to fish. He always treasures the times he can sit by the water and wait for the fish to bite. But Billy longs for someone to fish with. His dad is busy with work, and his few friends don't share his passion. However, Billy learns there is one person whose love for fishing equals his own—the mysterious W.R.R., whose trophies hang on the supermarket wall and whose brightly colored, handmade lures line the cases. Billy wants to be just like him, but he doesn't even know who W.R.R. is. When a big fishing tournament is held, Billy is convinced W.R.R. will win. Billy can't participate in the tournament himself because he doesn't have a partner, but he's anxious to watch everyone else, especially if he can see someone catch the great fish he battled earlier and maybe meet the elusive W.R.R. There's a big surprise in store for Billy and an ending you'll not soon forget! Hawgeye tells the story of a young boy's passion for fishing, but it's much more. Chris W. Weston's captivating tale will leave readers reflecting on simple joys, love, and their own family dynamics. A story children, parents, and grandparents will cherish, Hawgeye will bring a tear and a smile.

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Tate Publishing

Published Date

ISBN 10

1617393711

ISBN 13

9781617393716

They Said This Day Would Never Come

Chasing the Dream on Obama's Improbable Campaign

By: Chris Liddell-Westefeld

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They Said This Day Would Never Come

Chasing the Dream on Obama's Improbable Campaign

By: Chris Liddell-Westefeld

The thrilling, unlikely story of Barack Obama's first presidential campaign, as told by the volunteers and staff who propelled the longshot candidate to the presidency In the year leading up to the Iowa caucuses, few thought a freshman senator named Barack Hussein Obama would be able to win the Democratic nomination--not to mention become the most popular leader in the world. But something was stirring. Hundreds of young people from all over the country began assembling first in Iowa. These "kids" became the foundation of one of the most improbable presidential campaigns of the modern era. Chris Liddell-Westefeld was one of those kids. He and thousands of other staff and volunteers dedicated every minute of their time, intelligence, and resources to help elect Barack Obama, as what started in the midwest spread nationwide. Drawn from more than 200 interviews with alumni including David Axelrod, David Plouffe, Alyssa Mastromonaco, Dan Pfeiffer, Valerie Jarrett, Josh Earnest, Tommy Vietor, Jon Favreau, and President Obama himself, They Said This Day Would Never Come takes readers deep inside the most inspirational presidential campaign in recent history.

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291

Publisher

PublicAffairs

Published Date

ISBN 10

1541730623

ISBN 13

9781541730625

Introduction to Audiologic Rehabilitation

Facilitating Communication Across the Lifespan, Eighth Edition

By: Ronald L. Schow,Michael A. Nerbonne,Gabriel A. Bargen,Kristina M. Blaiser,Chris A. Sanford

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Introduction to Audiologic Rehabilitation

Facilitating Communication Across the Lifespan, Eighth Edition

By: Ronald L. Schow,Michael A. Nerbonne,Gabriel A. Bargen,Kristina M. Blaiser,Chris A. Sanford

The eighth edition of Introduction to Audiologic Rehabilitation offers a comprehensive exploration of aural rehabilitation spanning across the lifespan. Written in an accessible style for undergraduate students, the text covers the fundamentals, methods of assessment and management, technologies, and contemporary issues for a thorough understanding of audiologic rehabilitation practices. Two chapters focus solely on real-world case studies addressing the needs of children and adults. There are detailed chapters on hearing aids and hearing assistive technologies, cochlear implants, auditory and visual stimuli in communication, language and speech of the deaf and hard of hearing, psychosocial aspects of hearing loss, and more. New to the Eighth Edition: * Discussion of current issues and trending topics including over-the-counter hearing aids * Highlights related to telepractice and teleaudiology * Addition of diversity, equity, and inclusion topics related to hearing health disparities and audiologic rehabilitations Key Features: * Based on a proven model framed within the concepts of the World Health Organization * Authored by leading experts ensuring current, evidence-based information * Emphasis on a multidisciplinary approach, recognizing the collaborative nature of audiologic rehabilitation involving professionals in audiology, speech-language pathology, and related fields * Case studies offer application opportunities across the lifespan * Each chapter includes activities, recommended readings, and websites for additional resources * Visual aids, including figures, tables, and photos enhance student comprehension, particularly for complex topics such as cochlear implants and auditory stimulation * Appendices containing valuable terms, definitions, and additional resources for easy reference

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569

Publisher

Plural Publishing

Published Date

ISBN 10

1635504821

ISBN 13

9781635504828

Windows Server 2012 Unleashed

By: Rand Morimoto,Michael Noel,Guy Yardeni,Omar Droubi,Andrew Abbate,Chris Amaris

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Windows Server 2012 Unleashed

By: Rand Morimoto,Michael Noel,Guy Yardeni,Omar Droubi,Andrew Abbate,Chris Amaris

This is the most comprehensive and realistic guide to Windows Server 2012 planning, design, prototyping, implementation, migration, administration, and support. Extensively updated, it contains unsurpassed independent and objective coverage of Windows Server 2012’s key innovations, including improved virtualization components, enhanced security tools, new web and management resources, and Windows 8 integration. Windows Server 2012 Unleashed reflects the authors’ extraordinary experience implementing Windows Server 2012 in large-scale environments since its earliest alpha releases, reaching back more than two years prior to its official launch. Microsoft MVP Rand Morimoto and his colleagues fully address every aspect of deploying and operating Windows Server 2012, including Active Directory, networking and core application services, security, migration from Windows Server 2003/2008, administration, fault tolerance, optimization, troubleshooting, and much more. Valuable for Windows professionals at all skill levels, this book will be especially indispensable for intermediate-to-advanced level professionals seeking expert, in-depth solutions. Every chapter contains tips, tricks, best practices, and lessons learned from actual deployments: practical information for using Windows Server 2012 to solve real business problems. Plan and migrate from Windows Server 2003 and 2008 Leverage powerful capabilities that are truly new in Windows Server 2012 Install Windows Server 2012 and the GUI-less Windows Server Core Upgrade to Windows Server 2012 Active Directory Utilize advanced AD capabilities including federated forests and identity management Plan and deploy network services, from DNS and DHCP to IPv6, IPAM, and IIS Protect systems and data with server-level security, transport-level security, and security policies Deliver true end-to-end secured anytime/anywhere access to remote/mobile clients Efficiently configure and manage users, sites, OUs, domains, and forests through Server Manager console Create more fault-tolerant environments with DFS, clustering, and Network Load Balancing Leverage major Hyper-V virtualization improvements in availability, redundancy, and guest support Manage Active Directory more efficiently with Active Directory Administrative Center, Best Practice Analyzer, and PowerShell scripts Systematically tune, optimize, debug, and troubleshoot Windows Server 2012

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2382

Publisher

Sams Publishing

Published Date

ISBN 10

0133115992

ISBN 13

9780133115994

The Psychology of the Simpsons

D'oh!

By: Alan S. Brown,Chris Logan

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The Psychology of the Simpsons

D'oh!

By: Alan S. Brown,Chris Logan

Psychologists turn their attention to The Simpsons, one of America's most popular and beloved shows, in these essays that explore the function and dysfunctions of the show's characters. Designed to appeal to both fans of the show and students of psychology, this unique blend of science and pop culture consists of essays by professional psychologists drawn from schools and clinical practices across the country. Each essay is designed to be accessible, thoughtful, and entertaining, while providing the reader with insights into both The Simpsons and the latest in psychological thought. Every major area of psychology is covered, from clinical psychology and cognition to abnormal and evolutionary psychology, while fresh views on eclectic show topics such as gambling addiction, Pavlovian conditioning, family therapy, and lobotomies are explored.

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Page Count

250

Publisher

BenBella Books, Inc.

Published Date

ISBN 10

1935251392

ISBN 13

9781935251392

English Landscapes and Identities

Investigating Landscape Change from 1500 BC to AD 1086

By: Chris Gosden,Chris Green,Anwen Cooper,Miranda Creswell,Victoria Donnelly,Tyler Franconi,Roger Glyde,Zena Kamash,Sarah Mallet,Laura Morley,Daniel Stansbie,Letty ten Harkel

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English Landscapes and Identities

Investigating Landscape Change from 1500 BC to AD 1086

By: Chris Gosden,Chris Green,Anwen Cooper,Miranda Creswell,Victoria Donnelly,Tyler Franconi,Roger Glyde,Zena Kamash,Sarah Mallet,Laura Morley,Daniel Stansbie,Letty ten Harkel

Long before the Norman Conquest of 1066, England saw periods of profound change that transformed the landscape and the identities of those who occupied it. The Bronze and Iron Ages saw the introduction of now-familiar animals and plants, such as sheep, horses, wheat, and oats, as well as new forms of production and exchange and the first laying out of substantial fields and trackways, which continued into the earliest Romano-British landscapes. The Anglo-Saxon period saw the creation of new villages based around church and manor, with ridge and furrow cultivation strips still preserved today. The basis for this volume is The English Landscapes and Identities project, which synthesised all the major available sources of information on English archaeology to examine this crucial period of landscape history from the middle Bronze Age (c. 1500 BC) to the Domesday survey (c. 1086 AD). It looks at the nature of archaeological work undertaken across England to assess its strengths and weaknesses when writing long-term histories. Among many other topics it examines the interaction of ecology and human action in shaping the landscape; issues of movement across the landscape in various periods; changing forms of food over time; an understanding of spatial scale; and questions of enclosing and naming the landscape, culminating in a discussion of the links between landscape and identity. The result is the first comprehensive account of the English landscape over a crucial 2500-year period. It also offers a celebration of many centuries of archaeological work, especially the intensive large-scale investigations that have taken place since the 1960s and transformed our understanding of England's past.

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Page Count

497

Publisher

Oxford University Press

Published Date

ISBN 10

0192643606

ISBN 13

9780192643605

Carnival in the Countryside

The History of the Iowa State Fair

By: Chris Rasmussen

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Carnival in the Countryside

The History of the Iowa State Fair

By: Chris Rasmussen

More than a century and a half after its founding, the Iowa State Fair is the state's central institution, event, and symbol. During its annual run each August, the fair attracts hundreds of thousands of visitors who make the pilgrimage to the fairground to see the iconic butter cow, to ride the Old Mill, to walk through the livestock barns, and to people-watch. At the same time that they enjoy fried candy bars and roller coasters, Iowans also compete to raise the best corn and zucchinis, to make the best jams and jellies, to rear the finest sheep and goats, the largest cattle and hogs, and the handsomest horses. This tension between entertainment and agriculture goes back all the way to the fair's founding in the mid-1800s, as historian Chris Rasmussen shows in this thought-provoking history. The fair's founders had lofty aims: they sought to improve agriculture and foster a distinctively democratic American civilization. But from the start these noble intentions jostled up against people's desire to have fun and make money, honestly or otherwise--not least because the fair had to pay for itself. In short, the Iowa State Fair has as much to tell us about human nature and American history as it does about growing corn.

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228

Publisher

University of Iowa Press

Published Date

ISBN 10

1609383575

ISBN 13

9781609383572

Urban Flood Management

By: Chris Zevenbergen,Adrian Cashman,Niki Evelpidou,Erik Pasche,Stephen Garvin,Richard Ashley

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Urban Flood Management

By: Chris Zevenbergen,Adrian Cashman,Niki Evelpidou,Erik Pasche,Stephen Garvin,Richard Ashley

Along with windstorms, floods are the most common and widespread of all natural disasters. Although they can often be predicted, they cause loss of life, damage and destruction, as many urban communities are located near coasts and rivers. In terms of victims, floods are responsible for more than half the deaths caused by natural catastrophes. As f

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Page Count

338

Publisher

CRC Press

Published Date

ISBN 10

1439894337

ISBN 13

9781439894330

Bark House Style

By: Chris McCurry

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Bark House Style

By: Chris McCurry

Everything old is new again with Bark House Design: A Rustic Style Reclaimed.

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153

Publisher

Gibbs Smith

Published Date

ISBN 10

1423613430

ISBN 13

9781423613435

The Horror Film Quiz Book

1,000 Questions on Spine Chilling Films

By: Chris Cowlin

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The Horror Film Quiz Book

1,000 Questions on Spine Chilling Films

By: Chris Cowlin

The fact that horror remains one of the most popular genres in the history of film and has produced so many classic titles, proves that we all thrive on suspense and audiences everywhere just love to feel the fear factor. Who among us can ever forget such all time favourites as Halloween, Psycho and Jaws? And no matter how many times we may have watched these cult films, they still manage to keep us on the edge of our seats. The Horror Film Quiz Book is a definitive guide to things that go bump in the night and the 1,000 questions contained inside the cover will test your memory of the writers, characters, human and inhuman monsters that inhabit the world of horror. With sections on all the best-loved spine tingling films from yesteryear through to the current day, this book is a must have for all fans of the genre but be prepared for one or two surprises as, in the world of horror, things are not always as they seem.

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153

Publisher

Andrews UK Limited

Published Date

ISBN 10

1907792155

ISBN 13

9781907792151

Otorhinolaryngology- Head & Neck Surgery

Two Volume Set

By: Chris de Souza

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Otorhinolaryngology- Head & Neck Surgery

Two Volume Set

By: Chris de Souza

Otorhinolaryngology- Head & Neck Surgery is the latest edition of this comprehensive two-volume guide to all the sub-specialties of otorhinolaryngology, including brand new chapters and the most recent developments in the field. New topics in this edition include laryngopharyngeal reflux, trauma and stenosis of the larynx, and laryngeal cancer, bringing the text firmly up to date. Illustrated in full colour across 2000 pages, this vast two-volume set is an ideal source of reference for otorhinolaryngoloy practitioners and residents.

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2437

Publisher

Jaypee Brothers Medical Publishers

Published Date

ISBN 10

9351524612

ISBN 13

9789351524618

Boxing in New Mexico, 1868-1940

By: Chris Cozzone,Jim Boggio

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Boxing in New Mexico, 1868-1940

By: Chris Cozzone,Jim Boggio

On June 28, 1868, a group of men gathered alongside a road 35 miles north of Albuquerque to witness a 165-round, 6-hour bare-knuckle brawl between well-known Colorado pugilist Barney Duffy and "Jack," an unidentified fighter who died of his injuries. Thought to be the first "official" prizefight in New Mexico, this tragic spectacle marked the beginning of the rich and varied history of boxing in the state. Oftentimes an underdog in its battles with the law and public opinion, boxing in New Mexico has paralleled the state's struggles and glories, through the Wild West, statehood, the Depression, war, and economic growth. It is a story set in boomtowns, ghost towns and mining camps, along railroads and in casinos, and populated by cowboys, soldiers, laborers, barrio-bred locals and more. This work chronicles more than 70 years of New Mexico's colorful boxing past, representing the most in-depth exploration of prizefighting in one region yet undertaken.

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449

Publisher

McFarland

Published Date

ISBN 10

0786468289

ISBN 13

9780786468287

Led Zeppelin Crashed Here

The Rock and Roll Landmarks of North America

By: Chris Epting

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Led Zeppelin Crashed Here

The Rock and Roll Landmarks of North America

By: Chris Epting

Bob Dylan’s motorcycle accident. Mick Jagger’s Memory Motel. Buddy Holly’s crash site. Bob Marley’s U.S. debut. Elvis Presley’s first public performance. The Sex Pistols’ first and last concert in America. The home where Kurt Cobain died. Ozzy Osbourne bites the head off of a bat. David Bowie’s secret Diamond Dogs rehearsal location. Bruce Springsteen’s “E” Street. John Lennon’s final days. Monterey Pop. Woodstock. Altamont. In Led Zeppelin Crashed Here: The Rock and Roll Landmarks of North America, pop culture historian Chris Epting takes you on a journey across North America to the exact locations where rock and roll history was made. Epting has compiled nearly 600 rock and roll landmarks, combining historical information with trivia, photos, and backstage lore, all with the enthusiasm of a true rock and roll devotee. No other book delivers such an extensive list of rock and roll landmarks—from beginnings (the site where Elvis got his first guitar), to endings (the hotel where Janis Joplin died), and everything in between. The rowdiest and the most talented rockers are all featured, with sidebars on musical greats like Bob Dylan, the Beatles, the Rolling Stones, and U2. And, of course, you’ll learn all about the infamous “Riot House” on the Sunset Strip where Led Zeppelin “crashed.” Led Zeppelin Crashed Here: The Rock and Roll Landmarks of North America is an entertaining and rollicking road map through the entire history of rock and roll!

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337

Publisher

Santa Monica Press

Published Date

ISBN 10

1595809813

ISBN 13

9781595809810

Bizarrism Vol 1

the revised and expanded edition

By: Chris Mikul

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Bizarrism Vol 1

the revised and expanded edition

By: Chris Mikul

Bizarrism is a collection of strange-but-true tales, featuring a grand parade of eccentrics, visionaries, crackpots, cult leaders, artists, theorists and outsiders of every stripe. First published in 1999, this new, fully revised and expanded edition revisits a host of unique individuals, including: William Chidley, who believed that, when it comes to sex, we’ve all been making a terrible mistake; Arthur Cravan, who combined poetry with boxing; Slim Gaillard, jazz singer and dispenser of ‘vout’; William Lindsay Gresham, author of the classic noir novel Nightmare Alley; Rosaleen Norton, Australia’s most notorious witch; Harry Crosby, poet, sun worshipper and the best looking corpse of 1929; Reginal Levgiac, author of the mysterious pamphlet Drugs Virus Germs. In writing their stories, Mikul does not judge, but instead celebrates these characters for their fabulous weirdness. For him, they are the “beacons of shining if erratic brilliance in a world of sensible conformity”. The world would be a poorer place without them.

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349

Publisher

SCB Distributors

Published Date

ISBN 10

1909394335

ISBN 13

9781909394339

Implantable Hearing Devices

By: Chris de Souza,Peter Roland,Debara L. Tucci

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Implantable Hearing Devices

By: Chris de Souza,Peter Roland,Debara L. Tucci

Implantable Hearing Devices is written for ear, nose, and throat surgeons in training who must know about implantable hearing devices as they advance in otologic surgery. It is also a resource for otologic surgeons desiring to know more about the devices available. The technology is evolving rapidly along with the criteria for candidacy, and this text covers the entire spectrum of implantable hearing devices that are available, including but not limited to cochlear implants. Complex issues are presented in an easy to understand format by a host of internationally well-respected authors. Many practitioners have to refer to multiple resources for answers to their questions because the discipline is changing so rapidly. Implantable Hearing Devices is a clear, concise, but comprehensive book that offers answers to the universal problems that otologic surgeons face. Disclaimer: Please note that ancillary content (such as documents, audio, and video, etc.) may not be included as published in the original print version of this book.

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Page Count

305

Publisher

Plural Publishing

Published Date

ISBN 10

1635502276

ISBN 13

9781635502275

Book's by Chris Oleson

Achieving IT Service Quality

Achieving IT Service Quality

Hawgeye

Hawgeye

They Said This Day Would Never Come

They Said This Day Would Never Come

Introduction to Audiologic Rehabilitation

Introduction to Audiologic Rehabilitation

Windows Server 2012 Unleashed

Windows Server 2012 Unleashed

The Psychology of the Simpsons

The Psychology of the Simpsons

English Landscapes and Identities

English Landscapes and Identities

Carnival in the Countryside

Carnival in the Countryside

Urban Flood Management

Urban Flood Management

Bark House Style

Bark House Style

The Horror Film Quiz Book

The Horror Film Quiz Book

Otorhinolaryngology- Head & Neck Surgery

Otorhinolaryngology- Head & Neck Surgery

Boxing in New Mexico, 1868-1940

Boxing in New Mexico, 1868-1940

Led Zeppelin Crashed Here

Led Zeppelin Crashed Here

Bizarrism Vol 1

Bizarrism Vol 1

Implantable Hearing Devices

Implantable Hearing Devices

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