Chris Lynam left a passion for screenwriting to pursue a summer job as a dance teacher. More than two decades later, he found a way to combine both passions as the co-owner of seven of the top Arthur Murray Dance Studios in the world with his wife and dance partner, Daisey. Chris firmly believes that behind the atmosphere of glitter, Tango dancing, and spray tans lies one of the greatest customer service organizations in the world. The close proximity to the clients creates a level of service where the help desk lies within a dance frame and the connection is impossible to fake. That is high touch service. In a business landscape that has been hit with hardship, wouldn’t it be crazy if the answers were right there, dancing in the background? In the past, customer service might have been the difference between a good online review and a bad one. Today, it might be the difference between staying in business and shutting down. With five customer service components, you and your business can become masters of high touch service, even in a touch free environment. Learn how to make a lasting connection with your customers; speak with clarity, conviction, and confidence; and never again leave the customer experience up to chance.
Chris Lynam left a passion for screenwriting to pursue a summer job as a dance teacher. More than two decades later, he found a way to combine both passions as the co-owner of seven of the top Arthur Murray Dance Studios in the world with his wife and dance partner, Daisey. Chris firmly believes that behind the atmosphere of glitter, Tango dancing, and spray tans lies one of the greatest customer service organizations in the world. The close proximity to the clients creates a level of service where the help desk lies within a dance frame and the connection is impossible to fake. That is high touch service. In a business landscape that has been hit with hardship, wouldn’t it be crazy if the answers were right there, dancing in the background? In the past, customer service might have been the difference between a good online review and a bad one. Today, it might be the difference between staying in business and shutting down. With five customer service components, you and your business can become masters of high touch service, even in a touch free environment. Learn how to make a lasting connection with your customers; speak with clarity, conviction, and confidence; and never again leave the customer experience up to chance.
Bingo!: 40 Years in the NBA is the memoir of legendary Los Angeles Clippers and sports broadcaster Ralph Lawler. The book covers Lawler’s extraordinary life and career, from his childhood in Peoria, Illinois; through his time at Bradley University; to the beginning of his sports announcing career at the Riverside International Raceway; his years spent in Philadelphia with the Flyers, Phillies, and 76ers; his years in San Diego with the Sails and the Chargers; and culminating in his 40-year career with the Clippers. Along the way, basketball and the NBA is the focus of the book, with Lawler’s observations and stories about players, coaches, and teams from the 1940s through his retirement at the close of the 2019 season forming the core of the book. Included among the myriad stories and reflections will be his relationships with NBA legend Bill Walton, infamous Clippers owner Donald Sterling, Clippers GM and NBA great Elgin Baylor, and a variety of famous players and coaches from throughout the NBA. As Lawler used to famously say from behind the microphone, "Fasten your seatbelts!" Bingo! is a fun-filled journey through professional basketball, with plenty of "Oh me, Oh my!" moments, and the definitive answer to the burning question all NBA fans want to know: Is there any truth to "Lawler's Law"?
The Cartographic Revolution in the Renaissance made maps newly precise, newly affordable, and newly ubiquitous. In sixteenth-century Britain, cartographic materials went from rarity to household décor within a single lifetime, and they delighted, inspired, and fascinated people across the socioeconomic spectrum. At the same time, they also unsettled, upset, disturbed, and sometimes angered their early modern readers. Early Modern English Literature and the Poetics of Cartographic Anxiety is the first monograph dedicated to recovering the shadow history of the many anxieties provoked by early modern maps and mapping in the sixteenth and seventeenth centuries. A product of a military arms race, often deployed for security and surveillance purposes, and fundamentally distortive of their subjects, maps provoked suspicion, unease, and even hostility in early modern Britain (in ways not dissimilar from the anxieties provoked by global positioning-enabled digital mapping in the twenty-first century). At the same time, writers saw in the resistance to cartographic logics and strategies the opportunity to rethink the way literature represents space—and everything else. This volume explores three major poems of the period—Edmund Spenser's The Faerie Queene (1590, 1596), Michael Drayton's Poly-Olbion (1612, 1622), and John Milton's Paradise Lost (1667, 1674)—in terms of their vexed and vexing relationships with cartographic materials, and shows how the productive protest staged by these texts redefined concepts of allegory, description, personification, bibliographic materiality, narrative, temporality, analogy, and other elemental components of literary representations.
Psychologists turn their attention to The Simpsons, one of America's most popular and beloved shows, in these essays that explore the function and dysfunctions of the show's characters. Designed to appeal to both fans of the show and students of psychology, this unique blend of science and pop culture consists of essays by professional psychologists drawn from schools and clinical practices across the country. Each essay is designed to be accessible, thoughtful, and entertaining, while providing the reader with insights into both The Simpsons and the latest in psychological thought. Every major area of psychology is covered, from clinical psychology and cognition to abnormal and evolutionary psychology, while fresh views on eclectic show topics such as gambling addiction, Pavlovian conditioning, family therapy, and lobotomies are explored.
Biological inheritance, the passage of key characteristics down the generations, has always held mankind’s fascination. It is fundamental to the breeding of plants and animals with desirable traits. Genetics, the scientific study of inheritance, can be traced back to a particular set of simple but ground-breaking studies carried out 170 years ago. The awareness that numerous diseases are inherited gives this subject considerable medical importance. The progressive advances in genetics now bring us to the point where we have unravelled the entire human genome, and that of many other species. We can intervene very precisely with the genetic make-up of our agricultural crops and animals, and even ourselves. Genetics now enables us to understand cancer and develop novel protein medicines. It has also provided us with DNA fingerprinting for the solving of serious crime. This book explains for a lay readership how, where and when this powerful science emerged.
The National Park of Indonesia is a book that we must read when we want to explore the 55 national parks that cover an area of more than 16 million hectares, its history of gazettement, geographic setting, beauty, uniqueness of ecosystems, habitat of flora and fauna, and abundance of ecotourism sites. The book was written by Indonesia’s living legend in biological conservation, Prof Jatna Supriatna (Universitas Indonesia) and Prof Chris Margules (James Cook University). This book is a comprehensive guidebook showing to the readers and the world how the magnificence of Indonesia’s archipelagos as a center of mega biodiversity combined by the richness in culture of local communities and their local wisdom. That is why many national parks have been declared World Heritage Sites and Biosphere Reserves by UNESCO, ASEAN Heritage, Ramsar Site, and Global Geopark. Dr. Wiratno Director General of Natural Resources Conservation and Ecosystem (KSDAE) of the Ministry of Environment and Forestry, 2017-2022 A strategic management approach serve to strengthen efforts in achieving sustainable development. By preserving outstanding biodiversity, National Parks play pivotal role to support economic, social and culture as well as life of humans. The tourism trends emphasize quality experience, thus, national park has more resources that can be value of attractions like wildlife, natural life, local community life, etc. The management of National park therefore, become an important element to ensure that biodiversity is well maintained in supporting tourism development that impact positively to people, planet & prosperity. This book presents the wealth as well as the uniqueness of Indonesia’s biodiversity in National Parks. This book also navigate the key success of the sustainable development by having the involvement of the local community. Through this book, Prof. Jatna highlights that local community engagement as determinant factor for the effective and sustainable management of National Parks. A sustainable tourism development firmly encourage the quality of the nature, socio culture and environment. This book provides a set of knowledge, lessons learnt and applauds best practice on how to preserve the biodiversity and tourism ecosystem that become essential resources of the National Parks as a part of tourism ecosystem development approach towards quality and sustainable development. Dr. Frans Teguh, MA CHE-Senior Advisor for Sustainable Development and Conservation Act. Deputy for Resources and Institutions, Ministry of Tourism and Creative Economy, Indonesia
This book chronicles the process of creating a documentary that shares the story of Derek Free and other patients with Diamond Blackfan Anemia. DBA is considered an "orphan disease," one that affects so few people that it is not profitable to pharmaceutical companies, and therefore does not justify research. Until recently, not enough people had the disease to justify governmental aid. A transformation towards hope reveals a disease that is defying odds and treading new ground for the possibility of a cure. The small documentary interviews Pulitzer-prize winning journalist Beth Whitehouse (author of The Match: "Savior Siblings" and One Families Battle to Heal Their Daughter, the story of the Trebing family), Congresswoman Carolyn McCarthy, Dr. David Bodine from the National Institutes of Health, Drs. Jeffrey Lipton and Adrianna Vlachos from Cohen Children's Hospital, the Diamond Blackfan Anemia Foundation's founder, Dawn Baumgardner, and Marie Arturi, founder of the Daniella Maria Arturi Foundation.
Wimbledon is a paradox. While outwardly appearing the quintessential English lawn tennis club, as much a part of being British as strawberries and cream or picnics in the park, it is in fact the largest annual outside broadcast operation in the world and a multi-million pound commercial enterprise. Remarkably, an enterprise that generates its profit in just two weeks of the year. It is also something we do rather well. Which other tennis tournament in the world can describe itself as simply, "The Championships"? Chris Gorringe is the man who, for twenty-six years, made it all happen. The former chief executive, fondly referred to as "Clockwork Gorringe," has dealt with everything from the 1973 players' boycott, the McEnroe tantrums, and Middle Sunday, to the demands for equal prize money and the Olympic bid. He has witnessed some of the greatest names in the sport producing some of their most dazzling performances - from Navratilova to the Williams sisters, from Borg to Federer - while assisting with the requirements of and demands on today's high-profile professional tennis players. During his tenure, revenue increased from £58,000 in his first year, to £27m in his last. In Holding Court, he charts the unique journey of one of the country's most venerable establishments, where decisions are still made through a committee system dating back to 1868, into the modern era. For anyone who has ever been captivated by McEnroe v Borg, soaked up the atmosphere in Aorangi Park, or been intrigued by what goes on behind the scenes at SW19, Holding Court is a must-read. Wimbledon is a national institution. When play starts on the first Monday, millions of followers tune in. This book is for them.
Urban growth and land use change models have the potential to become important tools for urban spatial planning and management. Before embarking on any modelling, however, GCRO felt it was important to take note of, and critically assess lessons to be learnt from international experience and scholarship on spatial modelling, as well as a number of South African experiments that model future urban development. In 2012, GCRO initiated preliminary research into current international and South African modelling trends through a desktop study and telephone, email and personal interviews. This Occasional paper sets out to investigate what urban spatial change modelling research is currently being undertaken internationally and within South Africa. At the international level, urban modelling research since 2000 is reviewed according to five main categories: land use transportation (LUT), cellular automata, urban system dynamics, agent-based models (ABMs) and spatial economics/econometric models (SE/EMs). Within South Africa, urban modelling initiatives are categorised differently and include a broader range of urban modelling techniques. Typologies used include: provincial government modelling initiatives in Gauteng; municipal government modelling initiatives; other government-funded modelling research; and academic modelling research. The various modelling initiatives described are by no means a comprehensive review of all urban spatial change modelling projects in South Africa, but provide a broad indication of the types of urban spatial change modelling underway. Importantly, the models may form the basis for more accurate and sophisticated urban modelling projects in the future. The paper concludes by identifying key urban modelling opportunities and challenges for short- to long-term planning in the GCR and South Africa.
The essential book for any sports fan, from one of the reigning kings ofsports talk radio, Christopher “Mad Dog” Russo Sports fans Which was the greater achievement, Ted Williams’s .406 season or Joe DiMaggio’s 56-game hitting streak? Who would dominate the ultimate Pebble Beach showdown? Ben Hogan or Tiger Woods? Who was really the most important athlete of the twentieth century?If you love sports, there’s only one thing better than a good game—and that’s a good argument. Who’s the best ever? The worst ever? Underrated? Overpaid? Now, in his long-awaited and completely original book—updated for the 2003 sports season—Christopher “Mad Dog” Russo sets up and breaks down the hundred greatest sports arguments of all time. In classic Mad Dog style, each chapter tackles a classic sports debate and takes sides with the lively and authoritative opinions that have made him one of the top radio personalities in the country. Whether you agree with The Dog—or agree to disagree with the book’s often controversial conclusions—The Mad Dog 100 is the perfect companion for any sports fan.
We all like to delve into the minds and lives of our beloved celebrity figures, but this fascinating read is not celebrity gossip, it comes straight from the horse's mouth to reveal all you ever wanted to know about celebrities' favourite football teams and players. With a fitting Foreword by footballing legend Sir Alex Ferguson CBE, this book is a must-read for football fans who wish to know which celebrity is a fellow aficionado of their club, or perhaps a supporter of `the enemy', as well as for the rest of the population, who just love to know what makes our celebrities tick. And it is also a must-buy, as all author royalties from the sale of this book will be donated to The Willow Foundation, a charity set up by the legendary Bob Wilson and his wife Megs in 1999 to enable seriously ill young adults to enjoy the treat of a `Special Day' with family and friends.
Comedy is a global multibillion dollar industry and it is also one of the easiest ones to get into. Performing Live Comedy is for anyone who has ever thought about getting up onstage and being funny or for those who have already started. It offers a breakdown of the process of live comedy and provides a basic toolbox for the student and aspirant comedian, covering all aspects of live comedy such as stand-up, music, double acts, ventriloquists and magicians. Gender, sexuality, ethnicity and disability are also covered in this book as well as ethical considerations on what we should or should not joke about. The book breaks down the entire process of live comedy from writing a simple one-liner to creating a complete act, from organising an open spot at the local comedy club to getting into the Edinburgh Festival and running your own venue. Performing Live Comedy is full of advice and original interviews with comedians and writers currently involved in the comedy industry such as Rob Grant (Red Dwarf), Shazia Merza, Henning Wehn, Ed Aczel, Paul Zerdin and Lucy Greaves.
Promoting the satisfaction, commitment, mental health and well-being of employees is important not only in itself, but also because evidence shows that those who are positive in these respects respond better to change and are more productive. Measures of Job Satisfaction, Organisational Commitment, Mental Health and Job-related Well-being is a unique source of benchmarking data across four widely used questionnaire methods, that provides up-to-date data drawn from 60,000 respondents in 170 organisations across a wide range of industries and occupations. The data is split by sector and occupational group, with the latter broken down further by age and gender, creating a must-have for those using these scales and seeking to benchmark their progress.
You only need to look at the story of Samson and Delilah to see just how important a man's hairstyle can be. Thankfully, A Geezer's Guide to Mullet Maintenance and Combover Care is guide to selecting, growing and maintaining a stylish, comfortable and well-groomed hair helmet. Including: manly grooming tips; a breakdown of barnets to try out, such as the Curtain Cut (try to look like Johnny Depp; try not to look like Worzel Gummidge) or the Quiff (try to look like Alex Turner from the Arctic Monkeys; try not to look like Nick Grimshaw); a perambulation through hirsute history; a rundown of famous hair aficionados, from Albert Einstein to Paul McCartney via Adolf Hitler; hair and hairstyling records (can you beat the Longest Time Hanging by your Hair record?); the most ridiculous names for hair salons (Crops and Bobbers vs Shear-N-Dipity). The perfect gift for every man: from the metrosexual to those who just want to progress from their mum's bowl cuts; whether he wants to learn how to carefully calm his cowlick or skilfully shine his skinhead.
Investigating a Corpus of Historical Oral Testimonies guides the reader through the process of sourcing a relevant oral history archive for linguistic analysis, constructing a representative corpus out of this archive and analysing this using corpus tools. Focusing on the oral history archive at the Irish Bureau of Military History, this book shows how corpus linguistics can illuminate themes worthy of investigation that may otherwise remain hidden. This is exemplified through the investigation of how certainty is constructed in this archive through a number of expressions and which serves as a template for both how oral history can aid linguistic understanding and how corpus linguistics can contribute to oral history investigation. Highlighting why oral history archives are worthy of linguistic analysis and showing what readers can gain from blending linguistic tools and competencies with oral history data, this book is essential reading for all researchers and students working in the areas of corpus linguistics, discourse analysis and oral history.
The book covers all the core aspects of child and adolescent mental health, starting with the background to emotional and behavioural problems and looking at models and tools for assessment and treatment before examining specific problems encountered in children, young people, and their families from different cultural backgrounds.Key featuresclear
Practical and Theoretical Geoarchaeology, Second Edition, provides an invaluable and vastly updated overview of geoarchaeology and how it can be used effectively in the study of archaeological sites and contexts. Taking a pragmatic and functional approach, this book presents: a fundamental, broad-based perspective of the essentials of modern geoarchaeology in order to demonstrate the breadth of the approaches and the depth of the problems that it can tackle. the rapid advances made in the area in recent years, but also gives the reader a firm grasp of conventional approaches. covers traditional topics with the emphasis on landscapes, as well as anthropogenic deposits and site formation processes and their investigation. provides guidelines for the presentation of field and laboratory methods and the reporting of geoarchaeological results. essential reading for archaeology undergraduate and graduate students, practicing archaeologists and geoscientists who need to understand and apply geoarchaeological methodologies, and help foster the dialog among diverse researchers investigating archaeological sites. Practical and Theoretical Geoarchaeology, Second Edition, is an ideal resource for undergraduate and graduate students in archaeology, and a great practical reference for practicing archaeologists and geoscientists who need to understand and apply geoarchaeological methodologies internationally.
Predators With Pouches' deals with the carnivorous marsupial faunas of Australasia and the Americas. Written by experts in each field from all over the world, it provides a synthesis of current knowledge including paleontology, ecology, behavior and conservation.
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