Chip Layton's Books

Wired and Dangerous

How Your Customers Have Changed and What to Do about It

By: John R. Patterson,Chip R. Bell

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Wired and Dangerous

How Your Customers Have Changed and What to Do about It

By: John R. Patterson,Chip R. Bell

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...

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Page Count

370

Publisher

ReadHowYouWant.com

Published Date

ISBN 10

1459626834

ISBN 13

9781459626836

Goodbye, Papa Golf

"The Riskiest Thing I Do" - A Memoir of Flying, Family, and Self-Discovery

By: Chip Bearden

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Goodbye, Papa Golf

"The Riskiest Thing I Do" - A Memoir of Flying, Family, and Self-Discovery

By: Chip Bearden

This gripping true story--a surprise #1 Amazon New Releases Top Seller--takes readers on an emotional journey of triumph and self-discovery. A 14-year-old boy learns to fly gliders and develops as a top sailplane racing pilot to emerge from the shadow of his All-American father. After a violent crash on the national stage alters his life forever, he battles failure and overcomes adversity while redefining success as a pilot, as a professional, as a Boston Marathon veteran, as a husband and father, and, ultimately, as a man. This compelling account of that tragic day and its aftermath will inspire and motivate readers, who will: Learn how to overcome their own life's challenges and never give up on their dreams. Be emotionally moved by the compelling tale of personal growth and transformation. Gain a newfound appreciation for the power of resilience. Enjoy an uplifting and heart-warming story of success in the face of adversity. Jon Krakauer's Into Thin Air is beloved by those who will never set foot on Mt. Everest. Likewise, Goodbye, Papa Golf is: A flying book for pilots and non-pilots. A marathoning book for runners and non-runners. An adventure story written in the universal human language of doubt, fear, success, tragedy, failure, comeback, triumph, love, and ultimate redemption in a remarkable life's journey. If you'd like an insider's look at the somewhat arcane sports of flying gliders and running marathons or simply need an uplifting tale to spur you to pursue your own dreams, read this book now!

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582

Publisher

Greensmith House Publishing

Published Date

ISBN 13

9798987274019

History Is in the Land

Multivocal Tribal Traditions in Arizona's San Pedro Valley

By: T. J. Ferguson,Chip Colwell

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History Is in the Land

Multivocal Tribal Traditions in Arizona's San Pedro Valley

By: T. J. Ferguson,Chip Colwell

Arizona’s San Pedro Valley is a natural corridor through which generations of native peoples have traveled for more than 12,000 years, and today many tribes consider it to be part of their ancestral homeland. This book explores the multiple cultural meanings, historical interpretations, and cosmological values of this extraordinary region by combining archaeological and historical sources with the ethnographic perspectives of four contemporary tribes: Tohono O’odham, Hopi, Zuni, and San Carlos Apache. Previous research in the San Pedro Valley has focused on scientific archaeology and documentary history, with a conspicuous absence of indigenous voices, yet Native Americans maintain oral traditions that provide an anthropological context for interpreting the history and archaeology of the valley. The San Pedro Ethnohistory Project was designed to redress this situation by visiting archaeological sites, studying museum collections, and interviewing tribal members to collect traditional histories. The information it gathered is arrayed in this book along with archaeological and documentary data to interpret the histories of Native American occupation of the San Pedro Valley. This work provides an example of the kind of interdisciplinary and politically conscious work made possible when Native Americans and archaeologists collaborate to study the past. As a methodological case study, it clearly articulates how scholars can work with Native American stakeholders to move beyond confrontations over who “owns” the past, yielding a more nuanced, multilayered, and relevant archaeology.

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Page Count

337

Publisher

University of Arizona Press

Published Date

ISBN 10

0816532680

ISBN 13

9780816532681

All That Monkey Business

By: Chip Haynes

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All That Monkey Business

By: Chip Haynes

Chimps, nukes, what could go wrong? It seemed like a good idea at the time: train chimpanzees to fly planes to deliver nuclear bombs. We’d just won the biggest war the world had ever seen, so why not? The project was going really well, right up to the moment that it wasn’t. In June of 1947, a mysterious aircraft crashed on a ranch outside of Roswell, New Mexico, and over the years, many have speculated about what (and who) it might have been. But now, now you’ll learn the truth. Maybe.

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Page Count

253

Publisher

4 Horsemen Publications, Inc.

Published Date

ISBN 13

9798823205610

Wired and Dangerous

How Your Customers Have Changed and What to Do About It

By: Chip R. Bell,John R. Patterson

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Wired and Dangerous

How Your Customers Have Changed and What to Do About It

By: Chip R. Bell,John R. Patterson

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.

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Page Count

266

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1605099775

ISBN 13

9781605099774

Inside Your Customer's Imagination

5 Secrets for Creating Breakthrough Products, Services, and Solutions

By: Chip R. Bell

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Inside Your Customer's Imagination

5 Secrets for Creating Breakthrough Products, Services, and Solutions

By: Chip R. Bell

“A journey into a powerful idea . . . the more people you involve as creators and contributors, the greater your innovation capacity.” —Polly LaBarre, New York Times-bestselling coauthor of Mavericks at Work Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses.” To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers’ hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity. Using examples from organizations like McDonald’s, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer. “Innovation through partnership is the blueprint for business growth in the future. Inside Your Customer’s Imagination provides the instruction and inspiration to make it a success.”—Marshall Goldsmith, #1 New York Times-bestselling author “Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer’s ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)

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Page Count

169

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1523090227

ISBN 13

9781523090228

Plundered Skulls and Stolen Spirits

Inside the Fight to Reclaim Native America's Culture

By: Chip Colwell

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Plundered Skulls and Stolen Spirits

Inside the Fight to Reclaim Native America's Culture

By: Chip Colwell

A fascinating account of both the historical and current struggle of Native Americans to recover sacred objects that have been plundered and sold to museums. Museum curator and anthropologist Chip Colwell asks the all-important question: Who owns the past? Museums that care for the objects of history or the communities whose ancestors made them?"--Provided by the publisher

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Page Count

357

Publisher

University of Chicago Press

Published Date

ISBN 10

022668444X

ISBN 13

9780226684444

Massacre at Camp Grant

Forgetting and Remembering Apache History

By: Chip Colwell

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Massacre at Camp Grant

Forgetting and Remembering Apache History

By: Chip Colwell

Winner of a National Council on Public History Book Award On April 30, 1871, an unlikely group of Anglo-Americans, Mexican Americans, and Tohono O’odham Indians massacred more than a hundred Apache men, women, and children who had surrendered to the U.S. Army at Camp Grant, near Tucson, Arizona. Thirty or more Apache children were stolen and either kept in Tucson homes or sold into slavery in Mexico. Planned and perpetrated by some of the most prominent men in Arizona’s territorial era, this organized slaughter has become a kind of “phantom history” lurking beneath the Southwest’s official history, strangely present and absent at the same time. Seeking to uncover the mislaid past, this powerful book begins by listening to those voices in the historical record that have long been silenced and disregarded. Massacre at Camp Grant fashions a multivocal narrative, interweaving the documentary record, Apache narratives, historical texts, and ethnographic research to provide new insights into the atrocity. Thus drawing from a range of sources, it demonstrates the ways in which painful histories continue to live on in the collective memories of the communities in which they occurred. Chip Colwell-Chanthaphonh begins with the premise that every account of the past is suffused with cultural, historical, and political characteristics. By paying attention to all of these aspects of a contested event, he provides a nuanced interpretation of the cultural forces behind the massacre, illuminates how history becomes an instrument of politics, and contemplates why we must study events we might prefer to forget.

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Page Count

176

Publisher

University of Arizona Press

Published Date

ISBN 10

0816532656

ISBN 13

9780816532650

Take Their Breath Away

How Imaginative Service Creates Devoted Customers

By: Chip R. Bell,John R. Patterson

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Take Their Breath Away

How Imaginative Service Creates Devoted Customers

By: Chip R. Bell,John R. Patterson

Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." —Seth Godin, author of Purple Cow and Tribes "Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." —Colleen Barrett, President Emeritus, Southwest Airlines Company "No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. —Howard Beharformer, former president, Starbucks Coffee International.

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Page Count

303

Publisher

John Wiley & Sons

Published Date

ISBN 10

0470485329

ISBN 13

9780470485323

Ethics in Action

Case Studies in Archaeological Dilemmas

By: Chip Colwell-Chanthaphonh,Julie Hollowell,Dru McGill

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Ethics in Action

Case Studies in Archaeological Dilemmas

By: Chip Colwell-Chanthaphonh,Julie Hollowell,Dru McGill

Based on the Society for American Archaeology’s Annual Ethics Bowl, this SAA Press book is centered on a series of hypothetical case studies that challenge the reader to think through the complexities of archaeological ethics. The volume will benefit undergraduate and graduate students who can either use these cases as a classroom activity or as preparation for the Ethics Bowl, as well as those who are seeking to better understand the ethical predicaments that face the discipline.

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Page Count

233

Publisher

University Press of Colorado

Published Date

ISBN 10

164642557X

ISBN 13

9781646425570

Living Histories

Native Americans and Southwestern Archaeology

By: Chip Colwell-Chanthaphonh

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Living Histories

Native Americans and Southwestern Archaeology

By: Chip Colwell-Chanthaphonh

This book is about the tangled relationship between Native peoples and archaeologists in the American Southwest. Even as this relationship has become increasingly significant for both "real world" archaeological practice and studies in the history of anthropology, no other single book has synthetically examined how Native Americans have shaped archaeological practice in the Southwest and how archaeological practice has shaped Native American communities. From oral traditions to repatriations to disputes over sacred sites, the next generation of archaeologists (as much as the current generation) needs to grapple with the complex social and political history of the Southwest's Indigenous communities, the values and interests those communities have in their own cultural legacies, and how archaeological science has impacted and continues to impact Indian country.

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Page Count

214

Publisher

Rowman Altamira

Published Date

ISBN 10

075911997X

ISBN 13

9780759119970

Peter Parker

The Spectacular Spider-Man Vol. 2 - Most Wanted

By: Chip Zdarsky

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Peter Parker

The Spectacular Spider-Man Vol. 2 - Most Wanted

By: Chip Zdarsky

Collects Peter Parker: The Spectacular Spider-Man (2017) #297-300. Pete is back in the friendly neighborhood, but hes persona non grata as far as the NYPD is concerned! Its a fresh twist on the age-old question Peter Parker: Threat or Menace? And if the authorities pursuit of Peter and his sister, Teresa, isnt enough, Black Panther is on their trail as well! And Spider-Man wont give up without a fight! Meanwhile, the Tinkerer enlists the aid of his augmented allies to squash Spidey once and for all! Trapped in the middle of a family feud between Tinkerer and his do-gooder brother, the Mason, the wall-crawler secures a little help from a tech-heavy team of Marvel heroes and takes the fight directly to the geezer genius! But the Tinkerer has tech of his own and its out of this world!

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Page Count

141

Publisher

Marvel Entertainment

Published Date

ISBN 10

1302503774

ISBN 13

9781302503772

Tennis Is a Simple Game

Just Hit It Back in One More Time

By: Chip Layton,Set Pnt

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Tennis Is a Simple Game

Just Hit It Back in One More Time

By: Chip Layton,Set Pnt

Do you want to become a better tennis player immediately? Do you want to start winning the close matches you have been losing? And do you want to gain a competitive edge over that one opponent you really want to beat? Then read Tennis is a Simple Game by Set Pnt who draws from Sun Tzu`s classic The Art of War to explain essential, tennis truths with simple, practical strategies that can raise your game instantly. Read and win.

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ISBN 10

1481918923

ISBN 13

9781481918923

Book's by Chip Layton

Wired and Dangerous

Wired and Dangerous

Goodbye, Papa Golf

Goodbye, Papa Golf

History Is in the Land

History Is in the Land

All That Monkey Business

All That Monkey Business

Wired and Dangerous

Wired and Dangerous

Inside Your Customer's Imagination

Inside Your Customer's Imagination

Plundered Skulls and Stolen Spirits

Plundered Skulls and Stolen Spirits

Massacre at Camp Grant

Massacre at Camp Grant

Take Their Breath Away

Take Their Breath Away

Ethics in Action

Ethics in Action

Living Histories

Living Histories

Peter Parker

Peter Parker

Tennis Is a Simple Game

Tennis Is a Simple Game

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