Experience is making a comeback. Learn how to repurpose your wisdom. At age 52, after selling the company he founded and ran as CEO for 24 years, rebel boutique hotelier Chip Conley was looking at an open horizon in midlife. Then he received a call from the young founders of Airbnb, asking him to help grow their disruptive start-up into a global hospitality giant. He had the industry experience, but Conley was lacking in the digital fluency of his 20-something colleagues. He didn't write code, or have an Uber or Lyft app on his phone, was twice the age of the average Airbnb employee, and would be reporting to a CEO young enough to be his son. Conley quickly discovered that while he'd been hired as a teacher and mentor, he was also in many ways a student and intern. What emerged is the secret to thriving as a mid-life worker: learning to marry wisdom and experience with curiosity, a beginner's mind, and a willingness to evolve, all hallmarks of the "Modern Elder." In a world that venerates the new, bright, and shiny, many of us are left feeling invisible, undervalued, and threatened by the "digital natives" nipping at our heels. But Conley argues that experience is on the brink of a comeback. Because at a time when power is shifting younger, companies are finally waking up to the value of the humility, emotional intelligence, and wisdom that come with age. And while digital skills might have only the shelf life of the latest fad or gadget, the human skills that mid-career workers possess--like good judgment, specialized knowledge, and the ability to collaborate and coach - never expire. Part manifesto and part playbook, Wisdom@Work ignites an urgent conversation about ageism in the workplace, calling on us to treat age as we would other type of diversity. In the process, Conley liberates the term "elder" from the stigma of "elderly," and inspires us to embrace wisdom as a path to growing whole, not old. Whether you've been forced to make a mid-career change, are choosing to work past retirement age, or are struggling to keep up with the millennials rising up the ranks, Wisdom@Work will help you write your next chapter.
New York Times bestselling author and co-founder/CEO of The Modern Elder Academy “reminds us all to savor the wisdom, self-knowledge, and joy that accompanies [the middle decades] of our lives” (Father Richard Rohr) and “provides a clear blueprint for creating the lives we want” (Gretchen Rubin) The midlife crisis is the butt of so many jokes, but this long-derided life stage has an upside. What if we could reframe our thinking about the natural transition of midlife not as a crisis, but as a chrysalis—a time when something profound awakens in us, as we shed our skin, spread our wings, and pollinate our wisdom to the world? In Learning to Love Midlife, Chip Conley offers an alternative narrative to the way we commonly think of our 40s, 50s and 60s. Drawing on the latest social science research, inspiring stories, and timeless wisdom, he reveals 12 reasons why life gets better with age. They include: The relief of “my body doesn’t define me:” We finally grow comfortable in our own skin Stepping off the treadmill: We redefine what a successful life looks like The “Great Midlife Edit:” We let go of our emotional baggage, mindsets, and obligations that no longer serve us Growing whole: We begin to feel a part of something bigger than ourselves No matter where you are in your midlife journey, this perspective‑shifting guide will inspire you to find joy, purpose and success in the years that lie ahead—and how those years can be your best ones yet.
After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores how Conley's company "the second largest boutique hotelier in the world" overcame the storm that hit the travel industry by applying Maslow's theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells of Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.
Explains the mathematical properties of universal emotional truths, describing how during a time of personal loss the author developed "emotional equations" as a mechanism for recognizing changeable and unchangeable factors in his healing.
Proven principles for sustainable success, with new leadership insight PEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world’s largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home sharing company into a world-class hospitality giant, Conley once again used the principles he’d developed in PEAK. In the decade since this book's first edition, Conley's PEAK strategy has been developed on six continents in organizations in virtually every industry. The author’s foundational premise is that great leaders become amateur psychologists by understanding the unique needs of three key relationships—with employees, customers, and investors—and this message has resonated with every kind of leader and company including some of the world’s best-known, from Apple to Facebook. Avid users of PEAK have found that the principles create greater loyalty and differentiation with their key stakeholders. This new second edition includes in-depth examples of real-world PEAK companies, including the author’s own at Airbnb, and exclusive PEAK leadership practices that will take you—and your company's performance—to new heights. Whether you're at a startup or a Fortune 500 company, at a for-profit, nonprofit, or governmental organization, this book can help you and your people reach potential you never realized you had. Understand how Maslow's hierarchy makes for winning business practices Learn how PEAK drove some of today's top businesses to success Help employees reach their full potential—and beyond Transform the customer experience and keep investors happy The PEAK framework succeeds because it elevates the business from the inside out. These same principles apply in the boardroom, the breakroom, and your living room at home, and have proven to be the foundation of healthy, fulfilled lives. Even if you think you're doing great, you could always be doing better—and PEAK gives you a roadmap to the next level.
Proven principles for sustainable success, with new leadership insight PEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world’s largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home sharing company into a world-class hospitality giant, Conley once again used the principles he’d developed in PEAK. In the decade since this book's first edition, Conley's PEAK strategy has been developed on six continents in organizations in virtually every industry. The author’s foundational premise is that great leaders become amateur psychologists by understanding the unique needs of three key relationships—with employees, customers, and investors—and this message has resonated with every kind of leader and company including some of the world’s best-known, from Apple to Facebook. Avid users of PEAK have found that the principles create greater loyalty and differentiation with their key stakeholders. This new second edition includes in-depth examples of real-world PEAK companies, including the author’s own at Airbnb, and exclusive PEAK leadership practices that will take you—and your company's performance—to new heights. Whether you're at a startup or a Fortune 500 company, at a for-profit, nonprofit, or governmental organization, this book can help you and your people reach potential you never realized you had. Understand how Maslow's hierarchy makes for winning business practices Learn how PEAK drove some of today's top businesses to success Help employees reach their full potential—and beyond Transform the customer experience and keep investors happy The PEAK framework succeeds because it elevates the business from the inside out. These same principles apply in the boardroom, the breakroom, and your living room at home, and have proven to be the foundation of healthy, fulfilled lives. Even if you think you're doing great, you could always be doing better—and PEAK gives you a roadmap to the next level.
Explains the mathematical properties of universal emotional truths, describing how during a time of personal loss the author developed "emotional equations" as a mechanism for recognizing changeable and unchangeable factors in his healing.
A practical guide to selling what you do, without selling-out who you are. Through a 10-key-principles format, it offers tried-and-tested practical guidance and examples.
You talk about destiny, well, you can't rule that out. We were hard-nosed and that showed up in 1957." -- Braves catcher Del Crandall to editor Gregory H. Wolf Few teams in baseball history have captured the hearts of their fans like the Milwaukee Braves of the 19505. During the Braves' 13-year tenure in Milwaukee (1953-1965), they had a winning record every season, won two consecutive NL pennants (1957 and 1958), lost two more in the final week of the season (1956 and 1959), and set big-league attendance records along the way. This book celebrates the Milwaukee Braves' historic 1957 World Series championship season. Led by the bats of National League Most Valuable Player Henry Aaron and slugging third baseman Eddie Mathews and the "Big Three" pitching trio (Cy Young Award winner Warren Spahn, Lew Burdette, and Bob Buhl) the Braves won 95 games. The team enjoyed standout seasons by shortstop Johnny Logan, outfielder Wes Covington, and catcher Del Crandall And GM John Quinn pulled off the biggest trade of the summer, acquiring All-Star second baseman Red Schoendienst from the New York Giants. The Braves cemented their place in history by defeating the New York Yankees in the World Series. In one of the greatest performances in the history of the fall classic, crafty Lew Burdette tossed his second consecutive shutout (and third complete game) to defeat the Bronx Bombers in Game Seven, in Yankee Stadium. A collaborative effort of 32 members of the Society for American Baseball Research (SABR), Thar's Joy in Braveland! The 1957 Milwaukee Braves portrays that memorable team with life stories of all of the roster players, the manager and coaching staff, the owner, the general manager, and sportswriters and radio announcers. Summaries of the regular season and World Series re-create the magic of that unforgettable season. Table of Contents: Introduction:The Milwaukee Braves Make History by Gregory H Wolf From Yawkey to Milwaukee: Lou Perini Makes his Move by Saul Wisnia THE BRAVES Henry “Hank” Aaron by William Johnson Joe Adcock by Gregory H Wolf Bill Bruton by John Harry Stahl Bob Buhl by Gregory H Wolf Lew Burdette by Alex Kupfer Dick Cole by Doug Engleman Gene Conley by John R Husman Wes Covington by Andy Sturgill Del Crandall by Gregory H Wolf Ray Crone by Gregory H Wolf John DeMerit by Steven Schmitt Harry Hanebrink by Andy Sturgill Bob Hazle by Nancy Snell Griffith Joey Jay by Joe Wancho Ernie Johnson by Dana Sprague Dave Jolly by Chip Greene Nippy Jones by Dan Fields Johnny Logan by Bob Buege Bobby Malkmus by Gregory H Wolf Felix Mantilla by Rick Schabowski Eddie Mathews by David Fleitz Don McMahon by John Vorperian Red Murff by Michael J Bielawa Danny O’Connell by Mel Marmer Andy Pafko by Dale Voiss Phil Paine by Chip Greene Taylor Phillips by Rick Schabowski Juan Pizarro by Rory Costello Del Rice by Norm King Mel Roach by David Fleitz Carl Sawatski by Gregory H Wolf Red Schoendienst by Kristen Lokemoen Ray Shearer by William Johnson Warren Spahn by Jim Kaplan Chuck Tanner by Dan Fields Hawk Taylor by Steven Schmitt Bobby Thomson by Jeff Findley Frank Torre by Norm King Bob Trowbridge by Nancy Snell Griffith THE MANAGER Fred Haney by Jim Gordon THE COACHES Bob Keely by Gregory H Wolf Johnny Riddle by Nancy Snell Griffith Charlie Root by Gregory H Wolf Connie Ryan by John McMurray GENERAL MANAGER John Quinn by Rory Costello County Stadium by Gregg Hoffmann Jane Jarvis by Rory Costello THE SPORTSWRITERS Headlines and Deadlines: Wordsmiths of the Braves by Bob Buege Lou Chapman by Bob Buege Red Thisted by Bob Buege Bob Wolf by Bob Buege RADIO ANNOUNCERS Voices of the Braves: Blaine Walsh and Earl Gillespie by Bob Buege REGULAR SEASON SUMMARY The Milwaukee Braves Season Timeline and Summary by Gregory H Wolf WORLD SERIES SUMMARY World Series Summary by Norm King By the Numbers: Milwaukee Braves in 1957 by Dan Fields Thirteen Years of Magic by Bob Buege
New York Times bestselling author and co-founder/CEO of The Modern Elder Academy “reminds us all to savor the wisdom, self-knowledge, and joy that accompanies [the middle decades] of our lives” (Father Richard Rohr) and “provides a clear blueprint for creating the lives we want” (Gretchen Rubin) The midlife crisis is the butt of so many jokes, but this long-derided life stage has an upside. What if we could reframe our thinking about the natural transition of midlife not as a crisis, but as a chrysalis—a time when something profound awakens in us, as we shed our skin, spread our wings, and pollinate our wisdom to the world? In Learning to Love Midlife, Chip Conley offers an alternative narrative to the way we commonly think of our 40s, 50s and 60s. Drawing on the latest social science research, inspiring stories, and timeless wisdom, he reveals 12 reasons why life gets better with age. They include: The relief of “my body doesn’t define me:” We finally grow comfortable in our own skin Stepping off the treadmill: We redefine what a successful life looks like The “Great Midlife Edit:” We let go of our emotional baggage, mindsets, and obligations that no longer serve us Growing whole: We begin to feel a part of something bigger than ourselves No matter where you are in your midlife journey, this perspective‑shifting guide will inspire you to find joy, purpose and success in the years that lie ahead—and how those years can be your best ones yet.
Experience is making a comeback. Learn how to repurpose your wisdom. At age 52, after selling the company he founded and ran as CEO for 24 years, rebel boutique hotelier Chip Conley was looking at an open horizon in midlife. Then he received a call from the young founders of Airbnb, asking him to help grow their disruptive start-up into a global hospitality giant. He had the industry experience, but Conley was lacking in the digital fluency of his 20-something colleagues. He didn't write code, or have an Uber or Lyft app on his phone, was twice the age of the average Airbnb employee, and would be reporting to a CEO young enough to be his son. Conley quickly discovered that while he'd been hired as a teacher and mentor, he was also in many ways a student and intern. What emerged is the secret to thriving as a mid-life worker: learning to marry wisdom and experience with curiosity, a beginner's mind, and a willingness to evolve, all hallmarks of the "Modern Elder." In a world that venerates the new, bright, and shiny, many of us are left feeling invisible, undervalued, and threatened by the "digital natives" nipping at our heels. But Conley argues that experience is on the brink of a comeback. Because at a time when power is shifting younger, companies are finally waking up to the value of the humility, emotional intelligence, and wisdom that come with age. And while digital skills might have only the shelf life of the latest fad or gadget, the human skills that mid-career workers possess--like good judgment, specialized knowledge, and the ability to collaborate and coach - never expire. Part manifesto and part playbook, Wisdom@Work ignites an urgent conversation about ageism in the workplace, calling on us to treat age as we would other type of diversity. In the process, Conley liberates the term "elder" from the stigma of "elderly," and inspires us to embrace wisdom as a path to growing whole, not old. Whether you've been forced to make a mid-career change, are choosing to work past retirement age, or are struggling to keep up with the millennials rising up the ranks, Wisdom@Work will help you write your next chapter.
The four principles that can help us to overcome our brains' natural biases to make better, more informed decisions--in our lives, careers, families and organizations. In Decisive, Chip Heath and Dan Heath, the bestselling authors of Made to Stick and Switch, tackle the thorny problem of how to overcome our natural biases and irrational thinking to make better decisions, about our work, lives, companies and careers. When it comes to decision making, our brains are flawed instruments. But given that we are biologically hard-wired to act foolishly and behave irrationally at times, how can we do better? A number of recent bestsellers have identified how irrational our decision making can be. But being aware of a bias doesn't correct it, just as knowing that you are nearsighted doesn't help you to see better. In Decisive, the Heath brothers, drawing on extensive studies, stories and research, offer specific, practical tools that can help us to think more clearly about our options, and get out of our heads, to improve our decision making, at work and at home.
You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
From Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, comes The Myth of the Garage ... and other minor surprises, a collection of the authors' best columns for Fast Company magazine. There are 16 pieces in all, plus a previously unpublished piece entitled 'The Future Fails Again'. In Myth, the Heath brothers tackle some of the most (and least) important issues in the modern business world: - Why you should never buy another mutual fund ('The Horror of Mutual Funds') - Why your gut may be more ethical than your brain ('In Defense of Feelings') - How to communicate with numbers in a way that changes decisions ('The Gripping Statistic') - Why the 'Next Big Thing' often isn't ('The Future Fails Again') - Why you may someday pay $300 for a pair of socks ('The Inevitability of $300 Socks') - And 12 others . . . Punchy, entertaining, and full of unexpected insights, the collection is the perfect companion for a short flight (or a long meeting).
Features interviews of Sam Wooding, Benny Waters, Joe Tarto, Bud Freeman, Jimmy McPartland, Freddie Moore, and Jabbo Smith, and Bix Beiderbecke's letters to his family.
Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: * find and retain service-oriented people * get to know customers intimately * build a service vision * train and coach * create and maintain a service management process that aligns people, systems, and customers * involve and empower employees * recognize and reward good performance. Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
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