Cengiz Haksever's Books

Service Management

An Integrated Approach to Supply Chain Management and Operations

By: Cengiz Haksever,Barry Render

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Service Management

An Integrated Approach to Supply Chain Management and Operations

By: Cengiz Haksever,Barry Render

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

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Page Count

510

Publisher

FT Press

Published Date

ISBN 10

0133088820

ISBN 13

9780133088823

Service And Operations Management

By: Cengiz Haksever,Barry Render

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Service And Operations Management

By: Cengiz Haksever,Barry Render

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.

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Page Count

691

Publisher

World Scientific Publishing Company

Published Date

ISBN 10

9813209461

ISBN 13

9789813209466

Service Management, Student Workbook

An Integrated Approach to Supply Chain Management and Operations

By: Cengiz Haksever,Barry Render

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Service Management, Student Workbook

An Integrated Approach to Supply Chain Management and Operations

By: Cengiz Haksever,Barry Render

With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.

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