Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? • develop your role to be more strategic and influential? • create sustained change and improvement? • build your credibility and expertise? • play a key role in your organisation’s strategic direction? • increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, you’ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles – and to enjoy the journey!
Are you looking for a quality system that drives great experiences for your consumers - and your staff? ‘Create a Great Quality System In Six Months: A blueprint for building the foundations of a great consumer experience’ is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time. The ‘3P’ quality system blueprint is based on the literature, applied research and real world experience that formed the basis of my first book ‘The Strategic Quality Manager’. It builds in buy-in: instead of developing your quality system and then starting on the long journey to gaining staff co-operation, ‘Create a Great Quality System’ does both at once – merging quality mechanics with quality mindsets to achieve great results for consumers. CGQS is primarily written for health and aged care, but the principles and steps apply equally to other service industries such as education and hospitality.
Beautiful hair – every woman wants it but very few really understand how to achieve it. We color and curl it. We heat, gel, straighten and spray it. We fret and fume over it, spend pots of money on it and weep when we lose it. It's our crowning glory, a vital sign of health, youth and beauty. It's our hair, and we want it to look great.Thick, radiant hair is a symbol of beauty and femininity. Everyone knows that having a head full of healthy, sleek, beautiful hair is your ticket to making heads turn. Nothing complements a woman's appearance more than hair that is well taken care of and styled in the hottest fashion. For those of you who don't know it, losing your hair can be devastating for any woman and in many cases -- men. It can cost any normal healthy woman to suffer some type of mental anguish or depression. Excessive hair loss is a severe challenge to a woman's self-image and her standing in business and society. Women experiencing hair loss lose ground fast in today's world. At work and in her personal life, a woman's appearance has much to do with her financial and social success. The appearance of thinning hair translates to a significant loss of personal power for women. Although we usually think of balding as a man's problem, women actually make up forty percent of the people experiencing the distress of excessive hair loss. Most women who have one episode might have more episodes of hair loss. In most cases, hair loss is mild to moderate but can be permanent if not treated. In some instances, you do not need treatment if you are comfortable with your appearance. Most women notice their hair thinning in their 50s or 60s, but it can happen at any age, even during teenage years and for a variety of reasons. Doing too many of the wrong things can not only harm your hair and scalp and prevent it from looking its best, but it can also cause severe damage.According to the latest experts, 5 out of 10 women who constantly wear hair pieces, wigs, scarves, hats, etc. are suffering from “female pattern baldness.” Hair weaving, hairpieces, or a change in hairstyle may disguise hair loss and improve your appearance. This is often the least expensive and safest way to deal with female pattern baldness but eventually you need to get to the root of your hair loss, so that it doesn't happen again in your lifetime. The medical community in general treats women's hair loss as a minor health issue. Most physicians have little sympathy for women experiencing hair loss and fail to address the emotional distress that women feel. In many cases, physicians treat balding as if it were only a vanity issue. They may not recognize hair loss as a red flag pointing to a more serious medical condition.You need expert help to properly diagnose the cause of your hair loss. Hair loss that could have been merely temporary, may become permanent if you have a delayed or incorrect diagnosis. Misdiagnosis is perhaps the most frustrating aspect of hair loss for women. The psychological pain of hair loss and its effect on our sense of empowerment is as devastating as any disfiguring disease. If you are a balding woman, your hair loss is a life altering condition with profound consequences for your health. This book is the result of three years of conducting extensive research on how to grow healthy and beautiful hair. I am writing this book to educate, inform and empower all women who have dealt with hair loss at one time or another in their lives. I want you to know up front that there is help out there for you.This my story of my hair loss and how in the end I was able to grow my long, thick and gorgeous hair again. I am hoping that my mistakes can help other women, when it comes to taking care of their hair.This book will help you come out of the shadows into the light and take control of your own life and grow your hair back at any age. Good luck!
The purpose of this book is to present new concepts, state-of-the-art techniques and advances in quality related research. Novel ideas and current developments in the field of quality assurance and related topics are presented in different chapters, which are organized according to application areas. Initial chapters present basic ideas and historical perspectives on quality, while subsequent chapters present quality assurance applications in education, healthcare, medicine, software development, service industry, and other technical areas. This book is a valuable contribution to the literature in the field of quality assurance and quality management. The primary target audience for the book includes students, researchers, quality engineers, production and process managers, and professionals who are interested in quality assurance and related areas.
Are you looking for a quality system that drives great experiences for your consumers - and your staff? ‘Create a Great Quality System In Six Months: A blueprint for building the foundations of a great consumer experience’ is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time. The ‘3P’ quality system blueprint is based on the literature, applied research and real world experience that formed the basis of my first book ‘The Strategic Quality Manager’. It builds in buy-in: instead of developing your quality system and then starting on the long journey to gaining staff co-operation, ‘Create a Great Quality System’ does both at once – merging quality mechanics with quality mindsets to achieve great results for consumers. CGQS is primarily written for health and aged care, but the principles and steps apply equally to other service industries such as education and hospitality.
I guess if anything I've ever written could cause them to one day remove the fluorescent lights from the swimwear department, then I've lived a full life." --Cathy Guisewite in Biography magazine Cathy is like a longtime friend who shares the same fears and frustrations as most women: the frightening sight of too-tight swimsuits in a dressing room mirror, the relentless call of the refrigerator, and men who are never quite right. This gift book is based on one of Cathy's most popular subjects: Love. Cathy is a cartoon soul mate, who stresses over the four basic guilt groups. Readers will find comfort, solace, and lots of laughs.
Disney’s Twisted Tales meets the Half Upon a Time trilogy in this “lively” (School Library Journal) first book of a new fantasy series following a young girl who discovers that fairy tale characters are real when she becomes the target of vindictive princesses who want their Happily Ever Afters. Cia Anderson hasn’t slept in ten days, but she doesn’t feel one bit tired. She knows that something is up, even if no one but her best friend believes her. Hundreds of pairs of shoes have appeared in her locker, small woodland animals are trailing her, and the only boy she’s ever had a crush on has been quarantined with a mysterious illness. There’s even talk of closing her middle school. Something strange is going on. Cia discovers that she has accidentally upset some fairy tale characters who are trying to find their happily ever afters in the modern world. Desperate to set things right, Cia enlists the help of Cinderella’s stepsister, gets kidnapped by Snow White’s dwarves, and makes a deal that she might regret with the Evil Queen—all while trying to stay one step ahead of the furious princesses who want her dead. Turns out there’s nothing meaner than a fairy tale character who can’t find her prince charming.
A family-style Texas Christmas! Lone Star Christmas by Cathy Gillen Thacker Callie McCabe-Grimes has one thing on her holiday wish list: to make this the best Christmas ever for her little boy. Without including Nash Echols, whose team of lumberjack cowboys is creating a racket at the Christmas tree farm next door. But she has no defense against two determined males when her son decides Nash is the present he wants from Santa! A Cowboy Family Christmas by Judy Duarte Rodeo promoter Drew Madison is at the Rocking Chair Ranch to shine a spotlight on the retired cowboys, but the ranch’s temporary cook, Lainie Montoya, is certainly an added attraction. As Drew works alongside Lainie to support the ranch, the avowed bachelor starts thinking about his future in a whole new way. But Drew doesn’t know about Lainie’s past—yet.
In the aftermath of Hurricane Katrina, many animals had to fend for themselves because their owners lost them or were unable to care for them. In Pawprints of Katrina: Pets Saved and Lessons Learned, Cathy Scott documents her experience working with the Best Friends Animal Society triage center to rescue lost animals and reunite them with their owners. Over two hundred stories with accompanying photos describe dramatic and challenging rescue cases with details about the rescues, the examinations, treatment, and follow-up care by the selfless volunteers who worked to save beloved best friends.
In the tradition of "Lorenzo's Oil" comes a brutally searing story of one mother's quest to save her child's life. Transcends the subject of illness to become an inspiring meditation on the enduring nature of love.--"Us Weekly.
Jacaranda Humanities Alive 7 (for Australian Curriculum v9.0) Australia's most supportive Humanities resource Developed by expert teachers, every lesson is carefully designed to support learning online, offline, in class, and at home. Supporting students Whether students need a challenge or a helping hand, they have the tools to help them take the next step, in class and at home: concepts brought to life with rich multi-media easy navigation differentiated pathways immediate corrective feedback sample responses for every question personalised pathways that also allow for social learning opportunities for remediation, extension, acceleration tracking progress and growth Supporting teachers Teachers are empowered to teach their class, their way with flexible resources perfect for teaching and learning: 100's of ready-made and customisable lessons comprehensive Syllabus coverage and planning documentation a variety of learning activities assessment for, as and of learning marking, tracking, monitoring and reporting capabilities ability to add own materials Supporting schools Schools are set up for success with our unmatched customer service, training and solutions tailored to you: Learning Management System (LMS) integration online class set up dedicated customer specialists tools to manage classes bookseller app integration complimentary resources for teachers training and professional learning curriculum planning data insights flexible subscription services at unbeatable prices
They all hide secrets that won't go away.... From the outside, the welcoming, garden-adorned houses of Summer Street are the picture of Irish charm. But on the inside, unexpected and heartbreaking secrets swirl. At house number thirty-two, hardworking, single-mother Faye Reid conceals the truth about her marriage from her fiery daughter, Amber. But Amber, a budding artist, also hides something from her all-too-trusting mother: a relationship with a rock star hopeful for whom she plans to throw away her future. And at number forty-eight, Maggie Maguire arrives at her childhood home to help her sick mother, a welcome distraction from the life she left behind and the startling secret she's hiding -- from herself. And only become harder to keep... At thirty-four Summer Street, wise and kind Christie Devlin has the remarkable ability to see into the lives and hearts of others -- and may have the answers when her neighbors' carefully hidden secrets bubble to the surface. But when Christie's own past comes back to haunt her -- posing a threat to her picture-perfect marriage -- this time the answers aren't as clear.
The Man in the Dog Park offers the reader a rare window into homeless life. Spurred by a personal relationship with a homeless man who became her co-author, Cathy A. Small takes a compelling look at what it means and what it takes to be homeless. Interviews and encounters with dozens of homeless people lead us into a world that most have never seen. We travel as an intimate observer into the places that many homeless frequent, including a community shelter, a day labor agency, a panhandling corner, a pawn shop, and a HUD housing office. Through these personal stories, we witness the obstacles that homeless people face, and the ingenuity it takes to negotiate life without a home. The Man in the Dog Park points to the ways that our own cultural assumptions and blind spots are complicit in US homelessness and contribute to the degree of suffering that homeless people face. At the same time, Small, Kordosky and Moore show us how our own sense of connection and compassion can bring us into touch with the actions that will lessen homelessness and bring greater humanity to the experience of those who remain homeless. The raw emotion of The Man in the Dog Park will forever change your appreciation for, and understanding of, the homeless life so many deal with outside of the limelight of contemporary society.
From the author of All About Evie, “a literary wonder of family, crime, and romance . . . Fans of Gone Girl The Girl on the Train will love this book” (BookTrib). When Natalie Shelton thinks back to how things were before the car accident, she remembers a great marriage. She and her husband, Zack, seem as strong and dependable together as the houses he builds. They live in Portland, Oregon, and Natalie is co-owner of a successful accounting firm. They’re happy, she’s almost sure of it. Yet as Natalie lies trapped in a coma, unable to communicate though aware of everything around her, she realizes that her husband is hiding something. Zack has always been reticent about his past, which she attributed to an unhappy childhood. Now the strange calls he’s receiving, the apologies when he thinks she can’t hear him, and her fragmented memories from the morning of the accident suggest a deeper secret. When she finally awakens, Natalie is determined to find out the truth. Sorting through clues as her brain heals, she realizes she has a rare opportunity—to reexamine the life she’s made and the man she’s made it with. But as answers come to light, she faces surprising, heartrending decisions, as well as a danger that could upend her world once again, as Zack’s past finally catches up with them . . . “Fast, suspenseful . . . an action-filled, unexpected resolution.”—Library Journal “Lamb open
Disney’s Twisted Tales meets the Half Upon a Time trilogy in this action-packed second book in the fantasy middle grade Unraveled series following best friends Cia and Romy as they go to Paris to take on the evil queen. Cia Anderson has just started eighth grade. She’s worried about what to wear, whether or not the boy she had a crush on will ever talk to her again, and how her classmates would act if they knew that she’d spent the end of seventh grade fighting fairy tale characters. Her best friend, Romy, thinks it makes Cia cool, but Cia’s not so sure. She just wants to fit in. But when Cia discovers a plot by the Evil Queen to steal the talents of kids all over the world, she realizes that she’s the only one who can stop it. Cia, Romy, and a classmate they accidently kidnap set off on a cross-continental adventure to thwart the queen, enlisting the help of a treacherous goblin, a fairy tale princess, and a shapeshifting storyteller. And along the way, Cia might just discover that magic is stronger and scarier than she ever thought and that the Evil Queen is not the only one they have to worry about…
Life rushes on for us all, our days filled with the mundane, the trivial, the routine. Until sometimes, for some of us, something big and horrible and unexpected happens - like a bereavement. The author of 'A Widow's Words' has just lost her husband of nearly thirty years. Partly as therapy, she spills out to us everything that has happened, and how it has made her feel. She is driven to describe and capture as much as possible of her late-husband's life and character, so as to somehow preserve him for posterity. She wants the world to know what a wonderful person he was, and what an amazingly close and special relationship they had. This book is an expression of grief. Others who find themselves bereaved will associate with it, and may find the comments and observations helpful. It if hasn't happened to you, it may make you think ahead, and prepare.
Spend Christmas in the Old West with six unconventional women who take on Texas-sized challenges—and unexpected romance. Bridget falls for a man opposed to her teaching Indian orphans. Polly is trying to hold her family together when her childhood love returns to town. Rugged rancher Charlsey is inexplicably attracted to a tenderfoot accountant. Vivian shuns marriage until meeting a nomadic photographer. Lacey’s cooking draws a quiet blacksmith out of his shell. Tracker Bessie Mae helps a ranger hunt down a villain.
Take the journey into the American west alongside nine women who are chasing their dreams—Cynthia, for security; Beryl, for a new family; Adeline, for freedom; Molly, for marriage; Beth, for a new start; Belinda, for a place to heal; Suzette, for adventure; Juliet, for peace; and Caroline, for a future for her children. Celebrate Christmas alongside these pioneers as love finds them in nine distinctly different romances penned by leading Christian fiction authors, including New York Times bestselling author Wanda E. Brunstetter.
Professor Cait Morgan and Bud Anderson have finally said 'I do'. To celebrate, they set sail on a romantic Hawaiian honeymoon cruise and, for nearly two weeks, the mystery solving newlyweds are worry-free. But then a man drops dead in the games room right in front of them and Cait and Bud can't help but lend their expertise. To the others in the games room, the sudden death of Tommy Trussler--the ship's onboard card-game tutor--appears to have been from natural causes. But the professor suspects something much more sinister. With only two days left at sea--and thousands of possible suspects--the head of security is eager to solve the case and invites Cait and Bud to aid in the investigation. But the unique circumstances of an at-sea investigation mean their involvement cannot be official, and Cait must lean on her charm to conduct her own covert interviews. Complete with laugh-out-loud moments and mouth-watering descriptions of the ship's cuisine, the case of the The Corpse with the Diamond Hand will once again have you marvelling at Cait's cleverness as she brings another murderer to justice.
It was no surprise that I was ill prepared for my new life on skid row, working as the live-in manager for a run-down, sleazy motel. I went from enjoying my sheltered existence of weekly book club gatherings and G-rated luncheons with church friends to rubbing shoulders with hard-core drug dealers and assisting local police with busting criminals. A cyborg, child molester, giant, and kleptomaniac in the Witness Protection Program were just a few of the interesting boarders I had to oversee, with each person more unpredictable than the next. My Christian upbringings taught me long ago to reserve all judgment of others, so I'll leave that to you. These are the true and humorous stories of my dealings with the seedy, and often criminal, guests of the No Tell Motel.
Venture along historic American shorelines, enjoying five stories that are full of adventure, challenge, and romance. In Key West a couple collides over a child’s welfare. In Washington, a captain’s wife guards a secret. In Maine, a castaway returns from the dead. In Georgia, a woman dares to man a lighthouse alone. In Virginia, a wounded soldier recoups at a seaside cottage. Watch as God works through their challenges to bring them safely to a harbor of love.
MOVING ABROAD? WHAT EVERY EXPAT NEEDS TO KNOW. The challenges of living in a foreign country don't begin and end with culture shock. If you’re planning a move abroad, you need to prepare yourself for the unique pressures, anxieties and personal and family problems common to all expatriates, which are often difficult to anticipate and a challenge to overcome, including: Culture shock: what is it really?Long-distance relationships with friends and familyAffairs and other marriage-stressorsRaising third culture kidsBeing single overseasBusiness travel booby-trapsExpatriate burnoutThe unforeseen trials of returning home...and much, much more Expatriate psychologist Dr. Cathy Tsang-Feign uses real-life examples and easy-to-understand explanations to fully prepare you for a move abroad, and to help those already there to help themselves live a well-rounded, satisfying life. On the principle that "awareness is half the cure," Dr. Tsang-Feign identifies and explains most of the common personal, relationship and family problems encountered by people living abroad: from the initial culture shock to the special joys and pitfalls of the expatriate experience, to the challenges of re-entering your own native country. This expanded edition contains new information on expatriate relationships and marriage, third culture kids, and a thorough guide to finding help abroad.
The right kind of hero The Bull Rider’s Son by New York Times Bestselling Author Cathy McDavid Cassidy Beckett has a secret she’s kept for six years: the identity of her son’s father. It doesn’t take the Easy Money Arena’s new bull manager, Shane Westcott, long to figure out Cassidy’s son is his nephew. Shane knows how important a father is to a child. He also knows the men in Cassidy’s life have let her down before. Can Shane convince Cassidy to face the truth without losing her trust…or his heart? The Bull Rider’s Redemption by Heidi Hormel Clover Van Camp meets her match when her plans to turn a struggling Arizona town into a Wild West resort are blocked by the handsome mayor Danny Leigh. And to make things more complicated, she and the retired bull rider have tangled before. Danny knows Clover usually gets her way, but this time he won’t back down. Will Danny and Clover let their ambition keep their hearts divided? Previously published as The Bull Rider’s Son and The Bull Rider’s Redemption
Relive history on the American Great Plains as penned by nine different multi-published authors. Follow pioneers, immigrants, and orphans through their adventures, heartaches, challenges, victories, and romances. You are sure to find more than one favorite among nine stories in this unique collection to warm your heart and inspire your faith.
One convenient download. One bargain price. Get all May Harlequin Presents with one click! The drama is fierce and compelling, the sexual tension explosive...and the romance delectably satisfying. Harlequin Presents has it all...marriage of convenience, red-hot revenge, forced betrothal, passion among the rich and powerful...played against the romantic background of Mediterranean settings. Get twelve new scorching tales of passion and romance with one simple click of the mouse. Bundle includes: The Markonos Bride by Michelle Reid, Secret Baby, Convenient Wife by Kim Lawrence, King of the Desert, Captive Bride by Jane Porter, The Italian's Passionate Revenge by Lucy Gordon, Di Cesare's Pregnant Mistress by Chantelle Shaw, The Spaniard's Defiant Virgin by Jenni Lucas, Accidental Mistress by Susan Napier, Her Bedroom Surrender by Trish Wylie, The Greek's Forbidden Bride by Cathy Williams, The Greek Tycoon's Unexpected Wife by Annie West, The Greek Tycoon's Virgin Mistress by Chantelle Shaw and The Giannakis Bride by Catherine Spencer.
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