Catherine Spector's Books

Hell's Destruction

An Exploration of Christ’s Descent to the Dead

By: Catherine Ella Laufer

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Hell's Destruction

An Exploration of Christ’s Descent to the Dead

By: Catherine Ella Laufer

The credal affirmation, 'he descended to the dead', has attracted a plethora of views over the centuries and many Christians today struggle to explain the meaning of these words. This book explores various interpretations of the doctrine of Christ's descent to the dead, both within particular historical contexts and within contemporary theology. Laufer argues that the descensus clause, Christ's descent, is integral to Christian faith, specifically to the doctrine of the incarnation. If we are to affirm that, in Christ, God became truly human then that affirmation must include his sharing in the state of being dead that is the ultimate consequence of being human. Laufer concludes that, since the Son has experienced genuine human death and the separation from God which is the essence of hell, there is no longer any human condition from which God is absent, either in this life or in eternity. Christ's descent means that he is truly 'hell's destruction'. Drawing on a treasure trove of writings from the western theological tradition, including Luther, Calvin, Maurice, Balthasar, Moltmann and others, and attending to historical, theological, exegetical, philosophical and pastoral issues, this book explores an often-ignored doctrine which lies at the core of Christian life, death and faith.

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243

Publisher

Routledge

Published Date

ISBN 10

1317122658

ISBN 13

9781317122654

The Devil's Triangle

By: Catherine Coulter,J.T. Ellison

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The Devil's Triangle

By: Catherine Coulter,J.T. Ellison

Nicholas Drummond and his partner Mike Caine are threatened when the Fox calls from Venice asking for help. She warns Nick and Mike that a devastating Gobi desert sandstorm that's killed thousands in Beijing isn't a natural phenomenon but was produced by man. The Covert Eyes team heads to Venice, Italy, to find out the truth before an obsessed family devastates Washington, DC."--Back cover.

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544

Publisher

Simon and Schuster

Published Date

ISBN 10

1501150340

ISBN 13

9781501150340

Cecil, Or, the Adventures of a Coxcomb

A Novel: Vol. II

By: Catherine Grace Frances Gore

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Cecil, Or, the Adventures of a Coxcomb

A Novel: Vol. II

By: Catherine Grace Frances Gore

Reprint of the original, first published in 1843.

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330

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BoD – Books on Demand

Published Date

ISBN 10

3385111277

ISBN 13

9783385111271

Kitty Genovese

A True Account of a Public Murder and Its Private Consequences

By: Catherine Pelonero

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Kitty Genovese

A True Account of a Public Murder and Its Private Consequences

By: Catherine Pelonero

A New York Times bestseller! Written in a flowing narrative style, Kitty Genovese: A True Account of a Public Murder and Its Private Consequences presents the story of the horrific and infamous murder of Kitty Genovese, a young woman stalked and stabbed on the street where she lived in Queens, New York, in 1964. The case sparked national outrage when the New York Times revealed that dozens of witnesses had seen or heard the attacks on Kitty Genovese and her struggle to reach safety but had failed to come to her aid—or even call police until after the killer had fled. This book, first published in 2014 and now with a new afterword, cuts through misinformation and conjecture to present a definitive portrait of the crime, the aftermath, and the people involved. Based on six years of research, Catherine Pelonero’s book presents the facts from police reports, archival material, court documents, and firsthand interviews. Pelonero offers a personal look at Kitty Genovese, an ambitious young woman viciously struck down in the prime of her life; Winston Moseley, the killer who led a double life as a responsible family-man by day and a deadly predator by night; the consequences for a community condemned; and others touched by the tragedy. Beyond just a true-crime story, the book embodies much larger themes: the phenomenon of bystander inaction, the evolution of a serial killer, and the fears and injustices spawned by the stark prejudices of an era, many of which linger to this day.

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Page Count

435

Publisher

Simon and Schuster

Published Date

ISBN 10

1634507711

ISBN 13

9781634507714

The Goddess Revival

A Biblical Response to God(dess) Spirituality

By: Aída Besançon Spencer,Donna F.G. Hailson,Catherine Clark Kroeger,William David Spencer

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The Goddess Revival

A Biblical Response to God(dess) Spirituality

By: Aída Besançon Spencer,Donna F.G. Hailson,Catherine Clark Kroeger,William David Spencer

The Goddess Revival is a Christianity Today Book Award Winner, 1996. "All of the authors are clearly sympathetic to the problems women have faced in the church throughout its history. They empathize with women who shun the patriarchal oppression of their churches to turn to goddess spirituality. They are also solidly grounded in the Scriptures, Christian theology and church history. They recognize the bondage imposed by goddess worship. This book presents a scholarly and clear consideration of the issues involved and builds a strong case for Christianity as the most woman-friendly alternative. While providing a comprehensive study of goddess spirituality and examining the roots of the movement, the authors focus primarily on God and the way people have understood God through the centuries--in both paganism and the Judeo-Christian tradition--as both male and female. They demonstrate how the uniqueness of God contrasts with the multiplicity of gods and goddesses in pagan spiritualities, while comparing the values in both traditions that are similar (that is, a search for what is good, inner empowerment, unity, positive social change). In the process of building a clear Christian theology, they gently counter the arguments of their pagan opponents. In the end, the reader is left with a glorious picture of the one true God and a clear apologetic for those in nursing who insist that the Christian God is too oppressive and patriarchal to merit our allegience. The appendixes provide a powerful case study of a young woman drawn into witchcraft. She explains why it appealed to her, then how it enslaved her and destroyed her marriage and other relationships. . . The two final appendixes offer some excellent biblical studies on the issues raised in the book. The total package provides an outstanding resource" -- Journal of Christian Nursing

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304

Publisher

Wipf and Stock Publishers

Published Date

ISBN 10

1725228904

ISBN 13

9781725228900

Oxidative Stress in Cancer, AIDS, and Neurodegenerative Diseases

By: Luc Montagnier,Rene Olivier,Catherine Pasquier

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Oxidative Stress in Cancer, AIDS, and Neurodegenerative Diseases

By: Luc Montagnier,Rene Olivier,Catherine Pasquier

Based on a conference on Oxidative Stress and Redox Regulation, held at the Pasteur Institute, Paris, this work examines fundamental, chemical, biological and medical studies of free radicals on different targets and the consequences of their reactivity. It covers the chemistry and biochemistry of free radicals, free radicals as second messengers t

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Page Count

575

Publisher

CRC Press

Published Date

ISBN 10

1482292211

ISBN 13

9781482292213

Principles of Intellectual Property Law

By: Catherine Colston

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Principles of Intellectual Property Law

By: Catherine Colston

First published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.

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Page Count

520

Publisher

Routledge

Published Date

ISBN 10

1135345953

ISBN 13

9781135345952

Health Psychology

Understanding the Mind-Body Connection

By: Catherine A. Sanderson

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Health Psychology

Understanding the Mind-Body Connection

By: Catherine A. Sanderson

Health Psychology: Understanding the Mind-Body Connection introduces students to the story of health psychology through clear connections between the science and the real world. Using a highly accessible writing style, author Catherine A. Sanderson employs a strong emphasis on the scientific principles and processes underlying the field of health psychology to present balanced coverage of foundational research, cutting-edge research, essential theories, and real-world application. The Third Edition builds on its strong student-oriented pedagogical program, streamlines content, and includes recent studies, pop culture references, and coverage of neuroscience to support student learning and engagement. Students will enjoy reading the text because of its relevance in helping them live long and healthy lives.

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1303

Publisher

SAGE Publications

Published Date

ISBN 10

1506373690

ISBN 13

9781506373690

Making Marriage

Husbands, Wives, and the American State in Dakota and Ojibwe Country

By: Catherine J. Denial

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Making Marriage

Husbands, Wives, and the American State in Dakota and Ojibwe Country

By: Catherine J. Denial

Dakota, Ojibwe, and mixed-race communities resisted the early American version of marriage, in which women give up all rights to civic life.

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177

Publisher

Minnesota Historical Society

Published Date

ISBN 10

0873519078

ISBN 13

9780873519076

Lippincott Certification Review: Pediatric Acute Care Nurse Practitioner

By: Andrea M. Kline,Catherine Haut

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Lippincott Certification Review: Pediatric Acute Care Nurse Practitioner

By: Andrea M. Kline,Catherine Haut

Lippincott Certification Review: Pediatric Acute Care Nurse Practitioner is the ideal companion while preparing for the Acute Care CPNP® exam administered by the Pediatric Nursing Certification Review Board, or for anyone who seeks to perform at a higher level of practice for children who are acutely, chronically, and critically ill. Organized in a simple, bulleted format, this invaluable resource includes multiple choice self-assessment questions with rationales at the end of every chapter, plus two self-assessment exams with rationales – totaling more than 750 questions. Content focuses on the diagnosis and management of pediatric acute care problems typically treated in the emergency department or an inpatient setting.

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1293

Publisher

Lippincott Williams & Wilkins

Published Date

ISBN 10

1496308581

ISBN 13

9781496308580

Falls in Older People

Risk Factors and Strategies for Prevention

By: Stephen R. Lord,Catherine Sherrington,Hylton B. Menz

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Falls in Older People

Risk Factors and Strategies for Prevention

By: Stephen R. Lord,Catherine Sherrington,Hylton B. Menz

Covering epidemiology, evidence-based risk assessment and falls-prevention strategies, this book will be invaluable to all involved with health care of the elderly.

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264

Publisher

Cambridge University Press

Published Date

ISBN 10

0521589649

ISBN 13

9780521589642

Cases and Materials on Torts

By: Richard A. Epstein,Catherine M. Sharkey

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Cases and Materials on Torts

By: Richard A. Epstein,Catherine M. Sharkey

Cases and Materials on Torts preserves historical and conceptual continuity between the present and the past, while addressing the most significant contemporary controversies in such fast-moving areas like public nuisance, global warming, and product liability, with new litigation against internet providers. Toward these dual ends, Richard A. Epstein and Catherine M. Sharkey have retained in the Twelfth Edition the great older cases, both English and American, that have proved themselves time and again in the classroom, and which continue to exert great influence on the modern law. Our book also provides a rich exploration of the dominant corrective justice and law-and-economics approaches to tort law, as exemplified both in the retained and new cases and materials. New to the Twelfth Edition: Extensive new treatment of public nuisance cases to address the profound expansion of the once-sleepy area of public nuisance law into the realms of the opioid crisis, toxic torts, and global warming. Major reconsideration of who counts as a seller in the chain of distribution for goods sold online with product liability updates for various forms of e-commerce, such as Amazon’s liability for defective products sold on its site. Updates to incorporate two major new Torts Restatements on Intentional Harms and Liability Insurance. The Reforms of the Michigan No-Fault Legislation Enhanced treatment of privacy in the era of “Big Data” to address trend of large data collectors like Facebook and Google to determine what is reasonable online, incorporating major privacy legislation such as California’s Consumer Privacy Act and the European GDPR (General Data Protection Regulation). Expansion of materials that address race and gender disparities in the setting of damages awards; and, in the realm of punitive damages innovative remedies directing some portion of the award to public interest groups. Professors and students will benefit from: Clear organizational framework of the book. Important lines of cases that help understand legal reasoning and the evolution of precedent Inclusion of key academic commentary and elaboration of central intellectual disputes over the nature and function of the tort law Ability to pick and choose modules of interest – such as defamation, privacy, and economic harms – which are of increasing importance in real world of tort litigation. Extensive notes with topic headlines that elaborate basic concepts and extend into the most complex contemporary issues facing courts. Great attention given to cutting edge tort developments.

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1706

Publisher

Aspen Publishing

Published Date

ISBN 10

1543820905

ISBN 13

9781543820904

International Law and the Environment

By: Patricia W. Birnie,Alan E. Boyle,Catherine Redgwell

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International Law and the Environment

By: Patricia W. Birnie,Alan E. Boyle,Catherine Redgwell

Assessing the basic principles, structure and effectiveness of the international legal system concerning the protection of the world's natural environment, this text has been updated to take account of developments in genetically modified organisms and biotechnology.

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Page Count

889

Publisher

Oxford University Press

Published Date

ISBN 10

0198764227

ISBN 13

9780198764229

Installation and the Moving Image

By: Catherine Elwes

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Installation and the Moving Image

By: Catherine Elwes

Film and video create an illusory world, a reality elsewhere, and a material presence that both dramatizes and demystifies the magic trick of moving pictures. Beginning in the 1960s, artists have explored filmic and televisual phenomena in the controlled environments of galleries and museums, drawing on multiple antecedents in cinema, television, and the visual arts. This volume traces the lineage of moving-image installation through architecture, painting, sculpture, performance, expanded cinema, film history, and countercultural film and video from the 1960s, 1970s, and 1980s. Sound is given due attention, along with the shift from analogue to digital, issues of spectatorship, and the insights of cognitive science. Woven into this genealogy is a discussion of the procedural, political, theoretical, and ideological positions espoused by artists from the mid-twentieth century to the present. Historical constructs such as Peter Gidal's structural materialism, Maya Deren's notion of vertical and horizontal time, and identity politics are reconsidered in a contemporary context and intersect with more recent thinking on representation, subjectivity, and installation art. The book is written by a critic, curator, and practitioner who was a pioneer of British video and feminist art politics in the late 1970s. Elwes writes engagingly of her encounters with works by Anthony McCall, Gillian Wearing, David Hall, and Janet Cardiff, and her narrative is informed by exchanges with other practitioners. While the book addresses the key formal, theoretical, and historical parameters of moving-image installation, it ends with a question: "What's in it for the artist?

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323

Publisher

Columbia University Press

Published Date

ISBN 10

0231850808

ISBN 13

9780231850803

Paediatric Neurosurgery for Nurses

Evidence-based care for children and their families

By: Joanna Smith,Catherine Martin

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Paediatric Neurosurgery for Nurses

Evidence-based care for children and their families

By: Joanna Smith,Catherine Martin

Paediatric Neurosurgery for Nurses: Evidence-based care for children and their families provides accessible and up-to-date information for nurses working in paediatric neurosurgery. Referring throughout to the evidence-base for care and interventions, this complex area is described and explained in a meaningful and easily understandable way. The text includes chapters on the underpinning knowledge and principles for the care of children who need neurosurgery as well as the following common neurological problems: Hydrocephalus Traumatic Brain Injury Craniosynostosis Brain Tumours Surgical management of epilepsy in children Cerebrovascular disorders Neural tube defects The complexity of the nervous system and principles of care are presented logically with points to consider and essential care clearly highlighted and, where available, evidence-based practice is presented. It includes a range of pedagogical features, such as chapter overviews and summaries, diagrams, sample care plans, text boxes and a glossary. This book is essential reading for pre-registration nursing students and newly qualified nurses but will also be of use to allied healthcare professionals working with children and young people requiring neurosurgery.

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289

Publisher

Routledge

Published Date

ISBN 10

1134064780

ISBN 13

9781134064786

Mary Wollstonecraft and Political Economy

The Feminist Critique of Commercial Modernity

By: Catherine Packham

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Mary Wollstonecraft and Political Economy

The Feminist Critique of Commercial Modernity

By: Catherine Packham

Why was Wollstonecraft's landmark feminist work, the Vindication of the Rights of Woman, categorised as a work of political economy when it was first published? Taking this question as a starting point, Mary Wollstonecraft and Political Economy gives a compelling new account of Wollstonecraft as critic of the material, moral, social, and psychological conditions of commercial modernity. Offering thorough analysis of Wollstonecraft's major writings - including her two Vindications, her novels, her history of the French Revolution, and her travel writing - this is the only book-length study to situate Wollstonecraft in the context of the political economic thought of her time. It shows Wollstonecraft as an economic as much as a political radical, whose critique of the emerging economic orthodoxies of her time anticipates later Romantic thinkers. This title is part of the Flip it Open Programme and may also be available Open Access. Check our website Cambridge Core for details.

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304

Published Date

ISBN 10

1009395807

ISBN 13

9781009395809

Technology-enabled Mathematics Education

Optimising Student Engagement

By: Catherine Attard,Kathryn Holmes

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Technology-enabled Mathematics Education

Optimising Student Engagement

By: Catherine Attard,Kathryn Holmes

Technology-enabled Mathematics Education explores how teachers of mathematics are using digital technologies to enhance student engagement in classrooms, from the early years through to the senior years of school. The research underpinning this book is grounded in real classrooms. The chapters offer ten rich case studies of mathematics teachers who have become exemplary users of technology. Each case study includes the voices of leaders, teachers and their students, providing insights into their practices, beliefs and perceptions of mathematics and technology-enabled teaching. These insights inform an exciting new theoretical model, the Technology Integration Pyramid, for guiding teachers and researchers as they endeavour to understand the complexities involved in planning for effective teaching with technology. This book is a unique resource for educational researchers and students studying primary and secondary mathematics teaching, as well as practising mathematics teachers.

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Page Count

166

Publisher

Routledge

Published Date

ISBN 10

1351189379

ISBN 13

9781351189378

Montesquieu

Let There Be Enlightenment

By: Catherine Volpilhac-Auger

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Montesquieu

Let There Be Enlightenment

By: Catherine Volpilhac-Auger

Since the last biography of Montesquieu in English (Shackleton, Oxford, 1961) Montesquieu scholarship has been entirely renewed, culminating in a critical edition of his complete works in twenty-two volumes that is nearing completion. Since 1998, this new edition of the complete works has considerably modified what was known about Montesquieu and his procedures, eliciting new translations and further studies. Additionally, several thousand manuscript pages were made public in 1994 and continue to generate further scholarly inquiry. The author of this compact biography, originally published by Gallimard 2017, is the director of the critical edition of the works and the most qualified scholar of Montesquieu. At once an introduction to Montesquieu's thought and a synthesis of current knowledge about his life and work, this book is full of insights and revised judgements about Montesquieu and how his political philosophy helped thrust Enlightenment onto the European agenda.

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Page Count

257

Publisher

Cambridge University Press

Published Date

ISBN 10

1009249126

ISBN 13

9781009249126

Eleventh Hour

By: Catherine Coulter

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Eleventh Hour

By: Catherine Coulter

From the #1 New York Times bestselling author, Catherine Coulter, comes Eleventh Hour. The murder of a priest leads FBI agents Sherlock and Savich to their most baffling case yet, in this riveting novel of suspense. Catherine Coulter won acclaim for her "fast-paced twists and turns, believable dialogue, and case of well-developed characters" (San Francisco Chronicle). Now Coulter delivers the suspense thriller of her career in Eleventh Hour. When FBI agent Dane Carver's twin brother, Father Michael Joseph, is brutally murdered in his San Francisco church, husband-and-wife agents Lacey Sherlock and Dillon Savich take a personal interest in the investigation. Then Nicola "Nick" Jones, a homeless woman and the only witness to the shooting, is scared out of her mind because she's trying to hide from her own monsters - who are drawing closer and closer. The chase goes from San Francisco to the Premiere Studios in Los Angeles and its new television hit, a show all about murder. Packed with surprises, Eleventh Hour finds Catherine Coulter at her quintessential best.

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Page Count

374

Publisher

Penguin

Published Date

ISBN 10

1101658991

ISBN 13

9781101658994

Shape Optimization

Variations of Domains and Applications

By: Catherine Bandle,Alfred Wagner

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Shape Optimization

Variations of Domains and Applications

By: Catherine Bandle,Alfred Wagner

This book investigates how domain dependent quantities from geometry and physics behave when the domain is perturbed. Of particular interest are volume- and perimeter-preserving perturbations. The first and second derivatives with respect to the perturbation are exploited for domain functionals like eigenvalues, energies and geometrical quantities. They provide necessary conditions for optimal domains and are useful when global approaches like symmetrizations fail. The book is exampledriven and illustrates the usefulness of domain variations in various applications.

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Page Count

292

Publisher

Walter de Gruyter GmbH & Co KG

Published Date

ISBN 10

3111025438

ISBN 13

9783111025438

Deception

Pakistan, the United States, and the Secret Trade in Nuclear Weapons

By: Adrian Levy,Catherine Scott-Clark

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Deception

Pakistan, the United States, and the Secret Trade in Nuclear Weapons

By: Adrian Levy,Catherine Scott-Clark

The shocking, three-decade story of A. Q. Khan and Pakistan's nuclear program, and the complicity of the United States in the spread of nuclear weaponry. On December 15, 1975, A. Q. Khan-a young Pakistani scientist working in Holland-stole top-secret blueprints for a revolutionary new process to arm a nuclear bomb. His original intention, and that of his government, was purely patriotic-to provide Pakistan a counter to India's recently unveiled nuclear device. However, as Adrian Levy and Catherine Scott-Clark chillingly relate in their masterful investigation of Khan's career over the past thirty years, over time that limited ambition mushroomed into the world's largest clandestine network engaged in selling nuclear secrets-a mercenary and illicit program managed by the Pakistani military and made possible, in large part, by aid money from the United States, Saudi Arabia, and Libya, and by indiscriminate assistance from China. Based on hundreds of interviews in the United States, Pakistan, India, Israel, Europe, and Southeast Asia, Deception is a masterwork of reportage and dramatic storytelling by two of the world's most resourceful investigative journalists. Urgently important, it should stimulate debate and command a reexamination of our national priorities.

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Page Count

628

Publisher

Bloomsbury Publishing USA

Published Date

ISBN 10

0802718604

ISBN 13

9780802718600

Post-Millennial Gothic

Comedy, Romance and the Rise of Happy Gothic

By: Catherine Spooner

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Post-Millennial Gothic

Comedy, Romance and the Rise of Happy Gothic

By: Catherine Spooner

Surveying the widespread appropriations of the Gothic in contemporary literature and culture, Post-Millennial Gothic shows contemporary Gothic is often romantic, funny and celebratory. Reading a wide range of popular texts, from Stephenie Meyer's Twilight series through Tim Burton's Gothic film adaptations of Sweeney Todd, Alice in Wonderland and Dark Shadows, to the appearance of Gothic in fashion, advertising and television, Catherine Spooner argues that conventional academic and media accounts of Gothic culture have overlooked this celebratory strain of 'Happy Gothic'. Identifying a shift in subcultural sensibilities following media coverage of the Columbine shootings, Spooner suggests that changing perceptions of Goth subculture have shaped the development of 21st-century Gothic. Reading these contemporary trends back into their sources, Spooner also explores how they serve to highlight previously neglected strands of comedy and romance in earlier Gothic literature.

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233

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

1441170413

ISBN 13

9781441170415

Traumatic Scar Tissue Management

Principles and Practice for Manual Therapy

By: Nancy Keeney Smith,Catherine Ryan

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Traumatic Scar Tissue Management

Principles and Practice for Manual Therapy

By: Nancy Keeney Smith,Catherine Ryan

The management of scar tissue is a huge and growing problem for massage and other manual therapists. Research has showed that appropriate massage treatment can have significant results both physically and psychologically. Existing books have chapters on the problem but there is no practical manual available on the subject at the present time which tells the therapist what to do (and what not to do). This book fills that gap, explaining the physiologic and pathophysiologic background, and providing practical guidance about how to help patients.

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294

Publisher

Jessica Kingsley Publishers

Published Date

ISBN 10

1912085291

ISBN 13

9781912085293

Evening Street Review Number 15

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NUMBER 15, AUTUMN 2016 Evening Street Review is centered on the belief that all men and women are created equal, that they have a natural claim to certain inalienable rights, and that among these are the rights to life, liberty, and the pursuit of happiness. With this center, and an emphasis on writing that has both clarity and depth, it practices the widest eclecticism. Evening Street Review reads submissions of poetry (free verse, formal verse, and prose poetry) and prose (short stories and creative nonfiction) year round. Submit 3-6 poems or 1-2 prose pieces at a time. Payment is one contributor’s copy. Copyright reverts to author upon publication. Response time is 3-6 months. Please address submissions to Editors, 2881 Wright Street, Sacramento, CA 95821. Email submissions are also acceptable; send to the following address as Microsoft Word or rich text files (.rtf): editor@eveningstreetpress.com. For submission guidelines, subscription information, published works, and author profiles, please visit our website: www.eveningstreetpress.com.

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172

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Evening Street Press

Published Date

ISBN 10

1937347354

ISBN 13

9781937347352

Leveraging Emotional and Artificial Intelligence for Organisational Performance

By: Catherine Prentice

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Leveraging Emotional and Artificial Intelligence for Organisational Performance

By: Catherine Prentice

This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience. This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality. The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.

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Page Count

180

Publisher

Springer Nature

Published Date

ISBN 10

9819918650

ISBN 13

9789819918652

Emotional Intelligence And Marketing

By: Catherine Prentice

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Emotional Intelligence And Marketing

By: Catherine Prentice

This book discusses how businesses and marketers can deploy emotional intelligence as a marketing tool to co-produce service for enhancing customer experience and to co-create value for key stakeholders in the digitalised and service-dominant logic era. Whilst many competing emotional intelligence models are discussed in the literature, the current book will focus on the ability model. This model comprises 2 areas (experiential and strategic emotional intelligence) and four ability scopes (perceive emotions, use emotions, understand emotions and manage emotions). The marketing domains that are deemed relevant and included in this book are services marketing, relationship marketing and digital marketing. The relevant marketing models from these domains will be identified to be integrated with emotional intelligent strategies. Emotional Intelligence makes both employees and customers happy, committed and loyal. Emotional Intelligence makes businesses competitive and sustainable.

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Page Count

226

Publisher

World Scientific

Published Date

ISBN 10

9811203563

ISBN 13

9789811203565

Tantalus

By: Ian Cullen,Catherine Arley

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Tantalus

By: Ian Cullen,Catherine Arley

THE STORY: Anton Korff, aide to a mysterious ailing recluse, who is reputed to be one of the world's richest men, interviews a young woman who has applied for a position as nurse for the aging multi-millionaire. Korff's questioning centers on wheth

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Page Count

100

Publisher

Dramatists Play Service Inc

Published Date

ISBN 10

0822211106

ISBN 13

9780822211105

Creating Engaged Employees

It's Worth the Investment

By: William J. Rothwell,Catherine Baumgardner,Jennifer Myers

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Creating Engaged Employees

It's Worth the Investment

By: William J. Rothwell,Catherine Baumgardner,Jennifer Myers

Maintaining high employee engagement is key to business success. Research shows that many members of today’s workforce feel overworked and underappreciated—all factors that attribute to high turnover, low customer satisfaction, increased incidences of health and safety problems, and low productivity and profitability. Engaged employees, on the other hand, feel recognized, encouraged, and supported—they demonstrate enthusiasm, inspiration, and pride in their jobs. Despite work demands and pressure, they successfully achieve their individual and team goals. Creating Engaged Employees uses practical wisdom and scholarly research to answer: What is employee engagement? What makes someone engaged or disengaged? How can we measure employee engagement? How can organizations engage employees? How can organizations keep employees engaged without causing burnout?

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Page Count

136

Publisher

Association for Talent Development

Published Date

ISBN 10

1607284294

ISBN 13

9781607284291

Introduction to the Music Industry

An Entrepreneurial Approach, Second Edition

By: Catherine Fitterman Radbill

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Introduction to the Music Industry

An Entrepreneurial Approach, Second Edition

By: Catherine Fitterman Radbill

Introduction to the Music Industry: An Entrepreneurial Approach, Second Edition is an introductory textbook that offers a fresh perspective in one of the fastest-changing businesses in the world today. It engages students with creative problem-solving activities, collaborative projects and case studies as they explore the inner workings of the music business, while encouraging them to think like entrepreneurs on a path toward their own successful careers in the industry. This new edition includes a revised chapter organization, with chapters streamlined to focus on topics most important to music business students, while also maintaining its user-friendly chapter approach. Supported by an updated companion website, this book equips music business students and performance majors with the knowledge and tools to adopt and integrate entrepreneurial thinking successfully into practice and shape the future of the industry.

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Page Count

339

Publisher

Taylor & Francis

Published Date

ISBN 10

1317408292

ISBN 13

9781317408291

Pediatric Primary Care Case Studies

By: Catherine E. Burns,Beth Richardson,Margaret Brady

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Pediatric Primary Care Case Studies

By: Catherine E. Burns,Beth Richardson,Margaret Brady

Pediatric Primary Care Case Studies is a collection of pediatric case studies of common health problems of well, accutely ill, and chronically ill children. This text provides students with the opportunity to assess the scenario, differential diagnoses, treatment and educational plans. The cases include history and physical examination data and provide suggested case solutions. The cases include developmental, behavioral, and disease problems written to include family, cultural, and other contextual issues which must be considered to provide optimal care. Current guidelines and evidence-based research are used to support the care recommendations. Pediatric Primary Care Case Studies provides realistic ambulatory care cases that allows students to develop their critical thinking skills as they work through common situations faced by health care providers.

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Page Count

561

Publisher

Jones & Bartlett Publishers

Published Date

ISBN 10

1449618197

ISBN 13

9781449618193

Cost-effective Marketing Strategies for Businesses, Employees and Customers

By: Catherine Prentice

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Cost-effective Marketing Strategies for Businesses, Employees and Customers

By: Catherine Prentice

Marketing is generally an expensive practice of facilitating exchanges of values, goods and services to maximise benefits for the stakeholders. In most cases, the return on marketing investments is minimal or fails to justify the endeavours. This book introduces cost-effective marketing strategies that require minimal organisational resources to achieve organisational benefits including financial outcomes and the wellbeing of employees and customers. These strategies are approached from 1) the human perspective; 2) the product perspective; and 3) the technological perspective, for instance, the use of artificial intelligence. This book begins with addressing employee wellbeing and performance, followed by customer wellbeing and loyalty with non-organisational factors. For employees, this book discusses how employees’ personal traits and volitional activities can shape their wellbeing and performance, and subsequently organisational wellbeing. Subsequently, this book discusses how customers’ mindfulness, self-determination, social motives, and volitional engagement are related to their relationships with business organisations. Moving from customer psychological antecedents, the book discusses how product traits and external forces influence consumer purchases.

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Page Count

312

Publisher

Cambridge Scholars Publishing

Published Date

ISBN 10

1036408698

ISBN 13

9781036408695

Book's by Catherine Spector

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