Be an agent of positive, enduring change with these specific strategies gleaned from the MicroSociety® program and apply them to your school improvement efforts.
Why are so many in the helping professions perceived as lacking idealism or commitment? Beyond Burnout, based on a unique, in-depth, longitudinal study, explores the source of this problem. Professionals describe in their own words what happened to them when their idealism collided with the realities of their work.
How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
For many decades, the conventional wisdom was that emotion has no place in the work world, and the ideal leader is one who approaches problems rationally and unemotionally. However, the reality is that emotion is inevitable when a group of people come together for an extended period of time to work on challenging tasks, and if used effectively, a leader's moods and emotions can be a plus rather than a minus. This book describes how 25 outstanding leaders used emotional intelligence to deal with critical challenges and opportunities. Featuring commentary from the leaders themselves describing how they handled each situation, it helps managers better understand not just what emotional intelligence is, or how to measure it, or how it is linked to bottom-line results: it also shows how real leaders used their emotional intelligence to deal with real situations. The book distills the leaders' experiences into nine strategies that can help any leader or potential leader to be more effective. Each chapter concludes with activities that help readers to apply immediately each of those strategies.
In his groundbreaking #1 bestseller Emotional Intelligence, Daniel Goleman revolutionized how we think about intelligence. Now, he reveals practical methods for using these inner resources to more readily enter an optimal state of high performance and satisfaction while avoiding burnout. There are moments when we achieve peak performance: An athlete plays a perfect game; a business has a quarter with once-in-a-lifetime profits. But these moments are often elusive, and for every amazing day, we may have a hundred ordinary and even unsatisfying days. Fulfillment doesn’t come from isolated peak experiences, but rather from many consistent good days. So how do we sustain performance, while avoiding burnout and maintaining balance? In Optimal, Daniel Goleman and Cary Cherniss reveal how emotional intelligence can help us have a great day, any day. They explain how to set a realistic, attainable goal of feeling satisfied that you’ve had a productive day — to consistently work at your ‘optimal’ level. Based on research of how hundreds of people build the inner architecture of having a good day, they sketch what an optimal state feels like, and show how emotional intelligence holds the key to our best performance. Optimal is the culmination of decades of scientific discoveries bearing on emotional intelligence. Enhanced emotional intelligence pays off in improved engagement, productivity, and more satisfying days. In this book, you’ll find the keys to competence in emotional intelligence, and practical methods for applying this skill set more readily. It will equip you to become a highly effective leader and enable you to build an organizational culture that empowers workers to sustain high performance.
Offers the tools to sell and implement emotional intelligence training in your organization. Emotional intelligence matters more than ever. Personal qualities such as resilience, optimism, and initiative have become crucial survival traits necessary for enduring the many changes affecting the American and global marketplaces. Promoting Emotional Intelligence in Organizations offers the tools to sell and implement emotional intelligence training within your organization.
Burnout -- the sudden, depressed loss of interest in and capacity for work -- is a particular problem in the social services. Cherniss seeks the causes of burnout in the individual, in his work, and in society as a whole, examining its dynamics and effects and suggesting preventative measures. 'This is a well-planned book on a fascinating subject which is dealt with succinctly in clear language, encouraging one to read it at one sitting.' -- Health Visitor, February 1982, Vol 55 'Cherniss provides a comprehensive, basic test of the burnout syndrome that is relevant to social work and makes excellent use of related research.' -- Social Work in Education, July 1983, Vol 5
Why are so many in the helping professions perceived as lacking idealism or commitment? Beyond Burnout, based on a unique, in-depth, longitudinal study, explores the source of this problem. Professionals describe in their own words what happened to them when their idealism collided with the realities of their work.
A school′s MicroSociety program is not a gimmick, as Professor Cherniss carefully describes and discusses. It is a process that gives students responsibilities and obligations. They experience the benefits of collaboration and the problems of group cohesion, and they learn how and why the bottom line of their economic enterprise requires foresight, decision-making, flexibility, creativity, and more. Are there problems in creating and maintaining such an enterprise? Yes, but Professor Cherniss candidly, critically, sympathetically, and constructively explains why readers will have no doubt that the MicroSociety′s educational potential is indeed great. It is the opposite of a transient fad, of which there has been a surfeit." -Seymour B. Sarason, Professor Emeritus Psychology & Education, Yale University See meaningful whole-school reform strategies through the lenses of the MicroSociety® program! The steady stream of quick-fix educational reforms du jour has drowned out the optimism and drive of many school leaders. To buoy the hopes and success of change agents, this guide offers a real look into school reform, with its trials and triumphs, and pinpoints specific strategies for overcoming the former and achieving the latter. Looking closely at the MicroSociety® whole-school reform model, the text empowers leaders with a systemic approach to implementation and sustainability of meaningful change. Along with the history and basics of MicroSociety®, it highlights research-based tactics, enabling administrators, teachers, parents, and students to fully invest in and affect positive, enduring reform. The book features: Actual challenges and proven solutions for everything from dealing with "problem" students and time constraints, to attaining genuine teacher buy-in and seamless curriculum 16 straightforward guidelines for before, during, and after implementation In-depth case studies illustrating the gamut of outcomes, from failure to success, and why they resulted Insights on how "emotional intelligence" influences the change process Implications for educational policy
Tom was a young engineer employed at one of the country's largest steel companies. He had been an outstanding individual performer, and now he was a new manager, leading a team responsible for producing steel for a major automobile company. After just one week on the job, Tom and his team met with over 20 engineers from that other company. It was a rude awakening. I sat in a room with maybe 20 or 25 of their engineers for the annual quality evaluation of suppliers. And I learned for the first time that we were in the bottom of the bottom quartile as a supplier. We had lousy quality, we had lousy invoicing, we had lousy on-time delivery. And this was my first general manager role! I had grown up as an engineer. And how did Tom respond to this unexpected shock? I had a holy shit moment! I had been in the job literally a week. So part of it was, 'Oh my God, what the hell am I going to do?' Also I thought about how my guys had been in the business for a while, and I thought, 'What the hell have you been doing?' And I was thinking, 'I'm going to clean house!' But then... I've learned that you just can't react viscerally every time something comes up because it just scares people away. So Tom listened attentively as the engineers from the auto company presented their litany of complaints. When they finally finished, he stood up and said, "I wouldn't blame you if you fired us as a supplier. But if you give us a chance to fix these problems, I guarantee you that that we will not have this kind of meeting next year." When Tom met with his team the next morning to discuss the situation, he started by just listening to them. They went on for some time complaining about how the company and their previous boss had made it impossible for them to provide good products and service. Rather than disagree with them or join in pointing fingers at others, Tom listened. "I didn't think about it at the time, but that first couple of hours was very cathartic for them. My focus was not on beating anyone up but rather, what can we do to fix this?" The team responded positively to Tom's approach. The next year when they met, the auto company told Tom that they "never saw any business turn around that quickly in one year." As a result, they began giving Tom's company more business, and Tom went on to a distinguished career, eventually becoming one of his company's top executives"--
This book provides analysis of the construct of burnout, including its magnitude, a global research review, a typology of models and comparisons between professions. It also provides the views of mental health professionals, causes, symptoms and coping techniques, while comparing Eastern and Western approaches to mitigate the effects of burnout.
To the individual whose health or happiness has been ravaged by an inability to cope with the effects of job-related stress, the costs involved are clear. But what price do organizations and nations pay for a poor fit between people and their work environments? Only recently has stress been seen as a contributory factor to the productivity and health costs of companies and countries but as studies of stress-related illnesses and deaths show, stress imposes a high cost on individual health and well-being as well as organizational productivity. This book examines stress in organizational contexts. The authors review the sources and outcomes of job-related stress, the methods used to assess levels and consequences of occupational stress, along with the strategies that might be used by individuals and organizations to confront stress and its associated problems. One chapter is devoted to examining an extreme form of occupational stress – burnout, which has been found to have severe consequences for individuals and their organizations. The book closes with a discussion of scenarios for jobs and work in the new millennium, and the potential sources of stress that these scenarios may generate The book is a comprehensive, thought-provoking resource for Ph.D. students, academics, and other professionals working to minimize or eliminate the sources of stress in the workplace.
What price do organizations and nations pay for a poor fit between employees and their work environments? Negative stress imposes a high cost on individual health and well-being as well as organizational health and productivity. This comprehensive textbook examines the definitions of job-related stress and the methods used to assess levels and consequences of occupational stress, along with strategies that may be used by individuals and organizations to confront negative stress and its associated problems. From sources of stress to organizational interventions, and from job-related burnout to coping with stress, Organizational Stress gives the reader – whether researcher, student, or practitioner – a basis for tailoring work environments which contribute to the health and well-being of individuals, organizations, and even the societies in which they live. This new edition has been updated to reflect the most relevant research in the field of organisational stress, including a completely new chapter on stress and the brain. It also focusses on the future of work in our rapidly changing world – dealing with contemporary contexts such as the COVID-19 pandemic and the rise of the gig economy. Christina G.L. Nerstad is a Professor at BI Norwegian Business School Ingvild M. Seljeseth is an Associate Professor at Kristiania University College Astrid M. Richardsen is Professor Emerita at BI Norwegian Business School Cary L Cooper is a Professor at Alliance Manchester Business School Philip J. Dewe is Emeritus Professor at Birkbeck, University of London Michael P. O′Driscoll is Emeritus Professor at University of Waikato
Offers the tools to sell and implement emotional intelligence training in your organization. Emotional intelligence matters more than ever. Personal qualities such as resilience, optimism, and initiative have become crucial survival traits necessary for enduring the many changes affecting the American and global marketplaces. Promoting Emotional Intelligence in Organizations offers the tools to sell and implement emotional intelligence training within your organization.
This book is, along with Inner Grace (OUP 2008), a sequel to Phillip Cary's Augustine and the Invention of the Inner Self (OUP 2000). In this work, Cary argues that Augustine invented the expressionist type of semiotics widely taken for granted in modernity, where words are outward signs giving inadequate expression to what lies within the soul. Augustine uses this new semiotics to explain why the authority of external teaching, including Biblical authority, is useful but temporary, designed to lead to a more permanent Platonist vision granted by the inner teacher, Christ, who is the eternal Wisdom of God. In fact, for Augustine we literally learn nothing from words or other outward signs, which are useful only as admonitions or reminders pointing out the right direction for us to look in order to see for ourselves, with the inner eye of our own mind. Even our knowledge of other people is ultimately a matter of seeing what is in their souls, not putting faith in their words. Cary argues that for Augustine outward signs cannot give us knowledge because all bodily things are fundamentally powerless, incapable of conveying an inner good to the soul. This also leaves no room for a concept of efficacious external means of grace not even the flesh of Christ. The sacraments, which Augustine was the first to describe as outward signs of inner grace, signify what is necessary for salvation but do not confer it. Baptism, for example, is necessary for salvation, but its power is found not in water or word but in the inner unity, charity, and peace of the church. Along with its companion work, Inner Grace, this careful and insightful book breaks new ground in the study of Augustine's theology of grace and sacraments.
Professor Cary Cooper ... has done an excellent job of collating findings over the past five decades. Evidence of this is the good chapter describing legal cases in which staff have sued their employers for exposing them to stressful situations."--Supply Management 'This is a book that I shall certainly be using more than once. It should be read and re-read by those managers and practitioners who determine policy and develop the organisational processes that will allow us to function in an acceptable working environment. It is an excellent book looking at stress management from the right perspective.' - Strategy 'This book not only examines what stress is, but underlines some of the ways it can be combatted and prevented. An insightful evaluation, which is of great use in today's stressful working environment, it will strike a cord with everyone.' - Business Age.
The major survey of teacher stress - backed by National Association of Schoolmasters and Union of Women Teachers Stress is a big concern to teachers following the last few years dramatic changes in education Cary Cooper is the main author on this area
Every day we hear stories about the consequences of human frailties for individuals, their families and friends, and their organizations. Some of these stories are about alcohol and drug addiction and other harmful lifestyle choices, but human frailty also leads to all kinds of unethical and illegal behaviour. Individuals are convicted of bribery and corruption, price fixing, theft and fraud, sexual harassment and abuse of authority. Politicians fiddle their expenses, sports people cheat and fix matches and school and university students and teachers cheat to enhance exam results. Studies have shown that business students cheat more than others and efforts to teach ethical behaviour in business schools make little difference. The media who bring us stories of others' frailties themselves engage in unethical and illegal conduct in pursuit of an edge over their rivals. The contributions to this latest addition to Gower's Psychological and Behavioural Aspects of Risk Series place the spotlight on individuals, their behavioural choices and the consequences that follow for theirs and others' lives and careers. The conclusion is that people do have choices and options and that, whilst there are no easy or quick fixes in addressing self-limiting behaviours, successful avoidance of the worst outcomes can been achieved. This book provides guidance on the practical steps that need to be taken in order to gain a sense of proportion of what is important and of how we are doing, if we are to address our frailties and stop making unethical choices.
Just as mergers and acquisitions begin to take off once again, this book reminds us that the emotional side of business is often at the heart of success and failure. With a terrific mix of case studies and in-depth conceptual thinking, Managing Emotions in Mergers and Acquisitions addresses the most fundamental of all issues in M&As how and why people sometimes disrupt the best merger plans, simply because they are, well, people. Sydney Finkelstein, Professor of Strategy and Leadership at the Tuck School at Dartmouth College, and author of Why Smart Executives Fail This is a very welcome addition to our knowledge on M&A process. This is an in-depth study on emotions, how these are effected due to M&A activity in two firms and how they influence the process itself. It helps us to understand, what emotions are? How we can deal with them? And, Why do M&As so often fail? It offers state-of-the-art knowledge on this complex phenomenon. The four cases present in depth and extremely rich insight into how emotions actually work and influence the success/failure in M&A process. In conclusion, it is a timely and innovative book which is a must read for anyone interested in mergers and acquisitions. Pervez Ghauri, University of Manchester, UK Research suggests that an increasing number of people experience organisational changes such as mergers and acquisitions as highly emotional life events. Indeed, given that, as the authors prove, 70% of all mergers and acquisitions fail to reach their initial goals largely because of neglected people issues, it is a must for every manager and M&A researcher to understand the emotional side of such change processes. This fascinating book explains how managerial behaviour and communication styles influence the emotions of employees and affect their readiness to contribute to a successful post-merger integration. It combines emotion theories from other disciplines with recent M&A findings, and offers practical implications through illustrative case studies. Academics and practitioners will find the combination of management literature with psychology and sociology literature of great interest.
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