Have you taken a number of leadership courses, but still struggle to apply the techniques? Leading others is no easy task. Knowing Who You Lead is a ground-breaking guide consisting of 20 fundamental lessons that prove again and again why knowing your employees is a radical game-changer that will make your job easier and help your organization thrive. Through behaviour assessments and mediation tools, you will gain clear insight into colleagues’ real talents, communication styles, and reactions. Discover a whole new way of navigating seemingly intractable personality conflicts and workplace issues. Knowing Who You Lead will challenge you to: ● Understand your leadership style and qualities ● Embrace who you are leading and what they value ● Develop trust and discover triggers ● Build inclusive teams and organizations ● Guide others in finding their optimal role Carrie-Lynn Hotson demonstrates the common errors managers make in trying to train and retain employees, resolve conflict, and create effective teams. She draws on a wealth of experience in human resources, mediation, conflict resolution, hiring, inspiring, facilitation and coaching to illustrate each lesson. Hotson’s real life examples of personal successes and failures will become your a-ha moments.