This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.
This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.
This book presents cutting-edge research on adult attachment together with a complete overview of the Adult Attachment Projective Picture System (AAP), the authors' validated developmental assessment. In addition to research applications, the AAP can be of great use for clinicians seeking to understand the attachment strengths and challenges that clients bring to therapy. The book describes how the AAP identifies attachment classification groups and yields important information about dimensions--including defensive processes--not evaluated by other available measures. Part I examines the theoretical underpinnings of the AAP and compares it to other adult attachment assessments. The authors explain how autobiographical narrative, as elicited and analyzed by the AAP, can offer strong insights into essential features of attachment. Part II reviews the nuts and bolts of the AAP: its development and validation, how it is administered, and how the coding and classification system works. Chapters in Part III contain detailed case illustrations that show what the AAP looks like "in action" and what it reveals about individuals' early experiences, sense of self, and capacity to engage in close, protective relationships. Cases, which include childhood history and verbatim AAP transcripts, represent the four major adult attachment classification groups: secure, dismissing, preoccupied, and unresolved. The concluding chapter discusses promising uses of the AAP in neurobiological research. A unique and timely contribution to the field, this authoritative book belongs on the desks of all developmental and clinical researchers interested in attachment, as well as clinical psychologists, social workers, psychiatrists, and other clinicians who want to integrate attachment into their practices.
Here are the most recent developments in clinical research and theory on the role of the family in understanding and treating chronic mental and physical illnesses. Internationally respected scholars and psychotherapists present comprehensive and authoritative information vital to professionals who work with families coping with severe disorders. Chronic Disorders and the Family explores how clinicians can become more aware of the common experiences of patients and their families struggling with chronic psychiatric and medical disorders, thus promoting a better understanding of the contribution of family dynamics. With its focus on the interactional nature of psychopathology, this important book encourages psychotherapists to compare and contrast the various treatment perspectives and approaches available. Specific disorders discussed include schizophrenia, clinical depression, borderline disorders, anxiety disorders (particularly agoraphobia), eating disorders, substance abuse, and chronic medical illnesses.
In Realities of Canadian Nursing, influential scholars throughout Canada give voice to the unheard concerns of nurses and go to great lengths to ensure the text offers readers more than an update on current and pressing professional, legal, ethical, political, social, economic, and environmental issues in nursing and healthcare. In chapter 1 of the text, authors Carol McDonald PhD, RN and Marjorie McIntyre RN, PhD offer a Framework for Analysis, which gives students and educators a shared and organized format through which to identify, analyze, and strategize about solving the issues. Students will be inspired to influence professional associations, collective bargaining units, government, and workplace and participate in political action. In this edition, the authors will retain the content and features that have made this text the mostly widely used issues and trends book in the Canada, while adding new coverage of Canada’s Truth and Reconciliation Commission (TRC) and the subsequent Calls to Action. Student and Instructor resources on thePoint will help prepare students for the NCLEX and help faculty save time as well as integrate their course resources with their required text.
Abuse is defined broadly and considered as a widespread phenomenon with a variety of manifestations and contexts. Its consequences, and the responses it may provoke, are discussed in detail with reference to three areas. In the personal context, the impact of abuse on an individual's development, emotional life and ability to participate in society is addressed. In the workplace, where the focus is upon working relationships and organizational goals, abuse may cause stress, undermine effectiveness and lead to legal redress: thus it involves a different set of problems and requires different treatment. In relation to society as a whole, the threat which abuse poses and the factors which determine policy are evaluated. Psychodynamic Perspectives on Abuse is unique in its range and focus, providing the cross-disciplinary approach to this problem which is essential for developing strategies to deal with it at all levels.
Addressing the complex issue of what constitutes a communication enabling environment for children with autism who use little or no speech, Potter and Whittaker show that the communication of these children can be significantly affected by a range of social and environmental influences. As well as providing an overview of the theoretical issues involved, Enabling Communication in Children with Autism provides detailed practical advice. Key elements of the recommended approach include * the use of minimal speech * proximal communication * the use of appropriate systems of communication including multipointing * providing many and varied opportunities for communication. Arguing that encouraging spontaneous communication should be viewed as a major educational goal for these children, Potter and Whittaker demonstrate that these children can and do communicate in enabling environments and provide practical, proven strategies for creating such environments.
Offering up-to-date, comprehensive coverage of disease progression, diagnosis, management, and prognosis, Textbook of Pediatric Rheumatology is the definitive reference in the field. For physicians caring for children with rheumatic diseases, this revised 8th Edition is an unparalleled resource for the full spectrum of rheumatologic diseases and non-rheumatologic musculoskeletal disorders in children and adolescents. Global leaders in the field provide reliable, evidence-based guidance, highlighted by superb full-color illustrations that facilitate a thorough understanding of the science that underlies rheumatic disease. Offers expanded coverage of autoinflammatory diseases, plus new chapters on Takayasu Arteritis and Other Vasculitides, Mechanistic Investigation of Pediatric Rheumatic Diseases, Genetics and Pediatric Rheumatic Diseases, and Global Issues in Pediatric Rheumatology. Reflects the changes in diagnosis, monitoring, and management that recent advances have made possible. Covers the latest information on small molecule treatment, biologics, biomarkers, epigenetics, biosimilars, and cell-based therapies, helping you choose treatment protocols based on the best scientific evidence available today. Features exhaustive reviews of the complex symptoms, signs, and lab abnormalities that characterize these clinical disorders.
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