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Research in the Decision Sciences for the Service Economy

Best Papers from the 2015 Annual Conference

By: European Decision Sciences Institute,Carmela DiMauro,Alessandro Ancarani,Gyula Vastag

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Research in the Decision Sciences for the Service Economy

Best Papers from the 2015 Annual Conference

By: European Decision Sciences Institute,Carmela DiMauro,Alessandro Ancarani,Gyula Vastag

The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond. Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions. The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services; and for others interested in the frontiers of decision science.

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Page Count

686

Publisher

FT Press

Published Date

ISBN 10

0134051165

ISBN 13

9780134051161

Research in the Decision Sciences for the Service Economy

Best Papers from the 2015 Annual Conference

By: European Decision Sciences Institute,Carmela DiMauro,Alessandro Ancarani,Gyula Vastag

Write a review Read reviews Take a Quiz Solve Book Puzzle

Research in the Decision Sciences for the Service Economy

Best Papers from the 2015 Annual Conference

By: European Decision Sciences Institute,Carmela DiMauro,Alessandro Ancarani,Gyula Vastag

The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond. Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions. The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services; and for others interested in the frontiers of decision science.

Average ratings

N/A

5

0%

4

0%

3

0%

2

0%

1

0%

Solve jigsaw puzzle

Age

Page Count

686

Publisher

FT Press

Published Date

ISBN 10

0134051165

ISBN 13

9780134051161