When "blindsided" by a crisis, are you ready to be the real leader who brings strength of character and split-second action to restore a "new normal"? Workplace violence, natural disaster, or worse -- it comes down to who you are and what you do in the face of the test. Learn time-tested skills to make a difference in a crisis! In this new, completely updated and expanded 2nd edition of Bruce Blythe's Blindsided, he walks you through the foolproof step-by-step system to become the kind of leader he calls a "crisis whisperer." Result: You will never be "blindsided" again! In the first half of the book, Blythe lands you in the middle of a fast-breaking crisis – an active shooter in the corridor outside your office -- and uses real-world case studies, examples, and checklists to show what a top-notch leader would need to do in each phase of the crisis. Then, in the second half of the book, he demonstrates how to apply this knowledge to develop and implement your own crisis management plan.Blindsided is two books in one: Crisis Response and Crisis Preparedness. NEW in the 2nd edition: How to apply the "Reasonable Person Test" and "Wall Street Journal Test" to crisis decision management decisions in advance. New chapter on Reputation Management shows how to make the right decisions, before reputation and bottom line suffer! How to avoid falling into the "Crisis Red Zone," in which your leadership effectiveness can evaporate. How to lead the workforce into a "New Normal," even in the wake of the most upsetting and disorienting crisis. How to develop Crisis Response Teams as part of your Crisis Management Plan - selecting and training the right people for the job. How to anticipate important Crisis Management risks that are trending and will be part of your future - and how to prepare for them in a Crisis Management Plan that works for today and tomorrow. Practical forms, checklists, cases studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools: Quick use response guide at the end of each chapter - all 15 can form a handy pocket guide. Incident checklists for 9 major types of crisis - accidental death, chemical/toxic exposure, earthquake, and more. Special guide for organizing in advance to address the needs of families of those who are injured or lost in an event - with sample conversations. Instructor's Manual and 300+ classroom slides available upon book adoption. Professors: Request a complimentary copy. QUOTES “Takes the reader through some of the toughest moments in the life of a leader...moments that create legendary leaders or cut short promising careers.” - Daniel Diermeier, Dean of the Harris School of Public Policy and Emmett Dedmon Professor of Public Administration, University of Chicago "Having served as CEO of a Fortune 500 company, I can personally attest to the value of the crisis management system Blythe outlines." - Luke R. Corbett, Lead Independent Director of OGE Energy Corporation and Former Chairman and Chief Executive Officer of Kerr-McGee Corporation. “I loved the first edition...and Bruce's experience and insight since that time has expanded to make this [second edition]...an advanced textbook which incorporates the many substantial changes in our world over the past decade – from the expansion of terrorism to communicative diseases to the role of the Internet in all crises.” – Jonathan Bernstein, President of Bernstein Crisis Management, Inc.
Uniquely two-books-in-one, this 2nd Edition of Blindsided covers both Crisis Response and Crisis Preparedness and interweaves the principles of Crisis Leadership through every phase. Intensely experiential, the book lands you in the middle of a fast-breaking crisis and uses riveting case studies/examples to demonstrate what a top-notch leader would say and do at every turn. Then, based on this eye-opening simulation, the author uses his 30 years of global crisis experience to show you how to write and implement a real-world crisis management plan. Blythe has divided Blindsided into two operational sections: Crisis Response and Crisis Preparedness. His emphasis throughout is on the often-neglected human side of crisis management, going beyond protecting tangible assets and instilling principled concern for human well-being into every decision. Part 1. Crisis Response: Using the technique of focused imagery, Blythe places you in a dramatic and realistic scenario. You're now an unprepared manager blindsided by the reality of an active shooter loose in your building. Some workers may already be injured or dead. What's your next move? How do you make sure everybody is safe? How do you set up teams, command centers, crisis containment, and effective communication? How do you protect your corporate reputation? Can you rebuild the spirit, cohesion, and productivity of employees in the post-crisis "new normal"? At the start of the book, before you faced the sudden crisis in this simulation, a crisis response plan may have been a project for 'someday', now it's a priority. Part 2. Crisis Preparedness: Now you embark on building a crisis response plan – or enhancing the one you have. Blythe guides you and your teams to analyze foreseeable risks, evaluate existing controls, add new ones, test and re-evaluate the plan. Analyzing the behavior of national and world leaders, you distinguish clearly the two kinds of leaders who emerge in a crisis: the "crisis whisperer" who becomes a calm center in the storm, and the one in the "crisis red zone," worsening the situation with every word and every decision. You learn to employ the Be-Know-Do leadership model (adapted from military) that has been implemented by senior management teams throughout the world. Blindsided includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including: Quick Use Response Guide: Each chapter ends with a summary checklist, all 15 can form a ready-reference pocket guide. Incident Checklists for 9 Major Crises: Practical checklists for accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap ransom, shooting, plus 20 other foreseeable risks. 20-Page Guide for Addressing Families of the Injured: What to say/do to help families of fatalities or seriously injured with medical/financial assistance, emotional support and training teams assigned to work with them. Your next crisis will happen when least expected, but with Blythe's guidance, you'll never again be blindsided!
Avoid being “blindsided” by an unexpected emergency or crisis in the workplace – violence, natural disaster, or worse! Bruce Blythe’s The Manager’s Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively – on behalf of yourself and your co-workers – in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires. “Hope for the best and prepare for the worst” sums up Blythe’s philosophy. This short book is the essence of the basic practical counseling that he would give if he were sitting next to you at your desk. To help you figure out what to do next, he offers real-world examples of what has worked – and not worked – in his 30+ years of experience with companies just like yours. With Blythe’s advice, you can act fast to: *Find out the accurate facts you need to strategize and implement a response. *Compile a checklist of immediate action items.
Create a crisis command center (CCC). *Select the best people for your action team and determine action steps. . *Understand how to make good decisions in a crisis or emergency. . *Handle the human side of a traumatic incident. .
Set priorities in multiple timeframes. *Establish a “new normal” as everyone phases back into productive work after the incident. To help you take the actions that will make a difference, the book includes: *Practical forms, checklists, cases studies, and real-life examples. *“Quick Use Response Guide” at the end of each chapter – all four can form a handy pocket guide.
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