Filling a niche in the geomorphology teaching market, this introductory book is built around a 12 week course in fluvial geomorphology. ‘Reading the landscape’ entails making sense of what a riverscape looks like, how it works, how it has evolved over time, and how alterations to one part of a catchment may have secondary consequences elsewhere, over different timeframes. These place-based field analyses are framed within their topographic, climatic and environmental context. Issues and principles presented in the first part of this book provide foundational understandings that underpin the approach to reading the landscape that is presented in the second half of the book. In reading the landscape, detective-style investigations and interpretations are tied to theoretical and conceptual principles to generate catchment-specific analyses of river character, behaviour and evolution, including responses to human disturbance. This book has been constructed as an introductory text on river landscapes, providing a bridge and/or companion to quantitatively-framed or modelled approaches to landscape analysis that are addressed elsewhere. Key principles outlined in the book emphasise the importance of complexity, contingency and emergence in interpreting the character, behaviour and evolution of any given system. The target audience is second and third year undergraduate students in geomorphology, hydrology, earth science and environmental science, as well as river practitioners who use geomorphic understandings to guide scientific and/or management applications. The primary focus of Kirstie and Gary’s research and teaching entails the use of geomorphic principles as a tool with which to develop coherent scientific understandings of river systems, and the application of these understandings in management practice. Kirstie and Gary are co-developers of the River Styles® Framework and Short Course that is widely used in river management, decision-making and training. Additional resources for this book can be found at: www.wiley.com/go/fryirs/riversystems.
The success of your business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book will help you reach that goal. Written by three leading practitioners, this fully revised second edition of How to Measure Customer Satisfaction is a highly practical guide to developing and running an effective customer satisfaction measurement (CSM) programme. To be effective, a CSM programme must first of all produce accurate measures - this book takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization, the second key requirement for its long-term success. Importantly this new edition now includes a new section on electronic surveys, which are much more prominent now than when the book was first published in 1999. Finally, the relationship between customer satisfaction and concepts such as loyalty and delight are explored. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!
This book outlines a generic set of procedures, termed the River Styles Framework, which provides a set of tools for interpreting river character, behavior, condition, and recovery potential. Applications of the framework generate a coherent package of geomorphic information, providing a physical template for river rehabilitation activities. management and restoration of rivers is a rapidly growing topic for environmental scientists, geologists and ecologists - this book provides a learning tool with which to approach geomorphic applications to river management describes the essential geomorphological principles underlying river behaviour and evolution demonstrates how the River Styles Framework can turn geomorphic theory into practice, to develop workable strategies for restoration and management based on real case studies and authors extensive experience applicable to river systems worldwide synthesises fluvial geomorphology, ecology and management
Major changes which have occurred since this book was first published have been included in this edition. In particular, the chapter on Germany has been substantially revised and now includes a separate section on easter Germany. The other five countries covered in the book have also witnessed changes in their business culture and these have been taken into consideration. This book examines the background to business practice in Europe of six major countries: Germany, France, Italy, the UK, Spain and the Netherlands. Each chapter tracks the commercial development of that country in the late 1970s, 1980s and early 1990s, focusing on the business environment, special features affecting business, and the response to the EC's single market. The business culture section in each is divided further into business and government, business and the economy, business and the law, business and finance, business and the labour market, business and trade unions and business training, education and development. The test is organized in such a manner to enable cross-referencing between countries, and maps have been included in the new edition.
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