Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Introduction to Policing, Third Edition continues to focus on the thought-provoking, contemporary issues that underscore the challenging and rewarding world of policing. Steven M. Cox, Susan Marchionna, and experienced law enforcement officer Brian D. Fitch balance theory, research, and practice to give students a comprehensive, yet concise, overview of both the foundations of policing and the expanded role of today’s police officers. The accessible and engaging writing style, combined with stories from the field, make policing concepts and practices easy for students to understand and analyze. Unique coverage of policing in multicultural communities, the impact of technology on policing, and extensive coverage of policing strategies and procedures — such as those that detail the use of force —make this bestselling book a must-have for policing courses.
Law Enforcement Communication: Essential Skills for Solving Crimes, Managing Difficult People, and Improving Officer Safety helps law enforcement officers improve their communication skills with diverse populations and difficult people. The book is founded on the premise that the better an officer is at communicating with others, the safer and more effective the officer will be in all areas of law enforcement. The skills in this book apply equally to all law enforcement professionals, regardless of their rank, assignment, or responsibilities. Officers rely on good human relations skills to deescalate dangerous confrontations, facilitate cooperation, and solve crimes. Readers will learn the skills and attitudes necessary to build trust and rapport, resolve conflict, manage emotions, gain valuable information, and deal more effectively with difficult people. Additional chapters examine persuasive communication, emotional intelligence, and the importance of leadership in creating a culture of communication excellence. Law Enforcement Communication is an enlightening and intellectual resource well suited for courses in policing and law enforcement. It also provides a valuable resource for working law enforcement professionals, trainers, or anyone else interested in improving their personal and career success. Brian D. Fitch, Ph.D., served for 34 years with the Los Angeles County Sheriff's Department before retiring as a lieutenant. During that time, he served as a field training officer, felony investigator, advanced officer training instructor, patrol supervisor, custody supervisor, watch commander, operations lieutenant, and detective bureau commander. Dr. Fitch held adjunct facility positions at California State University, Long Beach, and California State University, Fullerton. He was a nationally recognized speaker, teacher, and author in law enforcement communication, leadership, and ethics.
Written and extensively updated by an author team that includes former and current law enforcement officers, Introduction to Policing focuses on the thought-provoking, contemporary issues that underscore the challenging and rewarding world of policing. The authors skillfully balance research and practice to offer readers an overview of both the foundations of policing and the expanded role of today’s police officers. Evolving with the modern realities of the field, the Fourth Edition discusses major new and ongoing impactful events, such as the political shift marked by the U.S. presidential election of 2016 and expanded coverage of women and minorities in policing. The accessible and engaging writing style, coupled with unique coverage of the issues of policing in multicultural communities, the impact of technology on policing, and policing strategies and procedures, make this bestselling book a must-have.
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
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