Care to take a ride? This book takes a tour through my life. From the halls of Congress to the Middle East and many points in between, these stories are the mile markers of my life. The fare is reasonable, the scenery interesting, and the conversation amusing. Hop in!
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Tapping into the existing resources and staff available within your school, The Revitalized Tutoring Center provides an effective strategy to improve instruction and student performance. This practical guide shares the blueprint, best practices, and resources necessary to create and implement a robust, embedded tutoring center. This dynamic peer tutoring model brings together teachers, peers, and community members in a support network that identifies students in need and facilitates individualized instruction. With a peer tutoring model in place, schools are better positioned to initiate and sustain a variety of initiatives such as PLCs, RTI, formative assessment, community partnerships, and service learning, while creating equitable access and opportunity for all. This book illustrates how instructional leaders can leverage existing resources in a sustainable and cost-effective way to implement a model that ultimately leads to cultural changes, innovation, and significant academic improvement.
Praise for Treating Adolescent Substance Abuse Using Family Behavior Therapy "This is an extremely positive and strength-focused text that provides therapists with a structure and the tools to implement interventions that have a long history of promoting the types of clinical changes desired by family members and community stakeholders."—From the Foreword by Scott W. Henggeler, PhD, Professor, Department of Psychiatry and Behavioral Sciences, and Director, Family Services Research Center, Medical University of South Carolina "Kudos to Donohue and Azrin for writing a book that includes all the materials needed to implement FBT with adolescents, including prompting checklists, handouts, and worksheets."—Karol Kumpfer, PhD, Professor, Health Promotion & Education, and Chair, International Study Abroad Committee, College of Health, University of Utah, and former director, SAMHSA's Center for Substance Abuse Prevention "Treating Adolescent Substance Abuse Using Family Behavior Therapy is an important resource for those who wish to provide an empirically supported, strengths-based, behavioral treatment for adolescents with substance-use problems and their parents." —Susan Harrington Godley, RhD, Senior Research Scientist and EBT Coordinating Center Director, and Mark D. Godley, PhD, Director, Research & Development, Chestnut Health Systems "In my practice with adolescents, FBT has proven exceptionally effective in drawing families closer together and yielding improved outcomes. This remarkably supportive approach helps young people develop critical skills necessary to live a fulfilling and drug-free lifestyle. This book clearly illustrates how to implement the interventions with ease and exemplifies the deeply gratifying experience of FBT."—Stephen A. Culp, MEd, NCC, LPCC, Addiction Services Therapist, Comprehend, Inc., Maysville, KY Listed in multiple national clearinghouses, including SAMHSA's National Registry of Evidence-based Programs and Practices and the CEBC, Family Behavior Therapy (FBT) is a scientifically supported treatment for adolescent substance abuse and its many associated problems. Written by Brad Donohue and Nathan Azrin—the premier researchers and practitioners of FBT—Treating Adolescent Substance Abuse Using Family Behavior Therapy is the first book of its kind to provide mental health professionals with the practical, step-by-step guidance needed to use this evidence-based treatment. Filled with case studies, checklists, worksheets, and handouts, this essential guide features: Strategies to assist in effective goal-setting, treatment plans, and family management Motivational enhancement exercises to encourage youth into a problem-free lifestyle Methods to effectively address contextual issues such as noncompliance and culture Standardized treatments to assist in eliminating problems that coexist with substance abuse, including unemployment, depression, behavioral misconduct, and family dysfunction An accompanying CD-ROM contains all the book's record-keeping forms, checklists, assignments, progress notes, agendas, and worksheets in a customizable format.
As a thorough guide to helping substance abusers find help, this makes a valuable addition to the self-help shelves."—PublishersWeekly (starred review) A powerful, groundbreaking book that shows you, in concrete steps, how to help a loved one stop from engaging in self-destructive behavior. Is your husband drinking himself to death? Is your brother losing it all to gambling? Do you need to get your kid off drugs before it's too late? Or make your spendthrift sister stop maxing out her credit cards? Get your best friend out of an abusive relationship? If you're tired of watching your spouse, child, relative, or friend go downhill, dragging you with them, How to Help the One You Love will help you turn their lives around. You don't have to endure behavior that is unhealthy, abusive, or even deadly. You can break down the great myths around change—and help them change for good. Many books will tell you that you can't change anyone. They advise you to not even try. But they ignore the tremendous power you actually have to change people. If most books about change are written for the person in trouble, How to Help the One You Love reaches out to the loved ones: people who know that change is critical and urgent. How to Help the One You Love is not just a self-help book; it's a help-you-act book. "Brad Lamm's book is a must-read for those seeking help!"—Nancy Grace, host of the Nancy Grace show on CNN
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
This report reviews the National Aeronautics & Space Administration's (NASA) environmental cleanup costs. It provides an assessment of NASA's: (1) determination of the extent of contamination it may be responsible for cleanup & progress in its cleanup program, (2) cost estimates for accomplishing cleanup, & (3) efforts to determine whether potentially responsible partiesÓ should share in cleanup costs. Includes a map showing location of NASA field facilities having potentially contaminated sites, plus other maps. Charts, tables & graphs.
This Is the Church ... is a powerful, entertaining novel about the trials and triumphs of Our Father's Evangelical Church of Monument, California. The town's namesake is a 100-foot, Mount Rushmore-like carving of the left half of Rudolph Valentino's face from his 1921 movie, The Sheik. The main character is Ian Block, son and grandson of present and former deacons at the church. Ian tells of his very first impressions of the church, starting in the second grade, and its impact on his young life. He is greatly influenced by his fifth- and sixth-grade Sunday school teacher, the portly "Synopsis" Sid Barrington. As Ian grows up, he discovers that his adult foundation is in fact the lessons learned from his Sunday school days, especially those from Sid Barrington. From church splits to first kiss, from solving the mystery of his grandfather's defection from the church to coming to grips with mid-life, This Is the Church ... touches on the life lessons flung at anyone who has ever been involved with a local church: friendships, loyalty, accountability, racism, sexuality, marriage, politics, tithing, and evangelism. This Is the Church ... is also a heartfelt tribute to the backbone of the local church-the Sunday school-and to everyone who has even been, or ever will be, a committed Sunday school teacher-heroes and heroines of the twenty-first century.
Blurring the Lines is a collection of 15 stories that twist and re-shape reality -- a reality that is not quite ours, but exists in the land of "What If". These stories lead to some thought-provoking questions and even provide an answer or two for consideration. Here you'll find a mix of speculative fiction and horror blended together in the cauldron of imagination.
The high-profile coach who turned around the tennis careers of Andre Agassi and Andy Roddick teaches leaders how to take their teams to the top--by overcoming intense pressures and frustrating distractions.
Easy, clear, readable, and focused on what you want to do. Step-by-step instructions for the tasks you care about most. Large, full-color, close-up photos with callouts to iPhone photos that show you exactly what to do. Common-sense help when you run into iPhone problems or limitations. Tips and notes to help you get the most from your iPhone. Full-color, step-by-step tasks walk you through getting and keeping your iPhone working just the way you want. The tasks include how to: Connect to the Internet, Bluetooth devices, Wi-Fi networks, and other iPhones and iPads; take advantage of AirDrop to instantly share with other iOS and Mac users around you Use Siri to get information, write texts and emails, set reminders/appointments, and more just by speaking to your iPhone; use Siri shortcuts to do even more while speaking less Customize your iPhone with folders, wallpaper, ringtones, and much more Use iCloud, Google, and other cloud services to have consistent calendar, contact, and other information on all your devices Communicate via phone calls, FaceTime videoconferences, conference calls, text, email, and more Make your text messages come alive by adding Digital Touches and effects and sharing photos and video Get the most out of Safari to browse the Web and Mail to manage all your email from one Inbox Listen to music, use the Wallet app to manage boarding passes and loyalty cards; pay for purchases safely and securely with Apple Pay; and use other great iPhone apps Capture and edit photos and video; use great camera features such as telephoto zoom, portrait mode, burst photos, time-lapse and slow-motion video, and Live Photos View your photos in Memories and use them for wallpaper and for your contacts or share them via email, AirDrop, or texts; use iCloud to automatically save and share your photos Find, download, install, and use iPhone apps to help you travel, get information, keep in touch, have fun, and more Chapter 15, 16, and the Glossary can be downloaded from the Downloads tab located at informit.com/myiphoneseniors5e .
Career Management & Work/Life Integration: Using Self-Assessment to Navigate Contemporary Careers is a comprehensive, easy-to-follow guide to managing contemporary careers. Although grounded in theory, the book also provides an extensive set of exercises and activities that can guide career management over the lifespan. Authors Brad Harrington and Douglas T. Hall offer a highly useful self-assessment guide for students and other individuals who want to deal with the challenge of succeeding in a meaningful career while living a happy, well-balanced life. Key Features Bridges theory and application: While the book helps readers gain a better understanding of theories on careers, work life, and human resources, it also guides them to develop a tailored, personalized career strategy for themselves. Offers a rigorous self-assessment process: Serving as the book′s foundation, this self-assessment guide gives readers a wealth of information and insight regarding their own career priorities and strategies. Provides a more thorough experiential view than existing books: This book integrates work from both the career management and the work life field while most academic literature treats these two areas separately. Intended Audience Career Management & Work/Life Integration is a great resource for employers and career planning offices. This book will also by ideal for undergraduate and graduate courses in Career Management; Leadership Development; Organizational Behavior; and Human Resource Management in the departments of business, management, and organizational psychology. Instructor′s Resources Available upon request, an instructor′s resource CD accompanies the book and includes such teaching aids as PowerPoint slides, and teaching notes for each chapter, as well as assignments, key concepts, and terms for each chapter.
Offering a new lens on leadership and living, this research-based guide shows how to design experiences that can touch hearts, provoke minds, and change lives in powerful ways. Transformative experiences are life events that change our sense of self in important ways. How do they work? What elements do they require? How can we learn to design them intentionally? By embracing the research-based approach of ELVIS (the Experiential Learning Variables and Indicators System), this book details how to recast yourself as an Experience Design Leader, one that can provide those in your organization with the opportunities needed to reflect and grow as individuals. Beginning with the ELVIS Framework, you will gain deep foundational insight into how transformative experiences work. And then with the ELVIS Toolkit, which includes seven practical design elements, you will have the key to unlocking these powerful experiences for yourself and others. Whether you are new to the idea of designing experiences for others or are a seasoned veteran, ELVIS shows you how to tap into the psychology operating behind the most powerful and important experiences of our lives-those that shape who we are.
WE VE NEVER HAD A KING embraces the courtship of Mary and Brad, their early married life, and their experiences in the Kingdom of Iraq during the 1950s when Brad was an advisor to the Government Oil Refineries Administration. THE NATIVES WERE RESTLESS! A combination of frustrations was permeating the atmosphere, resulting in a general unrest of the populace. These STRAWS of contention could ultimately BREAK the BACK of the Iraqi CAMEL! Presented in anecdotal form, Brad s unique writing style enables the reader to glide from one of their interesting experiences to another. Brad s stories are like popcorn, you can t stop munching till the bag is empty, writes Donnis Baggett, the Editor-in-Chief of the Eagle. His dry wit and knack for storytelling shine in WE VE NEVER HAD A KING. Brad s chronicle of life with his beloved wife Mary and their 1950 s adventures in Iraq is a smorgasbord of humor and adventure. I recommend that you read this book. You ll get a history lesson chock full of wit and wisdom. Brad and Mary will feel like your friends by the end, and it will be a friendship you ll treasure, writes Dr. Valerie Balester, Executive Director of the Texas A&M University Writing Center. Brad, born during the Roaring Twenties in Fort Worth, Texas, was greeted with open arms by The Great Depression and World War II. He attended Texas A&M, served in Naval Aviation and worked at Phillips Petroleum Company s Kansas City refinery before transferring to Iraq. Mary and Brad married in 1951 and spent a wonderful fifty years together before Mary s passing.
Inspired by Richard Rohr, Ronald Rolheiser, Belden Lane, and Thomas Merton, Desert Spirituality for Men reveals the transformative and healing power of the desert--for men who actively seek God. Blending a memoir of his son's fight for life, reflections on his own desert retreats and response to the Lord's persistent desire for relationship, Brad Karelius offers guidance to men in their holy longing for God. An Episcopal priest for fifty years, Professor of Philosophy for forty-five years, husband, and father, Karelius also tells about the power of his friendship with six remarkable men, and he describes some of their well-founded prayer practices which will sustain and nurture any man in his quest. This book will encourage men of all callings and stages in life to plan their own retreats to the desert--where God lives and gives life.
“An excellent contribution to the debate on the future role of nuclear weapons and nuclear deterrence in American foreign policy.” ―Contemporary Security Policy This book is a counter to the conventional wisdom that the United States can and should do more to reduce both the role of nuclear weapons in its security strategies and the number of weapons in its arsenal. The case against nuclear weapons has been made on many grounds—including historical, political, and moral. But, Brad Roberts argues, it has not so far been informed by the experience of the United States since the Cold War in trying to adapt deterrence to a changed world, and to create the conditions that would allow further significant changes to U.S. nuclear policy and posture. Drawing on the author’s experience in the making and implementation of U.S. policy in the Obama administration, this book examines that real-world experience and finds important lessons for the disarmament enterprise. Central conclusions of the work are that other nuclear-armed states are not prepared to join the United States in making reductions, and that unilateral steps by the United States to disarm further would be harmful to its interests and those of its allies. The book ultimately argues in favor of patience and persistence in the implementation of a balanced approach to nuclear strategy that encompasses political efforts to reduce nuclear dangers along with military efforts to deter them. “Well-researched and carefully argued.” ―Foreign Affairs
If you're an IT professional, you're busy enough trying to manage multiple systems and stay proactive with the technology demands of today's fast-moving companies. System Center Operations Manager 2007 is designed to make your life easier, and this comprehensive book is your one-stop gateway to it all. With intermediate to advanced coverage, this book gives you the information you need to deploy, manage, and maintain SCOM 2007, and use it to monitor your network.
Educated Ranting: B.A.C. Precious Speeches By: Brad Alan Clark Educated Ranting: B.A.C. Precious Speeches is a book that spans many different genres – education, self-improvement, current events, and more, all presented with relevant and personal short stories from author Brad Alan Clark’s life. The overall theme of this work is to challenge readers to learn about every subject in his or her life. Living life and all the situations, events, and encounters prompted Mr. Clark to write the book. His wish is that all who read the words of this work will be able to find and live a better life.
A secret worth killing for. A woman with no past. An act of treason that changed America.#1 bestselling author Brad Meltzer returns with THE HOUSE OF SECRETS When Hazel Nash was six years old, her father taught her: mysteries need to be solved. He should know. Hazel's father is Jack Nash, the host of America's favorite conspiracy TV show, The House of Secrets. Even as a child, she loved hearing her dad's tall tales, especially the one about a leather book belonging to Benedict Arnold that was hidden in a corpse. Now, years later, Hazel wakes up in the hospital and remembers nothing, not even her own name. She's told she's been in a car accident that killed her father and injured her brother. But she can't remember any of it, because of her own traumatic brain injury. Then a man from the FBI shows up, asking questions about her dad-and about his connection to the corpse of a man found with an object stuffed into his chest: a priceless book that belonged to Benedict Arnold. Back at her house, Hazel finds guns that she doesn't remember owning. On her forehead, she sees scars from fights she can't recall. Most important, the more Hazel digs, the less she likes the person she seems to have been. Trying to put together the puzzle pieces of her past and present, Hazel Nash needs to figure out who killed this man-and how the book wound up in his chest. The answer will tell her the truth about her father, what he was really doing for the government-and who Hazel really is. Mysteries need to be solved. Especially the ones about yourself.
Nothing is off-limits in this ultimately American text. Smuggling Elephants through Airport Security attempts to position large academic ideas in shared public spaces, often discovering the absurdity and humor in making such connections. The poems herein take the dizzying influences affecting the post-postmodern American and make poetry of it all, skipping whimsically from the Pixies to Plato’s “Allegory of the Cave,” from the Confederate flag to unisex public toilets, from eggplant emojis to Vladimir Putin stealing Robert Kraft’s Super Bowl ring. While the volume gives the reader a specific sense of voice and character, it also allows for identification with the author’s collected observations, all the while providing a succinct feel for the twenty-first-century American zeitgeist.
In this spirited survey of liberal lies and dirty tricks, Brad Miner, one of America's leading conservative insiders, offers a look at the American liberal tradition of slander, insult, and character assassination throughout history. Smear Tactics mines both today's papers and the classic campaigns of history for tales of liberal deception and manipulation. Tracing smears from the early days of our nation right through the run-up to the 2008 elections, Miner highlights the Left's most atrocious campaigns against: Soldiers: The media's attacks on our troops, from Vietnam to Iraq The Faithful: The Left's campaign to vilify Christians in American life Entrepreneurs: Is the American Dream dead? The Left says yes, and Girl Scout cookies, Wal-Mart, and Legos have all played a part. President Bush: He caused global warming and Hurricane Katrina? Smears against the man the Left loves to hate. As Brad Miner shows, American politics has never been a sport for gentlemen—but recent campaigns have proven dirtier than ever, full of negative ads, rumormongering, and worse. With the coming election a wide-open race, full of polarizing candidates of all stripes, the mud is about to start flying across the American landscape, and in Smear Tactics Brad Miner returns the fire—with a vengeance.
A secret worth killing for, a woman with no past, and an act of treason that changed America: #1 bestselling author Brad Meltzer returns with The House of Secrets. "When Hazel Nash was six years old, her father taught her: mysteries need to be solved. He should know. Hazel's father is Jack Nash, the host of America's favorite conspiracy TV show, The House of Secrets. Even as a child, she loved hearing her dad's tall tales, especially the one about a leather book belonging to Benedict Arnold that was hidden in a corpse. Now, years later, Hazel wakes up in the hospital and remembers nothing, not even her own name. She's told she's been in a car accident that killed her father and injured her brother. But she can't remember any of it, because of her own traumatic brain injury. Then a man from the FBI shows up, asking questions about her dad -- and about his connection to the corpse of a man found with an object stuffed into his chest: a priceless book that belonged to Benedict Arnold. Back at her house, Hazel finds guns that she doesn't remember owning. On her forehead, she sees scars from fights she can't recall. Most important, the more Hazel digs, the less she likes the person she seems to have been. Trying to put together the puzzle pieces of her past and present, Hazel Nash needs to figure out who killed this man -- and how the book wound up in his chest. The answer will tell her the truth about her father, what he was really doing for the government -- and who Hazel really is. Mysteries need to be solved. Especially the ones about yourself.
Tapping into the existing resources and staff available within your school, The Revitalized Tutoring Center provides an effective strategy to improve instruction and student performance. This practical guide shares the blueprint, best practices, and resources necessary to create and implement a robust, embedded tutoring center. This dynamic peer tutoring model brings together teachers, peers, and community members in a support network that identifies students in need and facilitates individualized instruction. With a peer tutoring model in place, schools are better positioned to initiate and sustain a variety of initiatives such as PLCs, RTI, formative assessment, community partnerships, and service learning, while creating equitable access and opportunity for all. This book illustrates how instructional leaders can leverage existing resources in a sustainable and cost-effective way to implement a model that ultimately leads to cultural changes, innovation, and significant academic improvement.
The rise in China's trade surplus, the increase in oil prices, and a slowdown in demand for U.S. assets from private investors abroad has increased the United States' reliance on foreign governments for financing. This report examines whether America's ability to secure large quantities of external financing from foreign governments is a reflection of its political power, a constraint on its ability to exercise power, or a combination of the two.
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