Never before has there been a caregiving book more needed than Sharing The Care. Every day I see families experience guilt and fear as they search for a care community for their loved ones. We have always known that if we all join together for the good of the residents, it works best. Now Sharing The Care takes us to another level of understanding how both sides think and how we can all do it right! I want all my families and staff to read this book because we truly believe we do share the care." Kathy Kalk, GM, Harbor Place, Port Saint Lucie, Florida."Truly a voice in the wilderness!" Steve Nyhan, Chaplain, The Palms, Sebring, Florida"It's just what the doctor ordered!" Carol Hopkins, Family Caregiver, Pultneyvill, New York
Makes charges about how politicians, the clergy, and families are failing to protect those in their care, presenting strong statements about personal responsibility and self-reliance in today's uncertain world.
During the mid-1990s a partnership was established between the Irish Ports Authority and its trade unions. This volume traces the progress, achievements and obstacles faced by the partnership based upon full access to the partners, workforce and documentation and records of the initiative.
Frances Tip DeQuill -- affluent housewife, mother, and sometimes newspaper writer -- was mortified when the iron door clanked shut. Yes, she was locked up in the Bridgeport jail. Imprisonment marked the beginning of the price she would pay for investigating a sequence of ominous, unlikely events that had occurred close to Bridgeport and the nearby ghost town of Bodie, California.Frances had been obsessed trying to unravel the mystery of the strange things that had happened, much like prospectors who had been driven to seek Bodie's Veda Madre. No warnings, no threats, and not even jail could divert her attention. Her quest for a story would take her back in time to the gold rush days and urge her to chronicle the stories of eight strangers who had struggled to reach Bodie seeking gold, love, lust, adventure or revenge. Her strangers would interact with some of the best known characters from the Old West and they would experience many historical happenings. But nothing they suffered would prepare them for their bizarre departure from Bodie.Would Frances find the truth? Could she escape her hunters? Would she have time to expose the cover-up and find the real meaning of Bodie Gone?
How has the recession affected the conduct of human resource management? How have HR departments and managers fared? Have leading firms taken measures to sustain and revive their businesses through innovative HR measures? How have union representation and influence been affected? Is the recession reshaping work and employment practices? These are among the questions answered in Recession at Work, the first systematic study in Europe to deal with the effects of the economic crisis on people at work. Drawing on survey data for Ireland provided by nearly 500 managers responsible for human resources, on focus groups of HR managers and trade union officials, and on detailed case studies of six major firms, the book provides an unrivalled picture of the effects of the current recession on how people are managed and how they are represented by trade unions. Examining the effects of the Irish recession on work and employment in the context of international experience and commentary, this book provides detailed information and analysis on the ways in which firms have sought to handle the challenges that have arisen since the severe reverse in Ireland’s economic fortunes in 2008.
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.
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