`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Technology promises to make learning better, cheaper, faster—but rarely has it kept that promise. The allure of educational technology is easy to understand. Classroom instruction is an expensive and time-consuming process fraught with contradictory theories and frustratingly uneven results. Educators, inspired by machines’ contributions to modern life, have been using technology to facilitate teaching for centuries. In Teaching Machines, Bill Ferster examines past attempts to automate instruction from the earliest use of the postal service for distance education to the current maelstrom surrounding Massive Open Online Courses. He tells the stories of the entrepreneurs and visionaries who, beginning in the colonial era, developed and promoted various instructional technologies. Ferster touches on a wide range of attempts to enhance the classroom experience with machines, from hornbooks, the Chautauqua movement, and correspondence courses to B. F. Skinner’s teaching machine, intelligent tutoring systems, and eLearning. The famed progressive teachers, researchers, and administrators that the book highlights often overcame substantial hurdles to implement their ideas, but not all of them succeeded in improving the quality of education. Teaching Machines provides invaluable new insight into our current debate over the efficacy of educational technology.
What do Rube Walberg, Mike Nagy, Kevin Millar, and Dustin Pedroia all have in common? They have all worn #15 for the Boston Red Sox. Since 1931, the Red Sox have issued 74 different numbers to more than 1,500 players. In this newly updated edition, Red Sox by the Numbers tells the story of every Red Sox player since ’31—from Bill Sweeney (the first Red Sox player to don #1) to J.T. Snow (#84, the highest numbered non-coach in Sox history). Each chapter also features a fascinating sidebar that reveals obscure players who wore certain numbers and also which numbers produced the most wins, home runs, and stolen bases in club history. Skyhorse Publishing, as well as our Sports Publishing imprint, are proud to publish a broad range of books for readers interested in sports—books about baseball, pro football, college football, pro and college basketball, hockey, or soccer, we have a book about your sport or your team. Whether you are a New York Yankees fan or hail from Red Sox nation; whether you are a die-hard Green Bay Packers or Dallas Cowboys fan; whether you root for the Kentucky Wildcats, Louisville Cardinals, UCLA Bruins, or Kansas Jayhawks; whether you route for the Boston Bruins, Toronto Maple Leafs, Montreal Canadiens, or Los Angeles Kings; we have a book for you. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to publishing books on subjects that are sometimes overlooked by other publishers and to authors whose work might not otherwise find a home.
A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.
Mental health is the one area of health care where people are often treated against their will, with the justification that it is in their own interest. This raises significant ethical questions and value dilemmas; questions of autonomy, human rights, power and treatment. An understanding of how values matter is of vital importance across all disciplines working within the mental health field. This book provides a comprehensive and exploratory text for practitioners, students and all those interested in developing a knowledge of both ethics and the wider framework of values-based practice. It is unique in being fully co-written by authors representing both service user and service provider perspectives. This exciting new text will enable the mental health practitioner to work more co-productively with service users within a humane and just approach to care. With an emphasis on rights-based compassionate care throughout, this book: - Tackles the issues of how mental health is understood through key theoretical debates about mental distress, values and labelling; - Encourages readers to think critically about their understanding of key issues such as recovery, autonomy, power, knowledge, diagnoses and empathy; - Draws on a wide range of case examples and exercises to help readers deepen their knowledge of values-based practice and ethics in mental health.
Had he been heir to a throne, Jack Conroy could not have felt the weight of expectation more. He’ll go to Wall Street just as his father did, but two things complicate the family plan. First, Jack discovers an affinity for landscape design. Second, he discovers Veronica Cashmiris. Jack’s parents assume that Veronica is just a college infatuation that will yield to Wall Street after graduation. However, Veronica is no passing fancy. She loves and understands Jack, perhaps better than his parents do. The intuition of Veronica and inclination of Jack give way to the world-wise wisdom of Jack’s parents. But what happens to Jack turns all hopes for his future into a kind of haunting reverie. It is not until Veronica gives birth to their son that hope returns.
Golf has been called the greatest of all games, but it has also been derided by none other than Mark Twain as nothing more than a good walk spoiled. Traditional teaching holds that golf originated in Scotland around the 15th century. However, there is historical evidence of games similar to golf being played in the low countries of Europe back in the 13th century. Over the many centuries of golf's evolution, the balls used have changed greatly, as have the clubs, the holes, the courses, and the entire game itself. The Historical Dictionary of Golf presents a comprehensive history of the game through a chronology, an introductory essay, a bibliography, photos, and over 300 cross-referenced dictionary entries on places, teams, terminology, and people, including Arnold Palmer, Greg Norman, Lee Trevino, Jack Nicklaus, Annika Sörenstam, Lorena Ochoa, Phil Mickelson, and, of course, Tiger Woods. Appendixes of the members of the World Golf Hall of Fame, the Major Championships of Golf, the International Team Events, and the Professional Tour Awards are also included.
This book examines youth justice in a UK and international context, while drawing on the author's experience in Scotland to highlight the challenge facing all jurisdictions in balancing welfare and justice. It explores the impact of political ideas and influences on both the structural and practical challenges of delivering youth justice and practice initiatives including early intervention, restorative justice, structured risk assessments, intensive supervision, maintaining change over time, and practice evaluation. The theoretical framework draws on social learning theory and the tradition of socio-education/social pedagogy as reflected in the UN Convention on the Rights of the Child. This is the only book to focus specifically on the application of evidence to service delivery within youth justice. It will be an essential text for social work students undertaking university-based modules or practice-based learning in services which address youth crime and youth justice, as well as other students interested in the application of criminology and youth justice principles. It will also be valuable for practitioners involved in delivering youth justice services, including those on post-qualifying social work training courses.
In February 2008, Bill Walton, after climbing to the top of every mountain he ever tried, suffered a catastrophic spinal collapse--the culmination of a lifetime of injuries--that left him in excruciating, debilitating, and unrelenting pain. Unable to walk, he underwent pioneering surgery and slowly recovered. The ordeal tested Walton to the fullest, but with extraordinary determination and sacrifice, he recovered. Now Bill Walton shares his life story in this remarkable memoir. Walton, the son of parents with no interest in athletics, played basketball in every spare moment. An outstanding player on a great high school team, he only wanted to play for John Wooden at UCLA--and Wooden wanted him. Walton was deeply influenced by the culture of the 1960s, but he respected the thoughtful, rigorous Wooden, who seemed immune to the turmoil of the times. Other than his parents, Wooden would be the greatest influence in Walton's life--the two would speak nearly every day for 43 years until Wooden's death. Throughout a brilliant championship career, accumulating injuries would afflict Walton. He would lose almost two-thirds of his playing time to injury. After his playing days ended, Walton chose a career in broadcasting, despite being a lifelong stutterer--once again he overcame a physical limitation and eventually won multiple broadcasting accolades. Wooden once said that no greatness ever came without sacrifice--nothing better illustrates this notion than Walton's life.--Adapted from dust jacket.
NEW YORK TIMES BESTSELLER • The NBA according to The Sports Guy—now updated with fresh takes on LeBron, the Celtics, and more! Foreword by Malcom Gladwell • “The work of a true fan . . . it might just represent the next phase of sports commentary.”—The Atlantic Bill Simmons, the wildly opinionated and thoroughly entertaining basketball addict known to millions as ESPN’s The Sports Guy, has written the definitive book on the past, present, and future of the NBA. From the age-old question of who actually won the rivalry between Bill Russell and Wilt Chamberlain to the one about which team was truly the best of all time, Simmons opens—and then closes, once and for all—every major pro basketball debate. Then he takes it further by completely reevaluating not only how NBA Hall of Fame inductees should be chosen but how the institution must be reshaped from the ground up, the result being the Pyramid: Simmons’s one-of-a-kind five-level shrine to the ninety-six greatest players in the history of pro basketball. And ultimately he takes fans to the heart of it all, as he uses a conversation with one NBA great to uncover that coveted thing: The Secret of Basketball. Comprehensive, authoritative, controversial, hilarious, and impossible to put down (even for Celtic-haters), The Book of Basketball offers every hardwood fan a courtside seat beside the game’s finest, funniest, and fiercest chronicler.
Advance Praise for THE 50 GREATEST RED SOX GAMES "Here's the deal. It costs about $43 for a grandstand seat at Fenway Park these days, unless you buy the ticket from a scalper, which makes the cost $2 million. If you went to just 50 games of any dimension that means the cost would be either $2,150 or $100 million. Here, for considerably less, you get the 50 greatest games the Red Sox ever played plus tight prose, snappy anecdotes, and reasoned judgments. Bargains like this don't come often. Plus, you don't even have to pay for parking." --Leigh Montville, author of Ted Williams: The Biography of an American Hero "It's a daunting task, but Cecilia Tan and Bill Nowlin have come up with the Red Sox greatest hits album, the box set. Enjoy." --Dan Shaughnessy, author of Reversing the Curse "Old Towne Team fans will think they have died and gone to heaven with The 50 Greatest Red Sox Games in their grasp. Informative, exciting, entertaining . . . Cecilia Tan and Bill Nowlin have done a good deed for the Fenway faithful." --Harvey Frommer, coauthor of Red Sox vs. Yankees: The Great Rivalry
Bill Greens father died suddenly when he was in Belfast. Spring was coming on, and Ireland was turning into its fabled green. When he returned for the funeral, he landed at JFK airport on his way home to Pittsburgh. Oddly, while on the concourse, he felt like he was floating. Green felt a deep sense of euphoria. Why did he take pleasurefor even a momentin his fathers death? In his mind, he had committed a grave and unforgiveable sin. Who was this man, his father? Green believed that perhaps knowing more would relieve his unending sense of grief. King of the Rocks is a book about searching the past; it is about psychoanalysis and dreams and about finding clues in a cache of old photos and letters. It is about baseball, exotic travel, polio, absence and drink, and the dense granitic silence of men.
Ever wonder whether Tiger Woods in his prime would have beaten Bobby Jones, Ben Hogan, or Jack Nicklaus in their primes? And could any of them have beaten Babe Zaharias? Obviously, if Bobby Jones were returned to life and health and then given his old hickory-shafted mashie, persimmon-headed driver, and rubber-core ball in a match against Jordan Spieth, the outcome would be foreordained. But what if the impact of the training, equipment, courses, and traveling conditions could be neutralized in order to create a measurement? Now for the first time, questions are answered about the relative abilities of the greatest players in the history of professional golf. In The Hole Truth Bill Felber provides a relativistic approach for evaluating and comparing the performance of golfers while acknowledging the game's changing nature. The Hole Truth analyzes the performances of players relative to their peers, creating an index of exceptionality that automatically factors the changing nature of the game through time. That index is based on the standard deviation of the performances of players in golf's recognized major championships dating back to 1860. More than two hundred players are rated in comparison with one another, more than sixty of them in detail with profiles providing context on their ranking. For the dedicated golf fan, The Hole Truth is an engaging way to see in the numbers where their favorite golfers rank across eras and where current players like Rory McIlroy and Inbee Park compare to the game's greats.
An Edgar Award finalist for Best Fact Crime, this “impressive…open-eyed investigative inquiry wrapped within a cultural history of rural America” (The Wall Street Journal) shows legendary statistician and baseball writer Bill James applying his analytical acumen to crack an unsolved century-old mystery surrounding one of the deadliest serial killers in American history. Between 1898 and 1912, families across the country were bludgeoned in their sleep with the blunt side of an axe. Jewelry and valuables were left in plain sight, bodies were piled together, faces covered with cloth. Some of these cases, like the infamous Villasca, Iowa, murders, received national attention. But few people believed the crimes were related. And fewer still would realize that all of these families lived within walking distance to a train station. When celebrated baseball statistician and true crime expert Bill James first learned about these horrors, he began to investigate others that might fit the same pattern. Applying the same know-how he brings to his legendary baseball analysis, he empirically determined which crimes were committed by the same person. Then after sifting through thousands of local newspapers, court transcripts, and public records, he and his daughter Rachel made an astonishing discovery: they learned the true identity of this monstrous criminal. In turn, they uncovered one of the deadliest serial killers in America. Riveting and immersive, with writing as sharp as the cold side of an axe, The Man from the Train paints a vivid, psychologically perceptive portrait of America at the dawn of the twentieth century, when crime was regarded as a local problem, and opportunistic private detectives exploited a dysfunctional judicial system. James shows how these cultural factors enabled such an unspeakable series of crimes to occur, and his groundbreaking approach to true crime will convince skeptics, amaze aficionados, and change the way we view criminal history.
A compendium of profiles, interviews, and reviews published by the South Carolina book review editor Art and Craft presents the hand-picked fruit of Bill Thompson's three decades covering writers and writing as book review editor of Charleston, South Carolina's Post and Courier. Beginning with a foreword by Charleston novelist Josephine Humphreys, this collection is a compendium of interviews featuring some of the most distinguished novelists and nonfiction writers in America and abroad, including Tom Wolfe, Pat Conroy, Joyce Carol Oates, Rick Bragg, and Anthony Bourdain, as well as many South Carolinians. With ten thematic chapters ranging from the Southern Renaissance, literature, biography, and travel writing to crime fiction and Civil War history, Art and Craft also includes a sampling of Thompson's reviews. A foreword is written by South Carolina novelist Josephine Humphreys, who is author of Dreams of Sleep (winner of the 1985 Ernest Hemingway Award for First Fiction), Rich in Love (made into a major motion picture), The Fireman's Fair, and Nowhere Else on Earth. Featuring: Jack Bass, Rick Bragg, Roy Blount, Jr., Robin Cook, Pat Conroy, Patricia Cornwell, Dorothea Benton Frank, Herb Frazier, Sue Grafton, Carl Hiaasen, Sue Monk Kidd, Brian Lamb, Bret Lott, Jill McCorkle, James McPherson, Mary Alice Monroe, Joyce Carol Oates, Carl Reiner, Dori Sanders, Charles Seabrook, Anne Rivers Siddons, Lee Smith, Mickey Spillane, Paul Theroux, Tom Wolfe
Richard Flanagan: Critical Essays is the first book to be published about the life and work of this major world author. Written by twelve leading critics from Australia, Europe and North America, these richly varied essays offer new ways of understanding Flanagan’s contribution to Tasmanian, Australian and world literature. Flanagan’s fictional worlds offer empathetic, often poignant, renderings of those whose voices have been lost beneath official accounts of history, stories from a small region that have made their mark on a global scale. Considering his seven novels as well as his non-fiction, journalism and correspondence, this collection examines the historical and geographical factors that have shaped Flanagan’s representation of Tasmanian identity. This collection offers new insights into a determinedly regional writer, and the impact he has had on a local, national and global scale.
The untold story of the time when the New York Yankees were a laughingstock--and how out of that abyss emerged the modern Yankees dynasty, one of the greatest in all of sports The New York Yankees have won 27 world championships and 40 American League pennants, both world records. They have 26 members in the Hall of Fame. Their pinstripe swag is a symbol of "making it" worn across the globe. Yet some 25 years ago, from 1989 to 1992, the Yankees were a pitiful team at the bottom of the standings, sitting on a 14-year World Series drought and a 35 percent drop in attendance. To make the statistics worse, their mercurial, bombastic owner was banned from baseball. But out of these ashes emerged a modern Yankees dynasty, a juggernaut built on the sly, a brilliant mix of personalities, talent, and ambition. In Chumps to Champs, Pennington reveals a grand tale of revival. Readers encounter larger than life characters like George Steinbrenner and unexplored figures like Buck Showalter, three-time manager of the year, Don Mattingly, and the crafty architect of it all--general manager, Gene Michael, who assembled the team's future stars--Rivera, Jeter, Williams, O'Neill, and Pettitte. Drawing on unique access, Pennington tells a wild and raucous tale.
What if Babe Ruth had not been sold to the Yankees in 1920 and instead played his entire career in Boston? What if Muhammad Ali had lost or quit in his first fight against Sonny Liston? What if the Brooklyn Dodgers and New York Giants had never moved to the West Coast? What if Vince Lombardi had become head coach of his hometown Giants instead of heading to Green Bay? How would sports history, and our perception of it, be different today? These are some of the questions asked and answered in this entertaining book of alternate history, the first book of its kind in the field of sports. It is sure to appeal to every thoughtful sports fan. Skyhorse Publishing, as well as our Sports Publishing imprint, are proud to publish a broad range of books for readers interested in sports—books about baseball, pro football, college football, pro and college basketball, hockey, or soccer, we have a book about your sport or your team. Whether you are a New York Yankees fan or hail from Red Sox nation; whether you are a die-hard Green Bay Packers or Dallas Cowboys fan; whether you root for the Kentucky Wildcats, Louisville Cardinals, UCLA Bruins, or Kansas Jayhawks; whether you route for the Boston Bruins, Toronto Maple Leafs, Montreal Canadiens, or Los Angeles Kings; we have a book for you. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to publishing books on subjects that are sometimes overlooked by other publishers and to authors whose work might not otherwise find a home.
Long cherished as the cultural heart of Baltimore, Mount Vernon Place arose in the wake of a contested idea: the construction of America's first freestanding monument to George Washington. Responding to opposition from local residents, Revolutionary War hero and Federalist statesman John Eager Howard offered part of his wooded estate as an alternative site for this bold and graceful Doric column. After its dedication in 1829, Howard's heirs developed the area into public parks and individual building lots. Mount Vernon Place became an early and successful model of nlightened civic virtue and shrewd commercial enterprise. Noted writer John Dorsey observes, "It is the history, the accumulated life, that gives the Place its depth of sensation." Images of America: Mount Vernon Place explores this depth and chronicles the growth of this gracious urban space from its 19thcentury origins to the present day.
When Bill James published his original Historical Baseball Abstract in 1985, he produced an immediate classic, hailed by the Chicago Tribune as the “holy book of baseball.” Now, baseball's beloved “Sultan of Stats” (The Boston Globe) is back with a fully revised and updated edition for the new millennium. Like the original, The New Bill James Historical Baseball Abstract is really several books in one. The Game provides a century's worth of American baseball history, told one decade at a time, with energetic facts and figures about How, Where, and by Whom the game was played. In The Players, you'll find listings of the top 100 players at each position in the major leagues, along with James's signature stats-based ratings method called “Win Shares,” a way of quantifying individual performance and calculating the offensive and defensive contributions of catchers, pitchers, infielders, and outfielders. And there's more: the Reference section covers Win Shares for each season and each player, and even offers a Win Share team comparison. A must-have for baseball fans and historians alike, The New Bill James Historical Baseball Abstract is as essential, entertaining, and enlightening as the sport itself.
Playing Cypress Point is a memorable experience, but only part of the larger story of golf. Read about the beginnings at St. Andrews, and the spread of the game beyond Scotland. Learn about the roles King James IV, Old Tom Morris, Francis Ouimet, and Bobby Jones had in this growth, and about one family's place in this stream of events, ending with a trip to Cypress. Written in a Biblical-like style.
This celebration of the English countryside does not only focus on the rolling green landscapes and magnificent monuments that set England apart from the rest of the world. Many of the contributors bring their own special touch, presenting a refreshingly eclectic variety of personal icons, from pub signs to seaside piers, from cattle grids to canal boats, and from village cricket to nimbies. First published as a lavish colour coffeetable book, this new expanded paperback edition has double the original number of contributions from many celebrities including Bill Bryson, Michael Palin, Eric Clapton, Bryan Ferry, Sebastian Faulks, Kate Adie, Kevin Spacey, Gavin Pretor-Pinney, Richard Mabey , Simon Jenkins, John Sergeant, Benjamin Zephaniah, Joan Bakewell, Antony Beevor, Libby Purves, Jonathan Dimbleby, and many more: and a new preface by HRH Prince Charles.
Winner, Journalistic Achievement Award, Texas Historical Foundation, 2004 From the simplest slab of weathered stone to the most imposing mausoleum, every marker in a Texas cemetery bears witness to a life that—in ways small or large—helped shape the history and culture of the state. Telling the stories of some of these significant lives is the purpose of this book. Within its pages, you'll meet not only the heroes of the Texas Revolution, for example, but also one of the great African American cowboys of the traildriving era (Bose Ikard) and the first woman in Texas elected to statewide office (Annie Webb Blanton). Visiting cemeteries from every era and all regions of the state, Bill Harvey recounts the histories of famous, infamous, and just plain interesting Texans who lie at rest in Texas cemeteries. The book is organized alphabetically by city for easy reference. For each city, Harvey lists one or more cemeteries, giving their location and history, if significant. At the heart of the book are his profiles of the noteworthy people buried in each cemetery. They include not only famous but also lesser-known and even unknown Texans who made important contributions to the state in the arts, sports, business, military service, politics—truly every area of communal life. For those who want to visit these resting places, Harvey also includes tips on finding cemeteries, locating gravesites, and taking good photographs. Spend time with him in the graveyards of Texas, and you'll soon appreciate what fascinating stories the silent stones can tell.
The objective of this book is to illustrate how golf became such a popular pastime in America. The roles people played in making that so are long-forgotten, distant memories with the exception of a few, like Harry Vardon. But for overpopulation in Europe and political strife, which led to a mass exodus to North America, it is conceivable that golf would be no more thought of in this country than cricket, rugby, or soccer. The lowly golf professionals that escaped abject poverty and war for a better life and Harry Vardon were instrumental in growing the game. We owe them a debt that can never be repaid.
As jazz enters its second century it is reasserting itself as dynamic and relevant. Boston Globe jazz writer and Emerson College professor Bill Beuttler reveals new ways in which jazz is engaging with society through the vivid biographies and music of Jason Moran, Vijay Iyer, Rudresh Mahanthappa, The Bad Plus, Miguel Zenón, Anat Cohen, Robert Glasper, and Esperanza Spalding. These musicians are freely incorporating other genres of music into jazz—from classical (both western and Indian) to popular (hip-hop, R&B, rock, bluegrass, klezmer, Brazilian choro)—and other art forms as well (literature, film, photography, and other visual arts). This new generation of jazz is increasingly more international and is becoming more open to women as instrumentalists and bandleaders. Contemporary jazz is reasserting itself as a force for social change, prompted by developments such as the Black Lives Matter, #MeToo movements, and the election of Donald Trump.
The former U.S. Senator and member of two championship New York Knicks teams revisits his first career in a series of personal observations and reflections that illustrate how the "right stuff" on the court is a proving ground for the "right stuff" in life
While not a 'picture book' in the traditional sense. This Day in New York Sports is a bit of a family photo album. It is the album of the family of New York sports over more than 150 years as expressed by a series of daily entries on each day of the year. Within the book you'll find famous members of the family and also those little noted nor long remembered. Day by day as you scroll through the years, you will be introduced (or may be re-introduced) to the names who made New York sports one of the most interesting and compelling dramas in the social history of America for the last century and a half.
This annual baseball reference guide includes pitcher projections, base running analysis, hitter projections, team efficiency summaries, player win-shares, manager's records, and more.
The Show" is the second most widely-read column in Sports Illustrated, after Rick Reilly, who will write one of the book's introductions. Sports Illustrated has over three million subscribers, the third highest magazine circulation in the United States, and is read by 23 million adults each week. The Best Of "The Show" will appeal to fans of Rick Reilly's Life of Reilly and Bill Geist's Fore! Play, both of which were bestsellers. Scheft was the Emmy Award-nominated head monologue writer for David Letterman for 13 years and routinely appears on the air with him. He is a frequent guest on the talk show circuit and on sports radio programs all over the country.
For more than 20 years, Bill Walton has been one of the National Basketball Association's greatest and most outspoken players and commentators. Now, the NBA Showtime host sounds off on his own turbulent career, other players, and the cutthroat world of the NBA.
The most honored literary series in America begins its fourth decade. With a brilliant collection of stories, essays, memoirs, and poems selected from hundreds of the best small presses, the annual Pushcart Prize sets the standard of excellence for literary anthologies. Each year it invites nominations from a wide array of little magazines and small presses and presents over sixty of the best; and each year its annual volume is hailed as a touchstone of literary discovery. For its thirty-first anniversary celebration, the Pushcart Prize surpasses its own reputation with an astonishing diversity of writers—some renowned and many others destined for fame.
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