Bill Hefley's Books

eSourcing Capability Model for Client Organizations - eSCM-CL

By: Bill Hefley,Ethel Loesche

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eSourcing Capability Model for Client Organizations - eSCM-CL

By: Bill Hefley,Ethel Loesche

Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

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449

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Van Haren

Published Date

ISBN 10

9401800588

ISBN 13

9789401800587

eSourcing Capability Model for Service Providers eSCM-SP

By: Bill Hefley,Elaine B. HyderKeith Heston,Mark Paulk

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eSourcing Capability Model for Service Providers eSCM-SP

By: Bill Hefley,Elaine B. HyderKeith Heston,Mark Paulk

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

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353

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Van Haren

Published Date

ISBN 10

9401801258

ISBN 13

9789401801256

The People CMM

A Framework for Human Capital Management

By: Bill Curtis,William E. Hefley,Sally A. Miller

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The People CMM

A Framework for Human Capital Management

By: Bill Curtis,William E. Hefley,Sally A. Miller

Organizations are now competing in two markets, one for their products and services and one for the talent required to produce or perform them. Success in the former is determined by success in the latter. The ability to compete is directly related to the ability to attract, develop, motivate, organize, and retain the talented people needed to accomplish strategic business objectives. The People CMM, as documented in this authoritative book, is a framework for human capital management. Broadly adopted by small and large organizations worldwide, it provides proven tools for addressing strategic workforce and critical people issues. It helps organizations: Establish workforce practices aligned with current and future business objectives Characterize the maturity of workforce practices Guide a program of continuous workforce development Integrate workforce development with continual process improvement People CMM®, Second Edition, documents Version 2 of the People CMM and Describes practices for each maturity level, with guidance on how to interpret and apply them Explains capabilities for workforce development at each maturity level Shows how to apply the framework as a workforce assessment standard and a guide in planning and implementing improvement Presents case studies to illustrate how the People CMM has lead organizations to effective, repeatable, and lasting success in workforce development The book is aimed at people responsible for developing and implementing human capital strategies and plans in their organizations, managing or developing the workforce, implementing advanced workforce practices, nurturing teams, and transforming organizational culture. It is especially useful for businesses undergoing critical organizational changes.

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Page Count

827

Publisher

Pearson Education

Published Date

ISBN 10

0321659791

ISBN 13

9780321659798

Tears so Dark

By: Bill Hefley

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Tears so Dark

By: Bill Hefley

Poetry is the backdoor to the soul. This book explores the darkest areas of humanity through poetry, while leaving the readers' imagination to its own devices and creativity, leads them down a path that few humans ever dare to tread. It cuts through the net of denial like a finely honed razor. Explore thoughts on veterans, American Indians, addictions, redneck life, relationships, and sub-cultural influences in this collection.

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Page Count

106

Publisher

Lulu.com

Published Date

ISBN 10

1304743470

ISBN 13

9781304743473

I Live for This!

Baseball's Last True Believer

By: Bill Plaschke,Tommy Lasorda

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I Live for This!

Baseball's Last True Believer

By: Bill Plaschke,Tommy Lasorda

An award-winning sportswriter teams up with LA Dodgers manager and Hall of Famer Tommy Lasorda to reveal the secrets of his unlikely success. Tommy Lasorda is baseball's true immortal and one of its larger than life figures. A former pitcher who was overshadowed by Sandy Koufax, Lasorda went on to a Hall of Fame career as a manager with one of baseball's most storied franchises. His teams won two World Series, four National League pennants, and eight division titles. He was twice named National League manager of the year and he also led the United States baseball team to the gold medal at the 2000 Summer Olympics. In I Live for This! award-winning sportswriter Bill Plaschke shows us one of baseball's last living legends as we've never seen him before, revealing the man behind the myth, the secrets to his amazing, unlikely success, and his unvarnished opinions on the state of the game. Bravely and brilliantly, I Live for This! dissects the personality to give us the person. By the end we’re left with an indelible portrait of a legend that, if Tommy Lasorda has anything to say about it, we won’t ever forget.

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Page Count

273

Publisher

HMH

Published Date

ISBN 10

0547347278

ISBN 13

9780547347271

Modern Day Heroes

In Defense of America

By: Pete Mitchell,Bill Perkins

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Modern Day Heroes

In Defense of America

By: Pete Mitchell,Bill Perkins

For a country that prides itself on technology and cutting edge advancements in the medical field, it is somewhat surprising that the thing that most catches our attention is not innovation, rather it is the sacrifices of the few for the betterment of the many. These Modern Day Heroes are so much more than dates and events, they are men and women with lifelong stories. A hero is not defined by one single action; rather a hero is forged by his character that triumphs at a definitive moment in time. Heroes that have given their lives in service to this country have given us more than we can ever repay. These heroes are men and women with fathers and mothers, husbands and wives; they have families that they loved and families that loved them. They are more than a heroic instance, they are the culmination of lives lived with purpose. These are the stories of the medic and the lieutenant, the police officer and the fighter pilot; these are the stories of fathers, sons, mothers, and daughters; indeed these are the stories of dedicated, hard-working Americans. The stories of these Modern Day Heroes are the stories of American sacrifice, often paid in blood, that have been made directly and indirectly on our behalf. When the story of a hero is told, people often pause at the dynamism of the story or the virtues made manifest by the hero. The reasons for this pause are as myriad as the individuals who listen to the stories. However, on the most basic level all of us pause out of the simple feeling of pride we get from hearing of great deeds done by our fellow countrymen. These Modern Day Heroes give us confidence that with all of the uncertainty in the world, American will continue to stand strong. God bless our nation's heroes, and God bless the U.S.A!

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Page Count

386

Publisher

Anderson-Noble Publishing, LLC

Published Date

ISBN 10

0975481991

ISBN 13

9780975481998

The Neyer/James Guide to Pitchers

An Historical Compendium of Pitching, Pitchers, and Pitches

By: Bill James,Rob Neyer

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The Neyer/James Guide to Pitchers

An Historical Compendium of Pitching, Pitchers, and Pitches

By: Bill James,Rob Neyer

Preeminent baseball analyst Bill James and ESPN.com baseball columnist Rob Neyer compile information on pitches and their origins, nearly two thousand pitchers, and more in this comprehensive guide. Pitchers, the pitches they throw, and how they throw them—they’re the stuff of constant scrutiny, but there's never been anything like a comprehensive source for such information…until now. Bill James and Rob Neyer spent over a decade compiling the centerpiece of this book, the Pitcher Census, which lists specific information for nearly two thousand pitchers, ranging throughout the history of professional baseball. Their guide also includes a dictionary describing virtually every known pitch, biographies of great pitchers who have been overlooked, and top ten lists for fastballs, spitballs, and everything in between. James and Neyer also weigh in on the debate over pitcher abuse and durability, offer a formula for predicting the Cy Young Award winner, and reveal James’s Pitcher Codes. Learn about the origins and development of baseball’s most important pitches and more knuckleballers and submariners than you ever thought existed! Baseball’s action always starts with the pitchers. Begin to understand them and join in on entertaining debates while having a great deal of fun with the history of the game that captivates so many with this one-of-a-kind guide.

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Page Count

500

Publisher

Simon and Schuster

Published Date

ISBN 10

1439103771

ISBN 13

9781439103777

Understanding Building Failures

By: James Douglas,Bill Ransom

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Understanding Building Failures

By: James Douglas,Bill Ransom

Building defects still continue to plague the construction industry. The lessons learned over the last forty years have not been fully applied. Many new or refurbished buildings still leak or crack. Lack of awareness by designers and installers as to the main mechanisms that trigger such failures remains a problem for the industry. Investigating and rectifying building failures form a major part of building surveyors’ bread and butter work. This book provides guidance on this work for typical residential, commercial and industrial buildings – with advice on how to diagnose a wide range of defects with an emphasis on evidence based practice throughout. It considers both modern and older construction methods, together with new and traditional materials. The particular problems of alteration and renovation work are also discussed. The first four chapters provide information and guidance on the methodology for investigating failures – how to prepare for and conduct an investigation into a building defect and subsequently diagnose its cause in a logical manner. This fourth edition has been updated and expanded to cover the latest diagnostic procedures and research. It also includes Appendices and a new Bibliography, and provides an extensive list of books on building pathology and related topics in the UK and North America. It is essential reading for all students and practitioners interested in building surveying and building conservation.

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Page Count

347

Publisher

Routledge

Published Date

ISBN 10

1136448799

ISBN 13

9781136448799

The Big Sort

Why the Clustering of Like-Minded America Is Tearing Us Apart

By: Bill Bishop

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The Big Sort

Why the Clustering of Like-Minded America Is Tearing Us Apart

By: Bill Bishop

The award-winning journalist reveals the untold story of why America is so culturally and politically divided in this groundbreaking book. Armed with startling demographic data, Bill Bishop demonstrates how Americans have spent decades sorting themselves into alarmingly homogeneous communities—not by region or by state, but by city and neighborhood. With ever-increasing specificity, we choose the communities and media that are compatible with our lifestyles and beliefs. The result is a country that has become so ideologically inbred that people don't know and can't understand those who live just a few miles away. In The Big Sort, Bishop explores how this phenomenon came to be, and its dire implications for our country. He begins with stories about how we live today and then draws on history, economics, and our changing political landscape to create one of the most compelling big-picture accounts of America in recent memory.

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Page Count

478

Publisher

Houghton Mifflin Harcourt

Published Date

ISBN 10

0547525192

ISBN 13

9780547525198

Systems Analysis and Design: People, Processes, and Projects

By: Keng Siau,Roger Chiang,Bill C. Hardgrave

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Systems Analysis and Design: People, Processes, and Projects

By: Keng Siau,Roger Chiang,Bill C. Hardgrave

For the last two decades, IS researchers have conducted empirical studies leading to a better understanding of the impact of Systems Analysis and Design methods in business, managerial, and cultural contexts. SA&D research has established a balanced focus not only on technical issues, but also on organizational and social issues in the information society..This volume presents the very latest, state-of-the-art research by well-known figures in the field. The chapters are grouped into three categories: techniques, methodologies, and approaches.

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Page Count

241

Publisher

Routledge

Published Date

ISBN 10

1317459113

ISBN 13

9781317459118

Outsourcing Professionals - Guide to Corporate Responsibility

By: Ron Babin,Bill Hefley

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Outsourcing Professionals - Guide to Corporate Responsibility

By: Ron Babin,Bill Hefley

Corporate Social Responsibility (CSR) is about managing an organization s impact on society and the environment through its operations, products or services and through its interaction with key stakeholders such as employees, customers, investors and suppliers. This book addresses how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate responsibility policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CR policies, and provides multiple resources for readers. Active for several years within the IAOP is the Corporate Social Responsibility (CSR) Subcommittee of the IAOP Advocacy and Outreach Committee. As an outgrowth of the work of the CSR Subcommittee, the need for an Outsourcing Professional s Guide to CSR was identified.From both the 2009 and the more recent 2011 IAOP survey on corporate social responsibility in outsourcing, it was shown that an overwhelming (and consistent) 84-85% of organizations would follow IAOP guiding principles for socially responsible outsourcing. This stable percentage of organizations looking for guidance bodes well for the development of the IAOP s Outsourcing Professionals Guide to Corporate Social Responsibility.IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars.85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers.

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Page Count

191

Publisher

Van Haren

Published Date

ISBN 10

9087538197

ISBN 13

9789087538194

eSourcing Capability Model for Service Providers eSCM-SP

By: Bill Hefley,Elaine B. HyderKeith Heston,Mark Paulk

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eSourcing Capability Model for Service Providers eSCM-SP

By: Bill Hefley,Elaine B. HyderKeith Heston,Mark Paulk

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353

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Van Haren

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ISBN 10

9401801258

ISBN 13

9789401801256

eSourcing Capability Model for Client Organizations - eSCM-CL

By: Bill Hefley,Ethel Loesche

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eSourcing Capability Model for Client Organizations - eSCM-CL

By: Bill Hefley,Ethel Loesche

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Page Count

449

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Van Haren

Published Date

ISBN 10

9401800588

ISBN 13

9789401800587

The People CMM

A Framework for Human Capital Management

By: Bill Curtis,William E. Hefley,Sally A. Miller

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The People CMM

A Framework for Human Capital Management

By: Bill Curtis,William E. Hefley,Sally A. Miller

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827

Publisher

Pearson Education

Published Date

ISBN 10

0321659791

ISBN 13

9780321659798

Giving

How Each of Us Can Change the World

By: Bill Clinton

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Giving

How Each of Us Can Change the World

By: Bill Clinton

Examines the types of charitable work done by individuals and nonprofit organizations to demonstrate how anyone can make a difference in society through the life-changing act of giving.

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Page Count

436

Publisher

Random House Large Print Publishing

Published Date

ISBN 10

0739368087

ISBN 13

9780739368084

My Life: The Early Years

Volume I: The Early Years

By: Bill Clinton

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My Life: The Early Years

Volume I: The Early Years

By: Bill Clinton

#1 New York Times Bestseller President Bill Clinton’s My Life is the strikingly candid portrait of a global leader who decided early in life to devote his intellectual and political gifts, and his extraordinary capacity for hard work, to serving the public. My Life: The Early Years (Volume I) shows us the progress of a remarkable American, who, through his own enormous energies and efforts - fueled by an impassioned interest int he political process - made the unlikely journey from his birth in hope Arkansas, to his election as the 42nd President of the United States. Also available - My Life: The Presential Years (Volume II)

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654

Publisher

Vintage

Published Date

ISBN 10

1400096715

ISBN 13

9781400096718

Bill Graham Presents

My Life Inside Rock And Out

By: Bill Graham,Robert Greenfield

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Bill Graham Presents

My Life Inside Rock And Out

By: Bill Graham,Robert Greenfield

The national best-selling autobiography of Bill Graham, the colorful, larger-than-life architect of the modern concert industry

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Page Count

612

Publisher

Da Capo Press

Published Date

ISBN 10

0306813491

ISBN 13

9780306813498

Bill

By: ,Bill

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Bill

By: ,Bill

Bill is a story of the author's life as he has lived it. He is a boy who has experienced life as a member of a family that was poor but faithful to one another. He has gone through boyhood and into manhood, living life to the fullest and experiencing two marriages and two divorces and with the honor of having a son born on his birthday by his second wife. His son continues to make his life worthwhile with each passing day.

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108

Publisher

Christian Faith Publishing, Inc.

Published Date

ISBN 10

1098078500

ISBN 13

9781098078508

State of the Union Addresses of William J. Clinton

By: William J. Clinton

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State of the Union Addresses of William J. Clinton

By: William J. Clinton

Dates of addresses by William J. Clinton in this Book: January 25, 1994; January 24, 1995; January 23, 1996; February 4, 1997; January 27, 1998; January 19, 1999; January 27, 2000

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108

Publisher

Echo Library

Published Date

ISBN 10

1406846333

ISBN 13

9781406846331

Who's Looking Out for You?

By: Bill O'Reilly

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Who's Looking Out for You?

By: Bill O'Reilly

Makes charges about how politicians, the clergy, and families are failing to protect those in their care, presenting strong statements about personal responsibility and self-reliance in today's uncertain world.

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Page Count

326

Publisher

Random House Large Print Publishing

Published Date

ISBN 10

0375432183

ISBN 13

9780375432187

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