Unfortunately, the world is full of screwed-up people. But the good news, says Elizabeth Brown, is that your world no longer has to revolve around them. With brilliant insights and a keen sense of humor, this trusted author and sought-after speaker shows readers how to: • stop the power of whatever is eating them alive • productively respond when confronted • remain poised and in control when everyone around them loses it • win fairly in unfair battles • let go of what has been, or what they wish would be, and live triumphantly now Dozens of real-life success stories, brief diagnostic tests, and practical tools are included to help readers assess their own situations and gain confidence to change self-defeating behaviors. This popular word-of-mouth bestseller now has an updated look.
This is the first manifesto for Health Humanities worldwide. It sets out the context for this emergent and innovative field which extends beyond Medical Humanities to advance the inclusion and impact of the arts and humanities in healthcare, health and well-being.
Whether he was trying to geld a spooked stallion in a blizzard or found himself in the middle of an all-out fracas involving a monkey's abscessed tooth and a shotgun, he took it in stride, with great affection for both his four-legged patients and his two-legged clients.
Whether he's escaping the personal vendetta of a bull named Killer (I was a matador without a cape), entangled with a rabid cow, chasing a stallion (well, not quite, anymore...) through downtown Bangor, performing heart surgery in an arena, or having a close encounter?while airborne?with a B-52 bomber, this vet regards it all as part of a (long) working day.
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
CSS has grown from a language for formatting documents into a robust languagefor designing web applications. Its simplicity is deceptive, however. It belies the complexity of the box model, stacking contexts, specificity, and the cascade. CSS mastery lies in understanding these concepts and how to take advantage of them. This book will show you how to write better, more efficient CSS, and to use the plethora of the new cutting-edge CSS features available to the front-end developer. You'll also learn to master tools that will improve your workflow. Organize your CSS to create efficient, reusable, and maintainable code Discover complex layout techniques: grid layouts, multi-column layouts, and more Use advanced effects: transitions, transforms, filter effect, and animations Re-use and dynamically control CSS values with custom properties Combine CSS and SVG to create seriously powerful graphics This edition has been thoroughly updated to cover newer CSS features and techniques, including new chapters on visual effects and managing document scroll.
First published in 1997 this study presents the results of three recent studies on aging in homosexual men, focusing on their lives, relationships, hopes and fears, and attitudes about AIDS. Topics include challenges to stereotypes of the older gay male, ageism and heterosexism, social life, and sexual behavior.
Today, when companies and customers are faced with an infinite number of messages, the word "relevance" has taken on a new meaning and dimension. We know that relevance matters, but what does that mean exactly? Andy Coville guides leaders and executives toward the realization that if they can focus on a single, guiding principle--a magnetic one--that permeates their brand or company, customers will not only engage but change thinking and behavior in turn. Relevance takes us through the dimensions of relevance--both qualitative and quantitative--in order to find the starting point on the Relevance Scale: where we are and where to go from here. The book walks the reader through the elements of staying relevant as well as the circumstances that contribute to establishing a relevance platform. The author offers many examples as well as explaining messaging strategies. Whether you are working with a consumer product, a nonprofit, or a B2B company, Andy Coville believes you, your brand, or your company have the power to change and influence behavior and make an impact.
Brand New’s revolutionary innovation process is a proven road map you can put to work immediately to create successful new products, services, and business models. Written by leading innovation practitioners, and the coauthor of the bestseller Customers for Life, the authors of this tightly focused, highly entertaining book have nailed the issue perfectly when it comes to successfully introducing anything new. Research shows people like new products and services. Indeed they go out of their way to try to find them. Yet companies are truly terrible at providing new products and services that meet these customers’ needs. Why are companies so bad at giving customers what they want? Because they lack a simple proven process that makes sure innovation occurs efficiently time after time. No one knows this better than Mike Maddock and his team at Maddock Douglas, the Agency of Innovation,TM which has worked closely with more than a quarter of Fortune 100. To solve the innovation paradox, Maddock explains the process his team has used to help the world’s best companies and shows you how to Find needs and opportunity in the marketplace Come up with significant market insights Create compelling communication (using the actual words your customers use) to convince people to try your new creation What has worked for some of the world’s most successful companies, when it comes to innovation, will work for you. Start putting the lessons of Brand New to work for you...before the competition does.
How do we help make black America better? Jesse Brown reminds us that we gain financial success and security when we pay ourselves first."-Tavis Smiley, author of How to Make Black America Better: Leading Black Americans Speak Out "Jesse Brown's commonsense approach is a surefire way to watch your money grow."-Myra J., The Tom Joyner Morning Show Achieve your financial freedom with step-by-step instructions from award-winning investment manager Jesse B. Brown. Discover the easy-to-follow, down-to-earth secret to living your dreams, whether it's buying a new home, buying a new car, sending your children to college, retiring rich, or going on that once-in-a-lifetime vacation. Pay Yourself First is a must-have reference guide for all African Americans who want to experience their own financial security. If you make less than $30,000 a year-or if you are simply a first-time investor-here is your financial "411" on: * How to get out of debt and stay out of debt permanently * How to avoid the most common mistakes people make with their money * How to put time and money to work for you instead of against you * Everything you need to know about today's best investment options, including IRAs, insurance, stocks, bonds, and mutual funds Jesse Brown has already shown thousands and thousands of African Americans how to successfully manage their money-and make even more while they're doing it. Now you can begin your own journey to wealth. From free money for family emergencies to the fundamentals of saving and investing, Jesse Brown will give you the help you need to secure the things you want and be a winner.
In the period just before and after the founding of the Federal Reserve System in 1913, bankers, economists, and legislators were intensely absorbed in discussing how to assure a proper functional relationship between the future central bank and the commercial banking system. During the sixty-odd years that followed, many changes have occurred to affect one side or the other of the Federal Reserve-banking system relationship. Much less attention has been devoted, however, to the current state of the relationship between the banking system and the Federal Reserve in regard to the conduct of national monetary policy. It is to this area-in the fundamentally important field of macroeconomic policy-that this book is addressed. The field is large, and the Federal Reserve Board shares responsibility with other important economic decision-makers for guiding the course of the economy. The book does not undertake to cover the whole subject of macroeconomic policy. What it does seek to examine are two areas that stand squarely at the common border where Fed monetary control meets the banking system.
The focus of Women Television Producers is upon a new cadre of women producers, who, as a result of rulings by the Equal Employment Opportunities Commission in the early seventies, found employment in the three major networks beginning in 1971-72. In the following decade many of them emerged as television producers and writers."--BOOK JACKET.
Your journey toward long-lasting happiness begins here. In just ten steps, Dr. Michael B. Brown provides a clear path through a discipline of daily loving that will lead you to purpose and joy in life. Follow these steps to bring meaning to your home, romantic relationships, workplace, personal friendships, and your own sense of self.
Debates on historical and contemporary racism have recently become the subject of increasing public interest. The Black Lives Matter movement as well as the Covid-19 pandemic have underlined the importance and urgent necessity of examining racism in society from a multidisciplinary angle. The many facets of racism in the past and present also challenge the way we deal with history ("historical culture") in a globalized world. Rather than focusing on the history of ideas and its discursive development, this volume will focus on the practices of actors. It examines how and which practices, especially practices of comparing, are constitutive in the construction of 'race' and manifestations of racism. This edited volume brings together interdisciplinary contributions from history, sociology, political science, American studies, literary studies, and media studies. An important focus lies on the social asymmetries created by racialization, including inequalities and violence. The chapters foreground historical and contemporary practices of racism and discuss their appearance in different epochs and locations.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Verdana} Published to celebrate the reopening of The Met's André Mertens Galleries for Musical Instruments after a two-year renovation, this Bulletin tells the story of Mary Elizabeth Adams Brown, whose unparalleled collection formed the department’s foundation. Sally B. Brown, Mary Elizabeth’s great-granddaughter, explores how a mother of six without any musical training acquired over 3,600 musical instruments from around the world in the late nineteenth century. Mary Elizabeth also became an esteemed authority in the field, authoring the first catalogue of a musical instruments collection in the United States. This publication features works of art from her collection, roughly two-thirds of which are from non-European cultures, that attest to her groundbreaking deviation from the Western canon and exceptional ambition as a collector.
Judge Craig B. Brown (Ret.) has been a fixture in the North Carolina justice system since the 1970s. Soon after he passed the bar in 1976, he came down with the first symptoms of the chronic illness, Behet's Syndrome and by 1992, he was legally blind. He was appointed to the Bench in 1996 and served as a judge during a tumultuous period in the Durham, North Carolina area He was judicially involved in the infamous Duke Lacrosse case and the murders of Eve Carson and Abhijit Mahato. Judge Brown tells of his time on the Bench and gives us insight into the momentous times of this twenty-first century.
Served Twenty October 1943 - One December 1973, active duty Ten November 1943 - 31 August 1963, Nineteen December 1967 - Eighteen December 1969."--Title page.
Jesse Brown puts money in your pocket, answers all your questions, and gives you the know-how to create the future you want for yourself and your family." -- From the Foreword by Tavis Smiley "If you have no money in the bank, you think your paycheck is too small, and you're determined to change your life, READ THIS BOOK!" -- Melvin B. Miller, Director of the Boston Bank of Commerce Author, How to Get Rich When You Ain't Got Nothing "Mr. Brown does an excellent job of guiding readers through the financial pitfalls to attainable wealth and financial security. THIS BOOK WILL CHANGE YOUR LIFE." -- Will Horton, Publisher and CEO, NASABA Magazine "Need help setting financial goals, funding a college education, planning a retirement? Then turn to financial expert Jesse Brown." -- Library Journal Let Jesse Brown put you and your family on the road to success. This easy-to-follow personal finance book gives you the answers to all your questions about how to get out of debt and stay out of debt-and how to make money work for you instead of against you. As Jesse Brown and Tavis Smiley say, "Things just don't happen. You've got to claim your destiny. Educate yourself. Get a plan. And take charge of your financial life." From stories of other people's mistakes, you can learn: * How to stop spending money you don't have * How to stop paying more than everybody else * How to stop being a day late and a dollar short * How to stop relying on get-rich-quick schemes and the lottery and start believing in yourself, your spirituality, and your determination to change your life Let Jesse Brown, Money Makeover columnist for ABC News.com and nationally syndicated personal finance columnist, show you how to get the money you need. Make your move now from financial destitution to financial knowledge and empowerment.
Matthew, Mark, Luke, and John each has his own way of telling the Story of stories—an account of the arrival of the Messiah into our world. Each author writes to a unique audience with a specific purpose in mind for addressing them as he does. But in every case, the author’s message connects not only with his specific readers back then, but also with us personally here and now. The Story becomes our story. A Long-Ago Birth in a Right-Now World brings the meaning of Bethlehem from a manger to our doorsteps, where it intersects with our personal needs and fears, hopes and dreams, guilt and grief, priorities, relationships, and spiritual journeys in an oftentimes challenging world.
Understanding the sacred belief system of the Maya has historically been complex and confusing. This study reviews the BC Maya murals found at San Bartolo, the prolific inscriptions and bi-reliefs at Palenque and the enigmatic structural design at Teotihuacan to see what they have in common. From the in-depth research performed it is determined that the esoteric aspects that connect them all is...the Judeo-Christian gospel belief system. This tome provides detailed consideration of the imagery provided in artwork and structural design used in architecture to teach the fundamental tenants of the gospel to students who visited these sites anciently. This work is destined to be seminal to major changes that are about to take place in Central American archaeology and a long overdue rewriting of Western Civilization history.
This is the eBook version of the printed book. This Element is an excerpt from Save Your Retirement: What to Do If You Haven’t Saved Enough or If Your Investments Were Devastated by the Market Meltdown (9780137029006) by Frank Armstrong III and Paul B. Brown. Available in print and digital formats. You can’t afford to eliminate retirement risk completely: here’s how to control and manage it. Given how difficult it might seem to balance risk, you can be forgiven for thinking that the 2008 market meltdown justifies playing it ultra-safe and keeping your money in something like CDs. But you can’t if you want to stay ahead of inflation and have any real (after inflation) return....
An argument that draws on canonical and contemporary thinkers in political theory and science studies—from Machiavelli to Latour—for insights on bringing scientific expertise into representative democracy. Public controversies over issues ranging from global warming to biotechnology have politicized scientific expertise and research. Some respond with calls for restoring a golden age of value-free science. More promising efforts seek to democratize science. But what does that mean? Can it go beyond the typical focus on public participation? How does the politics of science challenge prevailing views of democracy? In Science in Democracy, Mark Brown draws on science and technology studies, democratic theory, and the history of political thought to show why an adequate response to politicized science depends on rethinking both science and democracy. Brown enlists such canonical and contemporary thinkers as Machiavelli, Hobbes, Rousseau, Dewey, and Latour to argue that the familiar dichotomy between politics and science reinforces a similar dichotomy between direct democracy and representative government. He then develops an alternative perspective based on the mutual shaping of participation and representation in both science and politics. Political representation requires scientific expertise, and scientific institutions may become sites of political representation. Brown illustrates his argument with examples from expert advisory committees, bioethics councils, and lay forums. Different institutional venues, he shows, mediate different elements of democratic representation. If we understand democracy as an institutionally distributed process of collective representation, Brown argues, it becomes easier to see the politicization of science not as a threat to democracy but as an opportunity for it.
Nothing can steal peace and joy and undermine the very foundation of someone's life like losing a child. It is devastating on a level that most of us can't imagine. Written after the loss of the author's own child, Surviving the Loss of a Child offers encouragement and hope to those who may think they will never be able to live fully after such tragedy. Bereaved parents, as well as friends, counselors, pastors, and caregivers, will find this book a source of comfort and discover coping mechanisms as they move through their grief. Revised and updated, it has short chapters that are easy to take in, perfect for people going through this difficult time.
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